Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from MINI of The Woodlands

This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.

Hugo Ibarra Oct 22, 2020

If I could give the service department zero stars, I would. Hands down the worst service department of any dealership I have ever had to go to. My first experience with the Mini of The Woodlands was early last year, when I owned a 2015 Mini Cooper S. I kept loosing power to the engine and the vehicle would not engage to a higher gear. When I took it to them they said they could not duplicate the issue. They said they checked the coils and the spark plugs and still could not find the problem. I had already almost wrecked once, when this issue happened, because it seemed to occur at speeds above 50 mph. That weekend I had to drive to Austin on business and it happened to me again on Hwy 290, when I was going 65 mph and I almost lost control of the vehicle. Since I was already in Austin, I took the car to Mini of Austin and they immediately found the problem and fixed it. I since purchased a 2019 Mini Cooper JCW Convertible (back in May 2018), which I bought from Mini of Austin and discovered a few issues after a few months. 1: The first problem was when it rained heavily, the vehicle would leak near where the top seals near the front, where the windshield touches the passenger door window. Mini of the woodlands could not duplicate it. I had to take the vehicle into a touch-less car wash and post the video on youtube, to show them exactly how the leak occurred. They finally were able to find the problem and fix it. 2: The wireless charger in the car would overheat my iPhone X to the point where the phone would turn itself off, due to it overheating. Mini of the Woodlands said they could not duplicate the issue. I purchased from Amazon a temperature sensor for $9, took the phone out of the case, to show that the case didn't help cause the overheating, put the sensor on the bottom between the wireless charger and the phone and drove the vehicle. After just 20 minutes of being on the road, the sensor said that my phone had reached a temperature of 125 degrees and it was still climbing. I showed this video to the Mini of the Woodlands and they still said they could not duplicate my issue. When I asked them how they tested it, they said that they left my vehicle idle at their dealership, even though I told them that the issue occurs when you actually drive the car, not let it sit idle. So for good measure, I had the service manager get in the car with me and put his phone (which was an android) into the charging station. After just 9 minutes of driving around, his phone went over 115 degrees. And yet still the service manager said he would not try to replace or attempt to repair the wireless charger. The best they can do is to disconnect it, even though I paid $1250 for that package which included the wireless charger. And to add insult to injury, when I reached out to Mini USA, they only offered me a 45% price reduction in replacing the wireless charger, which should have been covered on my warranty. I refused their offer. Luckily for me there is the Momentum Mini in Houston, which has the same level of service as Mini of Austin, so at least I have an option for some good service. I tried to reach out to the GM of The Mini of The Woodlands, when I was having all these issues with the service department, which I learned was actually managed by the GM of BMW of the woodlands. I have left him and his associate several messages and never got a phone call back. Service like this is what puts people off from wanting to buy a vehicle and I am on my 3rd Mini Cooper.

Boom Stick Jul 10, 2019

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Mrs. Peters Dec 18, 2017

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Cars.com

Edmunds

Facebook

Google+

MINI of the Woodlands

Real Reviews of Mini of The Woodlands

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from MINI of The Woodlands