13 Million Cars Sold to Happy Drivers
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from MINI of the Woodlands
Recent Reviews from MINI of The Woodlands
5
Had a great experience with Venise buying our Chrysler Pacifica! She was helpful, attentive, and responsive. The buying process was quick and painless and we really enjoyed everybody. They were flexible and willing to hold the car for us for several days since we were coming from Austin.
David Ross
Jun 5, 2023
5
Aaron at MINI of the Woodlands made buying a our MINI a fun and enjoyable experience. He listened to what we wanted and went out of his way to get the deal done. We'll be going back to him and Autonation for all our vehicle needs. Great experience!
Johnny Cortez
Jun 4, 2023
5
Everything handled in a professional manner. Traded in JCW coupe for new JCW convertible.
Mark Montag
Jun 3, 2023
5
Venise Hunter Was our sales associate. Very professional and smooth purchase. Steven Medsger was our finance person. Explained everything very well. Will definitely recommend this dealership to friends and family. 💯 💯 💯
JavI C.
Jun 1, 2023
5
We have bought two vehicles from James at Woodlands Mini. He was such a big help !
windy kerr
May 31, 2023
5
Had a great experience with Venise buying our Chrysler Pacifica! She was helpful, attentive, and responsive. The buying process was quick and painless and we really enjoyed everybody. They were flexible and willing to hold the car for us for several days since we were coming from Austin.
David Ross
May 31, 2023
5
After playing around online with the mini web site I decided to visit Mini of the Woodlands and I am so happy I did. On two occasions I was able to test drive different configurations and when I finally decided what I was looking for my sales guy Nate walked me through the ordering process. It was early 2023 and I was able to order a new 2024 JCW with everything I wanted. The wait for the car to be made and shipped was quite long at about 3 months but I was reassured it was on the way and given progress reports periodically. This was the first time I have ordered a vehicle and the first mini I have owned. I would definitely recommend Mini of the Woodlands to any of my friends. I love this car!
Kevin Parker
May 29, 2023
4
Had oil change and tire rotation. It took way too long. I live in Beaumont and have to wait when I get service.
Glenn Chance
May 29, 2023
5
Christian and his team were very nice, answered all our questions and made the process easy and painless.
Eric Coovert
May 29, 2023
5
Great customer service. Beautiful dealer.
Marina G. Clarkson
May 28, 2023
5
Friendly and detailed service. Reasonable.
Nancy DLoera
May 23, 2023
5
Very Professional and got my oil change in a Timely manner. Service associate was very knowledgeable.
Eden H.
May 23, 2023
4
Service was fine, but your prices are ridiculous! Only reason I took my Countryman to you is because I needed to address issues with my battery.
Adrena Lambert
May 19, 2023
5
Brian was so easy to work with and very patient. I was navigating between baseball games and buying a car. He made the process super smooth and was a delight to work with. Will definitely be back!
Shari Reynolds
May 17, 2023
5
My experience at Mini Woodlands exceeded my greatest expectation. Nick and Hunter were attentive and they went above and beyond to help me through the entire process. They did not give up in their search to find me the best car for my budget and I walked away feeling completely satisfied with my purchase with no regrets or 2nd thoughts.
Cindy Sumner
May 17, 2023
5
Very professional service from Christian. He was a pleasure to work with!
Cari Jo Parham
May 16, 2023
1
Very poor service. Brow beat my wife and pushed other expenses on her. It wasn’t until she threatened to walk out that it stopped. Tried to speak with one of the salesmen about what happened and he thought it was funny. Will never be back. We paid cash for the car so we don’t have to deal with their poor service anymore.
Jim
May 16, 2023
5
The team was great. The salesman kept my grandson entertained and finance went the extra mile to seal the deal!
Jacinta
May 12, 2023
5
Inspection and rear brakes on May 9, 2023 with Selene Cabellero. Excellent service, kept me informed about the progression of the work being done. Excellent top notch customer service. Thank you for the professional service
Josette Daigle
May 12, 2023
5
I have been to several dealerships over the years, but none come close to the experience I received at Mini of The Woodlands. Aaron is a top notch saleman, finance was a breeze and there wasnt a bunch of pushy upsales going on. Salene in service is a pro, she ensured my visit was top notch and she was extremely knowledgeable. I will definitely be coming back for my next car and my family's cars. Ownership please dont change a thing, this place is a treasure. 5/11/23 Just purchased for the second time and had the same great experience!! Aaron once again saved the day by finding the perfect vehicle for my work needs!! I cant say enough great things about this dealership, from finding the vehicle to finance everything was super simple!
Tony Heggenstaller
May 11, 2023
5
I stopped by Mini of The Woodlands on Saturday 21, 2022, Nathan Smith greeted me and explained about the Mini. I was very specific that I wanted a light interior. Nathan Smith was very professional and knowledgeable which I appreciated. I had an appointment at another dealership. Nathan followed up as he promised. I told him that would be in contact with him on Monday. I purchased the Mini and Nathan delivered at my house. Super Nathan again demonstrated great customer service. Mini of the Woodlands and Nathan Smith thank you for excellent customer service.
Josette Daigle
May 11, 2023
5
I would like to your knowledgeable and friendly staff members. They went above and beyond to ensure that all my questions were answered and my needs were met. Their expertise and genuine enthusiasm made me feel confident in my decision-making process. I truly appreciated their patience in explaining the intricacies of different models, features, and pricing options. It was evident that they genuinely cared about finding the perfect fit for me.
Carlos Valenzuela
May 11, 2023
5
thank you Paloma and team for going above and beyond. Have not had this great of service since Amanda left and that was a couple months after I purchased the car. Service is important part after the buying process. Thank you again
Annmarie Garcia
May 10, 2023
3
Great service dept. Really nice sales guy assisted us but was not very knowledgeable about the brand and make and model car I test drove. I ended up going with Mazda where the sales guy knocked it out of the park.
Big Al
May 9, 2023
5
The team at Mini of The Woodlands kindly stayed with us after hours to complete our purchase, rather than asking us to come back the next day. They were able to expedite the process, which was great - and we LOVE our car!
Leanna
May 7, 2023
5
The team at Mini of the Woodlands (AutoNation) was very helpful throughout the process making it easy and simple to buy my son’s new Mini Cooper.
MiniBuyer
May 5, 2023
5
I thought it was great everyone is super nice and informative. Quick and easy to drop your car off to have them look at it. :)
lissette nunez
May 4, 2023
5
Great Service and wonderful customer services. Selene stayed late looking for a loaner when I had my car in the shop and keep in constant communication while my mini was being repaired.
Rachel Hanks
May 2, 2023
4
I appreciated the time taken to explain the service my vehicle needed - and the extra steps Paola and the technicians took in caring for my 2012 MINI.
Shana Gunner
May 1, 2023
5
I thought I was going to have to wait several hours for my repairs but I was put in a loaner car. All the work that was needed was finished on time.
Celeste Brooks
May 1, 2023
5
I thought I was going to have to wait several hours for my repairs but I was put in a loaner car. All the work that was needed was finished on time.
Cece B.
Apr 30, 2023
5
Excellent customer service from my experience with The MINI of The Woodlands Service Advisor. Paloma Perez always does a great job in explaining all work to be performed on my MINI.
Francisco Martinez
Apr 24, 2023
5
They are responsive and courteous. Price for repair was reasonable.
Ruth Butterbrodt
Apr 23, 2023
5
This place is great! Everyone was super friendly and very helpful! Even after my purchase they have continued to reach out to make sure I don't have anymore questions (I bought pre-owned) about my car. This would definitely be a place I would return to if I'm ever in the market for a vehicle again.
maranda mann
Apr 21, 2023
5
Great experience. Professional service and upfront pricing.
Shonne Beavers
Apr 20, 2023
5
Service was quick and courteous. I was offered a ride or a loaner during the service time.
Adrian Perarnau
Apr 20, 2023
5
Excellent customer service.
Bill McNease
Apr 18, 2023
5
Thank you for the BEST customer service!. The sales associate Brian went way beyond to make my purchase easy and process went very smoothly.
Frieda66
Apr 17, 2023
5
I recently purchased a Mini Countryman from the Mini of The Woodlands dealership, and I couldn't be happier with my experience. From start to finish, Brian was knowledgeable, friendly, and professional. The sales team was incredibly helpful in helping me find a plan that fits my needs and budget. They made the entire process easy and stress-free. I would highly recommend Mini of The Woodlands to anyone looking for a new or used car. Their customer service is top-notch! If you're in the market for a Mini, this is the dealership to go to. Thanks to Brian and the team at Mini of The Woodlands for making my car-buying experience such a positive one!
Sabelyz Barrios
Apr 15, 2023
5
Very knowledgeable, helpful and helpful staff
Pauline Wilbraham
Apr 13, 2023
3
Expericence wasn't bad until after signing, I noticed the bug guard had been removed from the truck, brought this to the attention of my sales guy (Which was a really cool dude) He said that it will be looked in to. The following week I recieved a text from him stating the service manager removed it due to it causing the hood ajar sensor to be activated, That's total BS I beleive that's what he was told, But I also beleive someone wanted it for their personal vehicle and removed it I told him that the guard was on the truck when I looked at it originally, and now its been removed Once I signed the papers, that technically now belonged to me along with the rest of the truck 3 weeks now, and still now solid answer, no compensation for the hood guard and no replacement Will not recommend dealing with this dealership
BDUBYA2
Apr 13, 2023
5
Making an appointment was quick and easy. Warranty items were taken care of quickly. Timely
Nancy Newsom
Apr 13, 2023
5
Paloma was very honest when it came to the repairs of my vehicle, she walked me through the whole process and had videos and pictures sent to me of the items that need attention. Techs tripled checked everything before my car was returned to me
Daniel Ponce
Apr 12, 2023
5
Great service, probably the best place to go for your Mini's service and pampering in the Woodlands!
MH Chen
Apr 5, 2023
5
Everyone was great. Got my wife the car of her dreams. Jose and Hunter were amazing.
Zach Castanon
Apr 3, 2023
3
Sales reps were great, it was a seamless transaction all together. being able to wrap up in less than 2 hours. The only inconvenience i had was after driving off the lot, two days into having the cars, a problem was discovered. They said they'll take care of it, but to this day, i am still waiting to be completed and returned to me. time line: got it 3/21 - returned for service 3/24, yet to get it back 4/3/23.
Eli
Apr 3, 2023
5
Good costumer service overall. Employees working in this dealership are approachable and give you a really good service
Jesus Morales Patino
Apr 3, 2023
5
Everyone was awsome service and financial was great no long waiting
scott abbey
Apr 1, 2023
4
Aaron greeted us with a big smile as we walked inside the building. We explained we were there for one specific vehicle and he went and grabbed the keys and asked us to follow him and he handed the keys to my daughter and he jumped in the backseat and said let's go.... He was funny, made us laugh. We decided he had to be my son's clone bc their personalities are exactly the same... He was amazing. My daughter loved the vehicle. We moved over to financing and he was super nice too but I feel awful bc I can't remember his name. But he was Aaron's boss. Lol... My daughter and I had visited many dealerships looking for her a vehicle and every single one of them had extra fees... Accessories fees, dealer fees, just anything they could come up with fees... And some wouldn't take it off at all and others negotiated it down, one said, "we will jiggle the numbers to whatever we have to in order to get your payment at what you need"... We couldn't run away fast enough.... My daughter needed the price to go down, But Aaron said, we don't negotiate our selling price, it is at it's lowest and we also don't have fees of any kind... No Fees,That sold us! And sure enough it was a straight forward contract with sale price and tax, title and license and that was it. And that is how it should always be.... No shady business. I think they could have shaved a little off the sales price but it is what it and that's why they get 4 stars instead of 5. My daughter bought her vehicle and she's happy and I'm happy bc now my daughter will stop driving my car... Lol 🚗🚗🚗 Mini of the Woodlands has quality people representing them.
Kimberlea Little-Jones
Apr 1, 2023
1
I took my 2013 Mini with an airbag light on. They couldn’t find the issue.Took it to my local mechanic. He found it right away Asked Mini for a refund they refused. Mini didn’t stand behind the work
Cole Car
Apr 1, 2023
5
I went in for a service on my Mini. Not only was the customer service amazing, but it was quick. The rep took time to review the services with me, and answered all of my questions! I would highly recommend Mini of The Woodlands!
mommy11900
Mar 30, 2023
5
As always the service was completed in a timely fashion. Nice waiting area and a very friendly staff. The service advisor (Selene Caballero) was great. She kept me updated with the status of the car and was very detailed with the charges it would cost. Great employee.
RonnieT
Mar 30, 2023
5
James Fife is exceptional in terms of his knowledge of his vehicles and understands the value of great customer service. I couldn't have asked for anything more in my car-buying experience.
Rob Fraley
Mar 29, 2023
5
Mini of the Woodlands has some great people representing them. Brian Lowden, our sales professional, is just that - Professional. He is very attentive, knowledgeable and likable. The finance experience with Danny was just as gratifying. Having spent fourteen years in the automotive industry at the dealership level, I am a harsh critic, and the entire process from beginning to end was outstanding. Thank you.
William Heard
Mar 28, 2023
5
Very professional and clean facility. Very helpful with everything and broke down every expense so no hidden fees and honest. I'm glad I got my mini from them.
Anthony Martinez
Mar 27, 2023
5
Bought my set jeep from here. Took about an hour. Had great service.
Aaron Reese
Mar 27, 2023
5
I recently purchased a 2021 Ram Laramie, I made it all the way home to Arizona and noticed that the truck had a tire that was half worn out the other three were new. I replaced the tire, contacted the dealership and they sent me a check. Can't ask for anything better than that. 👉Stand up dealership.
David Craig
Mar 24, 2023
5
Fantastic buying experience. We were able to facilitate the majority of the buying process remotely which allowed us to navigate our personal plans. Jose was awesome in handling the sale and Daniel enjoyable banter during the signing of our financial agreement finished of a truly pleasant buying experience. We will look to BMW of the Woodlands as our first choice in future purchases.
Rebecca Bradshaw
Mar 24, 2023
5
Very Friendly and knowledgable staff!!
DawgByte
Mar 23, 2023
5
Daniel and sales rep Chase made this process easy and
Frank Hernandez
Mar 22, 2023
5
Mini of the Woodlands has some great people representing them. Brian Lowden, our sales professional, is just that - Professional. He is very attentive, knowledgeable and likable. The finance experience with Danny was just as gratifying. Having spent fourteen years in the automotive industry at the dealership level, I am a harsh critic, and the entire process from beginning to end was outstanding. Thank you.
Bill Heard
Mar 22, 2023
5
Christian was very pleasant and prompt to work with. Your online responses and outreach was the proper amount.
Joel Plessinger
Mar 21, 2023
5
Great service We loved Chase and James Very timely for us to travel back to SAT.
Stephen Corder
Mar 21, 2023
5
I purchased my second Mini Cooper from Mini of The Woodlands. Dustin for a 2014 Paceman and Aaron for a 2023 JCW 2 door hardtop. The Paceman was used and acquired out of California extremely fast and smoothly. The JCW was a factory custom order with Aaron?s help at the dealership. I couldn?t be happier with my experiences.
Mark
Mar 21, 2023
5
⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2021 Ram Laramie, I made it all the way home to Arizona and noticed that the truck had a tire that was half worn out the other three were new. I replaced the tire contacted the dealership and they sent me a check. can I ask for anything better than that. 👉Stand up dealership.
Dave Craig
Mar 20, 2023
5
Took mini in for repair. Decided to trade in and purchase used. Incentive program was more to my liking and instead purchased new. Easiest, fastest deal from service, to used, to new car sales. Associates worked with each other seamlessly to make this purchase experience the fastest, easiest ever. Well done.
Laurie Benson
Mar 20, 2023
5
I was on CarGurus and I came across their page to where I found the vehicle that I was looking for. I was able to contact Nick who was able to help me out throughout the whole process. Very awesome and great guy to talk to. He let me test drive, the car, examine the features as well. Everybody was really nice and super chill if anyone is interested in buying a used car try to get Nick to sell it to you. He was super helpful throughout the whole process.
Draven Ericson
Mar 18, 2023
5
Great place. James Fife, our sales person was very friendly and informative.
Diana Kimberly
Mar 15, 2023
4
The service advisor, Jessica was great. She made sure I was well taken care of. The technician overlooked one of my concerns. I had to turn around after leaving. I had to leave my car overnight. It was unsafe to drive. The shop foreman and service advisor were great. Got me in a loaner. Parts are in this morning.
Lisa Welsh Dvonch
Mar 15, 2023
5
Great experience and customer service. James Fife, our sales person was great!
Diana Kimberly
Mar 15, 2023
5
MIni of the woodlands Service team are always helpful and on track of my Service needs, they are professional and dedicated to do a good labor. Especial thanks to Selene and Paloma for their help during my last service.
Oquendo
Mar 13, 2023
5
Love this car…still have a lot of technology to learn but great driving and handling. Really fun car to drive and wicked fast
Michael Lacy
Mar 10, 2023
5
Quick service. Very thorough with explanation of service needs. Clean and quiet waiting area.
Kristen Daniel
Mar 8, 2023
5
Officially a Miniac! Buying a car is a hassle and typically a dreadful experience, but Mini of the Woodlands was the complete opposite. My husband and I went in thinking it was going to be a difficult conversation trying to fight add-ons and having the ultimate price be ridiculously high. However, Mini of the Woodlands had no add on prices so the car was ultimately sold at the MSRP and had additional deductions. Brian Lowden was extremely great and told me about all the perks of owning a Mini and the free services included. When talking to David in Finance, he was not pushy at all with the offers and he really helped us out with getting a low monthly payment and APR. If I need another car or maintenance on this one, I know I can ultimately trust Mini of the Woodlands and Brian to have my best interest in mind. I LOVED THE EXPERIENCE!
Ernesto M. Becerra
Mar 7, 2023
5
The person I had been corresponding with was not in the office but I received help and I couldn?t get the car I wanted but they worked with me to get me into a car that day. It was a very stressful long exhausting process but after 5.5 hours I had my car.
Lashondra Ford
Mar 6, 2023
5
I recently purchased my very first MINI from MINI of the Woodlands and couldn?t be happier. Brian Lowden walked me through the custom build process and kept me updated every week until my MINI arrived. The day I picked it up from the dealership, Brian took the time to personally demonstrate all the features and answer my questions before I drove off the lot.
Carl Hay
Mar 6, 2023
5
Officially a Miniac! Buying a car is a hassle and typically a dreadful experience, but Mini of the Woodlands was the complete opposite. My husband and I went in thinking it was going to be a difficult conversation trying to fight add-ons and having the ultimate price be ridiculously high. However, Mini of the Woodlands had no add on prices so the car was ultimately sold at the MSRP and had additional deductions. Brian Lowden was extremely great and told me about all the perks of owning a Mini and the free services included. When talking to David in Finance, he was not pushy at all with the offers and he really helped us out with getting a low monthly payment and APR. If I need another car or maintenance on this one, I know I can ultimately trust Mini of the Woodlands and Brian to have my best interest in mind. I LOVED THE EXPERIENCE!
Ernesto M. Becerra
Mar 4, 2023
5
The service department is the best in the nation . Jessica and Kara were so helpful, attentive and so supportive to their customers. I will forever take Sassy “ my mini “ to them. Sassy had a very traumatic event to her and they let me know every step of the way what was going on with insurance and her repairs. I can not say enough how wonderful they are . They always made me feel as if they truly cared about me and my situation and Sassy. Incredible service and very very personable. Love, Love,Love MINI of The Woodlands.
Stephanie Harrigan
Mar 4, 2023
5
I’m super happy with my experience buying my first MINI from MINI of the Woodlands. Brian Lowden helped me every step of the way and made sure I was well taken care of the day I picked up my MINI from the dealership.
Carl H.
Mar 4, 2023
5
I went to mini of the woodlands because I have a problem with my front tire and the lady for the service Paloma she was very helpful she was about to finish her shift but she stay with me until I have my tire change she is very humble and helpful she really understands what’s to be a customer service representative I will definitely going back to mini of the woodlands
Katerine Viafara Jankovic
Mar 2, 2023
5
MoTW is a great place to purchase a car. The place was exceptionally clean, and the folks were very friendly and helpful. Brian Lowden is great. He took me from start to finish, he even answered all my questions and concerns after hours and even on a Sunday. Brian also told me to contact him anytime with any questions and concerns, and any maintenance needs. I will certainly be a repeat customer
Ralph Conrad
Mar 1, 2023
5
The team at MINI of The Woodlands provided the best car buying experience — by far!
Grey McCallister
Mar 1, 2023
5
Excellent service by Sales Associate Nicholas Pandanell and Daniel Gamez, Customer Financial Services Manager - My husband and I visited their dealership. We drove with our Mini out the door within a few hours. Both were patient with our questions and assisted us with vehicle knowledge beyond their Mini. Very personable and even had some great conversations about vacation spots. LOL :-) 😀 We are thrilled with the post-purchase follow-up as well. We will definitely keep them in mind for future vehicle purchases.
Darlene Elizabeth Gagnon
Mar 1, 2023
5
Everything was wonderful. Nathan, my sales rep took great care of me. Thank you.
CareyCormier
Mar 1, 2023
5
Best place to get your vehicle serviced, got me in and out same day for brakes and an oil change!!
Dustin Anderson
Feb 28, 2023
5
The team at Mini of the Woodlands was fantastic. My first point of contact was Brian. He assisted with emailing me all the information I requested about the Mini line. Once I went to the dealership I worked with Aaron who so friendly and answered all questions I had, he wasn’t pushy, and he made the buying process really comfortable and smooth. He was willing to help me reach my desired goal to drive off with my Mini. I’m glad I chose to do business with the Woodlands. I look forward to a lasting relationship with them! Oh and I’m in love with my Countryman! It’s too cute for words! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Quinn Washington
Feb 27, 2023
5
Excellent service and very informative and professional
Mini Cooper
Feb 27, 2023
5
We got our new mini in December. It is a nice car. Thank you to Jose of Mini The Woodlands. He was very helpful and accommodating.
Sylvia D
Feb 25, 2023
5
Very pleasant buying experience. No hassle sales. Knowledgeable people.
Margaret Mason
Feb 24, 2023
5
Great car buying experience with Aaron and the guys of MINI the Woodlands!!
MARIO VILLAFANI
Feb 21, 2023
5
Salesman, Monzelle was friendly and helpful. Staff very attentive and willing to work with us.
Steven Janis
Feb 18, 2023
4
I appreciate the effort they took to let get me the vehicle I was interested in. Good people.
Yea Yea
Feb 17, 2023
5
Salesman, Monzelle was super friendly and helpful. Very attentive, willing to work with us. I love my mini!
Joelle Janis
Feb 17, 2023
5
The service manager was amazing. She took time when we were in a highly frustrated state and helped us as best she could. She went out of her way to help us find the next steps to getting the vehicle where it needed to be. Thank you Kara we appreciate you so much!
madison deats
Feb 16, 2023
5
As car dealerships go this was an excellent experience. I was very clear with my expectations and they delivered.
Andrew Duncan
Feb 16, 2023
5
Great customer service and helpful looking for a new car!
Kara Coleman
Feb 15, 2023
4
Once I talked to someone (Jessica), that listened to what I had to say instead treating me like a idiot everything went smooth as glass. I have a full coverage maintenance plan that covers just about everything but I always check first before I bring my car in for service just to be prepared if something is not covered. Which according to the finance man ALL maintenance is but I check anyway. First lady I spoke with just did Not listen to what I was asking and sent me on a wild goose chase. Once in the shop my car was fixed in a timely manner and so far so good!! I guess time will tell if the parts work! Lol Honest opinion it?s always a crapshoot with Mini in the Woodlands. I?ve been dealing with them for years and some of their people are awesome and some of them aren?t! Overall I do like this location.
Brandon Truss
Feb 14, 2023
5
So far my experience has been great. I went in. Got approved and drove home. The staff was good. No issues. Update. Took my car in to have the first oil change and service done. that all went well but i was under the impressions that my oil changes would be covered. As well was the service lady. Come to find out it is not. Not a problem except for i was not expecting that. Update. Have taken my car in for every oil change and service. Service alwaus goes well. The staff has always been great.
Clinton Stevens
Feb 11, 2023
1
Very bad experience on this Mini! I went to purchase a car, and this seller under the name of: AARON BRUNSON. lied to me about the credit process! He told me the credit damage was going to be of 2 point and that I have 14 days to apply to every dealer I want without bad impact... in that moment i had the approval at first but they keep running my credit even after I had a good deal at first, and an approval! I arrived to Mini Dealership with my credit over 700 score... It´s not so bad! I was going to purchase a beautiful Pacifica from Dodge. But after I left that day because i was going to ask my wife about this decision... I saw my credit report with 10 different INQUIRYSand my credit dropped to 590 and 610. I don´t know what happend, but I was totally out of the game for my next and most importat purchase: my House....Now I CAN´T!!!! Terrible experience!!!!!! It´s not fair!
Alejandro Tellez
Feb 9, 2023
5
Great experience at Mini of The Woodlands. Both James and Nate were fantastic from sharing my cars arrival date to final delivery. Real car guys and a pleasure.
Stephen Hinson
Feb 7, 2023
1
Bought a used sequoia from this dealership. Didn’t feel pressured at all, especially as I was taking my time going through the car and inspecting it. The only opportunity I’d say this dealership has, is to overcome the process of having customers wait to see the “finance guy”. Once we said we were good to buy the car, we had to wait 2.5 hrs to see the guy; I was about to walk out because of it. Doesn’t make sense to someone from the outside; I’ve signed docs before with the app DocuSign for a home purchase, but not able to with a car? Or how about there be appointments for this sort of thing. Either way, Olman (hope that’s his name) our sales rep did a good job. Thanks guys. Update 2/5/2023 Keeps getting worse with this place. Been maybe three weeks and the check engine light comes on. The mini woodlands tech diagnosed it to need a new catalytic converter. And guess what, it’s not covered under warranty. To make situation worse, their service department is struggling to send me documentation of their trouble shooting steps. Stay away from this place.
Justin Murillo
Feb 5, 2023
5
This was the best experience I have ever had going to an auto dealership! The crew there is very attentive and knowledgeable. Brian is awesome, down to earth person and an absolute pleasure to deal with. No haggling and did not have to purchase extra features on the vehicle that I didn't want or need!!! Daniel made the whole payment process easy to deal with and is as friendly as one can be! Neither of them were pushy or made me uncomfortable, unlike typical car salesman! They worked out the deal in no time and was home with my new ride before I had lunch!! I will be replacing my 2nd vehicle with them when it's time!!
Chad Cox
Feb 2, 2023
5
These guys were actually pretty great. Sold me a great car. Answered all my questions. Sent pictures that I asked for prior to driving over there. Got me a really great deal.
Amber Dorsey
Feb 2, 2023
5
Nathan Smith was really appreciated, he was awesome, and his attitude was very positive.
Agnes Samuel
Jan 31, 2023
5
Excellent customer service! I took my vehicle in for a check engine light warning. After inspection they found other issues and worked my Warrany company directly. Awesome staff and they even provided a great loaner! ?
Marco Lozano
Jan 30, 2023
5
I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com
Steven Kazi
Jan 29, 2023
5
made an appointment for an oil change and when I got there I asked if they could also do the state inspection which they did without a problem. I was asked if I wanted the outside of my car washed and I said yes. The wash could have been a little better, but it was good they offered.
rcjalapeno
Jan 28, 2023
5
Aaron and the entire team at MINI of The Woodlands did an outstanding job during the purchase of my new Countryman. This is my third MINI in an 18 year period. I wouldn’t go anywhere else. Great communication and they always make me feel important when I deal with them. I would highly recommend!
SusieStew
Jan 28, 2023
5
We have purchased a lot of automobiles from car dealerships. Some of these experiences have been ok and some have been just awful. Brian Lowden, at the Mini of The Woodlands, is really a breath of fresh air. We have never had a wonderful, exciting experience until we met Brian. We felt no pressure. We ordered the car and it even came in quicker than what was first thought. He was extremely knowledgeable about the Mini Cooper. He answered all of our questions with patience. We absolutely love our new Mini Clubman!! We will definitely be back as long as Mr. Brian is there!!!! He has certainly turned our opinions around on car dealerships. Thanks so much, Brian and Mini of the Woodlands!!!
Candy Gallagher
Jan 26, 2023
5
We have purchased a lot of automobiles from car dealerships. Some of these experiences have been ok and some have been just awful. Brian Lowden, at the Mini of The Woodlands, is really a breath of fresh air. We have never had a wonderful, exciting experience until we met Brian. We felt no pressure. We ordered the car and it even came in quicker than what was first thought. He was extremely knowledgeable about the Mini Cooper. He answered all of our questions with patience. We absolutely love our new Mini Clubman!! We will definitely be back as long as Mr. Brian is there!!!! He has certainly turned our opinions around on car dealerships. Thanks so much, Brian and Mini of the Woodlands!!!
Candy Harrison Gallagher
Jan 26, 2023
1
MINI of The Woodlands Wait until they need to service it and you all try to charge them outlandish prices for things that have already been paid for on the other previous trips there. Hey look , it’s a young lady …it’s gonna be $500 to change your windshield wipers. It’s also gonna be a grand to replace the belt we just charged you for a week ago. Your motor mounts that we just replaced last month needs to be replaced again. By the way your lug nut is missing, but those are only $125 each plus $3500 for labor. I know every time you come in here , and we know you paid for every extended warranty known to man …but we are gonna try and charge you anyway and act like we don’t have any record of any warranties. Wait …Wait…no please don’t call your parents ( Mayday Mayday She called her parents …cover’s blown. ) THE WORST EXPERIENCES each trip there than with any dealer we have ever dealt with.
Alex Manahan
Jan 24, 2023
5
A good experience overall. Service was able to get me in a little earlier than originally planned, was able to provide a loaner though initially they couldn?t and completed repairs in a timely manner. Paloma was great and a pleasure to work with!
Michael Stewart
Jan 24, 2023
5
Another great visit, need brakes done on the Volvo I bought from them and I was able to get in and out the same day in about an hour! Thank you Kara for all the help and making it quick!
Dustin Anderson
Jan 21, 2023
5
I had great experience with the MINI dealer i. Woodland. James was wonderful ans supportive. I am strongly recommend and get experienced in MINI of The Woodland.
Yongjun Jo
Jan 20, 2023
5
We went to look at some cars a week ago at the Mini of The Woodlads dealership. Great service and good people 👍. Thanks for a great experience.
Oscar Carrillo
Jan 20, 2023
5
Sales service was great and professional, BUT be sure to check all fluids and details before driving off. We are headed out of town and here we are half way in our trip and having too stop and purchase Def for it was very low, tires are all out of proper press and one very low, windshield washer low on fluid. This is so disappointing after spending this amount of money for a late model vehicle. Manuel .
Manuel Delacruz
Jan 20, 2023
5
We appreciate everything Keith did. He went above and beyond in making this process go smoothly for our kids’ first car.
Josh Wahkahquah
Jan 20, 2023
5
Best car buying experience I've ever had! James Fife went above and beyond. Excellent customer service!
Barry Tripp
Jan 20, 2023
5
Best car buying experience I've ever had! James Fife went above and beyond. Excellent customer service!
Barry Tripp
Jan 19, 2023
5
Always a great experience and I never feel like the recommendations are pushed on me.
Pratel W
Jan 19, 2023
5
Excellent service at the dealership. The transaction arrangement was great and was almost straightforward. Great thing about this was the second time I walked into the showroom everything was agreed upon so things moved really fast. One of the fastest car buying experiences. Would like to give a shout-out to Brian for helping out through the process with an excellent service attitude.
Swapnesh ramachandran
Jan 18, 2023
5
Purchase was easy, little time consuming. Sales person, Jose very helpful.
David Boyette
Jan 18, 2023
5
Aaron was really thorough while still being very low pressure. He helped me find a quality vehicle and stayed in close contact after the sale to make sure I got support and assistance as needed.
Annalie Juan
Jan 14, 2023
5
They waited on me immediately. The service was great.
Rosie Holmes
Jan 13, 2023
5
Nathan Smith was very attentive to my needs during the purchase of our new Mini. He was very helpful and made sure that all of our needs were met. From the first phone conversation, I knew that it was going to be a great buying experience.
O.Y. Thompson
Jan 13, 2023
5
Enjoy using Woodlands Mini for my Mini needs. I bought my vehicle at woodlands mini and they have taken care if it since! Highly recommend.
Stephen Laney
Jan 13, 2023
5
Ms. Selene Caballero was very thorough when I brought in my Mini for a routine maintenance. She has an awesome attitude and went above and beyond to assure all of my needs were met. She further explained in detail and suggested options regarding upcoming services that my vehicle were due for. Moreover, she assisted me with a same day loaner so I didn’t have to wait while my vehicle was being serviced. Her coworker, Paloma Perez also assisted me and assured the loaner was ready in a timely manner. I truly appreciated you ladies impeccable service.. Looking forward to my next service appt., Stan Roberts
regina green
Jan 12, 2023
5
As a new to the area and new to Mini Cooper of The Woodlands I could not be happier with my experience. My service writer, Selene Caballero was nothing short of professional, responsive, knowledgeable and great to work with. I am unaware of the Technician that performed the work, but I do now that I received my car back running like it did when it was new in 2012 and I drove it off the showroom floor. I was prepared to have the car at this dealership for at least a week. I was amazed when it was done and ready to go within 1-1/2 to 2 days. Considering the amount of work that was needed, this was exceptionally fast and very appreciated. I will inquire as to the possibility of dealing with both professionals when I need oil changes, service etc.
LASouthern
Jan 12, 2023
5
We purchased our JCW out of state, and it could not have been a smoother and more pleasant process. We worked with Jose Castanon who went above and beyond to make sure every detail was covered, and he went out of his way to make sure all of the accessories we purchased from Ben in the parts department were installed before our JCW was shipped out to us. I can’t recommend Jose enough and would definitely suggest anyone looking for a Mini to contact him! Honestly it was a perfect experience at Mini of the Woodlands
mark zabielinsky
Jan 11, 2023
5
It was a very smooth process. Their team was very professional. One of the nicest showrooms I have ever seen. I would by from them again!
WTucker
Jan 10, 2023
1
Made multiple attempts to contact service and never could reach anyone. Have had my vehicle for 90 days and I am having to take it elsewhere for service because it has lost power when trying to accelerate and I am now 1 day past my Autonation coverage.
Sierra
Jan 9, 2023
1
Purchased a vehicle and called within hours with issues and never heard back. Car has had maintenence problems since the day we bought it. Will be reporting this.
J Aguilar
Jan 8, 2023
5
Aaron, my motoring advisor, is wonderful. He spent hours with me until I felt comfortable with my car. I had problems w getting the AppleCar play to work. Also I customized my car.
Patricia Meuschel
Jan 7, 2023
5
My mini needed a few fixes and updates which I didn’t really see coming. The staff was super helpful and nice. Paloma helped me figure out the lowest possible price to get the maintenance done on my mini which was super helpful (I’m a student) They also lent me a loaner while my car was being worked on so I didn’t spend the whole day at the dealership. I will definitely be coming back when my mini needs services done.
Madaleine
Jan 5, 2023
1
Very disappointed at Mini cars we just bought the car and we are thinking to sale it in less than a month the car lost 8k that’s very bad any one buying mini think twice and do your home work I wish I did that before u buy
Bond 007
Jan 4, 2023
5
I bought a 2016 dodge charger r/t b5 blue pearl and have feel in love with the car. I called from Houston to Oklahoma and nobody had a charger with decent miles also couldn’t beat the price. Brian stayed late to do paper work with me. I have noticed since I’ve been parking in the garage. It has a minor oil leak(that they took care of for me no charge) other than that the interior was mint the body is mint the sound and power of this car is just what I was looking for. Thank you again Brian!!!
YAYO713xYT _
Jan 3, 2023
5
Very helpful, friendly, honest and fast service, thanks for everything
Felipe Mendoza
Jan 2, 2023
5
Great staff. Friendly to work with and no pressure tactics. Great customer service from beginning to end of transaction.
Allen Touchet
Dec 29, 2022
5
Me and my wife recently bought 2022 Clubman S at MINI of the Woodlands. Olman and Daniel provided us an impeccable level of customer care - these guys rock. They truly know how to provide best bang for ur buck deal - we were really impressed with the price offer and financial services, given the fact we’re foreign nationals. Olman and Daniel definitely have a strong knowledge about above and beyond level of service. The whole process took about a couple hours so we picked up the car the same day. This is the first dealership ever I would strongly recommend (before I bought several BMW vehicles from other dealerships in Houston area and each time I had a terrible experience). If u need a new, reasonable priced and fun-to-drive compact car - MINI of the Woodlands is ur choice.
Alexander Shevchuk
Dec 28, 2022
5
Professional and thorough
L Roberts
Dec 28, 2022
5
Had a great experience. James, my salesman was super helpful through every step of the process. Highly recommend them.
Drew Wilkie
Dec 26, 2022
5
This was the second dealership I went to due to not liking the service at the other one, I appreciate everyone who helped me get my new car would recommend The Mini to anyone :)
shanice nixon
Dec 23, 2022
5
After looking at several Mini coopers and two diff ent dealerships Dustin and Jose at The Mini of the Woodlands got me the mini I wanted. Jose was great in showing me all the fantastic features in the new 2023 mini clubman. Jose took all the time I needed in showing me the computer system and all the ends and outs of the mini. When we walked in to pick up my mini they had it covered in a black sheet. Jose unveiled it when I walked over to it. It was so cool! I never bought a car and had an unveiling! I have had my mini for a week and Love it!!It handles like a dream.
Ginger Walker
Dec 23, 2022
5
Brian was a great help at answering all questions about the mini coopers.
AltFoxtrot
Dec 23, 2022
5
I couldn't be happier with my new car. Thanks to Nick for making that happen for me. Everyone at this dealership was great!
Paula Chapman
Dec 22, 2022
5
the team as always are kind and knowledgeable. kept me informed of everything during service.
Stacey 73
Dec 20, 2022
5
Very courteous and conciencious. Great experience
Wesley Burns
Dec 20, 2022
5
I've been a customer since my purchase on my mini countryman. Let me start by saying was a great experience. Sales was smooth sailing. Having the service was a plus. Every appt. we've made was a great experience. Always informed what is best for my car. Never a bad experience at the Mini of the Woodlands. Thanks again.
Ivan Rsndz
Dec 19, 2022
5
Excellent service and staff. Selene went above and beyond to help me with my issues. Follow up phone calls kept me informed and this is why I continue to drive the 1 1/2 hours for service. This is my third and Cooper bought from mini of the woodlands.
anna damian
Dec 16, 2022
5
Muy buena atención y prontitud en el servicio pronta entrega del vehículo
Yexis Morales
Dec 16, 2022
4
My wife and I purchased two used Minis during our visit. Overall we were happy with our salesman and staff. The dealership was clean and atmosphere pleasant. My only complaint and the reason for 4 stars instead of 5 was that I was not informed before signing paperwork that my car (the 2021) only came with one fob/key and that I would have to come out of pocket for a second. Had I known prior to signing paperwork, I would've made that part of the deal and a possible "we owe" from the dealer. I did not find out until I was handed the key to drive it home after a very long visit. I don't think anyone was intentionally dishonest, but finding out I am on the hook for another $600 right off the bat if I want a second fob/key is quite a surprise. I reached out to my salesman about trying to get the second key from the previous owner. He said he would try, but if that didn't work, he could get me a new key at cost. That was a week ago and I haven't yet heard anything back about a path forward.
Philip H
Dec 16, 2022
5
Very friendly and welcoming. Nick was who I worked with to get me the best possible monthly payment. I recommend Mini of The Woodlands. I will return one day if I ever need another vehicle
renee Phillips
Dec 14, 2022
5
The Mini of The Woodlands was fantastic . Everything just seemed to fall into place. Thanks Nate for taking care of me and making all of my plans come together. To top it off she loved the Mini. I had to hire a plastic surgeon to remove the smile off her face. 😃
Mark Ward
Dec 14, 2022
5
Chase was excellent! Very friendly, quick to respond to communication, and an overall pleasure to do business with!
Jami Erskine
Dec 11, 2022
3
brought in my 2011 Mini Cooper S for a crank, no start condition. Paloma was an excellent service advisor keeping me well informed. The tech did accurately diagnose and fix the issue BUT along the way tried to charge me an extra $185 just to register my battery on a NON-IBS car which was totally unnecessary and has zero effect on the vehicle....not nice or ethical to try and take advantage of a customer.
Mike H.
Dec 9, 2022
3
brought in my 2011 Mini Cooper S for a crank, no start condition. They did accurately diagnose and fix the issue but along the way tried to charge me an extra $185 just to register my battery on a NON-IBS car which was totally unnecessary and has zero effect on the vehicle....not nice or ethical to try and take advantage of a customer.
Bagwell
Dec 9, 2022
5
Absolutely great buying experience. They were so friendly and made it so easy.
Tyler Hoke
Dec 9, 2022
5
They were great always emailed me back as I was looking for car for me , new what I wanted . Even saved the car for me for a day , kept me informed I had wait few weeks before I could get it . I got the exact car I wanted 2017 mini Cooper sport white . James an others were great in helping me .
Rita Storm
Dec 8, 2022
5
My husband and I had a great experience with MINI of The Woodlands. Love my brand new MINI. Thank you so much Daniel Gamez, and Nathan Smith.
Lisa Gerak Groen
Dec 8, 2022
5
Went in to look for a car for my son. Monzelle was helpful in finding a good car that my son would love.
Michelle Smith
Dec 7, 2022
5
Very happy with the service I received. The staff there was friendly and professional. I wanted to give a big shoutout to my salesperson Aaron who did above and beyond. Happy to be part of the Mini family
Jia L
Dec 6, 2022
5
Loved the visit there, everyone was nice & friendly and ensured that I got what I came for!! Monzelle & Daniel took very good care of me
Khristien White
Nov 30, 2022
5
After searching different MINI dealerships in the Houston area, I was impressed with the inventory at MINI of The Woodlands and fair MSRP pricing with no markups unlike others. The customer service was outstanding. Aaron was so helpful and patient. I didn't feel pressured at all. He was also very detailed in providing the car "orientation" of the many exciting features. Daniel in Finance made that process fast and efficient. I highly recommend the MINI of the Woodlands team! This is my third MINI, and I couldn't be happier with my purchase. It's a fun ride!!
christine odusola
Nov 29, 2022
5
I bought a new MINI at MINI of The Woodlands. The salesperson was very helpful in explaining all the features of the new car. After getting my car home, I noticed a small chip in the windshield that must have happened in delivery or on the lot and they were very quick about getting the windshield repaired.
Lisa Gauthier
Nov 29, 2022
5
The Service here is amazing! The employees are very kind and patient people. Mini Coopers are beautiful cars and fun. I am looking to continuing to get cars from here in the future . Highly recommend
sophia nigrans
Nov 28, 2022
5
Great experience purchasing my first Mini Cooper! I purchased a Countryman and James was great and informative throughout the entire process. James was well versed and knowledgeable on his brand and the dealership is comfortable with various casual sitting areas. The dealership itself is loaded with MINIs on the showroom floor and if you haven’t been inside MINI vehicles show great on the showroom floor. I was able to comfortably see each MINI without bracing the various weather elements in Houston. Will be returning for sure!!
Nolan Hawthorne
Nov 28, 2022
5
Updated review in 2022 - I bought a 2nd MINI after having my 1st one almost 10 years. My experience at MINI of the Woodlands was great. The salesman was very helpful with explaining all of the features of the new car and spending plenty of time with me to go through those features. None of the salesmen were overly pushy about add-ons (extended warranty, etc) so that was nice. When I got home, I noticed there was a small chip in windshield and they were very quick about getting it repaired. 1st review in 2013 - I just bought my first MINI a week ago and I'm loving it. I went in there not knowing exactly what I wanted and test drove several vehicles. The salesman, Mike, was very helpful and patient and I felt that everything went very smoothly. I had to take my car in several days after purchase to get the windows tinted and that went well too. I was able to drop it off and get a loaner without a hitch.
Lisa Gauthier
Nov 28, 2022
5
The service here is amazing! The employees are very kind and patient people. Mini Coopers are beautiful cars and fun. Highly recommend.
Adrian Reyna
Nov 28, 2022
5
Selene was an Awesome service advisor. She kept me informed on the status of my vehicle. Was friendly and knowledgeable. The mechanic, Mario Flores, inspected my vehicle after the oil change, and was quite thorough.
Frank VanBreedam
Nov 24, 2022
5
Friendly, accommodating and helpful staff.
Sue Schmidt
Nov 24, 2022
5
The staff at this dealership are amazing! They went above and beyond in ensuring we had a pleasant experience and found the perfect vehicle. Highly recommend them!
Charlotte Forbes
Nov 23, 2022
5
I reached out to Mini a couple of weeks prior to having service done. I didn’t remember the name of the person I talked to, but she remembered me and my situation when I called back two weeks later. Paloma was so awesome! She provided great feedback and kept me up to date on everything with my car. She gave me pricing well in advance for all services rendered. Greta service! Thank you so much! One very satisfied customer 😃
juju Juju
Nov 21, 2022
1
After their 3-4 reminders and sms confirmation the final day of scheduled appointment they cancelled the appointment saying their system failure and i need to drop the car for two days or reschedule the visit :) , I was driving 80 miles away to check engine warning and they dont have any facility to check it . Then while i was returning from half the way , all of sudden got a call that their system started working and I can visit . These people are really funny and doesnt know the value about their customer's time / work schedules etc. Such substandard facility .. SHUT DOWN IT , IF YOU CANT MAINTAIN IT .so that cooper owners can depend on other facilities .. You dont know how to deal with your existing customers , how you are finding new one's ??
Nivin T Joseph
Nov 21, 2022
5
This was the 2nd time we have purchased a vehicle at Mini of The Woodlands and we worked with Brian Lowden both times. His service is top notch! Brian’s communication, follow up and integrity are just a few reasons we love working with him. He is not pushy and most of all, takes time to listen to his customers. Usually, purchasing a car is a major hassle however, Brian and his team made this transaction smooth and as quick as possible. Highly recommend Brian Lowden and Mini of The Woodlands.
Amie Pravel
Nov 21, 2022
5
Once again, MINI of the Woodlands has taken very good care of me and my car during my recent visit for regular maintenance. Always a pleasure!
Sharon Allured
Nov 18, 2022
5
Best service in the Nation! Friendly team. What you saw with the sales department is also in service department. They gave me a royal treatment.
Nicholas Igbokwe
Nov 18, 2022
5
The best experience I have ever had!!! Jose took very good care of me from the moment I started to build my new “Mr Cooper” and has continued to keep in contact with me to see if I have need of anything.
Julian Lightfoot
Nov 17, 2022
3
Do not sell your car at this dealership! They are part of the Autonation group in Houston. I was able to receive a larger value for my car from a different Autonation dealership in the same area. The buyer at the Mini store did not want to change his evaluation. All other departments, Finance, Sales, and the Manager I had contact with at the time, were top notch. Do your research and the extra drive might save you some money or I should say add some money to your pockets. Very disappointing.
Michael Brown
Nov 16, 2022
3
I have had this happen twice. I scheduled an oil change and I arrive 5 minutes prior to appt. time which was 10:30 am on a Saturday. Two other ladies were waiting in the lounge area when I arrived. 3 hours later my car was finally brought around. Paloma is really knowledgeable but kept covering and giving excuses why the cars were not ready yet. One of the ladies waiting had been there an hour before me (also for an oil change and also with an appointment) and was still there when I left. If there is a problem with a shortage of racks, technicians, parts....whatever, they should call and let you know that your "scheduled appointment" needs to be pushed back. I wasted most of my Saturday WAITING and an oil change should not take more than 20 - 30 minutes. They should dedicate a technician and a rack specifically for oil changes so they can make and KEEP appointments.
Denise Hamilton
Nov 14, 2022
5
Chase was super helpful and communicative throughout the process. Daniel was super friendly and explained the finance options. They made buying my car a breeze. I was even able to easily return one vehicle (that turned out to be too small for our toddler car seat), and drive home in another.
Julie Overstreet
Nov 12, 2022
5
Great place to sell your car. Friendly faces.
chase hayes
Nov 11, 2022
5
Best car buying experience I’ve had. Brian & Daniel were the best!
Mary Rylander
Nov 11, 2022
5
Needed a replacement battery for my Chevy 3500. Brought it to the dealership where they tested the battery and confirmed it was bad. Had a replacement battery on hand and was able to get the new battery in less than 15 minutes.
Keith Anderson
Nov 11, 2022
5
MINI of The Woodlands always goes above and beyond to help me find whatever car I’m looking for. They were super helpful and patient when picking out my last vehicle.
Michelle Anderson
Nov 11, 2022
5
Very helpful staff! They helped me get the car I wanted with little trouble, and got me out the door quickly. Highly recommend coming here for your new car
Kyle Carson
Nov 11, 2022
5
I ordered a new MINI Cooper S Convertible from Brian Lowden & the process was awesome!! I was in the market for a new car, but most dealerships were charging above sticker price due to the ongoing supply chain constraints. I reached out to Brian & he assured me that the price he was quoting me wa the price - no mark up. So I ordered a 2023 from him. He kept me apprised of the progress my car was making and kept me in the loop at every step. The day I picked up the car, everything went great. I would definitely recommend buying a car from Brian and from MINI of the Woodlands!
Kevin O'Bryant
Nov 5, 2022
5
Good guys, purchased a used vehicle and found the guys to be very personable and cared about what I was looking for.
Patrick Finn
Nov 4, 2022
2
I bought my mini from this dealership earlier this year. Sales man was a gem. Last week I was visiting Houston (I'm from Waco) and got a flat tire close by the woodlands location. Called to make sure they could take care of me and I was reassured they could help and told to take my time bc they close at 7. No appointment made, no tire size check but I didn't know this was needed. When we showed up the lady at the front desk told me I had talked to someone at their calling center, they didn't have my tire size, and they had sent home their mechanics already. To spare some details, I had my car towed there for no reason bc of the lady at the calling center. If I would've gotten proper information from her I could've taken it to a tire shop that could've repaired my wheel and been back on the road in no time.
Emmie
Nov 4, 2022
5
I prepared myself for yet another “pushy salesman” after months of looking to buy a car. I had one request no multiple trips to dealership and that I preferred text or email contact. I’m busy and talk on phone enough for work. James is the only one that honored my request. He was honest from the start very knowledgeable about the process. Other dealerships should take notes from Mini of the Woodlands.
Mandy gail Hubert
Nov 3, 2022
5
The service is excellent. Kara ( service manager ) is very knowledgeable, efficient, and friendly. She is a credit to your company and the reason I go to Mini of Conroe for service. It she left, I would find an other Mini dealer to deal with. Thanks to her for the excellent customer service. I only work with her. Jim Anderson
James Anderson
Nov 3, 2022
5
We had a very positive buying experience with James, everyone at this location is pleasant and helpful and tried their best to find a solution for our daughters Mini during a serious car shortage. Despite her going in a different direction, when it was time for me to trade in my lease and look for a vehicle to purchase we knew we needed to visit here. Luckily they had something I was considering, it was fairly priced and the financing was as expected, all in all a great experience, we drove home with my BMW X7 the same day and I love it! Thank you James and the team! We will be back ;-)
Lisa Davis
Nov 2, 2022
5
I traveled 250 miles one way to return to this dealership for the service on me Countryman. It is comforting when they actually remember your name when they see you. The service was very good, and thorough. Plus the software upgrade was excellent and unexpected. I chose all but one of the options they presented me for service. Very pleased with the results. Here's wishing for a long life to the car.
G LANDRY
Nov 1, 2022
5
Our experience with the Mini of the Woodlands was awesome! Our salesman was Brian Lowden. He took care of us from beginning to end. Brian is the best. Brian is very informative and considerate of customers time and needs. We will definitely refer Brian to anyone we know wanting to buy a car. Thank you Brian! Your the best!!!
Jessica Woolen
Oct 30, 2022
5
Highly recommend this dealership. Pretty straight forward and easy to work with, generally speaking. No hidden fees, or any of that mess. Brian Lowden sold me a used 2021 Tacoma and he was great to work with. Very nice and helpful throughout the process. To further prove their desire for customer satisfaction, they even helped me out by getting floor mats for the truck I bought since the front floor mats were missing. They're Tacoma mats, and though they were for a different model (so they don't exactly fit like they should), they still did their best to make it right, and that's what I really appreciate. Great job to Mini of the Woodlands (Autonation) for keeping their customer satisfied, and great job to Brian Lowden for taking the extra steps to make things right. The truck is beautiful, drives well, and I'm looking forward to keeping it for many years.
Blake Lee
Oct 27, 2022
5
This is my second MINI I buy at MINI of The Woodlands and I cannot be happier! The people are personable and make you feel like family. Brian made the experience extremely easy, enjoyable and very professional.
Xochitl Carias
Oct 26, 2022
5
Best experience ever! This is my second MINI from MINI of The Woodlands and I am so thankful for the personal attention and I feel like I’m part of the family!
Xochitl Carias
Oct 26, 2022
5
Good customer service, but pricey. was able to buy a tire from Walmart for nearly half what they were asking. I will still use Mini of the woodlands when purchasing my next Mini.
Pattie Rathke Morgan
Oct 25, 2022
5
Good efficient service
Dr. Robert Gruner
Oct 21, 2022
1
Terrible customer service and lack of communication. Was told they don’t use third party financing, yet every other Autonation in the area does. Waste of time.
Luis Lopez
Oct 18, 2022
5
Brian made the car buying process smooth and enjoyable!
Kelly Vining
Oct 18, 2022
5
Just bought a vehicle from them this past weekend. A+ service all the way around, I live approx 3 hours away - they worked numbers with me over the phone and had my vehicle and paperwork ready for me when I got to the dealership. Fast, friendly, no pressure service! Love it! Special thanks to Nate, Dustin and Daniel for taking great care of me!
Amanda Pourtaimour
Oct 17, 2022
1
Terrible customer service and lack of communication. Was told they don’t use third party financing, yet every other Autonation in the area does. Waste of time.
Luis Lopez
Oct 15, 2022
5
Walked in to get my MINI’s battery changed. It was done fast, with a courteous service. If I live in The Woodlands, this will be my preferred car dealership.
Eduardo Vásquez
Oct 14, 2022
5
Selene went above and beyond for me. She came to my house and picked me up because I didn?t have a way to get back to the dealership after my car was finished. There was a mix up and they thought I wasn?t coming to get my car that day. So they didn?t start on it early, I?m guessing but it all worked for the good. Selene gets 5 stars!
Brandon Truss
Oct 12, 2022
5
Great customer service . Always keeps informed of status and very friendly. Thanks for service Selene
Alex Garcia
Oct 10, 2022
5
Staff was wonderful
Michelle M. Westley
Oct 6, 2022
5
My experience in buying a car from Mini of The Woodlands went smoothly thanks to the efforts of my salesperson, Nathan. Nathan was helpful and not pushy. He offered to drive the first car that I was interested in to my home so that I could test drive it as I was without a car that day. Even though that car was not the right fit for me, Mini of The Woodlands, is part of AutoNation and he was able to find a vehicle that was perfect for me from another AutoNation dealer. It was also a pleasure working with Daniel, the Finance Manager. Overall my experience was great and this is why I am awarding Mini of The Woodlands five stars!
Sheila Christensen
Oct 5, 2022
5
Wonderful customer service!
Julia Heidy
Oct 4, 2022
5
The overall experience was great from start to finish. I took my daughter there to help her buy her first vehicle and I’m so glad we did. She had a great time and is so happy with her Mini. We will be back!
Danny Lynch
Oct 4, 2022
5
Great, Brain was very helpful need this buy very easy even coming all the way from Dallas. Thanks Again
joseph healy
Oct 3, 2022
5
After some frequent changes and strange experiences, Mini has put a wonderful service department team into place! Kara and Paloma take my concerns and questions seriously, I receive timely update on my car when it was in the shop, and they advise me on the best way to prioritize and schedule my necessary repairs. Unfortunately, I have made multiple trips to see time them these past 6 months for 3 diff repair/maintenance issues (my fault), so this review is based on many interactions. Their customer service is fabulous and consistent.
Victoria Hebert Gischel
Sep 29, 2022
5
Made a purchase through this dealership about a year ago. Had a concern about an issue with the vehicle and their service department checked it out and reassured me there was no issue and the vehicle was in good condition within the same day. Satisfied with my experience here!
Andy Benear
Sep 28, 2022
5
I went in because I was having trouble with my 2018 MINI Cooper JCW. I told them that I was have two problems, this first all electrical would randomly shut off while driving and the second was that I was getting water in the bottom of the back hatch area. They were able to diagnose both issues within an hour. They didn't have all the parts needed, so they put me in a very nice loner car. Paloma kept up to date on the repairs and even informed when another issue arised. She also informed me of othe services that were needed to keep my MINI running at top performance. My overall experience was outstanding and I will definitely be returning when needed, despite the 3 hour drive. **Update** still leaking made appointment to take it back, was there 5 hours and had to make another appointment to bring it back and get a loaner vehicle. A week later and it is "fixed", hopefully this will be the last of the water getting in.
Ryan Tatum
Sep 26, 2022
5
I had gone in last week for my 2010 s mini. My check engine light came and I immediately drove it to the woodlands dealership. Selene was very attentive the moment I arrived and assured to help me and even gave me a ride home on her lunch break. Everything was fixed and ready to go the next morning! Super grateful for this experience, definitely will be coming back. 10/10 service thank you Selene !!
Jasmine Abello
Sep 24, 2022
5
This is a great place to do business, the staff is very friendly with a high understanding about their products. Highly recommended. Go with James Fife.
Zenen Olivares
Sep 20, 2022
5
Fast and secure experience. Sold my car quickly for the best offer. Chase was super nice!
Kiesha Rose
Sep 20, 2022
5
Brian Lowden is the salesman you want to assist you when you purchase a vehicle from MINI of The Woodlands. My husband and I had a great purchasig experience with him and Daniel. Brian is extremely knowledgeable about the vehicles he sells. He's friendy, considerate, and available to answer questions we had. He successfully sold me my dream car. If you are interested in purchasing a new or pre-owned car, ask for Brian.
Michelle “Mimi” Carey
Sep 18, 2022
5
The place was beautiful and everyone in the store were very helpful and knowledgeable.
Angela Bludau
Sep 18, 2022
3
Purchased a AutoNation certified pre owned here. Overall, the buying experience was fantastic. They were very attentive and easy to deal with and Nick was an incredible sales man. However, with my purchase, I ran into issues with the vehicle almost immediately. There was a severe shaking in my steering wheel and cabin. Under the assumption it just needed a wheel balance and alignment, that’s what I got done, to no resolve. I schedule an appointment with the dealer to have it looked at since I was still under the AutoNation limited warranty and they told me the wheels just needed re-balancing and that they inspected the rest of the vehicle and didn’t find any other issue that could cause the shaking. Again, after I took my vehicle off the lot, the shaking was still very evident. I went to a mechanic for an inspection with the possibility of it being a mechanical issue and had probably 3-4 more wheel balances done just to find out today that the tires were extremely deformed. Not only were they deformed, but 3 of the tires were all different brands. I ended up having to pay $715 for 4 new tires which finally resolved my issue nearly a month later. This is not the way you want your first month of purchasing a vehicle to go.
Anthony Landa
Sep 16, 2022
4
Beautiful location, friendly staff. I had some issues with my vehicle being ready for pickup. My sales person was nice and helpful through the whole process, I was just rather impatient. I still need a windshield but they're handling that as well.
Nathan Laxson
Sep 15, 2022
5
I’ve been a Mini owner since 2004, but this was the first time I have worked with Mini of the Woodlands. I am thrilled with my experience and really appreciate the attention, support and knowledge shown by my salesperson Brian. I’m looking forward to a long partnership with Brian and Mini of the Woodlands!
Emily McGinnis
Sep 15, 2022
5
Christian & Chase were awesome to work with and took very good care of me, also gave me a good price for my Toyota Prius V...
Cathy Randall
Sep 14, 2022
5
Service center was clean and well laid out. Service Technician was very knowledgeable. Overall a great experience. I would definitely use them again.
Ron Trotter
Sep 14, 2022
5
Great experience.no hustle. The salesman was outstanding….
Jeff Allard
Sep 12, 2022
5
I have only had my car for a few days but the buying process was so easy so far no complaints
Tara Charanza
Sep 12, 2022
5
I have never been more impressed with a service department in all of my years of dealing with car maintenance or repairs. Selene Caballero went above and beyond my expectations of a service advisor. She helped in dealing with my warranty coverage and made sure that I was taken care of. The repairs and maintenance that was performed on my 2016 Mini was done with excellence and professionalism. I will without a doubt be back to have all of my maintenance and repairs at Mini of The Woodlands as long people like Selene are there.
Scott Rivette
Sep 11, 2022
5
Easy, efficient, great communication, and responsive to my needs.
Dorothy-Jo Liepman
Sep 11, 2022
5
Came In for car maintenance and they took great care of me and my Mini Cooper. They are always professional and they keep you notified what’s happening with your vehicle. Thanks Mini Cooper Woodlands
Lucreshia Samples
Sep 8, 2022
5
I Liked all the service a little pricey
Lauretta Jones
Sep 7, 2022
5
easy-peasy, considering the current lack of manuals, these guys found one for me! There was no mark-up either! MSRP is not a deal, but in this climate greatly appreciated!
Luis Ortega
Sep 6, 2022
5
I purchased a 2021 Lexus from this dealership. Each and everyone there was delightful and easily shared information that we needed to know. James 👍😀was our sales person, and Daniel was the “money “man. 😊👍 There were other gentleman who assisted and made our stay and our experience a positive one. They insisted that if any problem or concern arose to come see them. Definitely recommend!
Terri Orn
Sep 5, 2022
5
buying was easy-peasy, considering the current lack of manuals, these guys found one for me! There was no mark-up either! MSRP is not a deal, but in this climate greatly appreciated!
Luis Humberto Ortega
Sep 5, 2022
4
We recently had our MINI in the service center here at MINI of The Woodlands and they took really good care of us. We came in for one specific problem and wanted no other services at the time and they were respectful of our thoughts and did not press or upsell any other services it showed our car needed. They were quick to get our car repaired and it came back to us cleaner than when it went in there. We did not expect that as we thought complimentary washes were of times bygone. We recommend them to take care of your MINI. Mark was our service representative and was great to work with! The only reason it is not 5 stars is because we still believe costs are still inflated more than they should be for a simple battery change.
Wendy Cyrier
Aug 31, 2022
5
A simple positive experience- no pressure, nice folks, great car... bought a used '13 JCW almost on a whim to replace my original 2006 Cooper S which was 3 and a half wheels in the grave (the best car I've ever had)... saw the listing at around 8pm online, sent a 'still got it?' message through their web page, got an affirmative answer first thing in the morning... I had checked the carfax, etc online and was happy that it really looked/was as good in person... after that- thanks to the most engaging person I have ever met at a car dealer, Brian Lowden, the senior client advisor- it was a simple process of going through financing, trade-in (brought my old title kinda' hoping), etc... Brian was very open and honest, helpful and fun to talk to... a real relationship kinda' guy... and he seems to embody the whole ethos of the place... best car-buying experience I've had so far in my getting-long life...
Andrew Sheehan
Aug 30, 2022
5
Good customer service! I would prefer to bring my car in through the week if they would provide a SHUTTLE to take WORKING people to work. That would be GREAT customer service. They did it when I first purchased my Mini!!
Bell Bell
Aug 29, 2022
4
Nice and helpful however the process for financing was way too long
Ronald Morrison
Aug 29, 2022
5
Wonderful Service!
Curtis Sansone
Aug 27, 2022
5
I love the customer service at MINI of the Woodlands. They are always helpful and nice. I heard a noise in my car and they didn?t hesitate to take a look and let me know what they found! My salesperson Brian, is top notch. He?s a wealth of knowledge, kind and professional.
Michelle M
Aug 27, 2022
5
Great clean facility and service department! I recently was due for maintenance and typically take my car to BMW of the woodlands. Unfortunately my experience at BMW was poor service, and when they washed my car they had water all over my mats…. So I took my car to Mini of the woodlands and I’m so glad I went there. The people are friendly and they worked on my car in a timely manner. My experience was great and I plan on using them again for future maintenance.
Sasha Thompkins
Aug 25, 2022
2
They will stop returning your phone calls once they sell you a car
LaTanya Green
Aug 25, 2022
5
Best experience I've had with a car dealership service department.
Koala Impala
Aug 24, 2022
5
Been coming here for years since my original '05 Hardtop that I still have. Love the guys up here, always friendly service and as timely as possible, especially given the current situations
JamJam07
Aug 24, 2022
5
The service and response time exceeded expectations.
Jacqueline Humes
Aug 22, 2022
3
It was a long process for me to get my car back to me. I took my Mini for a paint job, they called within one day saying job was done. When I arrived, my car was not washed and the paint job was done poorly. I left without the car and needed to wait 4 to 5 days for the job to be done the right way. Silver lining is that they ended up doing a good job, nevertheless I would describe it as not the best repair experience for what I was expecting from a Mini Dealer. HAPPINESS ALL OVER THE PLACE!
Roberto Trevino
Aug 18, 2022
5
Will always deal with Mini of the Woodlands do to Great customer service James and Dustin were super nice an helpful with the process of ordering my new 2023 Mini Cooper S Countryman Untamed. I would highly recommend you going here and having one of them helping with picking the right mini for you will not regret it. This is my second mini cooper I've had the chance in passing to deal with the other dealership that may be bigger but the way they treat their customers I will never deal with them if I can help it. I will do what ever it takes to continue to do business with Mini of th Woodlands.
Melissa MoneyMoney
Aug 18, 2022
5
Very helpful staff. Erika D was so helpful even stayed after closing to help me
Ignacio Velazquez
Aug 17, 2022
1
I purchased a service package for to include tire rotation, oil and filter changes every 10,000 miles. Upon arrival for my 8-9 AM appointment it ended up taking 2.5 hours. The service tech indicated the plan I purchased for a used car just had the oil changed 3,000 miles ago & did not want to service the vehicle. This was the 1st service since the purchase and I told them to change it or refund the purchase price. The the temperature dropped from a cold front moving in that night and the low tire indicator came on. Seriously, the car was just in there, tires rotated, and they did not bother to check the tire pressure.
Dale Hamilton
Aug 15, 2022
5
We had such a great experience at this store!! Aaron was THEE best!! He was so attentive and very kind and patient! He gave us all the information that we needed and was such a great help! I definitely recommend this store and definitely recommend doing business with Aaron! The finance manager was also very kind and very quick with the whole buying process!! So excited to be a part of the MINI family!! ☺️
Nadine Kim
Aug 14, 2022
5
Professional knowledgeable service staff, clearly explain every details. Friendly clean environment. Great service!
Peter Sinko
Aug 14, 2022
5
Best deals on used Vehical!
Wade Huckabay
Aug 12, 2022
5
I love my Mini, but it wouldn't be possible without the help of Brian and Mini of the Woodlands. Before buying my car, I shopped around different dealerships around town. Most where very pushy and kept calling me non stop. Brian never did any of that and right from the start he told me he wouldn't. Not only did Mini of the Woodlands keep it professional but also overall I got a way better deal/price than the other dealerships. One dealership had many additional charges that were not only anything I was interested in paying but also non disputable. Not just that but dealerships fees that made no sense and I wasn't going to pay. I'm the type of squeaky wheel that looks at everything to make sure I am not overpaying, and Mini of the Woodlands was the perfect match that delivered just what I was looking for. If you come here make sure to talk to Brian!! Brian is such a great guy, not pushy, super cool and extremely helpful. He helped me through the entire ordering process and everything was beyond smooth. Brian kept me informed and updated me weekly the entire time on the status of my car that was being built in Austria. Once the car arrived, he guided me through the process and answered all the questions I had. He also helped me get acquainted with my new Mini during and after my purchase. I tend to ask a lot of questions and he has been great!! Honestly, this the best car buying experience I've had up to date and I am SO happy with my beautiful Mini :) Thank you Mini of Woodlands and Brian!
Trinidad Munoz
Aug 11, 2022
5
Great place! Extremely clean, extremely fair, they also have a great little coffee machine that does tea and other drinks as well. The earl grey tea I had seemed to be pretty top notch! The staff is polite and helpful at all points. I will be going here again in the future if I have the chance, I was only selling a vehicle this time.
Big John
Aug 11, 2022
5
It was my first time dealing with them, They were very informed and professional. I was in for service on a mini I purchased for my son a month or so ago.
Stephen Brauer
Aug 10, 2022
5
Great customer service James and Dustin were super nice an helpful with the process of ordering my new 2023 Mini Cooper S Countryman Untamed. I would highly recommend you going here and having one of them helping with picking the right mini for you will not regret it.
Melissa A Money
Aug 5, 2022
5
Excellent experience and much improved from a year ago.
Paul Meyer
Aug 5, 2022
5
This was my first experience with Mini of the Woodlands and it was perfect! Paloma was absolutely the best and she explained everything that needed to be done and even washed the dirty car!
The Breeder's Assistant
Aug 3, 2022
5
Great experience when having your car serviced is not what you look forward to.
R copelin
Aug 3, 2022
5
This dealership was nice and clean. Brian kept his word on the truck I wanted. Danny kept payments close to what I wanted without any problems. Great place to buy a vehicle! Thanks
Jason Stamper
Aug 2, 2022
5
Way better than Momentum Mini! Thanks to James F. for all of your help! 🎉
Celeste Vivian
Jul 30, 2022
5
Kara at mini of The Woodlands is absolutely amazing! She made me feel confident about my choices with what services to get. She answered all my questions to my hesitations, she was understanding and patient with me. I would and will come back to this Mini just because of the great customer service she gave me.
Josh Lucas
Jul 30, 2022
5
Kara is absolutely amazing. Approachable, honest, sincere, empathetic, understanding. I could go on and on about my experience with her. She made me feel confident in what I was getting. She answered all questions to my hesitations. She was more than patient with me . I would recommend this mini to everyone just to come see her. Everyone was very nice but she made my day. Thanks Kara!!!!
josh lucas j.ryan
Jul 29, 2022
5
Paloma was very friendly and professional. I was very pleased with the service I received at Mini of The Woodlands.
Susan Gramatges
Jul 29, 2022
5
I bought my mini at this dealership 8 years ago. The service dept is efficient, reliable and communicates well during the repair process no matter how small. This appt. was no different.
Susan Gunnewig
Jul 28, 2022
5
I went to MINI of the Woodlands to pick out my second car and Aaron was amazing! I ordered the car exactly how I wanted it and it came in at a reasonable time. When I went to pick up my car, Aaron sat down with me and showed me how to use all the features and made me feel comfortable about the choice I had made. I love my new car and I know I made the right choice. If you want to feel like all your questions will be answered and needs will be met, then definitely come here and ask to speak with Aaron! You will drive away happy and in style.
Candace Johnson
Jul 27, 2022
5
I would not describe myself as a diva but I sure felt like one by the time I left the dealership. This place rocks!
Dody Michele Garrett
Jul 27, 2022
5
This place is awesome. They were honest about everything from the start. They had no dealer mark-ups on their prices like most dealers were doing at the time. They never pressured me to add extra options or warranties, even while I was signing the paperwork. It was just smooth and stress free. I dealt with Aaron and Jose in sales, and Danny during financing. These guys were all cool and honest people and I felt like they genuinely wanted to help me get the exact car I wanted and give the best experience available, and at a far lower price than their competitors were offering. I definitely recommend this dealership over any other dealership.
Mike Gordon
Jul 26, 2022
5
Easy breezy; the only thing I really had to do was wait for my car to get to me.
Maximilian Lee
Jul 26, 2022
5
This was my first time using the dealership's maintenance department. The SA was great-very accommodating and courteous. She laid down the red carpet and treated as a VIP. No stone was left unturned as she gently explained all that was going on with my car.
Donovan Gans
Jul 26, 2022
5
This place is awesome. They were honest about everything from the start. They had no dealer mark-ups on their prices like most dealers were doing at the time. They never pressured me to add extra options or warranties, even while I was signing the paperwork. It was just smooth and stress free. I dealt with Aaron and Jose in sales, and Danny during financing. These guys were all cool and honest people and I felt like they genuinely wanted to help me get the exact car I wanted and give the best experience available, and at a far lower price than their competitors were offering. I definitely recommend this dealership over any other dealership.
Mike G
Jul 25, 2022
5
Brian L walked us through the whole process of ordering our MINI Cooper and updated us weekly with the status as we waited for it to be built and delivered. When it arrived, he helped us stage it in the showroom as a surprise for our daughter, and even had a big bow on the hood. He?s checked on us after the sale to see if we had any questions or concerns. We?re happy to be part of the MINI of the Woodlands family!
Sonia Lingsweiler
Jul 24, 2022
5
From the time a drove up to the service center Paloma was waiting for me with a big smile and lots of energy ready to help with all my service needs. She went above and beyond to make sure me and my Mini were taken care of. Thanks Paloma
Abigail Rivera
Jul 23, 2022
5
***Chase did a great job in all aspects, I’m very satisfied with her support and service*** The acquisition manager never approached to me to negotiate or to say thanks for the business, as a matter of fact this is the second transaction in less than one month - He should get of of his desk at least to say thank you or to ask if is there anything else to address to close the business.
Franco Fasolini
Jul 20, 2022
4
I was miscommunicated the cost of a part plus installation price…. bought the part somewhere else and had Mini of the Woodlands install it for (I found out after the fact) the same price that I would have paid if I had purchased the item from them buuut they would have given me a “Lifetime “ warranty…. Wish I had been told that when I was misquoted originally!!!
Terri Lachney
Jul 19, 2022
5
We were purchasing a vehicle for my daughter to go to college. This was the 3rd dealership I had been to. The others wanted to tack up to $2k in fees onto a used car. We were blessed to be able to work with Jose'. He kept us informed through out the entire process. He also took the time to get to know us and her. He was very patient through the process of teaching her about vehicle purchases. Love the Auto Nation No Haggle Price. 5 stars for both Jose' and the dealership!
Cristina Wall Designs
Jul 19, 2022
5
Great fast service! Thanks Paloma for coordinating.
Douglas Roberts
Jul 18, 2022
5
Very attentive and listen to you
Alanna Terpening
Jul 17, 2022
4
Service manager took care of me because service reps were not yet at work. She was very efficient and courteous.
Brett
Jul 17, 2022
5
Very professional and attentive to what we were looking for
Jesly Lopez
Jul 14, 2022
5
Excellent Service!!!! The technician and service advisor were very helpful!!!
Jennifer Lattimore
Jul 14, 2022
5
Best Salesman and Dealership I have ever worked with.
Carlos Diaz
Jul 14, 2022
5
Very nice and very friendly , service was very quick and well informed
Fred Sutch
Jul 14, 2022
4
Always deliver good service when I went for car service
Devi Barber
Jul 13, 2022
5
Professional and quick service enjoyed the loaner and will be back
Corey Lancaster
Jul 12, 2022
5
Mini of The Woodlands repaired my Mini in a timely manner and even threw in an extra service for free! They were very organized and accommodating.
Stacey Bourgeois
Jul 11, 2022
5
Great experience; efficient and very customer oriented.
Jeff Dunbar
Jul 11, 2022
5
Great experience at Mini Of The Woodlands in Conroe Texas! Paloma was super friendly and very helpful. Staff kept in touch throughout the service and repairs process. Would definitely recommend this location to everyone!
Sergio D.
Jul 11, 2022
1
No cars
It wont be Like that
Jul 9, 2022
3
The sales person was very friendly, as were all the personnel. The reason for my low rating was that I didn't receive a copy of the vehicle inspection report and CARFAX before purchasing the vehicle. I didn't even know I was supposed to receive them. We brought the car back today for a few fixes that appeared to be related to a possible front end accident. I then requested both the inspection report and the CARFAX report. And lo and behold, there was a minor front end accident with damage on the report ... as suspected. We also found out that this was a rental vehicle that came from Florida. Didn't know that either. Would definitely have factored into buying this vehicle for my son. We also had to replace the wipers, the cabin air filter and the air filter. The windshield washer reservoir was almost empty and took a gallon of fluid to top off. The radiator overfill tank was an inch below the low limit and the brake fluid was at the low limit. We topped all these off. All these items SAID they had been done on the inspection report but that is absolutely not true. We spent $125 in parts and fluids for this vehicle that should have been done by the dealer. All that being said, I am very underwhelmed with the experience I have had to date regarding this vehicle purchase.
Phil Sheppard
Jul 7, 2022
5
Can't recommend Brian Lowden enough. Friendliest car sales experience and best Mini experience in Houston for sure. Worth a trip to the Woodlands!
Tommy Leo
Jul 6, 2022
5
Very communicative and friendly. Highly recommend Brian Lowden specifically; I plan to go straight back to him for the next Mini. Best Mini experience in Houston, hands down.
Thomas Leo
Jul 4, 2022
5
Chase was very easy to work with. The whole process was pretty easy, though I feel the time was a little excessive. But I work at a car dealership in Service so I do understand not everything happens in a snap.
JR Gray
Jul 4, 2022
5
Chase was very friendly and easy to work with. they were buying my car and gave me the whole amount they offered over the phone. pretty streamline and painless process. I'll probably use them if I ever need to get rid of a car again.
JR Gray
Jul 4, 2022
4
The car salesman we worked with was very professional and the buying process was very quick. I wish we could have gotten a little more for my trade but it is auto nation and they don’t have as much lead way as bigger dealerships. I love my new RDX.
Mariah Turrigiano
Jun 30, 2022
5
Dealing with Mini of the Woodlands was a great experience! I never felt any pressured to buy, open honest communication and pricing that you didn’t have to haggle over. Brian, my salesman was amazing to deal with and even now a week after my sale, he and Mini are reaching out to see how it is going and if I have any questions or concerns! Danny in financing was very helpful with shopping my deal and getting me the lowest interest rate possible, also with explaining warranty options. Great car buying experience!
Mitzie Bush Dugan
Jun 30, 2022
1
Took 3 and a half weeks to payoff my trade. Only gave me 1 key I had to locate the other key on my own from a transfer dealership. The vehicle I purchased was moved from Houston to the woodlands and took 6 hours. I had to wait 3 hours after the sale was done to get the vehicle and it was only at a dealership a hour away. Won’t return calls after the sale to help locate the other key or find out when the trade would be paid off. Very unprofessional dealership
Eric Marcantel
Jun 26, 2022
5
Paloma was super nice and helpful. Service was fast and the communication was outstanding!!! Highly recommend buying a vehicle here!!!
Lake Livingston Irrigation LLC
Jun 23, 2022
5
Great service and hospitality.
Ava
Jun 21, 2022
5
Very pleased with the service quick and easy no run around.
Daena Monsivaiz
Jun 19, 2022
5
So easy and so fast! Paloma at Mini of the Woodlands was great to work with and super friendly! From booking an appointment online to dropping the car off and getting it back - it was a breeze. I'll definitely be bringing my car here again in the future!
Jennifer Hunt
Jun 16, 2022
5
MINI of the Woodlands provided exceptional customer service for resolving issues with my Cooper. Responsive, quick repair turnaround, and helpful in finding the right mix of service options. Car was provided on time, cleaned, and repairs completed as promised. Refreshing service excellence I don't get at all dealerships I've used.
Dave Stump
Jun 16, 2022
5
MINI of The Woodlands provides an excellent customer service experience. From the moment you enter in their facility, a representative immediately greets you and makes sure you’re taken care of. Their facility is nice and clean, and the atmosphere is very welcoming to anyone who is looking to purchase a vehicle. Brian & Aaron were by far the most helpful dealers in getting the right MINI for our family. They made us feel comfortable and safe while looking around and gave us the freedom to test drive several vehicles and the opportunity to ask as many questions we might have in regards to our first purchase of a Mini Cooper. Overall, they were very respectful and accommodating of our time and listened to all our concerns and needs (even our daughter’s). In a scale of 1-10, MINI of The Woodlands gets 10 for customer satisfaction! We are now proud owners of a Mini Cooper!
David Tan
Jun 15, 2022
1
Not to happy kinda feel like I bought a lemon. First week driver side seat cover on back fell off have yet been able to get it to stay back on. Then 2 months later a/c doesn’t work and I have only had the truck now for maybe 4 months … oh and found out after a week of having the truck why I have to keep putting air in one of the tires they sold it to me with a plug in it……. Ok I reached out to you as you noted in your reply to my review. First time I was passed around till I got answering machine… no call back … 2nd time I called back the following week the lady told me she could help me well as she said they new about plug in tire then when I mentioned the other two issues she put me on hold came back and said she would call me right back.. that was 2 weeks ago!!!wth?? I guess you did no about the other problems …..,
Doreen Espinoza
Jun 14, 2022
5
I brought my new (to me) Mini in for service. Every representative I spoke to in the service department was friendly. They happily arranged for me to have a loaner car and kept me apprised of the status of the repair.
Jennifer Turner
Jun 13, 2022
5
Absolutely amazing! Chance Hartley (not sure about surname though) did what the other manager told me impossible possibly for me! I got robbed last week, and the thief broke my door window. However on Wednesday, I need to travel to Austin that will make me very uncomfortable to driving without a window. Chance ordered a new glass for me and found a service spot the way I will have my car ready for travel by Wednesday, and he did it all in 15 minutes. Incredible, right?! Thank you MINI and thank you Chance! Last but not least, their estimate was twice cheaper than the cheapest I’ve got from another repair providers.
Annie Strever
Jun 13, 2022
5
I brought my new (to me) Mini in for service last week. Every representative I spoke to in the service department was friendly. They happily arranged for me to have a loaner car and kept me apprised of the status of the repair.
Jennifer Turner
Jun 13, 2022
5
No surprise. Quality service as promised
CherylA
Jun 13, 2022
4
To All, Sorry for the late submission, I have been out of town. I wanted to finish my exit with AutoNation, Mini of the Woodlands. On my 2015 Ford F250, that had the Diesel Particulate Filtration system out in it, I had contacted the Service Manager, Kara Morich, on Saturday, May 23, 2022, regarding the part needed for my truck. It was supposed to arrive on the 23rd.On 26 May, it still had not shown up and Mrs. Morich stated the part had not been released. At that point, I requested that AutoNation buy the truck back from me, plus all the repairs I had done to the truck. She informed me that she would let the General Manager, Kevin Marino, know my wishes. I needed a truck to drive. On the 27th of May, the part still had not arrived, so Mr. Marino reached out to the Customer Care Director to see about the buyback process. During this time, I tallied up all the money spent on this truck, plus my trade-ins and money given back from AutoNation, and came up with a price I thought was fair. I didn’t want any more or less from the buyback ,just what I had in it. On the 28th, they received approval for the buyback. On Tuesday, 31 May, 2022, I gave one last chance for the part to come in. And it hadn’t. I sent Mr. Marino an email with the figures I had come up with. He advised that they seemed feasible and he can make that happen. On June 1, 2022, I received a check for the remaining amount, and a few days later, the loan through my credit union was paid off. I wanted to give credit where credit is due. Kevin Marino and Kara Morich are people of their word. They WILL stand by you and ensure you are taking care of. I had some doubts in the beginning, but actions speak louder than words. We might not have gotten off to a great start, but finished on a sweet note. These two individuals maintained their professionalism, their conduct and showed me integrity, all the while I was being a little difficult. Two of the best in the business. They kept me informed, they were fair, they helped when I had a family emergency, going out of their way. In the end, I have no ill feelings for AutoNation and I certainly have respect for Kevin Marino and Kara Morich. Thank you both for making the end of my experience a pleasant one. When I am looking for a Mini Cooper, they will definitely be my choice. Thank you for everything that you did and the outstanding service you provided. I will not forget that. Respectfully, John P. Zappa
John
Jun 11, 2022
5
Great service. The service associate was very friendly and helpful.
Ricardo Del Manzano
Jun 10, 2022
5
My service advisor, Paloma, did an excellent job being transparent with me on the diagnosis of my MINI Cooper S. I appreciated the videos sent to me that showed the issues that need to be resolved on my vehicle. Would like to thank Kara, whom I assume is the Service Manager, for checking my vehicle in while Paloma was with another customer. This exemplified the Mini of The Woodlands' Service Department in being efficient and meeting the customer's needs. I can confidently look forward to having the extensive services done on my vehicle on my next visit.
Josh Sacro
Jun 10, 2022
5
We had a wonderful experience. Brian communicated the timeline for our new car purchase very clearly and kept us updated regularly. Thank you!
Christina York
Jun 10, 2022
5
I recently took my Mini Countryman to get service at Mini of The Woodlands. Their customer service is excellent with a quick turn around and they provide very good details on the items requiring attention. I also got new tires put on my Mini not too long ago and the service rep told me that if I could find tires at a cheaper price than what they were offering, they would match the price. Well I did my research and found tires about $150 cheaper and she kept her word. I saved overall about $400 on my new tires.
Lizeth Moreno-Cortez
Jun 9, 2022
5
GREAT service
Stephanie Sitton
Jun 7, 2022
5
I had a great experience while purchasing me new mini. Brian was very sweet and patient with me while I decided how customize my new car. He was always checking and updating were the car was. I bit of a wait for the financing part, overall great experience.
Ana Piedrahita
Jun 7, 2022
4
Chance was super! He took the time to clearly go over the details of my service and the findings and recommendations for service on my “new” used mini I recently purchased from an individual. Since I drive for a living making sure my car is safe and road ready is extremely important to me.
SueEllen Rangel
Jun 6, 2022
5
I had an intermittent noise and performance issues that no other mechanic could find. Mini of The Woodlands found the problem and fixed my car! Now it runs smoothly.
Angeline W
Jun 6, 2022
5
An unexpected stopover… My wife and I were heading to Louisiana from our home in New Mexico to pick up our new micro teacup poodle Andy. The check engine light on our MINI came on indicating something was amiss. I did a few checks and couldn’t determine the cause of the light so I decided to call the nearest dealership and have it checked out. MINI of the Woodlands was somewhat out of our way, but closer than other options and I wanted to know what the problem was rather than worry about it as we don’t have a dealership closer than an hours drive from our home… I called MoW and was told that it would be the following day before they could look at our vehicle. Not a huge problem as we were tired and needed a break from driving. Early the following morning I ventured over to MoW so as to be first in line for service. After an hour I was informed that a fuel venting device was the cause of the check engine light. The part was in stock and could be installed in an hour or so. Plus I was supplied a few suggestions on other work not necessary but recommend. I elected to have one other item repaired leaving two more for a future date… The requested work was completed on time, our vehicle was washed, a welcome treat as we’d collected a lot of summertime bugs… Overall I’m very happy with the service provided and will add MoW to my list of known service providers.
Hugh Wolfe
Jun 5, 2022
5
The staff is always knowledgeable and nice. The last time I was there, there was a few hours worth of work that my MINI needed. I took advantage of a couple of complimentary cups of coffee and the open spaces and sitting areas to get some work done on my laptop. Thanks again everyone!
Monica Varela
Jun 4, 2022
5
I always have excellent customer service at this location. Any concerns are addressed immediately. The manager Kara in the service department is amazing!
Katy Moomaw
Jun 3, 2022
5
Buying any car in 2022 has been a challenge, never mind wanting something specific like a manual transmission. Add to that further with trying to start the deal from overseas, and then have it arrive in time for visiting Texas (what with logistics and shipping delays), and you have serious complexity! But James Fife worked with me every step, emailed and called regularly with status updates, and managed to even time delivery on a holiday Monday. The rest of the team at MINI of The Woodlands was also great, financing was smooth and simple, there was no pressure on up-selling, and I really had the sense they are all genuinely happy to help their customers. And of course, my new BrickLane edition 2022 Cooper S manual is awesome! Highly recommended dealership and sales person, I’d definitely buy from them again.
Ursula Edwards
Jun 2, 2022
1
Ya thanks for never getting right back to me after I called and told you my issues I was told it would cost me to have it checked out which if I have to pay I will be taking it else where and I like how you new you guys did put a plug in tire instead of replacing it and selling it that way makes me think you guys new about the front seat and the air conditioning as you did not return my first call and had to leave message so I called back a week later and spoke to some woman that didn’t want to transfer me to GM and said she could help me which she didn’t even told me I had no extra coverage which I informed her I paid $2000 for some kinda coverage which she couldn’t find and never got right back to me and that was another week ago I guys your all talk and don’t care to make things right since the sale was already made good business is that you call it……
Doreen Espinoza
Jun 2, 2022
5
It was QUICK! Oil change, 12 point system check, tire rotation and a car wash. All done before I finished lunch!
Janice Motley
May 29, 2022
3
My salesman was great and so was the finance guy, so five stars to them. Three stars for this most recent visit. I went back so my son could receive the same service I receive and was given to someone totally different since my salesman was on an errand. I advised this guy my son requested the salesman who helped in the purchase of my car. He totally ignored the request and continued with trying to sell my son on the vehicle. So, in exchange for bringing in a new customer I got nothing but poor customer service, no reward, nothing; all he could repeat is what he could not do. One of the wheels were damage and now we are driving back to the dealership.
Necole Gibbs
May 27, 2022
5
I had a great experience working with Olman and the best of it all is that he made sure to find the best fit for me and my budget. I couldn’t thank him enough for all of his help I am very pleased and also going in and signing papers to drive off was also quick and easy I loved it. Thanks Olman!
Marilyn Tenorio
May 27, 2022
5
I recently took our Mini Countryman to get service at Mini of The Woodlands. Their customer service is excellent with a quick turn around and they provide very good details on the items requiring attention. We have been a 7 year+ customer and have always had a great experience.
Eddie Shafer
May 27, 2022
5
Great customer service
Cody McClain
May 23, 2022
5
Absolutely love the great customer service that I continually receive from each employee I’ve encountered. I’m definitely a life long client.
Blossoming Locs India
May 23, 2022
5
Kind attention by Miss Paloma... good service and fast.
Ramon Marquez Orozco
May 19, 2022
5
Nathan was outstanding in helping with my purchase. I would highly recommend this dealership to anyone looking to purchase a car. You need a car they will find the right one for you! Thank you again Nathan for all your help!
Ernie
May 18, 2022
4
Very much to their word and quite fair.
Michael John
May 12, 2022
5
Chance was really nice and professional. I really liked my experience buying my Mini at this location and when I took it in for my first service, i was pleasantly surprised by the warm reception and how courteous Chance was. I would recommend taking your vehicle to this location for service.
Yvonne Sewell
May 10, 2022
5
Positive Experience having my Countryman serviced. The text with the video showing a video of what additional needed to be done was nice.
Bruce A Jones
May 10, 2022
5
I?ve been taking my car here for service for the last two years. Not only is the quality of service good but they go the extra mile. Last year I was in Dallas and had a car issue. I called this dealership to get a copy of previous service record so I could get a repair covered under warranty. Not only did they send to me with in 10 minutes, they also called me to ensure I had received and also called the dealership in Dallas. It?s the reason I keep coming back. Truly exceptional!
Suzanne Garner
May 7, 2022
5
The Sales staff go above and beyond. The Service Center is top notch.
Wayne Baxter
May 6, 2022
4
Friendly and professional service..never had an issue.
Patricia Delgado
May 5, 2022
5
I found Mini Cooper online at this dealer and set up an appointment to see it. My salesman was very pleasant and knowledgeable about the Mini Coopers. After a test drive, I decided to make the purchase.
Bertha Corley
May 4, 2022
5
Great experience. Staff was very personable and professional. No hassles, no worries. Best experience I've ever had buying a car.
Brandon Finn
May 1, 2022
5
Todo el servicio durante nuestra compra fue el mejor. El personal tiene alto conocimiento en el tema de autos, en el proceso de compra y en la atencion al cliente.
Lucia Moncaleano
Apr 30, 2022
4
Good Service as usual!. And order new Vehicle at Mini The Woodlands dealer.
Benjarat Kelly
Apr 30, 2022
5
From the first time I inquired about the car online to the closing meeting this was the smoothest car buying experience I have ever encountered. Thank you!
Happy SLK 300 Sportster Driver
Apr 28, 2022
1
Buyers beware!!!! They sold me a vehicle that was knowingly broken, and still owe me $7800, which they claimed they have yet to cash the check I gave them. So, now they won't call me back, won't give me my money and waiting on parts to fix my truck. I have filed a complaint with the BBB, their Corporate HQ, and left reviews everywhere. NO ONE CARES!!!!! Shady organization, no integrity, nor honor. I served over 34 years in the military, two combat tours, and was treated better in combat than these people at this organization. Stay away.
John P. Zappa
Apr 25, 2022
5
I always have a great experience at Mini of the Woodlands. Their service department is the best. Chance was able to set my mind at ease and they went right to work. Thanks Chance!
Sharla Thomas-Walker
Apr 20, 2022
5
I had the best sales person Tanner! He listened to what I was looking for and had two perfect cars for me when I arrived! I test drove and fell in love! I am great fil for the entire team helping me through the no hassle process. Trading in my car was quick and simple. Will absolutely be buying all my cars from there! Mini of the Woodlands does not disappoint!
Michele Heginbotham
Apr 19, 2022
5
I had the best sales person Tanner! He listened to what I was looking for and had two perfect cars for me when I arrived! I test drove and fell in love! I am great fil for the entire team helping me through the no hassle process. Trading in my car was quick and simple. Will absolutely be buying all my cars from there! Mini of the Woodlands does not disappoint!
Michele Kennedy Heginbotham
Apr 17, 2022
5
Very nice and attentive They listened to what i wanted
Betty Gonzalez
Apr 17, 2022
5
Brian Lowden responded to my email fast & followed up with me. Brian is very knowledgeable & personable! I appreciate the fact that he took the time to listen to my needs! And, that he didn’t try to pressure me or up sale me, as I was only interested in a particular pre-owned vehicle that was at MINI of The Woodlands. Brian is honest & trustworthy & I enjoyed buying my vehicle from him! Daniel Gamez helped me with financing. Daniel is very friendly & knowledgable! He listened to my needs & recommended a warranty that was a great fit for me! I would highly recommend Brian Lowden & Daniel Gamez at MINI of The Woodlands!
Toni in TX
Apr 10, 2022
5
Very courteous and got the maintenance completed expediently. Very friendly and I would recommend to anyone.
Christina Brown
Apr 9, 2022
5
These guys here are the real deal I was cotact from Aaron Brunson as soon as I log in to there site he then had his sales manager contact me even though the car I look at got sold with out his knowledge he came through for me today then he went to work fought me something great then sent me through his team and got me back on the road these guys are awesome they ARE THE BEST go by ask for Aaron he will get it done he is the real deal
Albert Henderson
Apr 8, 2022
5
The service department at the Mini of the Woodlands, are always professional and thorough. They always get my care service completed in a timely fashion and get me back on the road. Thanks Mini
Wesley Aaron Sparks
Apr 8, 2022
4
Bought a Mercedes with one key fob asked about 2nd key fob and was told we would get it and mail it out, now salesperson and sales Manger won't return call. Original key fob that came with car has stopped functioning and new fob is $700 each.
James Bruce
Apr 5, 2022
2
BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Called the next afternoon, 031622, and he informed me that the dealership at Gulf Freeway, was still “reconditioning” the truck and it was not ready. I asked a couple questions of what does that mean, how long will it take and so on. I waited all day. On Thursday, 031722, late in the afternoon, I received a call from him regarding the truck. He stated it was now at their dealership and I could come and finalize the deal. After waiting two days for it, I was not prepared to go to the dealership at 6 in the evening. So I informed him I would be there in the morning. On Friday, 031822, I arrived at my scheduled appointment at 9:15, or a little after. I finally saw the truck in person and was pleased by the appearance. I drove it and found it to be to my liking. I wanted to proceed. However, the TPMS has a light on the dash, and I noticed other things that needed attention, which I informed the salesman I also had my truck that I was trading in, appraised. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. I was then told by the salesman, because I wanted the truck detailed, that I could get a 1 hour detail or a 3 hour DETAIL, detail. Of course, I requested the 3 hour detail which he stated he would fill up the tank prior to my departure. This was at 12:30, because I had him look at his watch. I informed him I would be back at 3:30 to take possession of the truck. Arrived back at 3:30 and to my surprise, the truck was not ready. I signed all the paperwork necessary and received my copies. I begin to get more upset because of the waiting and lies being told to me. I started to walk the lot, and I spoke with the salesman on a number of subjects, still waiting on my truck. Finally, a little after 5, it was ready. I wanted to see what a 3 hour detail was like. Piss poor work from a so called professional organization. It seems that all they did was run it through a car wash and throw some Armor All everywhere, and not in a good way. If whomever this was, did this type of 3 hour job, for my organizations, he/she would have been fired instantly. I was severely disappointed. By this time, I just wanted to leave. So Jose placed my temp tag on and off I went. Glad this experience is over!!! NOT SO FAST!!!!! On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. It is now 10:00 on Tuesday, 032322, and I have yet to hear from AutoNation. So the best thing I can do is write this and post it anywhere I can post a review. Be very careful, even if it’s in writing, the will ignore you. I am not wasting my time with this organization and I hope all who reads this will not either. I spent 34 years in the military, two combat tours, and retired in 2020. I served with dignity and respect. This organization has neither of those. Be careful!!!!! THEY HAVE LAZY, UNORGANIZAED, POOR TIME MANGEMENT PEOPLE WORKING FOR THEM. THEIR MAINTENANCE SHOP IS NOT PROFESSIONAL AND THEIR DETAIL SHOP IS HORRIBLE, (as you can read in previous reviews). I hope you will find a better dealership to work with you instead of dodging you. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And have yet to hear from my salesman!!!!!
John Zappa
Apr 3, 2022
2
BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And I am still waiting to hear from my salesman!!!
John Zappa
Apr 3, 2022
5
Great customer service and will recommend a friend
April Fulghum
Mar 19, 2022
5
Great service with Brian Lowden. Special ordered car long distance and he helped me through it.Suggestions were made about details and colors and fun things to add.
Ann Savoy
Mar 18, 2022
5
Fantastic overall. This is my third MINI. This has been the best service overall for start to finish! Brian and Daniel are awesome!
Kelly Mcinally
Mar 9, 2022
5
Fast service and the staff was very polite. Service appn't time was quick and all services taken care of.
Herbert Hall
Mar 8, 2022
5
Fast service, salesman Brian Lowden was very helpful and always available. My custom car was ordered and I got it within 2 months
Ann Savoy
Mar 7, 2022
5
Probably the easiest purchase I have ever had with a vehicle
Darryll Holmes
Mar 6, 2022
5
My experience from finding the exact MINI I wanted to driving it home was perfect! I appreciated Brian’s excellent customer service through updates of my MINI, preparing necessary documentation, to finally meeting today to wrap things up and pick up my sweet new ride. Brian had the time and patience to go over all of the features of my new Countryman. This was so helpful especially since the last time I had a MINI was over 10 years ago. Working with Brian and Daniel for financing was absolutely hassle free. I would absolutely recommend them both to anyone seeking to purchase a car in the future. Oh and check out the sweet socks I got as well. 😎
Kelly Mcinally
Mar 3, 2022
5
My purchase of our first mini from the woodlands was great and they made it easy. Very professional and knowledgeable of the questions i asked. Service has always been top notch. Always well informed of the questions i ask. The service staff has always informed me of the charges and service that my mini needs. Thanks again. I have also got to experience the used car sales of the mini of the woodlands when we went shopping for our son. It was also great.
Ivan Resendez
Feb 25, 2022
4
Nice suv but 31 days after buying its in shop for a timing belt problem
Amanda Sylva
Feb 22, 2022
5
The staff is truly amazing there. They take the time to talk to customers about what they need and which options are best for them. I would go back to them in a heartbeat.
Madison England
Feb 21, 2022
5
I had to go in for a routine oil and filter maintenance. I found the staff to be friendly and the waiting area inviting and clean. My service was shorter than expected and my car was even washed! Great service. I highly recommend Mini of the Woodlands. Ask for Amanda. She will take good care of you!
Leslie Sandiland
Feb 17, 2022
5
Excellent customer service support. Ensured work was preformed timely and the car returned clean/washed
Richard Davis
Feb 16, 2022
5
Excellent experience! Service Dept was Great. I was treated very well and everyone was very nice and friendly.
Jim Geyser
Feb 16, 2022
5
Friendly staff that was helpful with my son buying first car. We didn’t feel pressured to buy this or that like most other dealerships.
Amy Elkins
Feb 15, 2022
5
Kara and Rafael were great
Jim Anderson
Feb 14, 2022
5
Engine light came on and Mini determine it was a vent in the gas tank. Item covered by insurance policy and repaired. Loaner car provided.
Chris Carrillo
Feb 10, 2022
5
Easy from start to finish. Brian kept in touch, kept me informed, and has had my best interest at heart.
Shannon LeBlanc
Feb 6, 2022
5
Vehicle taken to service area very quickly to be diagnosed. Price for repair given in timely manner.
James Mcdougald
Feb 6, 2022
5
Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that?used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.
Amy D.
Feb 5, 2022
5
Brian Lowden really knows how to take care of his return clients and thinks through all the options of buying and leasing and really helped make the best decision during a strange new and used car market.
Michael Reese
Feb 3, 2022
5
Tanner and Daniel were great! Made the process simple and easy.
Genevieve Lebel
Feb 3, 2022
5
Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that…used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.
Amy
Feb 3, 2022
1
They keep my car for a month each time I get my car serviced and my car still has the same problem . I had to pay out of pocket for them putting smudge all over my car then when I received my car back it still had smudge and was smoking and had an oil leak . Do not get ur car serviced hear they will disappoint and waste your money .
Tacara Rideaux
Jan 31, 2022
5
Dustin Anderson makes the car buying experience painless! I am on my fifth Mini Cooper with Mini of the Woodlands. From purchase to service, this dealership takes care of its Mini drivers. Thanks, Dustin!
Sheri McCaig
Jan 28, 2022
4
Overall simple and fast process. I would purchase another car again from them.
Jorge Montoya
Jan 26, 2022
5
The best dealership with awesome sales team. No hassle purchasing. The way they treated me made me a return customer. This is my third purchase here and I am very happy with it. The sales and management team are outstanding.
Nicholas Igbokwe
Jan 19, 2022
4
Good customer service , Ms. Amamda Huges is very friendly and helpful.
Kanya Chana In
Jan 19, 2022
1
I can?t even start to stress how horrific this experience has been. I purchase my truck 12/29/21 it wasn?t 12hours LITERALLY before it had issues, check engine lights and starting failures?..the dealership had the truck back by the 3rd day and took 10 days to get it back to me, and once I finally got it back after being lied too repeatedly with an hour here 20 min there for 10 days, and truck still had issues. My fuel pump failed, coolant sensor failed electronics are failing and there response is take it somewhere else. I haven?t even made first note on a $40k purchase and the truck is already a LEMON. It took me 14 days total to figure out this was a very unprofessional dealer that I WILL NEVER recommend to anyone.
Kristopher Rodriguez
Jan 14, 2022
5
Excelent service and attention . �reas of oportunity time elapsed in the procces
Jose Celorio Sanchez
Jan 13, 2022
5
The staff was amazing and if you are looking for a vehicle I 100% recommended this dealership.
Havana lee
Jan 11, 2022
5
Loved my experience with the Mini of the Woodlands. From the very beginning, Brian was easy to work with. No pressure, patient, kind, and fun, even as an out-of-state customer it was easy. The finance department was helpful and answered all questions. Looking forward to our continued relationship with a great company.
Shannon Cunningham
Jan 10, 2022
5
I had a great experience with mini of the woodlands, Mark was great, made me feel good about all the work they were doing on my car and when they couldn’t get the car finished while I was sitting in the very nice waiting area, he got me a loaner vehicle right away and he made sure he was communicating with me every thing that was going on. I will happily be going back to mini of the woodlands again
Katie Ann Fenstermacher
Jan 8, 2022
4
Took delivery of Mini in Conroe, TX—no dealerships in Louisiana. Initial communication & document gathering was seamless through email correspondence. Arrived in Conroe at 2pm for pickup, the processing of paperwork was so lengthy, returning the rental was stressful and almost a disaster because of traffic and timing. Perhaps out of state customers should have added assistance in the area of returning rentals.
Queen B2
Jan 7, 2022
5
Great place to buy a car. Brian was great to work with
Margaret Froess
Jan 4, 2022
5
Excellent services from Sales advisor and Finance department. All very accessible to answer any questions.
De La Cruz
Jan 3, 2022
5
Service appointment was professional, on-time, and completed within time-frame described. Always nice to get a quick wash and vacuum during the visit as well!
Wyatt P.
Dec 30, 2021
5
Excellent service as always. Been using this location for 4 or 5 years now
Felicia Buddington
Dec 30, 2021
5
Good service and information provided about keeping my Mini running far into the future.
Annabelle Carrillo
Dec 29, 2021
5
Aaron Brunson was the first sales person that- actually looked for the customer! I enjoyed working with him.
Fanny Farkel
Dec 23, 2021
5
The trade in process was VERY easy! Dustin communicated everything clearly and made it sure I had the best deal. And the customer service and satisfaction has continued weeks after, to ensure that everything is well with my new vehicle. I highly recommend MINI!
Halle Brooke Salmond
Dec 5, 2021
5
Brian helped us so much during our buying process. We are forever grateful. We have also had experience with the service department and they are wonderful as well! We will definitely consider Mini of the Woodlands for any future car purchases.
Aimee Archer McQuaid
Dec 5, 2021
5
Excellent attention to the customer, prompt and courteous service
Alvarez Raul
Nov 26, 2021
5
Nothing more you can ask for. The scheduled maintenance I needed was completed quickly, on my time and the staff was great!
Michael
Nov 23, 2021
5
I love going to MINI of the Woodlands because it is very easy to set up an appt. Every single time I've taken my 2018 Countryman, as soon as I pull up, I'm greeted right away and know/have my information. This last time I was there was because my MINI was giving me trouble with the battery. Ms. Frannie Lancaster checked me in and several times through the wait time, she came to us to give us updates according to the technician. The wait was a bit long, but the reason being on trying to charge up the battery which the wait time is understandable. I really appreciate the care given to my MINI and us. I really regret going to Momentum MINI once.
Cristina Provenzano
Nov 18, 2021
5
A good team to work with. Brian will take of you!
Dan Dennis
Nov 6, 2021
5
Brian Lowden did an excellent job throughout the entire process of ordering through delivery. Very pleased with the entire dealership experience.
Bill McNease
Oct 27, 2021
5
The service dept has always been GREAT….have not had the same experience with sales sadly!
Melanie Tait
Oct 23, 2021
5
Went in just to test drive a Mini Cooper Countryman..great experience didn’t think I was going to buy but couldn’t beat the deal!✅ #2020#friendlystaff#veryinfomative#veryprofessional#greatdeal#lovemyminicooper
Lucreshia Samples
Oct 6, 2021
5
Ask for Luv for an amazing buying experience. She made buying quick and painless. I was lucky to get her.
David Hobson
Sep 28, 2021
5
Staff was friendly and accommodating. Vehicle carfax was provided upon request. Deal was straight forward, quick, and standard (no curveballs). Building was clean and quiet which helped with the stress of car-buying. They'll even help you find Luv (who is a friendly sales rep)...
Christopher Lemane
Sep 22, 2021
1
Sold them a vehicle 31 days ago, they mailed the payoff to the wrong bank. They refuse to mail a new check to the correct bank until the funds are received back from the wrong bank. Suggesting to me that I should make another payment so it doesn’t hurt my credit. All of which is not my fault, yet they want me to jump through hoops because of their mistake.
mike t
Sep 17, 2021
5
I have been looking for the right car for me and found it at Mini of the Woodlands. When I stopped in to test drive it Brian was courteous and helpful. He helped me through the purchase process and made it quick and painless.
Lexusbuyer
Sep 14, 2021
5
what a wonderful dealership to purchase a vehicle from professionalism from the bottom to the top.
Polly Beatty Casey
Sep 1, 2021
5
Was a great experience. They was extremely helpful whit the visit…. The service team explain me every single step to follow in the process to service my mini. I will continue visiting the mini in woodlands!! 🤠
Pedro Matos
Aug 27, 2021
5
Made appointment for my 2013 Mini (78000 miles) to have original coolant flushed, throttle body cleaned, and original accessory belt changed. In by 9:00, finished by lunch. Gave a new Mini 4 door HT ( great ride) to drive. Great experience, cost came under original estimate, would give them a five out of five.
Bruce Fowler
Aug 20, 2021
1
Horrible service, purchased a vehicle in May, over 4 months later still haven’t received tags and when we call the sales lady has a very bad attitude towards us. Not only do we still not have our tags the vehicle 2020 model is JUNK, the sold a faulty vehicle that has LOTS of electrical issues. Very very displeased in this dealership.
Heather Bridges
Aug 19, 2021
5
I received an email to come have my 2015 Countryman appraised and consider selling it since there is a shortage on used cars . I went to the dealership not really knowing what to expect. While my vehicle was being appraised another customer was interested in buying it, and I fell in love with a 2022 Clubman! It was such a great experience, very transparent and no pressure whatsoever! Dustin took the time to help me set up my contacts in my new car, and walked me through all of the features I didn't have in my previous mini.
Maria Fox
Aug 10, 2021
5
Zeke in parts was very helpful. Very nice location with friendly staff. Will be back.
William C. Higgins
Aug 3, 2021
5
Tienen una excelente atención . Te ofrecen vehículos certificados y planifican la financiación de acuerdo a la capacidad de pago de la persona
Hebert Cucalòn
Jul 23, 2021
5
Love my Mini…dream car…dream experience. Luv was great and supportive. You rock!
Susan Massey Demshar
Jul 21, 2021
5
The company, not the sales person. The sales person does not listen and does not tell the truth. Customer does not come first. In simple terms, he is full of _ _ it.
Nigel Ishmael
Jul 15, 2021
5
James Fife and Danny are amazing. I got the car that I wanted and it's amazing. I never got the run around about financing options. They were great and made it easy!
Kaylee Holt
Jul 13, 2021
5
Our service was phenomenal! Frannie was the best!
Teke Peterson Nunez
Jul 12, 2021
5
Very pleased with the service I received recently. Got a great deal on new tires and my Countryman rides so much better now!
Linda Roeder Hoosier
Jul 7, 2021
3
Brought our daughters car in for a timing issue as per our mechanics recommendation. Was told the mechanics would like to correspond via text message as it was easier. Was contacted by associate Franni who stated they needed to fix two oil leaks for $1800 before they could asses the timing issue. I questioned this via the text asking for an assessment of the timing issue as that what the car was brought in for. Her response was illegible. I phoned and talked to Mark who discussed the issue with the mechanic. He phoned me back and stated it was a valvetronics motor which would need replacing. We agreed to that and repair of one of the oil leaks with a cost of over $2000.00. We discussed if there was any kind of discount available for veterans. He stated he could authorize a 10% discount which I was thankful for. When we picked up the car the discount had not been applied and when my wife questioned it Franni stated that that discount is coming out of her commission and if Mark keeps doing it I’m not going to get paid. I now understand why she wanted us to get the oil leaks fixed before they could diagnose the problem. I was pleased with Marks service
Toddintexas
Jul 1, 2021
5
They took care of Mother. She is as happy as a lark. As the old adage goes, if mother is OK we’re all OK.
Stephanie Norman
Jun 25, 2021
5
The purchase of our new second hand car was a very pleasant experience. I was impressed by the professionalism of the staff and by their efficiency. No one tried to sell us services, upgrades or cars different from the one we wanted and it took us quite some time to complete the purchase because of the mountain of paperwork one has to deal with buying a vehicle. The car was not ready when at the moment of the purchase as there was some work to be done, but the repairs were done in a timely fashion and Mr. Fife, the gentleman who took care of us,, went the extra mile to help us out delivering it to us.
Laura Marcantoni
Jun 25, 2021
4
Generally a good experience. I waited while the work was done. The job was completed ahead of estimated time and to my satisfaction.
BLR1234
Jun 23, 2021
1
Even though minor but yet extremely important to me. I didn’t appreciate being told that I would get a follow up call to discuss my concerns. It’s been 2 weeks now and I have yet to receive this call. I would not be back nor would I refer anyone to this dealer.
Zanny R Kendrick
Jun 22, 2021
4
You guys should have loaners for the customers when bringing their car in for service.
Lisa Bell
Jun 20, 2021
4
Nice Dealer
HectorG
Jun 16, 2021
5
The people at the dealership were very friendly and professional. Brian did a great job. He was easy to talk to, knowledgeable and not overbearing. The credit manager did a great job and made it very painless. Got more for my trade than i would have ever thought. You cant go wrong at MINI of The Woodlands.
Terence m Morgan
Jun 14, 2021
1
I hate this place. I bought my new Mini on 5/3/21 and have regretted buying it from them since then. It took them 30 days to pay off my trade-in, which intern resulted in me having to make a payment on that car or have a go against my credit. At the time of purchase, we requested the extended warranties to be taken off the paperwork and we were told by the finance manager that BMW would not allow him to take it off but not to worry that we could cancel it later and be reimbursed. And since that day I have been calling Mini of the Woodlands, AutoNation, Safeguard, and Mini finance to remove these warranties and have my account credited back almost $7000. I cannot get any help from anyone. Mini finance has stated they need to receive payment from the dealership. My car buying experience here sucks. The only good thing about this dealership is my salesperson Aaron. It’s a shame I hate my brand new 2022 Mini because of this headache/experience. Two other dealerships in Houston sell minis, I recommend you try those two first. Buyers beware!
VBlount
Jun 12, 2021
5
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. James was very thorough, knowledgeable and was able to find me a vehicle that exceeded my expectations
David Smith
Jun 11, 2021
3
Overall I would not buy here again. The car I got had been a loaner and even though I asked about smokers using the car the reply was no it was not. Yet a few days later once the fragrance wore off it smelled badly of smoke it took me a few treatments and day of open windows to improve it. It June 10th and waiting for my plates called yesterday and was told not available called today and was told they?ve had them since May 20 When I went to buy it they would not take my USAA loan without putting a hold on it so I Gad to apply with them for a loan if I wanted the car sooner. I have bought 5 cars with USAA loan and this Gad never happened
Gaddiel Rios
Jun 10, 2021
5
They found the perfect car for me. They were very helpful and considerate, as well as they found a great warranty for me as well
Lydia Rickett
Jun 8, 2021
5
So far I have not haven't had any bad experience here at mini cooper of the Woodlands from buying my very first mini cooper last year to having my very first service done on my mini cooper to the small tire issue and alignment that I had with all the potholes that we have in the Houston area with all the major rain storms we have had lately
Melissa Money
Jun 6, 2021
5
Dustin was great in helping me get the car that my dog Jaxx chose signed, sealed and delivered to San Francisco, far from its point of origin. He made the buying process easy and convenient. Consider this a testament to AutoNation's used car exchange program.
Doug
Jun 6, 2021
5
With the help of Aaron the sales men I had the best time there the transaction was really smith NICE 👍🏽
Garcia661
May 18, 2021
5
Aaron help us getting the car for my daughter, he made the transition smooth and funny . thank you Aaron for the great time we had there
Ruben Garcia
May 18, 2021
3
During this process, I was not updated one time by my service advisor. The repairs took over a week and a loner was not offered, instead I had to call and ask.
J Hymes
Apr 30, 2021
4
Prices are normal, the service was done properly. Usually they provide me a thorough diagnostic, but it as not done this time.
Sebastien Gnamian
Apr 24, 2021
5
I recently bought a car through Mini of The Woodlands. The process was seamless and I applaud Keith Sutch and his Team for making a normally arduous process much more pleasant. Thanks Guys! Love My Car!
Tina Thomas Ceppi
Apr 20, 2021
5
Great experience at Mini Cooper Woodlands everything about the purchase was easy
Garrie Landry
Apr 19, 2021
5
Had a wonderful experience at this dealership. Brian is a true gem and was very helpful. He made the entire purchase easy.
Garrie P. Landry
Apr 18, 2021
5
Excellent process! Drove 6 hours one way to buy my New Mini. Was able to buy Online and walk in and sign with ease! Highly recommend !!
livia1957
Apr 14, 2021
5
I brought my Mini in for a seatbelt problem and a problem with some of the lighting. The repairs were done right and were done quickly. Throughout the process, my service advisor, Francis, kept me informed and updated. Thanks to all, and especially Francis, for a job well done.
Larry Spitzer
Apr 13, 2021
5
The folks at MINI of The Woodlands are an amazing team. I never felt hurried or rushed. After my purchase, they’ve remained in touch and I look for to a long relationship, Dec 22, my MINI sent an alert to the Service Group that it was time for a service check. Not knowing it was a tattle tail. the previous week I had made an appointment for the same. They took his temp, opened his mouth, say ‘ah….’, take a deep breath. They also performed a service recall to reprogram the engine controller. These folks are the best, courteous, friendly, and my salesman Tanner Carothers always stops by to visit during my visit. When I get Little Blackie back, he’s clean as new ready to hit the road. Their coffee/hot chocolate is good too.
Bill Bores
Apr 6, 2021
5
This was a very relaxing visit. The Service department maintained a safe environment. Thanks, Mini!
Barbara Kistner
Apr 5, 2021
5
Recently turned my 2nd Mini Lease to a purchase. Brian was excellent and a pleasure to work with! Can say the same for Danny, the finance guy! Service has always been top notch, I highly recommend if your looking for a incredibly fast go cart !!! I love mine !
Lynne Perry Pfarr
Apr 3, 2021
5
My service advisor was awesome. She took time to answer my questions. She was great at communicating how the repairs were going.
Donna Corbello
Apr 1, 2021
5
Efficient service. Francis found a window for me to be seen without an appointment for a flat tire repair. I needed the car for next day
Tom Barlow
Mar 31, 2021
5
Good service at good price, handled quickly and friendly.
Timothy Clapp
Mar 27, 2021
3
Oil change and 15 point inspection of which tire pressure was one of the points. Got home and all 4 tires had less than 30 PSI and one was less than 20 PSI.
Gary Duke
Mar 19, 2021
5
Everyone was great! Very friendly and helpful! Even though I was there to buy a vehicle that was not a mini-Cooper, they were all nice and friendly!
Marlo
Mar 14, 2021
5
Their professionalism and ability to accurately diagnose the problem as well as repair it in a timely fashion will always win my business and loyalty. Mini of the Woodlands is my only Mini dealership (4 Mini's in and still Motoring"!!!!
John Pyles Sr
Mar 13, 2021
5
They treat every customer like royalty! This is my 2nd Mini from there and my 3rd total. I had my first serviced here too. when I bought it online, it was shipped to Dallas as there was no dealership here. Super friendly staff and efficient too! I would recommend Mini of the Woodlands 150%!!
Cyndi Gutgsell Husband
Mar 5, 2021
5
In and out efficiently with my car being serviced by professionals
Christopher Gann
Mar 4, 2021
5
Terrific service from Brian and Danny! Great communication, and we got everything set up before I drove down from Austin. I was out the dealership in less than 2 hours - by far the smoothest car purchase I’ve ever made.
Lesley Sherwood
Mar 2, 2021
5
Salesman Brian and finance Danny were excellent to work with!
Dennis Lewis
Mar 2, 2021
5
Well done Mini of The Woodlands team. You all made our Mini buying experience painless and enjoyable as it should be.
J Herrmann
Mar 2, 2021
5
Great service and friendly staff
Rosa Ruvalcaba
Mar 1, 2021
5
Excellent service by Keith and Luv. I came in for a CPO car but wasn't happy with the selection. Keith walked me thru leasing options very patiently and made sure I left happy with the car and the price I wanted.
Sai Sivani Bolla Pragada
Feb 11, 2021
3
OK. Repairs took 5 weeks. Lack of parts which indicates to me not a good repair shop.
Gary Duke
Feb 5, 2021
5
Everyone was very friendly and helpful before, during, and after taking my car in for oil service.
Ronald Woll
Jan 29, 2021
5
Great service at Mini of The Woodlands! Will is our service representative and he is incredible—extremely knowledgeable and thoughtful about what our Mini needs and when it needs it. At the same time, he does not oversell which is something I have experienced at other dealerships. Will is exceptional. Thank you, Mini!
Lois Trego
Jan 22, 2021
5
Second time buying a Mini from this location. The team is great and my sales associate Dustin was fantastic!!
Lorie Johnson
Jan 18, 2021
5
Mr. Will is a great staff, he did very good job , very attentive and good customer service.
Kanya Chana In
Jan 12, 2021
4
Tanner was excellent to work with. There were a few hiccups in getting vehicle ready for me to take home, but throughout the process they were responsive to all my requests and needs. Got a good vehicle and met some nice people in the process. Would definitely return.
Britt Allen
Jan 10, 2021
5
Very pleased with my experience at Mini of The Woodlands. Brian Lowden and Keith Sutch.
David Schafer
Jan 8, 2021
1
Absolutely terrible service from sales associate!
Erica Escochea
Jan 7, 2021
5
Brian the salesman was honset and straight forward and they do all that they can to make sure you leave happy
Lance Vardeman
Dec 13, 2020
5
It was a lovely experience, very quick and easy! The people we're very nice and helpful!
Lydia Rickett
Dec 8, 2020
1
Let me start off by saying A- This is only the second negative review I have ever left in my life and B- This is coming from someone who is in the service industry. I have worked in the service department for 7 different brands and currently I work for an independent shop. Typically, you want to make friends with all the local dealerships/ people in the industry rather than ruffle feathers. But in this case, a few feathers NEED to be ruffled. I purchased a 2018 mini cooper 2door hard top on October 14th, certified pre owned. For those that do not know, this means the vehicle is held to a higher standard and goes through a much more rigorous inspection that it must pass, vs the inspections and standards of a normal used vehicle. I test drove the vehicle with no issues, though it very clearly had been warmed up prior to me doing so, but again, certified pre owned, still under warranty, I wasn't too terribly worried about any issues with the vehicle. The very first time I drove the vehicle after bringing it home, I noticed a very noticeable shudder while the vehicle is in reverse on cold starts. Knowing I had an appointment already set up for tint the following week, I decided to mention it at said appointment. I was told there is a TSB out on this issue and that there was an update for this. This update was then scheduled for an other day. Shortly after dropping my car off for the update I was informed the updates were done and my vehicle was ready for pick up, when I asked what unit was updated and what the update solved, I was told all the units were updated as they were all out of date. This is incredibly uncommon, nor did it answer my question, but I figured I would get paperwork that would give me the answers I was seeking. However, I was told upon picking my vehicle up that my paperwork was not done and I would receive it via email. Fast forward to the following day, the shudder is still there. I set up another appointment to bring the vehicle in for a diagnostic. Upon dropping it off I made it very clear that there was a shudder in reverse that feels like broken motor mount. The following day, I am told that the cause was a broken ac clip. As I am aware a broken ac clip would make a rattling noise and not cause a full car shudder, I asked for clarification on the shudder in reverse being resolved by replacing this ac clip, I was assured it was. The following morning I picked the vehicle up and requested a test drive with the advisor. Upon reversing with the advisor in the vehicle with me, the shudder was still very much there. The advisor tried to explain it was likely my brakes, as it was the morning and they may be wet. I then hit the gas in reverse again, and showed I was not touching the brakes, and the car was still shuddering. The advisor then claimed that because the vehicle was pre owned, it was possible that the previous owner may have used regular grade gas vs premium and gave me 3 cans of BG 44k fuel system cleaner. For those at home, using regular grade gas vs premium WOULD cause a carbon build up over time, however, carbon build up would lead to a sluggish response time and eventually a rough idle.. NOT a full car shudder specifically in reverse. Fast forward to me making the best decision and bringing my vehicle to a different dealership, Momentum Mini in south Houston. It was indeed a broken motor mount AND stabilizer link. Worth mentioning, Momentum Mini also found the windshield washing pump was leaking. All of this, under warranty. It is absolutely ASTOUNDING that none of this was found simply on a multipoint inspection which SHOULD be done on each service visit, as standard in the industry. But even more astounding that Mini of The Woodlands is either so lazy or incompetent that they couldn't find a broken motor mount, which would be the FIRST suspect in a situation where a car has an extreme shudder when in a specific gear. Let’s also add insult to injury with the fact that I have asked multiple times for paperwork on what was “found” and “done” to my car while in their service department, weeks later I still have yet to receive it.. I can not state ENOUGH how much you should absolutely avoid this place for service at all costs.
Linakay Lindsey
Dec 2, 2020
5
By far the best process and super convenient. I test drove a car and had mine appraised and sold my car to you all without even buying a car Yet. It was great
Chandra Lynn Minick
Nov 30, 2020
5
I went to the showroom with no conceivable expectation of leaving with a vehicle but Brian Lowden made my buying experience there pleasant and I believe I made a new friend as well!! By all means, if you are looking for a new or used vehicle, MINI of The Woodlands is the only place to be!!
Steel Wil
Nov 21, 2020
5
Excellent service and I was super greatful of what they were able to do for me. Vanessa and Khalid as well as the finance and sales team are wonderful and did such a great joh
Zachary Guillory
Nov 3, 2020
5
It was an easy experience. I told them what I wanted. They found it and brought the car to the dealership. I drive down and took a test drive and rode out with a new car. Dustin was great to work with. The fella that did our financing was funny and made the experience smooth. I wish I remember his name.
Lisa Wells
Oct 28, 2020
5
A pleasant, pretty relaxing, service experience. Good facilities, friendly team.
Paul Vanderwal
Oct 24, 2020
1
This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.
Hugo Ibarra
Oct 22, 2020
4
I had a good experience except for the loaner car that I received had no gas in it?and when I picked up my vehicle it was not washed like I was told.?
Lucretia Cooper
Oct 12, 2020
4
It was great. The team at MINI of the Woodlands was very patient with us. We were unpredictable clients to work with.
Breanna Jackson
Oct 12, 2020
1
The service department is made up of crooks and liars. After a bad experience where they had my minor daughter sign a service repair agreement trying to charge us over $700 for work that we did not give permission to do Chris Jones worked out a deal with us in order to keep the reputation of his service department. We agreed. A few weeks later we brought the vehicle back (we have a prepaid service plan) and asked them to look at what we thought was an oil leak. Trust me I did not want to take it there. I even took it to the BMW dealership first but they could not look at the car for repairs. We were told the front seal needed to be replaced and the pump pulley was showing wear and would need to be replaced soon. The estimated cost to repair was over $1100 We declined and took the car elsewhere for a second opinion. The second repair company found absolutely NOTHING wrong with the vehicle!!!! Nolan knew who we were and was trying to recoup the money they lost out on from our previous issue by fraudulently trying to charge us for unneeded repairs! Shame on you and your company! If you want to keep the reputation of your company you will rectify this situation before we take further actions.
Kristy Brown Dupuy
Sep 22, 2020
1
Here is the latest... (see response below) they took is SOOO seriously and didn't offer to correct the the problem. See a pattern here? Auto Nation and MINI of The Woodlands are just posers and reinforcing the stereotype of cars salesman. Dishonest and not to be trusted. Dealer Response Hi Daniel, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Daniel C Hatfield
Sep 8, 2020
1
Posted complaint and received a reply with a call back phone number that no-one answers. Completely lame operation. Don't deal with Mini of the Woodlands if you want professional service and honest treatment.
Daniel C Hatfield
Sep 5, 2020
5
I absolutely loved my experience at the Woodlands MINI dealership! During these pandemic times, I wasn?t sure how it would be purchasing a vehicle sight unseen, but the vehicle associate that I worked with was very timely with his communication and provided lots of feedback and clarity on the questions I had. It was also nice that I was able to get the dealership to make a few enhancements to my car (tinted windows and painted wheels) and that process was very smooth. Also, on the day of purchasing my car, I was able to take pics with a bow and a large picture frame surrounding my car. It really made the new car purchase special and essentially ?tied a bow on it? hahaha. I would highly recommend this dealership!
Brittany Washington
Aug 26, 2020
1
Honor sales agreement. Respond to phone calls
Daniel Hatfield
Aug 14, 2020
1
Purchased 2016 HT S September 2017. Told full service agreement would be honored. Requested service was denied. Deceitful and dishonest dealership. Not to be trusted.
Daniel C Hatfield
Aug 14, 2020
5
UPDATE - since our Purchase Brian Lowden has continued to provide stellar service - HE always replies to our emails and even contacted us when our Plates were ready to collect - which was 3 weeks later and not 3 months later ! HE has continued to astonish us with his impeccable service HE has provided After Sale .. Keep up the Great Job Brian ! From Mark :) - our Experience ... Drove by to look at the Volvo and met with Brian L. After Test Driving it, I was just blown away, it moved like the wind, but thought since the car will be for my Son and I, maybe it will be too much for him! Honestly, the Mini Sport 2 Door was really my first option :) and decide to take my Better Half to see and decide ! After viewing another Dealership etc, I returned two days later with the Boss (she will make the final decision) and got shot down on the Volvo one time. So after many many nights before looking at the Mini’s, we liked the selection offered by Mini of Woodlands and had a look at 3 of them - Pre-Owned ! We looked at the prices (huge must), mileages, ages, features and more and decided on one fo them :) which we Test Drove !! The Service Provided by Brian L and Jorge and another Sales Assoc. from the time we got there to the time we left - I really can’t fault it or even complain, but would like to add, it WAS exceptional, because they didn’t overwhelm you as you entered or confuse you one bit, they were calm individuals, informed us of everything in detail, even gave us many many options, like extended warranty and more ! So, I would like to THANK All who played a part in our NEW, Pre-Owned Purchase for being a part of this Special Moment and Keep up the Great Job .. see you all back to fix the dent and get our Plates !! Now what should we NAME it :)
Myra M
Aug 7, 2020
5
I recently purchased a Mini Cooper Hardtop from Mini of the Woodlands and was extremely happy with the customer service that I received. I initially viewed the vehicle on their website and then set up an appointment with Mr Brian Lowden and went down to Houston to view the vehicle and take it for a test drive. From my initial email contact to me signing the purchase agreement and handing over a cheque I received nothing but excellent service. Mr Lowden was extremely informative and knowledgeable about the vehicle as well as the whole purchasing process. The whole experience was handling very professionally and all our queries and questions were answered on the day of the sale.
Erika Wiley
Jul 22, 2020
5
I went around to several dealers to sell my car. Most of them felt shady. On the contrary, Autonation was wonderful all the way through and gave the best price by a lot.
Michael
Jun 17, 2020
3
The service was good however I was very uncomfortable with the fact no employees in the facility were wearing masks. There were many signs about Covid 19 but only the customers were wearing masks and you couldn?t actually stand 6 feet apart from the CS rep. I was there 2 hours and made sure to sit far away from all. Their process for interacting with the employees is very concerning. I left hoping I didn?t get exposed to the virus. I protected your employees by wearing a mask but you did not provide me the same respect.
Sandra Nelson
Jun 8, 2020
3
I purchased oil services when I purchased my truck had an appointment for a week so they could acquire parts not in their inventory. It took them 2 1/2 hours to change the oil!!!!
William Norman
Jun 1, 2020
5
Wonderful experience . Very accommodating. Willing to go above and beyond.
Ronnie Flowers
May 15, 2020
1
Shady dealership. Had a "deal" to purchase a vehicle only to be told later in the buying process that another salesperson had "sold" the car. I live in Texas and if you can't trust somebody's word you won't last long in business.
Luis
May 9, 2020
5
Very good service .nice waiting room. Got in on the appointment time
Pete Daugherty
Apr 27, 2020
5
Excellent service - fast & efficient. Nolan was very helpful.
Fonda Lee
Apr 27, 2020
5
Everything was great the customer service was amazing!!! We had Keith he made my experience buying a car good. The place was also every clean.
Keith
Apr 26, 2020
5
5 stars! thank you for fixing my car , everything turned out great. keep up the good work!
Kaitlyn Lynn
Apr 24, 2020
4
I had already gotten a quote and worked out the trade-in and was paying cash and it still took 4 hours to complete the deal. It shouldn't have taken that long.
Sam Peck
Apr 21, 2020
5
Great customer service at Mini of the Woodlands. My salesman helped me figure out exactly what I wanted!
Delana
Apr 21, 2020
5
THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can?t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!
Margaret Mahle
Apr 13, 2020
5
THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can’t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!
Margaret Mahle
Apr 10, 2020
5
Dustin , our salesperson, was knowledgeable and helpful. He tried to match our needs with the appropriate vehicle. He was approachable and not pushy. I’d go back to him. The dealership was equipped and on a sanitary precaution schedule due to the Coronavirus- both inside and prior to test driving a vehicle.
Nancy Elder
Apr 3, 2020
5
Dustin did a great job showing us the cars and helping us decide which mini suited our lifestyle and needs ( budget). Excellent service and very knowledgeable! Bought the Mini Countryman S and love it.
Nancy Elder
Apr 3, 2020
5
Dustin was very knowledgeable about the Mini Cooper countryman. He was patient with all my questions and did not pressure me to purchase. The facility was clean and beautiful. They took great precautions in cleaning before a test drive and inside the facility due to the Coronavirus.
Nancy Elder
Apr 1, 2020
3
Went for an safety inspection. Insurance card was not handed back to me, left in dashboard. Did not explain how to get a sticker.
Charles Widney
Mar 17, 2020
5
I showed up with out an appointment due to a code being thrown on my mini. Will had my vehicle inspected and found a few additional items that needed attention. Will was professional and fully explained the areas of concern with pictures on his cell phone plus additional information. My 2015 countryman was running like new on my drive home !! Very pleased with the service that I and my vehicle received.
Juanita Gibson
Mar 11, 2020
5
It was an awesome professional. This is the best dealership and service department in Houston area...
Vasanthi Iyer
Mar 5, 2020
5
Absolutely excellent customer care provided by Wil.
Cindy Godin
Mar 4, 2020
4
The car we bought was exactly as advertised. It's in pristine condition and we couldn't be happier.
Bonnie
Mar 4, 2020
5
Sales experience was tops! We took most of the day reviewing options, test driving and did not feel rushed or pressured.
BMD
Feb 26, 2020
5
Awesome experience with Dustin in Sales and Khalid in Finance. Easy, painless, no pressure. Easiest car purchase we ever had. In addition, we had a few issue afterwards since we viewed the car after hours. Justin stood by his sale and didn't hassle us. We'll definitely consider them in the future.
Michael Kirker
Feb 19, 2020
5
The service was exceptional and the sales team was extremely helpful and knowledgeable.
Veronica Wong
Feb 17, 2020
5
They were able to get me in the same day I called and the service was completed in a shorter timeframe than quoted. The employees were professional and pleasant.
Rhonda Cameron
Feb 12, 2020
5
Will was very attentive to my needs and my car maintenance. Chris was knowledgeable and guiding to best decisions.
Marcia Oliveira
Feb 12, 2020
5
Overall great service, without issues and back home
Rita Swinford
Jan 27, 2020
5
Awesome service an d people. Always get great service everytime I go there.
Russell Roach
Jan 23, 2020
5
The service I get is tops!! Nolan and the service team are top notch in my book!! Although I wish they did better car washes, after I got home I had to wash it again as there missed spots all over .
David Johnson
Jan 20, 2020
5
I took my Mini in for 1st Service. Found out that a new ownership group has taken over. They are excellent. My service guy, Nolan took care of me from the start. He introduced me to Sales, Brian and the Manager. Asked about some of the features I was not familiar with in my Mini, and Brian said, ?How about I give you the new car introduction.? He took all the time I wanted and showed me capabilities of this neat little car! Just a great new dealership team!
Michael Uresti
Jan 17, 2020
5
My 2011 clubman John Cooper works Mini Cooper had a worn out clutch. This is no simple repair and not cheap. The people at mini of the woodlands worked real hard to help us figure out financing for the project and did a three day turnaround on the repair. Chad and Mark in the service department are great guys. I’ve never met service staff at any other dealership who were as caring and competent as they are. Thanks guys!
John Harpel
Jan 14, 2020
5
Excellent facility and service associate Nolan. Easy to check in and answers to questions about the car.
Randalyn Munsey
Dec 18, 2019
5
Enjoyed buying my new Mini thanks to Vanessa and Manuel very helpful finding my new Car. Highly Recommend
Monika Bryan
Dec 17, 2019
5
Nolan was extremely efficient and explained all that was being offered as this was my first scheduled service. Great customer care.
Richard Eagan
Dec 9, 2019
5
Experience was excellent and salesman Dustin Anderson was knowledgeable far beyond normal. This is my fourth Mini and the purchasing effort was by far better than the other dealers I used for the other 3.
Robert Baten
Nov 21, 2019
5
It was very easy to schedule and have my Mini Cooper serviced.
Della DeHart
Nov 18, 2019
5
Service was good. I worked with Tanner for a long time to find my mini. Sunday afternoon at the dealership was a little slow, as there was only one finance person there, but otherwise the service was good.
Marianne Sullivan
Nov 13, 2019
5
Chad was most helpful did his best to save money thanks Jim
Jim Everett
Nov 12, 2019
5
I recently sold my car to AutoNation. Their offer was the best amongst all dealerships that buy used cars. The process was very simple and seamless. The customer service was excellent as well. Highly recommend them.
Scarlet Castro
Nov 2, 2019
5
Quick and courteous service. I appreciated the ease of getting a loaner car, too!
Camille Belcher Emig
Oct 29, 2019
1
stop charging crazy high prices, $100 for a cabin air filter cost 10 to 20, 1400 for a brake job _ $ 750 at firestone and so on
John Badgerow
Oct 2, 2019
2
I can start with why I didn't purchase a car here - I stopped to look at Minis in the parking lot and on the showroom floor, NO ONE greeted me, no one ever came to talk with me at all actually. I live 8 miles from this dealership and I drove 45 minutes to another dealer to buy my Mini instead. Now for the service visit - I went here because it is close to my house and office. I showed up three hours after I dropped it off and it was ready, that is of course after I called to see if it was done, I never got a call. When I got home I noticed a gouge and scratch in the paint on the rear bumper and brought it straight back to the dealer. It was NOT there when I dropped it off, I know that for a fact. The service person walked around my car and noted a very small paint chip from a rock on the hood, if he saw that, he would have seen a one inch gouge on the bumper. I was told it couldn't have happened while they had the car since they didn't see where it may have been scratched since the service mgr watched the videos. But- if I bring it back they'll have their repair people look at it and see how much it will cost to fix and maybe they can cover it. I don't think I'll use that dealership again, I'll drive the extra 45 minutes to have the dealer I bought it from take care of my car.
Helaine Rumaner
Sep 27, 2019
5
This is our second automobile purchasing experience with Mini Of The Woodlands in a two-week period. Our experiences consist of both the good and the bad. The good: The staff, from sales to financing, were friendly, courteous and helpful. The bad: My daughter's car had a significant amount of paint scratched off of it during detailing, and the paperwork for my car had the milage listed as more than 2,000 miles less than the actual milage (staff did not check the milage before preparing the paperwork). Fortunately staff responded effectively for each incident, but it does show that there is a little less care and thoroughness than I expected from this dealership. The overall experience, however, was quite good and relatively stress-free.
Joe Yow
Sep 18, 2019
4
Great communication from sales person and when I got there car was exactly as described. Very happy with purchase. My only complaint is their detail crew did a sub-par job on washing/cleaning the exterior. Even though it was a used vehicle I still spent quite a bit on it - I found the car and let them know I was coming to buy it. Easy sale. The least they could have done was a nice detail. Other than that - I was very happy with experience.
Worley
Sep 17, 2019
5
Great service and great quality vehicles
Ahmad Ayyad
Sep 15, 2019
5
Wonderful experience, buying a car is usually one of my least favorite things to do. I can honestly say, this was one of the easiest car buying experiences I have ever had. They have earned my business!
Scott Moomaw
Sep 12, 2019
5
Good overall experience on purchasing a new Mini Cooper Countryman
Paolo Rosastro
Sep 4, 2019
5
Cole Sandoval was very helpful and worked hard to make the deal I was happy with.
Georgios Alexopoulos
Aug 24, 2019
1
No cars, parts or service. Go anywhere but here.
Seth Sajda
Jul 23, 2019
5
Excellent buying experience with Autonation! Cole was a great salesman and didn’t try to over sell the car! No haggle pricing and I got a great deal on my trade! That guy with the service package offer was aggressive af and salty when I turned it down. Know your audience... Great car! Great salesman! Great sales manager! Ask for Cole Sandoval and you won’t be disappointed! 👍👍👍
Bryan Glover
Jun 27, 2019
5
The easiest car purchase ever. Super friendly personnel my car was ready and waiting for inspection and test drive when I arrived Very happy with my new car
Laura Brown
Jun 7, 2019
5
Service performed was prompt and efficient. Staff was friendly and courteous.
Della DeHart
May 14, 2019
1
This is a reply to a previous review I left since there is no way for me to go back and edit my review or reply to the dealer's response. MINI of the Woodlands replied to my one star review urging me to contact their general manager. I have now tried three times to do just that; the first two never got me even to voicemail or where I could leave a message, they redirected me to a sales manager. The third time I at least got to leave a message, which has not resulted in a returned call. At least two service advisors, the service manager and their ticket system all have my cell number, the GM could reach out and call me 24hours a day, seven days a week, if he really wanted to. That has not happened and I will be it has not happened for anyone else they have replied to with that same canned reply.
Allan Hall
May 13, 2019
1
If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.
Minidriver
May 9, 2019
5
Cole was a very helpful and good person . I usually don't like car sales people but Cole was a very strait forward guy. I would deal with him again .
Joe Lopez
May 7, 2019
5
Absolutely wonderful experience today at Mini of The Woodlands. Our sales associate, Cole Sandoval, was by far the best car salesperson I have ever dealt with. Cole was very up front, honest, and communicated very effectively. He understood what we needed. The deal fell through due to problems on my end. Cole and the team were able to put something together with ZERO pressure that allowed us to take home our used car. My 14 year old said, Daddy, Cole seems to be a very good salesperson. Yup, he sure is. I cannot say enough about our experience. Although we are a solid middle class family, we were given red carpet, solid gold treatment by all.
Travis Lively
Apr 30, 2019
5
No haggle with prices. Great customer service. Awesome vehicle. I am on my 3rd Mini Cooper.
Everitte Thompson
Apr 16, 2019
5
Great experience as always when visuting Woodlands Mini.
Paola Lam
Apr 16, 2019
1
Overhaul their service dept.
Layne Neuenfeldt
Apr 15, 2019
5
Customer Service is top notch Spenser Boyd was extremely knowledgeable and super friendly ..
J Michael Smith
Apr 11, 2019
5
Sales and Service.... Fun cars
Leiola Dinse
Apr 2, 2019
5
My husband and I just went here and had an amazing experience. We were able to trade in our old vehicle and get a newer SUV, what made this such a great experience was our salesman Dustin he found the SUV I wanted and he was genuine about making us happy with our new choice. When it comes time for my husband to get a new car we will defiantly be back to see Dustin and Mini again! This team cares about their customers and honesty that’s what sold us on buying from them.
Jade Alexis
Mar 18, 2019
5
Dustin was great in taking the time to find the right car at the best price possible
Andrew Cathcart
Mar 18, 2019
5
The front receptionist/salesperson was nice. They have a good selection for their size dealership.
Scott Seal
Jan 13, 2019
5
I truly appreciated the communication to both myself and amongst each other from those in service and out in the garage. Professionalism. The Woodlands location has always exceeded expectations whenever a serviceable event has occurred. Very early on I wasn’t sure about my buying decision of a fun car over a more senseable one, now that I am two years in I see that I am getting the best of both decisions.
Brandon S
Jan 10, 2019
5
The service at Mini of The Woodlands is fantastic. Your time is important to them and they treat you like a queen. They are very respectful in every way.
Rhonda Rollins
Jan 9, 2019
5
Great facility, customer care, and selection of Mini Coopers.
Jimmy T
Jan 3, 2019
4
Had issues trying to purchase a vehicle when that fell through at no fault of buyer the group really came through and made it work on another vehicle
Henry Herring
Dec 25, 2018
4
The staff was very friendly The purchasing process was not overwhelming.
twotwenty
Dec 23, 2018
5
I would like to say the work ethic , kindness , human compassion , and care I receive from Mini of the woodlands is unparalleled . I have NEVER experienced this level of concern and care for guest to this level in all my years . I have purchased 2 cars from them and the service department exceeds my expectations every time always going the extra mile . Karey Galindo and the service manager deserve recognition of putting the guest first ! I will always recommend them . I have two mini dealers closer to me and I drive an hour with no traffic just to ensure a great experience !!! I have gone to sw mini and it’s not even remotely to the same level . Mini of the woodlands staff should be training all of the other mini dealers on how to treat and respect customers
Priscilla Franks
Dec 18, 2018
5
Nolen Doss rocks and delivers great customer service! He’s very compassionate and we really appreciate it!
Keri Lett Hefner
Dec 6, 2018
5
Great day today at Canopy Quest! Thank you Mini of the Woodlands!!
Debbie Wayman Kaschik
Nov 4, 2018
4
This is my first service experience with Mini of The Woodland for changing the break fluid and routin maintenance. To me, a two-hour wait for a routin maintenance is TOO LONG. Is it a standard practice? Facility is clean and comfortable, but coffee machine is out of the order & snack bar is missing. I have been to other Mini dealerships, and I believe the one in The Woodland can use some improvement on their hospitality.
Eden Sin
Oct 15, 2018
5
Go see Steven G. he did great made sure we had what we needed. Hugo in the parts department was amazing too!! Highly recommend them.
Kim Johnson
Sep 15, 2018
5
I needed routine service as well as a recall item repaired. From scheduling the appointment to receiving the car the customer service was tremendous. There were no surprises. The cost and time was as expected and agreed and I was able to wait comfortably while the repairs were done.. The dealership also assessed the entire car and gave me some options about other services I might want. I deferred these to a later date with no pressure from the customer service rep.
Lewis Stewart
Aug 23, 2018
5
Great experience. My car died en route from Dallas! Horrible experience, but The Woodlands took great care of my little MINI. Thanks a million! Thanks Kelly!
Etienne A Wilson
Aug 16, 2018
5
Fast,friendly service and staff. Nolen was very informative and helpful.
Gregory J Taylor
Aug 8, 2018
1
TERRIBLE. My car Broke down in the freeway and had to be towed towed to the dealership last Thursday. They replaced the computer ($3,000) and said the car was running. They sent me a long list of additional “suggested” maintenance repairs that it needed, and said we could pick it up yesterday - that’s when they mentioned that the battery light was on and they couldn’t figure out whether it was the alternator ($1895) or the battery ($595) - the trade in value was only $8k.... so we asked them to figure out what it was - after having the car for SIX DAYS. Anyway.... they wanted to do the repairs but my husband didn’t want to spend another $2500 on the car. They said we could drive it, that it was fine, but would need to be looked at. We looked at new cars while we were there and had the salesman (Art Bernhardt) pricing some new vehicles for us. We then tried to drive my car (to another mechanic) and the car died again - in the exact same manner as before, locking up and coming to a complete stop on the freeway - right across the freeway from Mini of The Woodlands. We had to have it TOWED AGAIN off the freeway to another shop, and we are waiting on news of the repairs and cost for towing and repairs. So..... what do you think about our service experience? We are HORRIFIED. And we believe we were taken advantage of by the service department. Certainly not taken care of in any manner of speaking. Also, we were never contacted by sales about the pricing we requested. I guess they all buried their heads in the sand and forgot about us. Well, we won’t ever forget it. And we will definitely let the people know that matter. Ie: news media and social media. So, there is your review. Please take this seriously. It was a disaster. Your service department is a joke. A giant ripoff.
Cami Boyett
Aug 8, 2018
5
My service advisor Kelly Galindo is AWESOME!!!!!!!!
Shanell Mitchell
Aug 7, 2018
5
Extremely helpful in all respects. The paperwork was somewhat daunting, which is why the Buying Process didn't get a five star review. I'm not sure that all of it was required. Extremely pleased with the floor salesman, Art Bernhardt, who was probably the best salesman I've ever had to deal with. Most of them, I"d like to strangle when I'm done, but Art made the whole experience as pleasant as it could be.
Theodore Borrego
Aug 2, 2018
5
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Veronica Ruiz
Jul 21, 2018
5
Nolen always ensures that I get my MINI well taken care of. Great service.
Dinah Anderson
Jul 10, 2018
5
My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.
Coletta Roberts
Jul 5, 2018
1
Took my Mini to Mini of the Woodlands due to leaking radiator fluid. They diagnosed the problem as needing to replace the Oil Filter Housing for over $3,000. Had anther repair shop replace the gasket for less than 1/3 the price. Very dissapointed
Ralf Ochel
Jun 25, 2018
3
Every time I go for an oil change I am quoted at a price that's higher than the advertised price on their website. Make sure to show them the price you viewed online so they can honor it. They still will charge you a little more but it's better than at least $20 more than expected. Make sure you know which services you had completed that are under warranty so that you do not end up paying for repaired that are covered. The customer service by Kelly was great! He seemed like he genuinely cared about what was wrong with my car and addressing those issues. Also, make sure that when you are paying, you are not being charged for something that was not previously agreed upon.
Arryss Mills
Jun 25, 2018
1
I’ve made 3 purchases from an Autonation dealership in the past 4 years. The first 3 were quite good, the last two experiences have me thinking something has changed with how these dealerships are operated. In the most recent case, there’s quite a bit of arrogance coming from this dealership. I was only there for a little over an hour and over the course of the time, the salesperson spent more time telling me what he wouldn’t do rather than what he could do. They low balled me on my trade and while I expected this, I also expected a little negotiation. His response was, we don’t do that anymore, everything is controlled out of Florida. Asked about switching our rims. His response, we can’t do that here. Asked about racing stripes. His response, you can have this done aftermarket on your own. My response was to leave and take my business elsewhere. Simply a horrible experience. Sending feedback to corporate was a wasted effort the last time Autonation did a bad job. Shocking I received no response from them. I’m done with them. Hundreds of cars on the lot and I was the only customer in the place. Keep telling people what you won’t do for them!
Rob Z
May 24, 2018
3
Had a heat sensor replaced in my wife's Countryman that was causing the cooling fan to run and drain the battery, under warranty. As well, the mobile phone connection to blue tooth did not seem to work. Made an appointment for 4 days after I called them so we could make sure to get a loaner - and good I did. The process took 3 days, which seems an inordinate amount of time - even if you do have a free loaner. Had to call them for updates. In addition, my wife tells me the blue tooth functionality still isn't working right. I haven't had a chance to follow up myself, but it's either not working or inadequately explained to my wife. It's 30-40 minutes to get the car to the service center, so if it isn't working, there's another 1/2 day lost to the issue at least. We've got the car so that it's not draining the battery, but not particularly happy.
Kurt Loustalot
May 21, 2018
5
Professional & courteous service every visit.
Patti Delgado
May 10, 2018
5
This was an out of town purchase for us. Cole went above and beyond to answer all of our questions and he everything ready to go for us when we arrived at the dealership. He has also followed up with us after the purchase to make sure we were happy with the vehicle and to see if we had any questions.
Sherri Nad
May 8, 2018
5
Great Service as usual. Got My Countryman services yesterday. Crew is very friendly and provide feedback of what was done on my Car.
Jorge Boscan Ocando
May 7, 2018
3
Would have gotten 5 stars but after my service was completed they did not wash my car and left fluids on my car. Plus they forgot I was waiting and I was sitting for 20 min saw my car and asked how long had my car been sitting there? The rep stated he didn't know. To make a long story short.. they forgot about me. I left very upset. Not intending on going back to that cite.
Navachi Jackson
Apr 20, 2018
5
Spencer Boyd and the rest of the team at Mini of The Wooodlands gave us quality service. We appreciate it.
Sidney Sonnier
Apr 17, 2018
5
Fantastic experience! JayDee made it super easy and super friendly!
Neil Crawford
Apr 5, 2018
1
I went to get a high pressure fuel pump warrentied and they didn't have the car an hour and said that it was not the problem. they said it was a mis-fire and a no fuel code well if the pump isn't putting out the correct amount of fuel the computer will put the car in limp mode and cause it to misfire.....
Kurt Mendolla
Mar 28, 2018
4
Even though I didn?t purchase from MINI Woodlands the staff was more than happy to answer any and all questions that I had regarding the used vehicle I was interested in. Would recommend anyone go to this dealership.
VroomVroom
Mar 27, 2018
5
I was well informed of the time I had to wait and of the repairsy needed.
Dalia Vazquez
Mar 26, 2018
5
It was not so good experience in beginning but once Art took over it was flawless.
Sumit Bhat
Mar 23, 2018
5
I bought my MINI in mid Nov and though I went theough the manual and settings on the car, I wanted to make sure it didn't need any immediate services. I made an appointment at the MINI Dearlership in The Woodlands to have it checked, even though I did not purchase here and the service was exceptional. I will continue to bring my car here for all services, routine and specialized, not only because it would be best for my car but also because the staff here is knowledgeable, patient, friendly and kind. Nolan Doss answered all my questions and made me feel very at ease that my car was getting the best care possible. Thanks again to the wonderful team at MINI in The Woodlands, Monica Varela
Monica Varela
Mar 5, 2018
5
Genuine and warm costumer service from the staff, Kelly Galindo is incredible polite and helpful. Great atmosphere all around!!!
Arthur Vazkez
Mar 3, 2018
5
Very friendly and professional sales team that was willing to fix a few small blemishes on the vehicle to improve true Customer satisfaction. I was an out of state buyer, (great price on the exact vehicle and options I was looking for) however, I would definitely recommend this dealership for the buyer experience I had throughout the process. Thanks Mark and Noah for all your support.
Curtis
Feb 26, 2018
5
I had an unknown reason for a knocking sound from the front end. It took a fair amount of time to locate a faulty transmission support. But it was found and repaired. Because of our distance from the dealer, we were provided a loaner.
Jean L
Feb 7, 2018
5
Service representative, Kelly, was friendly and courteous. Work was completed in a very acceptable amount of time.
Robert Davis
Jan 16, 2018
1
I took my car to mini of the woodlands service department. I was charged $1100 and told my car was fixed and running fine. By the time I had gotten to the first stop light the car was doing the exact thing I had brought it in for. When I returned the staff was rude I was made to wait. Finally talked to general manager was told he would call me back on Tuesday. That never happened. Stopped payment on my check then they called me back but refused accept responsibility for the fact that my car was not fixed.
Linda Sawyer
Dec 29, 2017
5
My husband's MINI was scheduled for maintenance, so we headed to the dealership and planned to make a morning of it. MINI told us that they would take us to the mall since we did not request a loaner car in advance as we talked to them on the phone, halfway to the dealership. They exceeded expectations by providing a us a loaner car upon our arrival!!! Thank you MINI of The Woodlands for pleasantly surprising us!!!
Rachel Ibarra
Dec 27, 2017
1
Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY
Andres Lucas
Dec 19, 2017
2
In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.
Mrs. Peters
Dec 18, 2017
1
Service is good however they are slow - so if you need service plan if they say 2 it’s 4 and if 4 just leave for a day unless you like sitting .... everyone is nice they just are not in a hurry. Good and bad i guess
Rosa Ojeda
Nov 21, 2017
5
The service department is great. Car always Looks and drives great.
Cindy Thiessen
Nov 14, 2017
5
Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!
Joann Jordan
Oct 24, 2017
5
I just wanted to thank everyone who worked with me on purchasing this car. I was closing on a house that took longer than expected and this team went out of its way to help me during this trying time. Thanks!
Patrick Oconnor
Oct 23, 2017
5
Very good. Even though I bought s used car I was treated as well as any new car dealer would Servive you. Great facilities, knowledgeable people.
Louis Blanda
Oct 17, 2017
5
Our sales person, Dustin was very customer oriented. We were flooded out and could bot pick up the car. Only one driver in the house. He delivered the car from The Woodlands to the Champions area, a good drive, twice. The vehicle was taken to our mechanic and he d described it as "Immaculate". When he asked where we purchased it we told him Mini of The Woodlands he replied excellent dealership they have good products. We did have scrape marks on the hood and they took the car back and touched up with paint not actually refinished. Otherwise happy with the product at a fair price.
Karen Bochicchio
Oct 12, 2017
5
I have absolutely 0 complaints about my experience purchasing my truck, extremely happy customer!
Denise Rollish
Oct 5, 2017
4
i only went to test drive the car ... and I walked out a new car owner. I was treated with respect and I felt that my time was valued and they tried to have everyone ready for me in a reasonable time frame.
Angela Lee
Oct 4, 2017
5
Great Place to buy a car. The team is one of a kind very professional and just an all round good group of people.
Brandon Andrews
Oct 2, 2017
5
great buying experience, my salesman Art Bernhardt was informative and answered all my questions honestly. my husband and I came with a pre-approval from capitalone and the whole transaction went smoothly. I highly recommend mini of woodlands for a great no hassle car buying experience.
Rona Anumele
Sep 28, 2017
1
If I could give zero stars I would. Leased a car here and have had the poorest service I've ever experienced. When our lease is up, I am walking away and taking my business somewhere else. Preferably to a place where I'm treated with common decency and respect.
Kim Thompson
Sep 25, 2017
5
Good. It is silly to make me write more than I wish and normally would not bother.
Sharon Robertson
Sep 22, 2017
5
JD was friendly and very knowledgeable. He made buying a car easy and fun!
Ashlee Ellis
Sep 22, 2017
5
Thank you Brian Lowden for an outstanding buying experience! Your attention to details important to me and your constant updates as to the status of my new Mini Cooper S Convertible made the process easy and painless. I am more than satisfied!
"Miss Judi"
Sep 21, 2017
5
Muy buena atención,excelente experiencia. Se los recomiendo a todas mis amistades.
Devora Arredondo
Aug 8, 2017
5
We were searching a used Mini for our daughter and worked with Dustin Anderson at Mini of the The Woodlands. This could not have been a better experience. Dustin was very knowledgeable and had an excellent sales and customer service approach throughout the entire process. Even went above and beyond what i was expecting him to do. Will certainly recommend working with him and the team at Mini of The Woodlands. A+ experience.
Dave
Aug 8, 2017
5
We received very good service from courteous and helpful personnel.
Dercy Lage
Aug 7, 2017
5
Kelly explained the service process which lead to a good experience.
Howard Merner
Aug 1, 2017
4
I just bring my Mini S for an Airbag recall, they fixed the problem without cost, also checked the car and sent me a list of recommended things to fix. The crew is very friendly and they give you updates about the repair.
Juan Navarez
Jul 20, 2017
4
I do not want to provide a comment of 50 Characters
James Kirk
Jul 18, 2017
5
I've always had a great experience at this dealership
Julio Tamez
Jul 16, 2017
5
We bought our first MINI today and from the moment we first spoke on the phone to Brian, we felt comfortable, welcomed, and as though everyone had our best interests in mind. Can't say enough good things...
Misha Siner
Jul 8, 2017
1
They don't honor recalls and their service is horrible!
Cissy Dooley Carline
Jul 8, 2017
5
Dealership and sales staff (Brian especially) top notch helpful!
Rita Swinford
Jul 7, 2017
5
Excellent customer service very professional they keep you informed on progress they know your time is valuable
Jennifer Corrao Banks
Jun 22, 2017
4
Had a great experience at Mini of the Woodlands. Tim, Aka and the gang were great and treated us very well. I would definitely recommend them and their dealership.
Aron H
Jun 21, 2017
5
As always Kelly was so helpful in scheduling my appointment. He is polite and knowledgable. The guys greeting me seem so happy to see me! My baby was so clean and shiny for our long drive home!
Marlon Hammac
Jun 16, 2017
5
Great service from Mini of The Woodland, The sales Team (Brian and Danielle) was great and Manuel (Financial) was really helpful, Definitely a great experience!!!
Rafael Rubin De Celis
May 23, 2017
5
Found a used chevy Tahoe on cars.com, our salesman was Brian, he was easy to talk to and made the buying process stress-free. We are so happy with our purchase!!
Rad0711
May 21, 2017
5
I needed some engine service/repair on my 2013 Mini Cooper S. They did a good job addressing the problem. Prompt, friendly, clean place with folks who know what to do.
Craig Cook
May 5, 2017
5
Recently brought my '09 Clubman into the Mini of the Woodlands shop for repairs and a checkup. I requested a loaner car due to the fact that we live 25 miles away and I knew my mini would be in the shop for a couple of days. They arranged everything and I was able to keep the loaner for the weekend. It was a nearly new Mini Clubman......nice to drive and enjoyed the new features. But was soo happy to get my "Vanellopi" back. She was running like new and was sparkling clean :) Thank You...Mini of the Woodlands for taking such good care of her!!!!!
Joy Hebert Davis
May 4, 2017
3
I needed a parking light for my 2015 Mini Cooper. They didn't have it - said they'd order it. That was March. Now it's May. No call, text or email. What's going on, Nolen?
Barbara Kistner
May 3, 2017
5
Awesome staff! I own my 2nd mini and would buy a 3rd and 4th.... service department has never let me down. And I still chat with Brian Lowden who sold me my current mini. Great guy and a value to mini.
Julie Nagorski
Apr 28, 2017
1
My extended maintenance expires the end of this month, so I made an appointment to get one last oil change and my state inspection. When I arrived for my 1pm appointment, I was told that my car was not yet do for an oil change and they wouldn't be able to offer me one, even though my maintenance was expiring. So, essentially, I had driven 40 minutes for a state inspection I could have gotten anywhere. To make it up to me, they offered to replace my windshield wiper blades. I asked "So it won't take too long." Cathy replied "no, not long at all." So I said, "I'll leave my work in the car then and do it when I get home." Not known to me until I looked at their paperwork while checking out, they did not begin working on my car until 1:45pm. At 2:30pm I was finally told my car was being washed. It would be out in 15-20 minutes. This was the first update I had received. At 3pm, I was told that Cathy talked to the Maintenance Manager at Mini USA and got my oil change approved. I do appreciate the effort in getting that approved, but my car was not complete until 4pm! They knew I was waiting in the lobby, so it should not have taken 3 hours for an oil change and state inspection. Also, when you knew my car was not going to be in and out and I had work to do in my car, you could have asked if I needed anything out of my car, or given me an updates prior to the 1.5 hour mark! I'm so glad my Extended Warranty and Maintenance plan are now expired, which is sad as it means I'll now have to pay out-of-pocket. But, I NEVER have to use Mini of the Woodlands Service Department again. If you do use it, trust me, don't be a "waiter." Make them give you a loaner car. Still can't believe I wasted a whole afternoon (and was forced to drive in Friday rush hour traffic home) for a stupid oil change and state inspection.
Renee Bradsby Alfaro
Apr 8, 2017
5
I absolutely dread the car-buying experience, but James Norrell and the staff at MINI of The Woodlands did an excellent job of making sure I was comfortable throughout the entire experience. I never felt any pressure, and the team did an excellent job of LISTENING to what I was in search for in regards to the right vehicle at the right price and monthly payment, especially to someone like me on a tight budget. Thank you Mr. Norrell and to all else involved!
C W Haymark
Apr 5, 2017
5
I had a wonderful experience at the Mini of the Woodlands .The sales man Dustin was awesome made things go very smooth!!!
Jessica Jordan
Mar 26, 2017
5
Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.
Lori Hicks Tucker
Mar 22, 2017
5
Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.
Lorio
Mar 22, 2017
5
The process of purchasing our new 2017 Mini Countryman at this dealership was extremely efficient from a customer perspective. This frankly was a bit of a surprise given my past experience in purchasing a car. I think without a doubt the single most important factor in making this a pleasant experience was our salesman, Brian Lowden. He was courteous and answered all questions. He displayed empathy and his product knowledge was commendable.
Richard and Carol Wiegard
Mar 15, 2017
5
I have never been so satisfied with a purchase and will recommend family and friends
Janice M Range
Feb 23, 2017
5
Outstanding service! Very helpful and friendly staff!
Susie McCoy
Jan 29, 2017
5
Great experience. Walked in with one car in mind, it was unfortunately sold, but Brian did great job of showing current inventory, discussing the options, and acting in best interest of the customer. We saw a great deal, did the test drive that included detailed information from Brian and a no issues discussion of the price and terms. From there on all interactions with finance and follow ups has been excellent and easy. The car I bought was even better than the car I wanted to see before I visited and the deal was great.
Will
Nov 10, 2016
1
They took my payment to reserve a car and then sold it hours before I was going to pick it up. Not to mention, I have put down the insurance payment. Beyond livid!
Kayla Lee Hoffpauir
Oct 14, 2016
5
We felt very welcome at Mini of The Woodlands, without any pressure or "selling"! We went back and forth a number of times on our car purchase and were worked with all the way through with the utmost patience. Brian was fantastic. Thank you so much Mini of The Woodlands, we love our new JCW!
Sabrina Militello
Oct 11, 2016
5
My Sales Advisor was very helpful, knowledgeable and a pleasure to work with.
SoonerTom
Sep 15, 2016
5
Purchasing the Mini Cooper was easily the best car buying experience I've ever had. The ease and straightforwardness of the purchase by far is a no brainer and I will be back to buy the next one. Brian, is a straight shooter and made the process so easy.
John L
Aug 9, 2016
5
My salesman was outstanding, the selection of cars to choose from was great, and delivery of my new car fun!!!
GLK
Jul 30, 2016
5
Brian Lowden was extremely knowledgeable and helpful. We met Brian at the 2016 Car Show in Houston. We are enjoying Lovie our Mini Cooper she is Beautiful. She was truly worth the wait. It was a pleasure doing business with Brian and everyone else involved in our purchase. I'm sure the service after the sales will be as great. Thank you, Oliver and Rita Rathmann
RitaRathmann
Jul 22, 2016
5
When I put in a request for more information online, I got a call back within 10 minutes. I got my car the next day. The sales rep said he was proud of me because my credit was good for my age and it felt genuine. I was walked through all the features so I wouldn't be confused and they offered to replace the stripes free of charge when they saw a blemish on one. My sister has a mini and now I do too. I wouldn't be surprised if my mom got one next. A great place to buy!
blakeannmay
Jul 19, 2016
5
Brian Lowden and the team at Mini of The Woodlands (TX) provided great service. On our initial visit we told him we were considering three makers. He was respectful of our choices and never tried a hard-sell, but he told us he felt certain we would decide on the Mini. He was right. Brian understands that the Mini brand is all about service and taking care of the customer. He does a great job with that!
BSMBAMTX
Jul 19, 2016
5
My wife and I worked with Brian Lowden and couldn't of had a better experience. His patients with us on wanting to drive every make and model (sometimes two or three times) was greatly appreciated. Would recommend this dealership and Brian to anybody.
Jejacobs
Jul 10, 2016
5
My salesman James Norrell was awesome. He answered all the questions I had about the challenger I got from their dealership and it was one of the easiest vehicle purchases I've ever done.
Zakktke
Jul 2, 2016
5
Brian was very helpful and informed on the vehicle I purchased. They did everything to accommodate me and my schedule.
Jschneider94
Jul 1, 2016
5
My wife and I have brought our 2008 Mini Cooper S in for servicing many times. We feel that the current service staff takes great care of us & that the fear of a service advisor making suggestions of unneeded work or price gauging is virtually does not exist. To get to their new location (16675 Interstate 45 South) from the city of Houston requires dealing with a bit of feeder traffic at College Park Drive (FM242).
Mark Bergeron
May 30, 2016
5
It has been the most professional treatment in a dealership I ever have, from the first contact until the last signature passing from sales to financing the most respectful personal in a relax environment. Thanks to James Norrell on sales and Manuel Encarnacion on financing
Cityboy94
May 11, 2016
5
Joseph Townley provided exceptional service during the entire time I was at the Mini of the Woodlands. He explained the options available to purchase the car as well as keeping me informed, while I was waiting on the financing department, to close the purchase. I would recommend Joseph if you are interested in purchasing or leasing a car from the Mini of the Woodlands.
OctavioD40
Mar 31, 2016
5
Great service, Brian was professional and friendly, helped me get the car i wanted. No waiting around, they had everything ready for me to sign and go the next day when we drove down to get car. Had the car inspected detailed and a full tank of gas. We were in and out within 30 minutes. Would definitely keep them in mind for future purchases.
awigginsj31
Mar 22, 2016
5
Went to purchase a new Mini Cooper and the service was great! The finance manager however we felt very rushed with signing the contract/deal and he seemed to get us out the way. The sales rep Joey was amazing!
Mags2
Jan 27, 2016
5
Was truly an easy buying experience and salesmen were very helpful
Jack Simmons
Jan 26, 2016
5
Had a vehicle already picked out through internet searches so I dialed up Mini ot Ws and got Brian on the line. He said the car was on hand and would have it ready for my visit. That was the hard part! Picking up the phone! All easy from there. The car was sweet, as advertised and the buying process was smooth and easy. Thanks to Brian and the team at Mini of the Woodlands!
Paul
Jan 23, 2016
5
This was my first time buying a car and Brian made it as easy as possible and took great care with telling me everything I needed to know, not only about my car but about the car buying process. He stayed past closing to make sure I got what I wanted. I would definitely recommend this dealership and Brian Lowden to friends and family!
Abby Symm
Jan 16, 2016
5
James Norrell he's the best he help me out his experience is very knowledgeable about the vehicles he even threw in a mini purse for my 15 old daughter Thanks man
Patrick Bayne
Dec 5, 2015
5
I wasn't planning on shopping for a new car, but knee problems and an 80 year old mom with worsening Alzheimer's made it an inperative to get a vehicle that was easy to get in and out of for the both of us. After researching, I decided I wanted to buy a Hyundai Tucson. I found one at MINI of the Woodlands, and Joseph Townley, my sales rep, was just the type of low-pressure and knowledgeable person I needed! He made everything so easy, from the reservation, to test drive, to pricing and finance approval. Natalie Bunting, who processed all my financial paperwork, was so organized and efficient. They both helped me get the best deal I've ever gotten on a car. WAY below blue book value, 1/2 the interest rate I was paying for my other car, took my trade with no problems, and my monthly payments are actually LOWER now! I will definitely recommend MINI of the Woodlands to all of my friends and family for their car-buying needs.
Psych_RN
Nov 28, 2015
5
My third mini, I lave this car.. well made, I'm going to stop here because I don't want everybody on the block to have one
Rainey Jeter Barzilla
Nov 18, 2015
5
Newly arrived 12 year MINI owner.... Already feeling AT HOME with amazing service from Kelly and Aldo! Thanks guys!
Alex Mata
Nov 12, 2015
5
I bought my Mini Cooper at Mini of the Woodlands from James Norrell. I was nervous that if I went to a dealer they would try to talk me into something. What happened was the complete opposite. My advisor James listen to what I was looking for, didn't try to talk me into anything, and genuinely cared about the whole process. He found me the perfect car with the most features and negotiated the price to what I could afford. I stayed 100% within my budget and drove out with a new car when I thought I could only afford a used one! I was super happy with the whole process and it went really fast. I also took my car in a couple days later to my complementary detail, was told it would take an hour, and ended up to be 30 mins! I'm extremely delighted with my purchase!!! Thank you Mini of the Woodlands for making my motoring dreams come true and for your impeccable service!
Joye F
Nov 8, 2015
5
One of the best, new car buying, experiences I have had.
2016 Countryman
Nov 2, 2015
1
I purchased an extended warranty with my Mini Coupe and labeled as a Maintenance program and was told both at the finance table and by the finance department after I sold the car that I would get a partial refund. In short this was represented to be pre and post sale as an Extended Warranty program with a prorated refund. Would have never purchased just a maintenance program. After calling for three months to get closure, they tell me that they will not honor their commitment to pay a partial refund. Further, to add insult to injury their staff even when being polite to them, they simply refuse to follow up and discuss until escalated to their general management. Would never recommend buying a car from people who cannot keep their promises or be professional.
Michael Majeski
Oct 16, 2015
5
Very pleased with service and very pleased with my mini
WendyE
Oct 16, 2015
5
Brian Lowden, great to work with. So helpful. Nice facility. Great finance officer.
Nancy Fuller
Oct 16, 2015
5
The whole process of getting a new mini was easy. Everyone was friendly and extremely helpful. I couldn't have asked for better service.
Wendy Eccles
Oct 13, 2015
5
Hey im one of the new Motoring advisor (sales) in the team. I will be super glad to be helpful as possible,so if you have any questions please contact me at (txt or call) 719-232-6024 thanks!
Steven Pichardo Santos
Oct 10, 2015
5
I purchased a 2015 Mini Cooper hardtop 4 door, the service was great very nice people and also very helpful and very understanding with everything.
Vanessa
Oct 6, 2015
5
Our salesman, Joey Townley, was very friendly and informative. He answered all our questions and explained the cars features to us. The car did not have an owner's manual in the glove box, so Joey ordered a 2014 Mazda 6 owner's manual and had it delivered to our home in less than two weeks. The financing was quick with no hassle whatsoever. It was the best experience we've had purchasing a car.
Frank Rodriguez
Sep 10, 2015
5
I have dealt with Mini of the Woodlands before with a previous purchase of a 2013 Mini Cooper S and enjoyed my service trips to the dealer. A shuttle service was provided to the Woodlands Mall and I received a call when they came to pick me up. My experience buying my new 2016 Mini S was smooth and effortless.
Jim R.
Sep 3, 2015
5
Purchased a mini from mini of the woodlands and had a great experience Keith Sutch was such a great help and eased the car buying experience. Would highly recommend to anyone looking for a new car!
marshal
Aug 30, 2015
5
Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.
Michael T Draper
Aug 28, 2015
5
Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.
Md
Aug 28, 2015
5
Great used car buying experience. Our salesman Josh Armenta was great! Honest and gave us full attention when we needed it. Javier assisted and did a fine job as well. No pressure car dealership. Internet price is a great buy plus the manager gave us a little off anyhow. Even thought the car was As Is, we found a little thing wrong and they replaced it. Financing was fast and no pressure with the extras. Next used car, I will go there first!
D. Wixson
Aug 19, 2015
5
The best service and staff! An actual pleasure to do business with
Warrick Richardson
Mar 10, 2015
5
We recently purchased a car at Mini of the Woodlands. Our salesperson, Donhan Murrell, is fantastic. Don worked diligently 24/7 to find us a car that we absolutely love. Always very pleasant and knowledgeable, Don made our buying experience seamless. We can't say enough nice things about Don and Mini of the Woodlands.
NewMini
Oct 20, 2014
5
My daughter Amy was concerned about the reliability of her 6 year old BMW X3 (yes a few minor repairs recently all past warranty). So we when car shopping and learned about leasing from Keith at Mini of The Woodlands. Because Amy is still in college and starting to work mostly full time she needed a good on gas vehicle yet big enough to haul stuff around. The Countryman was a gret fit and the lease gets more vehicle than we expected for the cost. When the license plates came in the receptionist, Ms. C., called to advise and had us bring in the car for plate installation. Not only did they install the plates but the car got a fluid check and car wash. Looking forward to see what the service will be with Mini. PS Mom has had no issues with the X3 since she decided to drive it.
Bigchrispi
Jul 6, 2014
5
MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.
acfrench
Jul 2, 2014
1
Took my MINI in for a walnut shell carbon removal - lied about how long it would take (said a few days turned into 2 weeks) didn't wash my car, drained all the coolant out of it and now my car leaks it badly. When I called (hoping they would take account of their screw ups)