MINI of The Woodlands
17820 Interstate 45, The Woodlands TX 77384 • Main Phone: (877) 209-4635 • Service: (936) 271-2901
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

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Sales Rating 4.7
  •   4.0
      –   MINI Owner, CONROE, TX Jan 31, 2012
  •   5.0
      –   Laura R., Houston, TX Jan 27, 2012
  •   5.0
    "This is the 2nd Mini we bought for our housedold in 14 days from Mini of the Woodlands. Keith was superb each time. We both felt we walked away with a great car, great financing, and true respect from everyone at the dealership."   –   Robert L., Houston, TX Jan 23, 2012
  •   5.0
    "Great"   –   MINI Owner, Groves, TX Jan 18, 2012
  •   5.0
      –   MINI Owner, Magnolia, TX Jan 18, 2012
  •   4.5
      –   MINI Owner, Houston, TX Jan 17, 2012
  •   5.0
      –   Wallace M., Magnolia, TX Jan 15, 2012
  •   4.0
    "Other than the final price, it was a very good experience. Sarah Yverton was extremely helpful during the process which began weeks before via email since I was out of the US. Her and Keith also waited for me an addtional three hours since they were supposed to close early due to first day of the year (Jan 2) but waited for me and made the experience pleasant and enjoyable. No pressure. I would definitively recommend Mini of the Woodlands. They also alllowed me to take the car back to get it detailed since the crew had already left. I'm trusting that after the service and attention that I received, this will actually happen :)"   –   MINI Owner, BRYAN, TX Jan 15, 2012
  •   5.0
      –   MINI Owner, The Woodlands, TX Jan 12, 2012
  •   1.0
    "It has take 3 weeks to get the Sirius Radio set up after numerous calls to the sales associate. And found out that what was offered when I purchased my Clubman S is not even available to have put on it!! Very upsetting to see that care is only taken until the sale goes through!"   –   Jennifer M., Tomball, TX Jan 12, 2012
  •   5.0
    "I am 53 yrs old and have never had a more pleasurable buying experience"   –   Michael P., Huntsville, TX Jan 10, 2012
  •   5.0
      –   Wenyan J., Houston, TX Jan 9, 2012
  •   5.0
    "The day I purchased the car (12/31/2011), Sarah and Keith did an outstanding job of working with my schedule that day to coordinate the time I would meet with Finance to complete the purchase of the car."   –   Joe T., Houston, TX Jan 9, 2012
  •   5.0
      –   Thomas D., La Porte, TX Jan 9, 2012
  •   5.0
      –   Timothy K., Cypress, TX Jan 7, 2012
  •   5.0
      –   MINI Owner, Katy, TX Jan 6, 2012
  •   5.0
    "I am extremely satisfied with my purchase and MINI of the Woodlands. I have purchased multiple cars from them and will continue to purchase cars from them in the future. Every time I walk in the door, I feel welcome. It is a truly unique experience to walk into a car dealership and have everyone know you by name and go out of his or her way to say ?Hi.? The service department is impeccable and it is great to have a loaner car available for use when my MINI?s are in for oil changes which are every 15,000 miles. Keith and Sara always greet Melanie and me when we come in to make sure we are doing well and that we are satisfied with our cars. We feel like they are old friends of ours. I know that I am putting a lot of personal information in this survey, but I don?t think that people complement quality services and products enough. Best experience ever! Thank you MINI!"   –   Jeff V., Conroe, TX Dec 23, 2011
  •   4.5
      –   Martha P., Spring, TX Dec 20, 2011
  •   5.0
    "EVERYONE conducted business in a very professional, friendly and caring manner! Thank you!"   –   Daniel P., Mcallen, TX Dec 19, 2011
  •   5.0
    "The sales experience was very pleasant. Keith was able to find a car very close to what I had built on the configurator, and was able to get it here within a few days so I could experience my new car as quickly as possible."   –   Mark W., Houston, TX Dec 16, 2011
  •   5.0
    "Great sales! He made me feel at home, no pressure and kept me informed!"   –   Shay H., Spring, TX Dec 8, 2011
  •   4.5
    "I had a great experience with Mini of the Woodlands! Sarah as well as the whole staff made it a very easy, stress free process."   –   Benjamin R., Lufkin, TX Dec 7, 2011
  •   5.0
      –   Mark C., Houston, TX Dec 7, 2011
  •   5.0
      –   Pamela O., Spring, TX Nov 22, 2011
Service Rating 3.7
  •   1.5
    "1. I brought my car in today after e-mailing Keith last week because of a rather significant rattling sound coming from the rear bench seat. We know it is coming from there as Joe rode in the back while I was driving so we could figure out where it was coming from. Keith made me an appointment with Curtis for this morning. He took me promptly and I explained to him the issue. He seemed surprised like service has not heard of this issue before. I waited, as you know, and I was given my car back and told what they had found and what they had done. The rattle was gone when I left, however, by the time I got back to downtown Houston (driving in a rather smooth freeway) it was back loud and clear. I do not know if this is a design flaw or manufacturing flaw, and I know it is minor, but this rattle is bothersome. It is NOT fixed. 2. I discovered a problem with the paint on the driver?s door when I washed it last week. I mentioned this to Curtis and he had it looked at this AM. He told me that it was under the clear coat so the door would have to be sanded down and re-painted. I told him that was fine I would schedule an appointment in the future when it worked for Joe and I. My bigger concern is if the flaw in the paint is that significant or deep (not sure of the correct word) why wasn?t it caught before I bought it and drove away with it?"   –   MINI Owner, Houston, TX Feb 17, 2012
  •   5.0
      –   Felix I., The Woodlands, TX Feb 15, 2012
  •   5.0
      –   Kyler C., The Woodlands, TX Feb 15, 2012
  •   3.5
    "The time to complete the service, recall repair and installation of the aftermarket "Sport-link" took much longer than originally indicated."   –   Peter K., Houston, TX Feb 15, 2012
  •   4.5
      –   Rayford C., Center, TX Feb 15, 2012
  •   4.5
      –   Brian L., The Woodlands, TX Feb 13, 2012
  •   1.5
      –   MINI Owner, HOUSTON, TX Feb 11, 2012
  •   3.5
      –   MINI Owner, Houston, TX Feb 11, 2012
  •   3.5
    "Service requests was not written properly so shop did not fix what I originally asked to be fixed. Problem came up after a few days though the vehicle supposedly have had a comprehensive check..."   –   Kathy P., Spring, TX Feb 10, 2012
  •   2.0
    "after having my vehicle for 5 working days the mechanics claimed they could not duplicated a problem I described. when I went to pick my car up, I brought the service advisor out to the car, started the car, and he heard the noise I had previously described immediately even amidst road noise from the freeway. I explained this problem to him when I dropped the car off, that it could only be heard from a cold-start, yet over a week the mechanics could not do this, yet the service advisor hears it when I cold-start the car in front of him on the day I'm there picking the car up?"   –   Brooks D., Houston, TX Feb 10, 2012
  •   5.0
      –   Don C., Bryan, TX Feb 10, 2012
  •   2.5
    "I left the dealership and the low pressure tire light was illuminated on my be hike. I paid a lot of money to have the tires rotated and this is what I got for my money? I didn't want to have to waste any more of my valuable time so I reset the code myself, after paying for this service. Sad. I expected more from mini."   –   Brian W., Spring, TX Feb 9, 2012
  •   5.0
      –   Denise H., Conroe, TX Feb 7, 2012
  •   4.5
    "Warranty issue with my high pressure fuel pump. Brought the car in on Friday. Was ready on Saturday. Personnel was very nice, helpful."   –   Ronda S., Baytown, TX Feb 2, 2012
  •   3.0
    "Very unhappy with the service explanation.Was told that I needed 4 new tires & alignment for $1700. Later found out that only one tire was close to the wear mark. This car only has 18K miles on the tires and has been serviced regularly. I have kept the air pressure at the recommended levels. This car sounds like a Jeep or truck with oversized off road tires! This should be covered under warranty & sdervice in my opinion. I feel like the service folks were dishonest and only out to make a $. I don't uinderstand why dealerships push their customers away by hiring inexperienced people and providing poor service. I own 2 BMW's and the Mini. I will not buy another BMW product because of the poor service at this dealership which happens to be the only Mini dealer in Houston..."   –   Coleen W., Spring, TX Feb 2, 2012
  •   4.0
    "Once I could make an appointment, the experience was great. Disappointing that it took almost two weeks to get an appointment, though!"   –   MINI Owner, The Woodlands, TX Jan 30, 2012
  •   4.5
      –   MINI Owner, Spring, TX Jan 29, 2012
  •   5.0
      –   Kjeld T., The Woodlands, TX Jan 28, 2012
  •   5.0
      –   MINI Owner, Katy, TX Jan 27, 2012
  •   4.5
    "Service was good and staff is pleasant."   –   Stacey C., Stagecoach, TX Jan 25, 2012
  •   5.0
      –   James A., Houston, TX Jan 23, 2012
  •   5.0
    "Service guy was patient, curtious, informational and professional."   –   Ronald C., Houston, TX Jan 22, 2012
  •   2.5
    "Service advisors were always very helpful and polite but rarely available when trying to contact them regarding my vehicle. In my opinion this location is understaffed in the service department and this seriously influenced my ratings."   –   MINI Owner, Houston, TX Jan 22, 2012
  •   5.0
      –   Mary C., Spring, TX Jan 21, 2012
  •   5.0
      –   Christopher U., The Woodlands, TX Jan 19, 2012
  •   4.0
      –   Derrick B., Winnie, TX Jan 18, 2012
  •   4.5
    "Service advisor (Curtis) was very efficient and professional"   –   Ian H., Conroe, TX Jan 18, 2012
  •   2.5
    "Had to wait 3 1/2 hours. When I went up to ask when my MINI would be ready, the service tech quickly got off the phone, and said he would pull up my info. Then he noticed that my car keys were on his desk already. Don't know how long they had been there... Also, when I arrived back home and looked over my paperwork, I realized that the inspection form that was supposed to have been done, was not given back to me. My receipts says the inspection was performed, but the gentlemen did not give the form back to me for my records."   –   MINI Owner, Spring, TX Jan 16, 2012
  •   3.5
      –   MINI Owner, Montgomery, TX Jan 15, 2012
  •   2.0
    "I waited in the lobby for over 3 hours for an simple oil change with no acknowledgement or updates while I waited. I think I was forgotten about. I felt insignificant and unappreciated, after driving an hour and half just to get service from the dealership as part of the extended service warranty. I felt like I would have gotten better, quicker and friendlier service at my local Goodyear in College Station. Then, once my car was ready I found that there were till information lights on that had not been addressed. I went back in, just to be told it wasn't a big deal and i could get it taken care of somewhere else. And THIS was in addition to extreme frustration I still have from an ENGINE replacement on a car less than 4 years old and just over 50K. I'm not seeing anything "special" about owning a Mini, or getting service from the dealership!!"   –   Amy R., Bryan, TX Jan 14, 2012
  •   5.0
      –   Suzanne M., Houston, TX Jan 14, 2012
  •   5.0
      –   John G., The Woodlands, TX Jan 12, 2012
  •   3.0
    "After scheduling my appointment online I recived a phone message saying that no service times were available that week. When I phoned back explaining that I only had the car available for service that week the service representive said that there was service times available and that they would schedule me for my original service time. When I dropped the car off for service I was told that it would take 1 to 1 1/2 hours for the service (oil change and saftey inspection) it actually took 3 hours. The magazines in the waiting area were over a year old and the newspaper was from the previous day. And to finish it off when I picked up the car there was a 1/2 empty water bottle from the dealer sitting in the passenger seat."   –   MINI Owner, The Woodlands, TX Jan 11, 2012
  •   4.5
      –   Jane R., College Station, TX Jan 11, 2012
  •   4.5
    "I was very pleased with my recent service experience. The representative was waiting for me and called me by my name when I entered the building. He explained in detail everything that was done on my Mini."   –   Sheri M., Houston, TX Jan 11, 2012
  •   5.0
    "Everything was great. I especially apprecated the shuttle to my house after my car was dropped off. The young man was very curtious and freindly."   –   Brenda B., The Woodlands, TX Jan 11, 2012
  •   4.5
      –   MINI Owner, Crockett, TX Jan 10, 2012
  •   2.0
    "This experience was a disaster. My tire pressure monitor light came on indicating a sensor failure while I was out of town on military duty(I had just mounted four new tires and they were properly inflated). Upon my return I made an appointment for what I was told was warranty service. I arrived on time, and was told I had no appointment, there were no loaners, but I could wait. After two hours I did receive a loaner so that I could take care of some legal work in Conroe, then returned. The service advisor said he would call me before I returned but did not. When I did get back to the dealership I was told that there was still no solution and that I would have to come back later that evening or the next day. Late in the afternoon I received a call at my office that the problem was found, failing batteries in the transmitter sensors in the tires and that the cost would be around $800.00/non-warranty. Under the circumstances I refused the work. I made my third trip back the next day, paid for the $140 oil change that I had authorized to be done along with the "warranty" work, and retrieved my car. With travel time and and sitting time I lost over $1000 in billable hours and my tire pressure monitor light is still on. This is not the first time I've had my time wasted at this dealership but it is the last. My plans to move from my Clubman to a Countryman are undone. The joy of my car is offset by the service disappointments. I felt scammed."   –   Thomas B., Houston, TX Jan 7, 2012
  •   3.5
    "I dropped in w/o appointment to address issues from my previous visit."   –   MINI Owner, Plantersville, TX Jan 6, 2012
  •   4.5
      –   Deborah R., Houston, TX Jan 3, 2012
  •   2.5
      –   Donald S., Houston, TX Jan 3, 2012
  •   4.5
    "The wait was slightly longer than I was told."   –   Deborah W., The Woodlands, TX Jan 3, 2012
  •   3.0
      –   Galen C., Spring, TX Jan 3, 2012
  •   5.0
    "Ed was able to move my appointment up and get everything done when I told him that my headlamp had gone out."   –   MINI Owner, The Woodlands, TX Jan 3, 2012
  •   4.5
      –   MINI Owner, The Woodlands, TX Dec 31, 2011
  •   1.0
      –   Monica B., Conroe, TX Dec 27, 2011
  •   1.0
    "I have bought 3 cars from this combined BMW/MINI dealership. All of my experienceces with BMW have been positive. This initial service for my wife's MINI was horrible."   –   Robert D., The Woodlands, TX Dec 23, 2011
  •   1.0
    "Tried for over 2 weeks to schedule an appointment both through the 3rd party who sends reminders/books appointments as well as directly through the dealership. 3rd party was frustrated as they send priority requests 2 or 3 times. I spoke with receptionist twice and left messages as the service voice mail box was full each time. At one point, the receptionist told me she would personally walk the message out to a service advisor who was at the BMW service dept so I would get a call back. Guess what...still no call. Tried again 3 days later and reached a young lady answering phones for the service dept who said she scheduled me an appointment for the next day. When I called back the next morning to see if the time could be moved back an hour due to a conflict, the person answering the phone did not find any appointment scheduled for us. How on earth can you run a service dept this way? Love my MINI, loved the entire sales process but recent service has been just a miserable process. To top it off, once I did actually receive an appt and took it in, the service advisor told me my service warranty expired 600 miles prior and that I would be expected to pay $140 for an oil change! He later called me back to say that mgmt had decided to honor that service under my warranty since I most likely would have been there prior to it expiring if only I could have reached someone in their service area. That was a nice effort, but honestly, the GM of this dealership needs to fix this by adding competent staff to the existing service advisors.a"   –   MINI Owner, Conroe, TX Dec 22, 2011
  •   5.0
      –   Adriane T., Cypress, TX Dec 21, 2011
  •   2.5
    "Couldn't get service personnel to answer the phone - left several message - finally visited store in person to set an appointment - car was worked on for two days - took an hour at the store to get paperwork signed and get car back - one issue wasn't fixed - drove around the store and back to service desk - dropped off car again...haven't been in MY mini in a week now..."   –   Eric S., Kingwood, TX Dec 21, 2011
  •   3.0
    "The work completed on my car was done to my satisfaction, but the customer service department (read my particular service guy and those that handle phone calls) needs a ton of work."   –   MINI Owner, Houston, TX Dec 21, 2011
  •   2.5
    "I waited 4 hours only to find out that I would not get my vehicle back that day."   –   MINI Owner, Houston, TX Dec 17, 2011
  •   3.0
      –   Christopher C., College Station, TX Dec 16, 2011
  •   2.0
      –   MINI Owner, Willis, TX Dec 16, 2011
  •   4.0
      –   Tony M., The Woodlands, TX Dec 14, 2011
  •   3.5
    "Time it took for the service was acceptable. The time it took to get the key to my car and leave after it was ready was not! My car was pulled up to the front and it took 25min for me to get my key back. There was only 1 service person working on Saturday. Waiting for 25min to get the key after waiting 2 hours for service is not acceptable at all."   –   Aaron C., Tomball, TX Dec 14, 2011
  •   4.5
      –   Randy Z., College Station, TX Dec 13, 2011
  •   4.0
    "The car wash/detail could have been a bit more thorough. All else really good..."   –   Jerry F., Houston, TX Dec 13, 2011
  •   4.5
      –   Ernest C., Houston, TX Dec 13, 2011
  •   3.0
      –   MINI Owner, Magnolia, TX Dec 12, 2011
  •   5.0
      –   Nathan D., Houston, TX Dec 12, 2011
  •   2.0
    "Level of professionalism in service department poor. Service org attempted to charge me for window motor that failed prior to warranty expiration (second window motor failure in 3 months). Service org attempted to charge me for axle seal leak that was under warranty and has been repaired at least twice before --- service agent failed to look up this history. We are becoming extremely disappointed in vehicle which is having repeated problems, yet is only 3 years old with less than 20K miles."   –   MINI Owner, The Woodlands, TX Dec 10, 2011
  •   4.0
      –   G. David W., Houston, TX Dec 10, 2011
  •   3.0
      –   Elizabeth C., Conroe, TX Dec 9, 2011
  •   3.5
      –   Gina P., Conroe, TX Dec 8, 2011
  •   5.0
      –   MINI Owner, The Woodlands, TX Dec 8, 2011
  •   1.0
      –   Darrell B., The Woodlands, TX Dec 7, 2011
  •   5.0
      –   Cary R., Chappell Hill, TX Dec 7, 2011
  •   5.0
      –   Jake R., Conroe, TX Dec 7, 2011
  •   4.0
    "I made my appointment online and there was some confusion on the appointment date and time as I received a response creating 2 different appointments. I called to clear up the confusion. The appointment was with one service advisor but was handled when I got there by another."   –   Harlan M., Spring, TX Dec 6, 2011
  •   4.5
      –   Nancy L., Livingston, TX Dec 6, 2011
  •   2.5
      –   MINI Owner, Spring, TX Dec 5, 2011
  •   4.5
    "KKKKKKKKKKKK"   –   MINI Owner, The Woodlands, TX Dec 4, 2011
  •   4.0
      –   Todd D., Spring, TX Dec 3, 2011
  •   5.0
      –   Armando C., The Woodlands, TX Nov 30, 2011
  •   4.5
      –   Lyn W., Humble, TX Nov 22, 2011
MINI of The Woodlands 17820 Interstate 45 The Woodlands , TX 77384 Sales: (877) 209-4635