13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from MINI of The Woodlands

To All, Sorry for the late submission, I have been out of town. I wanted to finish my exit with AutoNation, Mini of the Woodlands. On my 2015 Ford F250, that had the Diesel Particulate Filtration system out in it, I had contacted the Service Manager, Kara Morich, on Saturday, May 23, 2022, regarding the part needed for my truck. It was supposed to arrive on the 23rd.On 26 May, it still had not shown up and Mrs. Morich stated the part had not been released. At that point, I requested that AutoNation buy the truck back from me, plus all the repairs I had done to the truck. She informed me that she would let the General Manager, Kevin Marino, know my wishes. I needed a truck to drive. On the 27th of May, the part still had not arrived, so Mr. Marino reached out to the Customer Care Director to see about the buyback process. During this time, I tallied up all the money spent on this truck, plus my trade-ins and money given back from AutoNation, and came up with a price I thought was fair. I didn’t want any more or less from the buyback ,just what I had in it. On the 28th, they received approval for the buyback. On Tuesday, 31 May, 2022, I gave one last chance for the part to come in. And it hadn’t. I sent Mr. Marino an email with the figures I had come up with. He advised that they seemed feasible and he can make that happen. On June 1, 2022, I received a check for the remaining amount, and a few days later, the loan through my credit union was paid off. I wanted to give credit where credit is due. Kevin Marino and Kara Morich are people of their word. They WILL stand by you and ensure you are taking care of. I had some doubts in the beginning, but actions speak louder than words. We might not have gotten off to a great start, but finished on a sweet note. These two individuals maintained their professionalism, their conduct and showed me integrity, all the while I was being a little difficult. Two of the best in the business. They kept me informed, they were fair, they helped when I had a family emergency, going out of their way. In the end, I have no ill feelings for AutoNation and I certainly have respect for Kevin Marino and Kara Morich. Thank you both for making the end of my experience a pleasant one. When I am looking for a Mini Cooper, they will definitely be my choice. Thank you for everything that you did and the outstanding service you provided. I will not forget that. Respectfully, John P. Zappa

John Jun 11, 2022

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Called the next afternoon, 031622, and he informed me that the dealership at Gulf Freeway, was still “reconditioning” the truck and it was not ready. I asked a couple questions of what does that mean, how long will it take and so on. I waited all day. On Thursday, 031722, late in the afternoon, I received a call from him regarding the truck. He stated it was now at their dealership and I could come and finalize the deal. After waiting two days for it, I was not prepared to go to the dealership at 6 in the evening. So I informed him I would be there in the morning. On Friday, 031822, I arrived at my scheduled appointment at 9:15, or a little after. I finally saw the truck in person and was pleased by the appearance. I drove it and found it to be to my liking. I wanted to proceed. However, the TPMS has a light on the dash, and I noticed other things that needed attention, which I informed the salesman I also had my truck that I was trading in, appraised. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. I was then told by the salesman, because I wanted the truck detailed, that I could get a 1 hour detail or a 3 hour DETAIL, detail. Of course, I requested the 3 hour detail which he stated he would fill up the tank prior to my departure. This was at 12:30, because I had him look at his watch. I informed him I would be back at 3:30 to take possession of the truck. Arrived back at 3:30 and to my surprise, the truck was not ready. I signed all the paperwork necessary and received my copies. I begin to get more upset because of the waiting and lies being told to me. I started to walk the lot, and I spoke with the salesman on a number of subjects, still waiting on my truck. Finally, a little after 5, it was ready. I wanted to see what a 3 hour detail was like. Piss poor work from a so called professional organization. It seems that all they did was run it through a car wash and throw some Armor All everywhere, and not in a good way. If whomever this was, did this type of 3 hour job, for my organizations, he/she would have been fired instantly. I was severely disappointed. By this time, I just wanted to leave. So Jose placed my temp tag on and off I went. Glad this experience is over!!! NOT SO FAST!!!!! On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. It is now 10:00 on Tuesday, 032322, and I have yet to hear from AutoNation. So the best thing I can do is write this and post it anywhere I can post a review. Be very careful, even if it’s in writing, the will ignore you. I am not wasting my time with this organization and I hope all who reads this will not either. I spent 34 years in the military, two combat tours, and retired in 2020. I served with dignity and respect. This organization has neither of those. Be careful!!!!! THEY HAVE LAZY, UNORGANIZAED, POOR TIME MANGEMENT PEOPLE WORKING FOR THEM. THEIR MAINTENANCE SHOP IS NOT PROFESSIONAL AND THEIR DETAIL SHOP IS HORRIBLE, (as you can read in previous reviews). I hope you will find a better dealership to work with you instead of dodging you. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And have yet to hear from my salesman!!!!!

John Zappa Apr 3, 2022

Let me start off by saying A- This is only the second negative review I have ever left in my life and B- This is coming from someone who is in the service industry. I have worked in the service department for 7 different brands and currently I work for an independent shop. Typically, you want to make friends with all the local dealerships/ people in the industry rather than ruffle feathers. But in this case, a few feathers NEED to be ruffled. I purchased a 2018 mini cooper 2door hard top on October 14th, certified pre owned. For those that do not know, this means the vehicle is held to a higher standard and goes through a much more rigorous inspection that it must pass, vs the inspections and standards of a normal used vehicle. I test drove the vehicle with no issues, though it very clearly had been warmed up prior to me doing so, but again, certified pre owned, still under warranty, I wasn't too terribly worried about any issues with the vehicle. The very first time I drove the vehicle after bringing it home, I noticed a very noticeable shudder while the vehicle is in reverse on cold starts. Knowing I had an appointment already set up for tint the following week, I decided to mention it at said appointment. I was told there is a TSB out on this issue and that there was an update for this. This update was then scheduled for an other day. Shortly after dropping my car off for the update I was informed the updates were done and my vehicle was ready for pick up, when I asked what unit was updated and what the update solved, I was told all the units were updated as they were all out of date. This is incredibly uncommon, nor did it answer my question, but I figured I would get paperwork that would give me the answers I was seeking. However, I was told upon picking my vehicle up that my paperwork was not done and I would receive it via email. Fast forward to the following day, the shudder is still there. I set up another appointment to bring the vehicle in for a diagnostic. Upon dropping it off I made it very clear that there was a shudder in reverse that feels like broken motor mount. The following day, I am told that the cause was a broken ac clip. As I am aware a broken ac clip would make a rattling noise and not cause a full car shudder, I asked for clarification on the shudder in reverse being resolved by replacing this ac clip, I was assured it was. The following morning I picked the vehicle up and requested a test drive with the advisor. Upon reversing with the advisor in the vehicle with me, the shudder was still very much there. The advisor tried to explain it was likely my brakes, as it was the morning and they may be wet. I then hit the gas in reverse again, and showed I was not touching the brakes, and the car was still shuddering. The advisor then claimed that because the vehicle was pre owned, it was possible that the previous owner may have used regular grade gas vs premium and gave me 3 cans of BG 44k fuel system cleaner. For those at home, using regular grade gas vs premium WOULD cause a carbon build up over time, however, carbon build up would lead to a sluggish response time and eventually a rough idle.. NOT a full car shudder specifically in reverse. Fast forward to me making the best decision and bringing my vehicle to a different dealership, Momentum Mini in south Houston. It was indeed a broken motor mount AND stabilizer link. Worth mentioning, Momentum Mini also found the windshield washing pump was leaking. All of this, under warranty. It is absolutely ASTOUNDING that none of this was found simply on a multipoint inspection which SHOULD be done on each service visit, as standard in the industry. But even more astounding that Mini of The Woodlands is either so lazy or incompetent that they couldn't find a broken motor mount, which would be the FIRST suspect in a situation where a car has an extreme shudder when in a specific gear. Let’s also add insult to injury with the fact that I have asked multiple times for paperwork on what was “found” and “done” to my car while in their service department, weeks later I still have yet to receive it.. I can not state ENOUGH how much you should absolutely avoid this place for service at all costs.

Linakay Lindsey Dec 2, 2020

This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.

Hugo Ibarra Oct 22, 2020

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Mrs. Peters Dec 18, 2017

MINI of the Woodlands

Real Reviews of Mini of The Woodlands

13 Million Cars Sold to Happy Drivers

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Dealerships review every testimonial.

Real reviews, from real customers.