Fast service, courteous staff, very professional. Was treated well and made to feel my business was wanted.

Cole took great care of us and made the purchasing experience very friendly. We are very happy with our purchase and will return to Mini of the Woodlands.

Bought my 16 year old daughter her first car from here, a used Mazda CX-5. The salesperson, Cole Sandoval, was very knowledgeable and helped us through the process. When we first saw the car it had just arrived and not yet detailed. We told Cole everything we needed done to close the deal and we returned the next week all had been done and car looked great. My daughter is very happy as am I.

This dealership is the best and off course the salesman. Great deal and great car....

The easiest car purchase ever. Super friendly personnel my car was ready and waiting for inspection and test drive when I arrived Very happy with my new car

A great experience in car shopping.Some of my family will be going there. See COLE SANDOVAL He is great 🤗😊😒

The guys did an awesome job staying in contact and helping me get into a new Mini. Cole was very helpful and understanding.

Cole Sandoval was an amazing salesman! Did a great job explaining all of the features of the Countryman S. Definitely a no pressure sales environment and the whole buying process was seamless. Highly recommend this dealership.

Awesome service department... Very friendly staff..

The service supervisor was polite and very friendly. They did a complete check up on my JCW Clubman and presented me with their suggestions. I made my selections and there was no pressure to do anything else, no attempt to upsale. Service was completed within an hour. My mini was cleaned inside and out.

We purchased a pre-owned Subaru from this store. We dealt with Cole Sandoval who we found to be very friendly, knowledgeable and helpful. We wouldn't hesitate to buy another car from Mini of the Woodlands.

Great car buying experience. My sales representative, Dustin Anderson, was responsive while maintaining a low-pressure slaes attitude. I was out the door and on the road in my new Chili Red 2019 Mini Copper S in 2.3 hours! Thank you Woodlands Mini, I love my new car!

Service performed was prompt and efficient. Staff was friendly and courteous.

This is a reply to a previous review I left since there is no way for me to go back and edit my review or reply to the dealer's response. MINI of the Woodlands replied to my one star review urging me to contact their general manager. I have now tried three times to do just that; the first two never got me even to voicemail or where I could leave a message, they redirected me to a sales manager. The third time I at least got to leave a message, which has not resulted in a returned call. At least two service advisors, the service manager and their ticket system all have my cell number, the GM could reach out and call me 24hours a day, seven days a week, if he really wanted to. That has not happened and I will be it has not happened for anyone else they have replied to with that same canned reply.

If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.

If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.

Good guys. Warm friendly salutations. Staff know the value of time.

Hands down best experience ever! I recently moved from Florida to Houston and there is no comparison to the service, Nolen at Mini of the Woodlands is awesome! The customer service he provides is beyond amazing, personalized to your situation and if you don’t know about cars he takes the time to explain it. What a great place to go to! Very professional and nice people. I highly recommend this place. Also, Even though Steven was not my service representative he also introduced himself and added to the experience. Great teamwork!

Cole was a very helpful and good person . I usually don't like car sales people but Cole was a very strait forward guy. I would deal with him again .

We went to look for cars and were helped by Cole Sandoval. He was really great in helping us finding the right car for our needs. He listened to all our requests and he helped find a good value car. I strongly recommend Cole.

Yesterday was an amazing car buying experience and I owe it all to my sales associate, Cole Sandoval, and the rest of the wonderful team at Mini of The Woodlands. Cole helped me find the perfect car that fit me and what I wanted/needed in a car. He worked with me through every step of the process and I am truly grateful and appreciative for everything he did in order to get me my beautiful car !

Lets start with the people - respectful and professional and attentive. Unlike any car buying experience we have had. Then the cars. My wife wanted a MINI and she picked a great Clubman S. Never thought I would like it but the package is amazing. High quality materials, great paint, the best entertainment system (and we have seen a bunch). My wife likes to have different car experiences and she has had everything from a Porsche to a Land Cruiser! But the MINI may be the one she wants to keep forever!

Usually my experience has been a good one. My service guy (Spencer) is very friendly and professional. However, I was told that my car would be ready mid-day and it was not after I drove from Atascocita in traffic to get it. I was given a loaner car and told it would be ready on Saturday. When Saturday arrived I was told I could take the car but the paperwork would not be available. I didn't get my car back from Wed - Monday. When my car was returned it had not been washed or vacuumed as in previous times. Spencer was very accommodating; however, the turn around time for a tire replacement and cosmetic rim scratch should have not taken this long and my car should have been given back clean.

Absolutely wonderful experience today at Mini of The Woodlands. Our sales associate, Cole Sandoval, was by far the best car salesperson I have ever dealt with. Cole was very up front, honest, and communicated very effectively. He understood what we needed. The deal fell through due to problems on my end. Cole and the team were able to put something together with ZERO pressure that allowed us to take home our used car. My 14 year old said, Daddy, Cole seems to be a very good salesperson. Yup, he sure is. I cannot say enough about our experience. Although we are a solid middle class family, we were given red carpet, solid gold treatment by all.

The dealership (Mini of the Woodlands) took care of my issue quickly. The designers need to address the issue of allowing a rock to damage the turbo inter-cooler and causing owners $$$ that is not covered.

Art took great care of us and answered all of our questions! He is super knowledgeable and it is obvious that he loves what he does.

Absolutely wonderful experience today at Mini of The Woodlands. Our sales associate, Cole Sandoval, was by far the best car salesperson I have ever dealt with. Cole was very up front, honest, and communicated very effectively. He understood what we needed. The deal fell through due to problems on my end. Cole and the team were able to put something together with ZERO pressure that allowed us to take home our used car. My 14 year old said, Daddy, Cole seems to be a very good salesperson. Yup, he sure is. I cannot say enough about our experience. Although we are a solid middle class family, we were given red carpet, solid gold treatment by all.

Cole was an awesome salesman! Friendly but not pushy, not annoying and not the typical “sales type”

Bought my new Mini Cooper with Cole Sandoval as my salesman. Easy transaction and great customer service. Worked the deal out over email and phone calls then went in to sign the papers. No waiting. The car was washed and waiting at the door. Highly reccomend the dealership and Cole.

I scheduled a oil change on my 2015 Mini and went in with no other expectations. Nolan is always fabulous with Customer Service and one more reason why I will continue to shop at this location. While I was there Steven contacted me to get an appraisal on my vehicle. I thought why not? While him was working on my appraisal I looked at the new and used vehicles in their inventory. I chose a few (for fun) that I wouldn't mind owning. I love driving my mini! My husband and I decided that if they could pay off my 2015 2-door Cooper, and I could get my dream car for not much more that I was currently paying at a very low interest, we would get a new 4 door mini. Steven and Cole worked with us to test drive a new 2019 vehicle,and get both the managers to agree to paying off the existing note and providing a nice deal on the new Mini Cooper. It did take us a while to get the transaction complete, but I am so happy! :-) As a repeat Mini Cooper customer, I am not ever changing. Its fast, safe, low gas mileage, and just makes people smile on the road. Perfect vehicle for a Public Relations girl! Thank you to Nolan, Steven Gonzalez, Cole Sandoval, and the managers. You made me feel valued and took great care of us! My car will always be from Mini Cooper of The Woodlands!

Cole Sandoval, my salesman, made this purchase simple and fast. We exchanged emails and phone calls to get the best deal for me. Then, a trip to the dealership to sign papers. Highly reccomend Cole and this dealership. Love my Mini!!

No haggle with prices. Great customer service. Awesome vehicle. I am on my 3rd Mini Cooper.

Great experience as always when visuting Woodlands Mini.

Overhaul their service dept.

The Guy who helped me was very nice and helpful, how ever the two reasons i brought the car in for and paid for them to figure out they did not. Just told me all the recommended services and still did not give me any answers as to what the only two things i brought the car in for. So i am not happy money wasted. So if you want to throw money out the window then go there. I wont be going back.

Great people Paula is awesome

Customer Service is top notch Spenser Boyd was extremely knowledgeable and super friendly ..

Picked up my pre-own MINI Clubman on Friday. I am loving it. Best service ever from our Sales Guy Cole Sandoval. He went over everything in car and even called me on Saturday to make sure I didn't have any questions. Super customer service. Ask for Cole if you stop by!

Extermely smooth transaction, with no pressire. Very friendly atmosphere and I would certainly recommend this dealership to anyone considering buyong a Mini

Sales and Service.... Fun cars

Cole was great in helping us find the vehicle we needed. The whole team was professional and made the car buying process go smoothly.

Great service. The staff was great with my children. Left with a beautiful Mini Countryman thanks to Cole!

A little lengthy wait for the service, but great customer servixe, great waiting room, people are very attentive; even though my car was not a Mini. I will come back for sure.

Very help, enjoyed it!

Just got my second MINI since my 2012 Cooper S and i have to say that going to MINI of The Woodlands is by far the best place to shop. Everyone took care of my from sales to finance to managers, the whole experiences was great! Would Recommend to friends and family!

My MINI was taken care of without any issues or problems from the recall service to basic maintenance.

Dustin Anderson was top notch in helping us find the perfect car! I can’t say enough nice things about the service and staff at MINI of The Woodlands.

My husband and I just went here and had an amazing experience. We were able to trade in our old vehicle and get a newer SUV, what made this such a great experience was our salesman Dustin he found the SUV I wanted and he was genuine about making us happy with our new choice. When it comes time for my husband to get a new car we will defiantly be back to see Dustin and Mini again! This team cares about their customers and honesty that’s what sold us on buying from them.

I have bought parts there before but this time it took 3 trips and having to get help from some manager to finally get the right air filter. The filter was 67% more expensive than the last one I bought from them. The thing that really bothered me was they didn't even attempt to try to make up for the inconvenience they had caused me. It was as if they didn't care for my business ,even after I explained that I was doing some work on my 2012 countryman in order to sell it and buy a new one. Well I am going to buy a new one, but I can't do my business with any longer. The parts person explained he made a mistake assuming mine was a mini S but never asked. All I expected was a discount for my inconvenience, but there was nothing offered. In closing all I can say is that customer service are nonexistent with Mini of the Woodlands and I can never do business with them anymore.

My husband and I just went here and had an amazing experience. We were able to trade in our old vehicle and get a newer SUV, what made this such a great experience was our salesman Dustin he found the SUV I wanted and he was genuine about making us happy with our new choice. When it comes time for my husband to get a new car we will defiantly be back to see Dustin and Mini again! This team cares about their customers and honesty that’s what sold us on buying from them.

Dustin was great in taking the time to find the right car at the best price possible

I'm so happy with my purchase. Cole was excellent! He made the entire experience so smooth and enjoyable, from the moment I walked in until delivery (yes, delivery!!!!) of my car. Customer service was exceptional!

We absolutely loved every minute spent at Mini of the Woodlands. Emily greeted us at the door, and Cole Sandoval, our amazingly helpful and witty salesperson, was patient and as we picked through and test drove cars. Even though the paperwork involved in buying a car can be cumbersome, Manuel Encarnacion was friendly and detailed oriented. We felt comfortable with every person involved in helping us pick out and buy the just right car for us. Every step of the buying process was wonderful, and our drive home last night was exciting. Thanks Cole for sharing your humor and joining us in our fun!

Service was great.

I have been to 3 mini dealers now. Not even in same country as I bought it and they still look after me like I am special. The car is special too. Love my mini.

Spencer is great. He always reaches out to let me know the status of my vehicle service. He doesnt seem to be attempting to run a bill up for me, rather, he lets me know what issues I may actually be having with my vehicle

After weeks of shopping around for a MINI, I purchased my first vehicle yesterday. Cole Sandoval made the entire process simple and easy. He was attentive and never tried to push the sale on me. Definitely recommend him, and this dealership!

I drove home last night in my newly purchased “John Cooper Works”. My buying experience actually started a week earlier on March 2nd. That Saturday I met a young salesman name Cole Sandoval. Cole allowed me the freedom of walking around the car lot. Which I greatly appreciated. At that time I had not decided what type of Mini I would purchase or whether or not I was going to buy a car. Cole was there and answered all my questions. Cole was very knowledgeable and pleasant to talk to. I gave Cole my contact numbers and email address. Then headed back to my house which is a 45 miles away. I mentioned that to emphasize the fact I live 8 miles away from another Mini dealership. Considering the fact that I drove 90 miles round trip to make my purchase is a credit to Cole and the sales team at The Woodlands. After I got home I received a thank you email from Cole. I responded to Cole and told him I was having some technical problem with the car. He told me he would call me the next morning which he did. He was able to help me over the phone. My turn to say thank you to Cole. Way to follow up young man.

The staff at Mini of the Woodlands is great! All the people I worked with were friendly and very eager to help me. I enjoyed working with them and I just purchased my second Mini from Mini of the Woodlands. I wouldn't go anywhere else!

Great Service... Always!!

Just got a new Mini Countryman from Mini of the Woodlands and I absolutely love this car! Everyone at the dealership was so nice and helpful especially Cole Sandoval. He did a great job helping me with trading in my vehicle and getting a good deal on my new mini without feeling pressured to make a hasty decision. If you're in the market for a Mini go see Cole, he's honest and nice to work with!

Buying a car is not a very pleasant task for some of us, waiting at the dealer for hours can be frustrating. I decided to call and talk to Cole Sandoval and after a couple of emails and phone calls he found the right car at a fair price. I arrive to the dealer sign the papers and in less than thirty minutes we finished the deal. highly recommend him and the entire team at Mini of The Woodlands.

My favorite mini dealership in Houston

A B S O L U T E L Y A M A Z I N G

Mini of The Woodlands provides a quality professional service with online service scheduling. Their service managers keep you informed of service progress and technical suggestions to better take advantage of your time during a service visit I would definitely recommend this dealership as location of choice

Cole and Manuel helped me with picking out my car and setting up my lease. It was a fun experience and the people made it that much better. They were funny, friendly and super helpful with all the big and small details. I'm so happy we went to this location! (Now my bf wants a MINI lol)

Great customer service which made car buying very simple for me and my son! Special shout out to Cole Sandover who really helped us at every step of the process!

Had a great no-nonsense no-BS experience in my car purchase last week. Cole and the finance guy Manuel did a great job working with me to get the price where I wanted it with the warranty and additions I required to get the car. There was a small miscommunication that we found out after the purchase however Cole made it right without any hassle and I really appreciate that. Certainly a lot has changed since the days that this dealer shared the lot with BMW and got flat told by a sales man while looking that "you can't afford a MINI".

Very professional and friendly staff. I would highly recommend Cole Sandoval as a salesman! He is very friendly and knowledgeable and is not pushy like most other salesman from other dealerships.

Steven was great! Dustin in finance was also great to work with.

I can’t express how impressed we were with the staff over at MINI of the Woodlands. Tony was the first to greet us and actually took me on my test drive of the vehicle. Extremely polite and helpful. Cole was our sales associate and did an absolutely wonderful job. The process was extremely seamless and he did an exceptional job at listening and addressing my needs. Emannuel was our finance officer and was able to assist us with the best possible APR as well as with the extended warranty we were looking for. I will return to Cole and the rest of this team when we purchase our next MINI. Thanks again!!!

Someone there REALLY likes Houston Magazine. In the customer waiting area there were over a hundred copies of Houston Magazine and no other magazines or newspapers. The service experience was great. I made a same-day appointment online, that process was easy. It was a rainy day and during my visit I only saw 1 other customer. Spencer Boyd was friendly and knowledgeable getting my car in and out quickly.

Visit went smooth, they took care of the recall as requested. Only reason for not giving 5 stars is because I don't appreciate businesses that infringe on my 2nd amendment right.

Great place . I would recommend coming here. Friendly and worked with u to get the deal that works for u , awesome salesman Art Bernhardt, he has great experience.

I came in to trade in my Mini a few days back, the staff was extremely helpful, specially my sales man , Cole Sandoval. I was immediately helped as soon as I got in, Cole made the car buying experience so easy and pleasant. Mr. Manuel in the finance department took good care of me as well, they both answered all my questions and I was out of the dealership in my new wheels in no time. I can say this by far has been the best car buying experience! Thank you all at Mini of the Woodlands!

The front receptionist/salesperson was nice. They have a good selection for their size dealership.

I truly appreciated the communication to both myself and amongst each other from those in service and out in the garage. Professionalism. The Woodlands location has always exceeded expectations whenever a serviceable event has occurred. Very early on I wasn’t sure about my buying decision of a fun car over a more senseable one, now that I am two years in I see that I am getting the best of both decisions.

The service at Mini of The Woodlands is fantastic. Your time is important to them and they treat you like a queen. They are very respectful in every way.

I'm a fan. Great service at this location. We love the car!

Awesome experience. Cole was a tremendous salesman and Manuel was a very knowledgeable Finance Person!!!

Awesome service! Cole was amazing! He had the perfect car pulled up for a test drive within 10 minutes of me walking through the door! Highly recommend.

Great facility, service, and selection of Mini Coopers

Great facility, customer care, and selection of Mini Coopers.

I just bought my first car and MINI cooper in The Woodlands was the best choice. Beautiful showroom. My sales man is Mr. Cole Sandoval , he was outstanding!!! very helpful and always give you a good advise. Along with the sales Manager , Townley and Manuel are professional and friendly. Also all the staffs are very nice too. They will give you very warm welcome. Great experience for me. Highly recommend!!

Dustin Anderson was top notch in helping us find the perfect car! I can’t say enough nice things about the service and staff at MINI of The Woodlands.

Had issues trying to purchase a vehicle when that fell through at no fault of buyer the group really came through and made it work on another vehicle

The staff was very friendly The purchasing process was not overwhelming.

We purchased our new Mini last week and couldn't be happier about the transaction. We traded in a 2006 Corolla and got treated very fairly on the price. We found Dustin our salesman to be very professional and knowledgeable . We will definitely do business with them again in the future and highly recommend this business. Thanks Again

I would like to say the work ethic , kindness , human compassion , and care I receive from Mini of the woodlands is unparalleled . I have NEVER experienced this level of concern and care for guest to this level in all my years . I have purchased 2 cars from them and the service department exceeds my expectations every time always going the extra mile . Karey Galindo and the service manager deserve recognition of putting the guest first ! I will always recommend them . I have two mini dealers closer to me and I drive an hour with no traffic just to ensure a great experience !!! I have gone to sw mini and it’s not even remotely to the same level . Mini of the woodlands staff should be training all of the other mini dealers on how to treat and respect customers

I would like to say the work ethic , kindness , human compassion , and care I receive from Mini of the woodlands is unparalleled . I have NEVER experienced this level of concern and care for guest to this level in all my years . I have purchased 2 cars from them and the service department exceeds my expectations every time always going the extra mile . Karey Galindo and the service manager deserve recognition of putting the guest first ! I will always recommend them . I have two mini dealers closer to me and I drive an hour with no traffic just to ensure a great experience !!! I have gone to sw mini and it’s not even remotely to the same level . Mini of the woodlands staff should be training all of the other mini dealers on how to treat and respect customers

Just called to see how much it would cost to change my transmission fluid. The guy on the phone says it never needs to be changed. Its a lifetime fluid. It says in the owners manual to change it every 100k miles and there was a huge lawsuit about that being too long of an interval a few years back. Who is running this place? And why are the people in the service center unwilling to change the fluid even after i said it says too in the manual? I wouldnt waste your time going here. These people are either incompetent or dishonest.

I do not recommend anyone to buy a Mini at all!! My car has been having issues since I bought it with motoring problems. The car burns so much oil til it’s ridiculous and now there’s some sort of engine malfunction that Mini nor BMW want to recognize that is an issue on all Mini’s, not just the turbo charged ones with the oil consumption and timing chains that will cause serious engine malfunctioning. Now my car sits in a parking lot because of this issue! I’ve already went through the steering issue that they had to replace because of it going out and my car literally locking up which could’ve killed me! Now this!! I’m highly upset right now!

Nolen Doss rocks and delivers great customer service! He’s very compassionate and we really appreciate it!

Get your loan before you show up! They gave me a 6.29% but my credit union offered 2.9%. Shout out to Steve Gonzalez. Quick and painless car buying experience. They use the same ol' sell tactics but dont over do it. Bought a used scion.

One of the best buying experiences I’ve ever had . A sincerely Friendly and professional staff , beautiful showroom . We drove 3 and half hours from Tyler to purchase our mini ! I would do it again , in fact I plan on having them service the car while I own it requiring a 7 hour round trip to the Woodlands!!

We worked with Art to purchase our 2019 Mini Cooper 4 door hardtop. The process was a pleasant one, which is surprising to find as the car buying experience can often be an arduous task. Art worked with us via email for much of the process, allowing us to manage our office. They offered me more for my Jeep than the online quote suggested, proving that they are honest and that, to me, is everything when working with a business. The paperwork on the day of pickup was streamlined and straightforward. While letting go of my Jeep was hard, I LOVE my new vehicle and look forward to building a relationship with this dealership.

Thanks to Cole Sandoval who helped Carlos and I, Sylvia Rios, trade in our previous leased mini and into our new one with all the terms we were wanting to meet.

Had a great experience buying my rav4 here Dustin my sales person did and amazing job along with Manuel and Aka the managers. Highly recommend!

Art was so helpful! I moved from NJ to Texas and he kept me updated every step of the way and helped me find the best deal. I wanted to leave with my mini picked out and he made it happen! The follow up on thanking customers for their business is new to me but very much appreciated!

Tony found me the EXACT model with all the features I was looking for, and Dustin and Manuel walked me through buying a car for the first time. Good experience and now I have a car I love!

The service people here are amazing! Very kind, helpful and patient with any questions I had. I am very, very impressed

I love the service at this location, not only for my car but for me, as well. They took very good care of me and made sure I understood what was required and what was not. It was quick and easy. I DIDN’T feel like I was taken advantage of because I’m a woman!

I recently purchased my second MINI Cooper S, and MINI of the Woodlands did not disappoint. I had my first MINI for 14 years, and it was hard to let her go. Cole Sandoval was kind and genuinely compassionate as I made a simultaneously exciting and heartbreaking decision. It was a truly enjoyable experience on many levels.

I am not much for going to dealerships in general but thanks to Cole, I felt comfortable and the environment was relaxed yet focused on my needs. Thanks Cole!

Great day today at Canopy Quest! Thank you Mini of the Woodlands!!

My service advisor, Nolen Doss, did an excellent job on keeping me up-to-date on the diagnosis of my MINI Cooper S and the software update it needed. My only concern is that I am still waiting to see if my Auto Start/Stop will work again. (Vehicle was checked on October 26th and I was advised to check back in about the Auto Start/Stop a week after my visit.)

Cole Sandavol is awesome very helpful. Got us in and out w our daughters new Mini very quickly

Cole and the entire staff at Mini made this a great experience. They went above and beyond when it came to customer service. Thank y’all so much!!!

This is my first service experience with Mini of The Woodland for changing the break fluid and routin maintenance. To me, a two-hour wait for a routin maintenance is TOO LONG. Is it a standard practice? Facility is clean and comfortable, but coffee machine is out of the order & snack bar is missing. I have been to other Mini dealerships, and I believe the one in The Woodland can use some improvement on their hospitality.

Mechanic work = A+ Customer service = F

I drove three hours just to have my vehicle serviced here because they are honest and take care of their customers! Thanks for everything!!! Y’all are amazing!

I have dealt with MINI of The Woodlands since they were first built. Serviced my 2004 and I bought four MINI’s from them. I love the Car and the brand. Sales is always an issue but I have gotten great deals and worked with wonderful people. My lastest purchase a 2019 MINI Countryman Cooper S was a long process but came to deal were my budget wount take a hit, but wanted a couple of warranties and I was told finance would help with that but finance wouldn’t budge on anything so all I got was the car and windshield proctection and was a little over budget. That is all that kept a five star rating this time around. I would and have recommended MoTW to friends and coworkers. Love the car and brand!

Excelente

Awsome experience by far the best Mini dealership I’ve ever visited worth the hour drive and will continue to do so.

Go see Steven G. he did great made sure we had what we needed. Hugo in the parts department was amazing too!! Highly recommend them.

Best experience yet in a MINI dealership

Good customer service

Custom order of my 2019 Mini Cooper S Hard Top came in exactly the way I wanted. Customer service is beyond all expectations. Not to sound corny, Art made me feel like I was family. Even though assembly and shipment took a few months, he was in constant contact with me and remains to be even after my purchase was completed ensuring my satisfaction with my purchase. I highly recommend this dealership. From initial meeting to signing final papers, I was never uncomfortable or pressured into anything I didn’t want. When I said no to something it was heard loud and clear (I’m in the military so that matters a lot to me). I wasn’t rushed into making any decisions about my fabulous new vehicle. For which I am extremely grateful because it’s my dream car, and motoring in my new Mini is pure joy.

My wife and I just bought our third Mini. We had Cole as a motoring advisor and he is definitely one of the best we've had at any dealership we've been to. We highly recommend Minis as cars, and if you are going to get one, Cole is the guy to see!

I needed routine service as well as a recall item repaired. From scheduling the appointment to receiving the car the customer service was tremendous. There were no surprises. The cost and time was as expected and agreed and I was able to wait comfortably while the repairs were done.. The dealership also assessed the entire car and gave me some options about other services I might want. I deferred these to a later date with no pressure from the customer service rep.

Great experience. My car died en route from Dallas! Horrible experience, but The Woodlands took great care of my little MINI. Thanks a million! Thanks Kelly!

My daughter’s car had a bad door gasket. Took it to our usual place down the road from Mini. It wasn’t something they could do so we dropped it at Mini and told them to look the rest of the car over while it was there. They didn’t call when they were supposed to and wouldn’t return calls. After a day and a half we find out there are SEVERAL issue that MUST be fixed. Cracked valve cover, oil pan gasket, oil pump solenoid, intake vent line...after it just left it’s normal shop...THOUSANDS of dollars!!!! We picked it up, took it straight back to it’s normal shop and had them open it up in front of us. NOTHING WRONG!!! F$;KiNg LYING, CROOKED, SOBs!!!!! You guys should be ASHAMED of yourselves. Preying on people’s trusting nature. FU!!!

Fast,friendly service and staff. Nolen was very informative and helpful.

TERRIBLE. My car Broke down in the freeway and had to be towed towed to the dealership last Thursday. They replaced the computer ($3,000) and said the car was running. They sent me a long list of additional “suggested” maintenance repairs that it needed, and said we could pick it up yesterday - that’s when they mentioned that the battery light was on and they couldn’t figure out whether it was the alternator ($1895) or the battery ($595) - the trade in value was only $8k.... so we asked them to figure out what it was - after having the car for SIX DAYS. Anyway.... they wanted to do the repairs but my husband didn’t want to spend another $2500 on the car. They said we could drive it, that it was fine, but would need to be looked at. We looked at new cars while we were there and had the salesman (Art Bernhardt) pricing some new vehicles for us. We then tried to drive my car (to another mechanic) and the car died again - in the exact same manner as before, locking up and coming to a complete stop on the freeway - right across the freeway from Mini of The Woodlands. We had to have it TOWED AGAIN off the freeway to another shop, and we are waiting on news of the repairs and cost for towing and repairs. So..... what do you think about our service experience? We are HORRIFIED. And we believe we were taken advantage of by the service department. Certainly not taken care of in any manner of speaking. Also, we were never contacted by sales about the pricing we requested. I guess they all buried their heads in the sand and forgot about us. Well, we won’t ever forget it. And we will definitely let the people know that matter. Ie: news media and social media. So, there is your review. Please take this seriously. It was a disaster. Your service department is a joke. A giant ripoff.

My service advisor Kelly Galindo is AWESOME!!!!!!!!

Absolutely fantastic experience from start to finish! Art Bernhardt in Sales was attentive, professional, responsive and excellent to deal with. He made the buying process from start to finish smooth and hassle free. The General Manager Aka Demesa was just as impressive reaching out just to make sure all was going well. Thank you Art and Aka for the amazing buying experience! We love our new Mini!

Extremely helpful in all respects. The paperwork was somewhat daunting, which is why the Buying Process didn't get a five star review. I'm not sure that all of it was required. Extremely pleased with the floor salesman, Art Bernhardt, who was probably the best salesman I've ever had to deal with. Most of them, I"d like to strangle when I'm done, but Art made the whole experience as pleasant as it could be.

The service Department at Mini is, I believe, the heart of their business. They are always prompt and responsive to your needs. Kelly pays great attention to our concerns and questions, is very professional, and is customer oriented and service driven. Thanks Mini for good experiences !

I've never had a problem with this dealership. They are always friendly and reliable when it comes time to service or have something done to my vehicle. They make you feel at home. Great place.

Beautiful dealership, friendly service advisor, very accommodating. Received a loaner vehicle and a prompt phone call when my vehicle repair was done. Car was washed and interior vacuumed.

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Great experience; efficient and very customer oriented.

I just moved to the area and took my vehicle in for service. I have been extremely pleased with the service I have gotten at Mini. At the dealerships I have used, they have gone above and beyond my expectations. Woodlands Mini is no exception. Kelly, my service advisor, was easy-going and professional. I WILL be buying another Mini when it is time. The service is The BEST I have ever encountered from any car dealer. Thank you MINI for giving me yet another opportunity to brag about your corporation!

Even though I bought a slightly used Audi instead of a new Mini we were still treated like top notch customers!,, our salesman Cole and the finance manager did a great job of getting us in and out of there in a timely manner. (anybody that's bought a new car knows it takes time, even if you pay cash for a car still takes awhile). They also did their best to keep us in our price and payment range.. few dollars more than I wanted to spend per month but not out of the realm of being reasonable. Will definitely go back when needing another car!

I brought my Mini Cooper S in on 7-10-18 for a recall on the turbo cooler and they could not have been nicer or more efficient. The place is nice too and the coffee machine is awesome. It is also in a convenient location on I-45 North in the Woodlands. I had a little more service done to the auto while I was there and the things they found were items I already knew needed to be done. Highly recommend and would take my auto there again!!

Nolen always ensures that I get my MINI well taken care of. Great service.

My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.

My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.

I WAS. NOT IMPRESSED, AUTO WAS NOT READY ,NOT WASHED AS TOLD,SERVICE DID THE OLD Firestone sales tactic by calling me and increased, ,,problem and compleationtimr and COSTS.grade 3 of 10. Ok

The service department was quick and very friendly. Kelly was wonderful and took care of us.

Real awesome place man!!!!!!! Jaren Fusco real awesome guy helped me out on my first purcahse of a car and man everything was awesome!!! Good fair prices for good quality cars!

Every time I go for an oil change I am quoted at a price that's higher than the advertised price on their website. Make sure to show them the price you viewed online so they can honor it. They still will charge you a little more but it's better than at least $20 more than expected. Make sure you know which services you had completed that are under warranty so that you do not end up paying for repaired that are covered. The customer service by Kelly was great! He seemed like he genuinely cared about what was wrong with my car and addressing those issues. Also, make sure that when you are paying, you are not being charged for something that was not previously agreed upon.

Took my Mini to Mini of the Woodlands due to leaking radiator fluid. They diagnosed the problem as needing to replace the Oil Filter Housing for over $3,000. Had anther repair shop replace the gasket for less than 1/3 the price. Very dissapointed

I have tried giving them the benefit of the doubt. Surely a luxury type dealership doesn't have such poor customer service...but they do. Sales was fine, but their service dept is terrible. They don't communicate. You have to schedule an appointment to get routine service/ oil changes/ warranty/ etc. An appt for an oil change is an hour and a half. When I asked why, I was told "bc we only have two technicians and they are out to lunch.". Um, then WHY schedule an appointment for then? This isn't the first time their service dept has disappointed. I don't think they have any standard of service there. CERTAINLY nothing like that of BMW.

Fast, courteous service. Dropped my car off around opening and it was ready before lunch.

Arthur was excellent with helping me choose the car I wanted. Since I ended by going to the showroom on Memorial day and all the people were very busy Arthur was very nice and friendly. He even shared the pizza he had ordered because it got late in the evening. I would surely recommend Mini of the woodlands to anyone who is looking to buy or lease a Mini

Service was completed quickly and they even replaced the missing front emblem and broken light ring at no charge! Car was sparkling clean when I picked it up. Loaner car process was efficient and quick.

I accidentally had a “run in” with a concrete median. Needless to say, my wheels were damaged not to mention shredded tires. AAA towed my vehicle to Woodlands Mini. I cannot begin to state how efficient and courteous they were to me. I was a bit shaken up by the incident, but Kelly G. handled everything beautifully. When I decided to get insurance involved, Kelly took the reigns and there was no problem getting parts needed to get me rolling again. My incident happened on a Monday and my car was ready to go by Friday. I felt like this was a quick turn around considering the damages incurred and ordering of parts. I had previously been dealing with a Mini dealership in Arlington, Tx. Services were good at both places but the personnel at the Woodlands was superior.

I’ve made 3 purchases from an Autonation dealership in the past 4 years. The first 3 were quite good, the last two experiences have me thinking something has changed with how these dealerships are operated. In the most recent case, there’s quite a bit of arrogance coming from this dealership. I was only there for a little over an hour and over the course of the time, the salesperson spent more time telling me what he wouldn’t do rather than what he could do. They low balled me on my trade and while I expected this, I also expected a little negotiation. His response was, we don’t do that anymore, everything is controlled out of Florida. Asked about switching our rims. His response, we can’t do that here. Asked about racing stripes. His response, you can have this done aftermarket on your own. My response was to leave and take my business elsewhere. Simply a horrible experience. Sending feedback to corporate was a wasted effort the last time Autonation did a bad job. Shocking I received no response from them. I’m done with them. Hundreds of cars on the lot and I was the only customer in the place. Keep telling people what you won’t do for them!

Had a heat sensor replaced in my wife's Countryman that was causing the cooling fan to run and drain the battery, under warranty. As well, the mobile phone connection to blue tooth did not seem to work. Made an appointment for 4 days after I called them so we could make sure to get a loaner - and good I did. The process took 3 days, which seems an inordinate amount of time - even if you do have a free loaner. Had to call them for updates. In addition, my wife tells me the blue tooth functionality still isn't working right. I haven't had a chance to follow up myself, but it's either not working or inadequately explained to my wife. It's 30-40 minutes to get the car to the service center, so if it isn't working, there's another 1/2 day lost to the issue at least. We've got the car so that it's not draining the battery, but not particularly happy.

This was an out of town purchase for us. Cole went above and beyond to answer all of our questions and he everything ready to go for us when we arrived at the dealership. He has also followed up with us after the purchase to make sure we were happy with the vehicle and to see if we had any questions.

Great Service as usual. Got My Countryman services yesterday. Crew is very friendly and provide feedback of what was done on my Car.

Best service in the Nation! Friendly team. What you saw with the sales department is also in service department. They gave me a royal treatment.

Would have gotten 5 stars but after my service was completed they did not wash my car and left fluids on my car. Plus they forgot I was waiting and I was sitting for 20 min saw my car and asked how long had my car been sitting there? The rep stated he didn't know. To make a long story short.. they forgot about me. I left very upset. Not intending on going back to that cite.

Spencer Boyd and the rest of the team at Mini of The Wooodlands gave us quality service. We appreciate it.

Fantastic experience! JayDee made it super easy and super friendly!

Everyone was extremely helpful and nice, especially Dustin, our salesman . Love my new MINI.

Dont go here if your car isnt under warranty. They wanted 1500 to change the thermostat housing and a leaking water pipe on my mini. Told me it wasnt going to be easy to fix and that they would have to take my car for a few days. I went to north houston beemer and they fixed everything in under 2 hours for less than half of what mini wanted. Used oem parts and coolant too. Super disappointed in the mini service dept.

I went to get a high pressure fuel pump warrentied and they didn't have the car an hour and said that it was not the problem. they said it was a mis-fire and a no fuel code well if the pump isn't putting out the correct amount of fuel the computer will put the car in limp mode and cause it to misfire.....

Even though I didn’t purchase from MINI Woodlands the staff was more than happy to answer any and all questions that I had regarding the used vehicle I was interested in. Would recommend anyone go to this dealership.

My first time at this location. Very pleased

I was well informed of the time I had to wait and of the repairsy needed.

Sells man was AWESOME..... Ask for ART.... He and the management will take care of you.

I had a great buying experience at the Mini of the Woodlands. Cole Sandoval is an easy person to talk with, low pressure, follows through and gave me a good deal on the car. After purchasing the car I took it to my local mechanic and they found nothing wrong with the car. Thanks for all your help Cole, I love my car!

It was not so good experience in beginning but once Art took over it was flawless.

Good and fast service, kind attention.

I bought my MINI in mid Nov and though I went theough the manual and settings on the car, I wanted to make sure it didn't need any immediate services. I made an appointment at the MINI Dearlership in The Woodlands to have it checked, even though I did not purchase here and the service was exceptional. I will continue to bring my car here for all services, routine and specialized, not only because it would be best for my car but also because the staff here is knowledgeable, patient, friendly and kind. Nolan Doss answered all my questions and made me feel very at ease that my car was getting the best care possible. Thanks again to the wonderful team at MINI in The Woodlands, Monica Varela

Genuine and warm costumer service from the staff, Kelly Galindo is incredible polite and helpful. Great atmosphere all around!!!

I've bought two cars from Mini of the Woodlands, the team there is so great and helpful and honest. I would recommend them to anyone!

Excellent service. Unpressured. Very happy.

Very friendly and professional sales team that was willing to fix a few small blemishes on the vehicle to improve true Customer satisfaction. I was an out of state buyer, (great price on the exact vehicle and options I was looking for) however, I would definitely recommend this dealership for the buyer experience I had throughout the process. Thanks Mark and Noah for all your support.

Staff was friendly and accommodating and they had a good selection

Asked for the pink plate and did not get it.😥 But overall the service was great.

Excellent service from the service department! I'm happy!

Nov 2017, I purchased a used car (1 year old, not a Mini), from Cole who was a pleasure to work with. Wish I could say the same about Jerome (pretty sure thats his name) in Financing. He was extremely rude during the entire transaction. For example: I asked him a question. Obviously annoyed, he rudely replied, "I TOLD YOU THAT ALREADY". I looked at my partner who said to me "No he didn't". And what difference does it make if he did tell me, I'm the customer, if I ask twice, then answer me twice so I understand. Keep in mind, this is just one example of how he talked to me. I'll stop there to keep from writing a book. I was nearly finished signing all the paperwork when I finally said to Jerome, "You better wrap this up or I'm going to explode and it will not be pretty!" At that point, he shut his mouth and did his job. Honestly, if it hadn't been for Cole and the simple fact I was tired of car shopping, I would have torn up the paperwork and voided the sale. I would/will not purchase from this dealership again simply because of Jerome. However, I would purchase from Cole at another dealership. Cole followed up and did everything he said he would do. Cole is the reason I am giving 3 stars.

All process was so considerate. I usually don't like to go to dealer shop or maintenance center because whole process is so long and I don't understand what they are saying with technical terms. But MINI of Woodlands, they were willing to explain all the issues in my level of understanding, and didn't make me bored to wait for. I appreciate their service and really recommend this place to everyone who wants MINI!

Cole and Timothy were very nice! Cole didn't pressure us and was very flexible and understanding with all of our concerns. Thank you so much!

I had an unknown reason for a knocking sound from the front end. It took a fair amount of time to locate a faulty transmission support. But it was found and repaired. Because of our distance from the dealer, we were provided a loaner.

A+++ service advisor Kelly Galindo. Late in the evening my tire was flat/blown out. He was able to fix it under my warranty and stayed a little bit over closing time to get me on my way. I usually go to momentum Mini, but he has certainly changed that for me. I will now be going to Mini of the woodlands.

It's great love the atmospherevv vvvv

Every time I take my Mini to be serviced, they are great to deal with.

Amazing customer care and management. Always look out for the customer experience!

Very easy to work with, even got us a better interest rate than our actual bank.

Great experience! I recommend Kelly as an advisor. Great communication throughout the whole process.

Wow! If everyone had an experience as great as we had at Mini of the Woodlands, car dealerships wouldn't have bad reputations! There are two gentlemen we would like to mention, Aka, the manager who was very professional and helpful, and the salesman Timothy, who was friendly, helpful and VERY patient! We bought a used CRV and my husband spent a great deal of time looking it over. We are so happy with our purchase and we are so pleased with the way we were treated!!! Thanks Aka and Timothy!

Wow, if all car dealerships treated the customer like Mini of the Woodlands people could look forward to buying a vehicle! Aka DeMesa, the manager, was professional and helpful in many ways! Our salesman, Timothy Simpson, was likable, knowledgeable, and above all patient with us! I wanted to inspect the vehicle closely because I had experience as an automotive mechanic so they let me take all the time I needed. Thank you Aka and Timothy!

Service representative, Kelly, was very friendly and courteous. Work was completed quickly.

Service representative, Kelly, was friendly and courteous. Work was completed in a very acceptable amount of time.

Don't fill out a credit app here unless you're prepared to have at least 12 different inquiries om your credit report. When I called and advised them to stop with the inquiries they told me that they'd look into it. This resulted in someone calling me to argue that they only run credit once, yet I've got letters from 12 different banks stating that Mini of the Woodlands ran my credit. Sheesh.

After looking at several cars in the past few days, I went to test drive a preowned '17 VW Passat that I had found online at the last minute. Filled out the info request and they called me just a few minutes after to set up a time...I was already on the way. My salesman was Cole Sandoval and he immediately met us as we walked in the front door. He had everything ready for us and we took a test drive right away. We decided to buy the car after negotiating the price for my trade-in. Dealing with Cole was seamless; he was very attentive and kept us informed throughout the entire process. (I was coming up on lunch and we were hungry!) I found out later that the vehicle did not come with a manual. Mr. Sandoval found one for me the very next day and all is well! I would definitely recommend this dealership.

I went to this dealership to buy a new MINI. They were supposed to email me all the information on the car, the specs with the price/financing breakdown, and a day later I get a sheet for a car I didn't even look at. What is wrong with these people. Dealing with the sales staff was not pleasant. The first guy they sent out couldn't even answer any questions about the cars. he knew nothing. The interest rate they offered was 6.9%. I went to a different dealership out by League City and got a new MINI with 1.9% interest. Mini of the Woodland sucks.

I took my car to mini of the woodlands service department. I was charged $1100 and told my car was fixed and running fine. By the time I had gotten to the first stop light the car was doing the exact thing I had brought it in for. When I returned the staff was rude I was made to wait. Finally talked to general manager was told he would call me back on Tuesday. That never happened. Stopped payment on my check then they called me back but refused accept responsibility for the fact that my car was not fixed.

My husband's MINI was scheduled for maintenance, so we headed to the dealership and planned to make a morning of it. MINI told us that they would take us to the mall since we did not request a loaner car in advance as we talked to them on the phone, halfway to the dealership. They exceeded expectations by providing a us a loaner car upon our arrival!!! Thank you MINI of The Woodlands for pleasantly surprising us!!!

Great service. Nolan was very helpful.

I bought my Mini here . Great people and great service.

Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY

Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Great service on my mini

I need to first make clear that my wife and I have been Mini customers for the last four years. This experience was one of the worst I have EVER had at any dealership. It started with the young lady who tried to take my appointment on the phone. She kept assuming my needs instead of listening. Finally I ask for a manager and I was placed on hold for 15 minutes. I had to drive up to the dealership to make the appointment . When I bring my car in the porters are sitting at the side heads deep into their phones. When we receive the loaner car, the car is dusty, has less than a quarter tank of fuel, and then 10 minutes from the dealership the low tire warning starts to chime. We head to a station fill the tank and tires. The warning goes off 10 minutes later. Our vehicle was repaired in four days. The people who your customers see need to be a bit more attentive or need to find another place to work

Awesome 10 for 10.

Outstanding service from top to bottom,very easy to deal with,highly recommended.Buying a car was hassle free at a great price.

The recent service of our 2014 MINI was fast and efficient. Our tech was polite and knowledgeable when we brought the car in to check a warning light. They were quick to diagnose and correct the problem - and our car was clean and washed when we picked it up.

Service is good however they are slow - so if you need service plan if they say 2 it’s 4 and if 4 just leave for a day unless you like sitting .... everyone is nice they just are not in a hurry. Good and bad i guess

The service department is great. Car always Looks and drives great.

Russell was very communicative while my car was being serviced. He explained everything very clearly and talked me through my options. I was there for 4 hours, but the furniture is comfy, there’s WiFi and plenty of good reading material.

Amazing service! The awesome agent that helped me get my car, Cole Sandoval, and the business manager that got me approved, Jerome Dunu, were both very straight forward with me and helped me every step of the way (along with my sister) to purchasing my very first car. I will definitely go back and absolutely positively recommend others to go!!

Long day!

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

I just wanted to thank everyone who worked with me on purchasing this car. I was closing on a house that took longer than expected and this team went out of its way to help me during this trying time. Thanks!

Very good. Even though I bought s used car I was treated as well as any new car dealer would Servive you. Great facilities, knowledgeable people.

1000.00 to change spark plugs and 450.00 for plug wires REALLY! No I looked up on YouTube and did it in less than a hour for 245.00 NOT HAPPY

Dustin great representative for Mini of The Woodlands dealership. Easy and patient to deal with. 2013 Lexus RX 350 was "Immaculate" according to our mechanic. He said dealership sold good clean products. Dustin delivered the car twice ,from The Woodlands to the Champions area. Not a short drive. We were flooded out only have one driver and had to bring temp veh. back to owner. Very compassionate on his part for our problem.

Our sales person, Dustin was very customer oriented. We were flooded out and could bot pick up the car. Only one driver in the house. He delivered the car from The Woodlands to the Champions area, a good drive, twice. The vehicle was taken to our mechanic and he d described it as "Immaculate". When he asked where we purchased it we told him Mini of The Woodlands he replied excellent dealership they have good products. We did have scrape marks on the hood and they took the car back and touched up with paint not actually refinished. Otherwise happy with the product at a fair price.

Brian Lowden was awesome to deal with from start to finish! Drove 2 hours and saved $3k over our local dealer fro the same car! Well worth the drive and no "Hurricane Harvey" price gouging here! Thank you!!

Terribly disappointed that they don’t stand behind their whole product. Bought a new Mini hardtop with Navigation. Turned out the map address data had a major defect for Houston: many of the downtown areas were in “Clutch City” rather than “Houston”. This caused the navigation system to not be able to locate places. I had to contact the company that makes their navigation maps myself to get the data updates corrected. Never received a thank you from Mini of the Woodlands, nor did they replace my flawed data part. They expected me to buy one. Makes me wonder what other parts of their product they don’t stand behind.

Since new management, much improved. First buying experience, 05, was what brought me back for a new Mini in 14; that buying experience should have resulted in my telling Mini of the Woodlands that they could take their $38k vehicle and shove it. Vehicle was 6 weeks late, no communication from either Mini Corp or dealership....I love the Mini - but new car team even refused to allow me to take a picture in the showroom Mini photo area when I picked it up. Told me the old Mini way was gone and I needed to get over it. I'm glad you seem to be improving your Mini attitude. Service this time was great.

I recently traded my mini for a mini countryman. With the help of Dustin and Tim, they made it possible. They are incredible employees- to be honest I haven't met an employee there that isn't kind or knowledgeable. Everyone there is great, they have great deals, willing to work with you and the facility is great. Super clean. All and all there is no reason they don't deserve every star.

This is an Auto Nation dealership. I purchased a vehicle and decided I didn't like it. I spoke to Keith, the Sales Manager and the Finance Manager about my unhappiness. They honored their customer satisfaction guarantee and allowed me to return the vehicle. They were very pleasant and professional. I'm very pleased with their service and highly recommend doing business with Auto Nation and especially this particular dealership. I worked with two Salespeople, Mark and James, and they were both very helpful and easy to deal with. Thank you To all the Mini of the Woodlands Team!

I have absolutely 0 complaints about my experience purchasing my truck, extremely happy customer!

i only went to test drive the car ... and I walked out a new car owner. I was treated with respect and I felt that my time was valued and they tried to have everyone ready for me in a reasonable time frame.

This was the second vehicle I have purchased at Mini of the Woodlands. Both times were a pleasant experience.

They did go pick a car up for me at another dealership but they did not fill out my finance paper correctly and I had to return twice to sign updated documents. Then I received a call to pick up my license plate and I went to pick it up they couldn't find it.

Great Place to buy a car. The team is one of a kind very professional and just an all round good group of people.

great buying experience, my salesman Art Bernhardt was informative and answered all my questions honestly. my husband and I came with a pre-approval from capitalone and the whole transaction went smoothly. I highly recommend mini of woodlands for a great no hassle car buying experience.

If I could give zero stars I would. Leased a car here and have had the poorest service I've ever experienced. When our lease is up, I am walking away and taking my business somewhere else. Preferably to a place where I'm treated with common decency and respect.

Great service center for my mini. Friendly and quick

Good. It is silly to make me write more than I wish and normally would not bother.

JD was friendly and very knowledgeable. He made buying a car easy and fun!

Thank you Brian Lowden for an outstanding buying experience! Your attention to details important to me and your constant updates as to the status of my new Mini Cooper S Convertible made the process easy and painless. I am more than satisfied!

James T. took such wonderful care of me. I came in as a #ihateharvey victim and left a survivor! I am one step closer to getting my life back thanks to the very empathetic staff at Mini The Woodlands! Thank you!

While my service guy Nolan deserves 5 stars, I'm giving my overall experience 3. Mainly due to the incredible lack of communication. even when you call, the girl at the desk was telling work was being done that I didn't authorize........wait.....hang on....they only did the oil change ! Um wait hang on... they put on new tires. WHAT???? 4 hours later - me to girl - is my car ready? I guess I'll have to show up to find out what has been done and how much this is costing. Girl- oh ya! It's totally ready! 1.5 hours later - my car was not ready And girl was spinning her hair around her fingers- what a wonderful experience. Like I said Nolan in particular is always a pleasure to work with. He is knowledgeable, gets to the point and clarifies everything for me. But I'm really dreading calling back for my next maintenance service. REALLY NOT LOOKING FORWARD TO IT.

Terrible experience with very unprofessional staff. I called before leaving from 50minutes away from this dealership just to verify the vehicle I was interested in was on the lot. Talked to the "internet manager" he was like yes it's here! Got there and car was gone! At that point the story completely changed! I wouldn't recommend them to ANYONE!!!

They were nice and helpful

My sales guy Tim was so down to earth and friendly. They didn't try to "upsale" me or shove any sleezy sales tactics down my throat like other places. My experience here was awesome.

Purchased new car here.

We have been taking our car here since we got it about 2 years ago. Excellent service. Had a minor mishap with a JCW kit but they came through and made up for it ten-fold. Highly recommend!

Had everything I needed

Mini of the Woodlands sales people are extremely enthusiastic about getting you into a great Mini Cooper that will make you smile for sure! They make sure you are well informed when you purchase a new vehicle.

Not pushy relaxed

Muy buena atención,excelente experiencia. Se los recomiendo a todas mis amistades.

We were searching a used Mini for our daughter and worked with Dustin Anderson at Mini of the The Woodlands. This could not have been a better experience. Dustin was very knowledgeable and had an excellent sales and customer service approach throughout the entire process. Even went above and beyond what i was expecting him to do. Will certainly recommend working with him and the team at Mini of The Woodlands. A+ experience.

We received very good service from courteous and helpful personnel.

Good service and follow up after initially looking at the vehicle purchased. Paper work was as painless as it could be. Personal attention was good.

Kelly explained the service process which lead to a good experience.

MINI of the Woodlands was absolutely the best place I ever bought a car - in fact the best place I have ever shopped! The salesman went above and beyond expectations. He was very knowledgeable, very courteous, very respectful and made me feel like I was appreciated for being there and they really wanted me to be happy and completely satisfied with their business! In fact, every employee who walked by was very friendly and courteous. Even the general manager came and introduced himself and assured us that if he could help in any way just call him. He was great to talk to every time we visited the store. Even after we purchased a car they were great in taking care of our needs. Anyone who is shopping for a car should go by MINI of the Woodlands- the deals and the experience will astound you! A great team!

Ready for me at my appointment time, quick drop off and loaner was waiting. Fantastic customer service by the service team ! Excellent follow up and 1 day service with no life interruptions . Thank you Mini of The Woodlands service department!

Love working with the MINI of the Woodlands team. Professional, and willing to go that extra step to ensure a smooth and excellent deal. This is my third MINI from them. Go see Keith Sutch or Art Bernhardt and tell them I sent you.

Excellence service with detailed explanations of needed repairs.

Always prompt and friendly while they deliver what is scheduled.

I just bring my Mini S for an Airbag recall, they fixed the problem without cost, also checked the car and sent me a list of recommended things to fix. The crew is very friendly and they give you updates about the repair.

I do not want to provide a comment of 50 Characters

I've always had a great experience at this dealership

We bought our first MINI today and from the moment we first spoke on the phone to Brian, we felt comfortable, welcomed, and as though everyone had our best interests in mind. Can't say enough good things...

They don't honor recalls and their service is horrible!

Dealership and sales staff (Brian especially) top notch helpful!

Excellent customer service very professional they keep you informed on progress they know your time is valuable

Had a great experience at Mini of the Woodlands. Tim, Aka and the gang were great and treated us very well. I would definitely recommend them and their dealership.

As always Kelly was so helpful in scheduling my appointment. He is polite and knowledgable. The guys greeting me seem so happy to see me! My baby was so clean and shiny for our long drive home!

Great service from Mini of The Woodland, The sales Team (Brian and Danielle) was great and Manuel (Financial) was really helpful, Definitely a great experience!!!

Found a used chevy Tahoe on cars.com, our salesman was Brian, he was easy to talk to and made the buying process stress-free. We are so happy with our purchase!!

I have been a customer of MoTW since it's opened. I had my 04 hardtop serviced there and have bought 3 MINI's from them. Sales and Service has always been top notice in my book and they always make me feel welcome and a part of their team! KUDOS to MoTW!!

I needed some engine service/repair on my 2013 Mini Cooper S. They did a good job addressing the problem. Prompt, friendly, clean place with folks who know what to do.

Recently brought my '09 Clubman into the Mini of the Woodlands shop for repairs and a checkup. I requested a loaner car due to the fact that we live 25 miles away and I knew my mini would be in the shop for a couple of days. They arranged everything and I was able to keep the loaner for the weekend. It was a nearly new Mini Clubman......nice to drive and enjoyed the new features. But was soo happy to get my "Vanellopi" back. She was running like new and was sparkling clean :) Thank You...Mini of the Woodlands for taking such good care of her!!!!!

I needed a parking light for my 2015 Mini Cooper. They didn't have it - said they'd order it. That was March. Now it's May. No call, text or email. What's going on, Nolen?

Awesome staff! I own my 2nd mini and would buy a 3rd and 4th.... service department has never let me down. And I still chat with Brian Lowden who sold me my current mini. Great guy and a value to mini.

My extended maintenance expires the end of this month, so I made an appointment to get one last oil change and my state inspection. When I arrived for my 1pm appointment, I was told that my car was not yet do for an oil change and they wouldn't be able to offer me one, even though my maintenance was expiring. So, essentially, I had driven 40 minutes for a state inspection I could have gotten anywhere. To make it up to me, they offered to replace my windshield wiper blades. I asked "So it won't take too long." Cathy replied "no, not long at all." So I said, "I'll leave my work in the car then and do it when I get home." Not known to me until I looked at their paperwork while checking out, they did not begin working on my car until 1:45pm. At 2:30pm I was finally told my car was being washed. It would be out in 15-20 minutes. This was the first update I had received. At 3pm, I was told that Cathy talked to the Maintenance Manager at Mini USA and got my oil change approved. I do appreciate the effort in getting that approved, but my car was not complete until 4pm! They knew I was waiting in the lobby, so it should not have taken 3 hours for an oil change and state inspection. Also, when you knew my car was not going to be in and out and I had work to do in my car, you could have asked if I needed anything out of my car, or given me an updates prior to the 1.5 hour mark! I'm so glad my Extended Warranty and Maintenance plan are now expired, which is sad as it means I'll now have to pay out-of-pocket. But, I NEVER have to use Mini of the Woodlands Service Department again. If you do use it, trust me, don't be a "waiter." Make them give you a loaner car. Still can't believe I wasted a whole afternoon (and was forced to drive in Friday rush hour traffic home) for a stupid oil change and state inspection.

I absolutely dread the car-buying experience, but James Norrell and the staff at MINI of The Woodlands did an excellent job of making sure I was comfortable throughout the entire experience. I never felt any pressure, and the team did an excellent job of LISTENING to what I was in search for in regards to the right vehicle at the right price and monthly payment, especially to someone like me on a tight budget. Thank you Mr. Norrell and to all else involved!

You Guys was way understaff to provide services in the Dept. Poor Blonde Lady was doing all the work up front , ripping and running doing her best to provide customer service. Job Well DONE to her , Grade ( D - ) for the mgmt. Team of the dealership.

Mr. Art was very professional, quick, and accommodating when taking two trucks on trade and putting me in a 2016 Ford F-150. Thanks a million and I'm loving my new truck.

I had a wonderful experience at the Mini of the Woodlands .The sales man Dustin was awesome made things go very smooth!!!

Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.

Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.

The process of purchasing our new 2017 Mini Countryman at this dealership was extremely efficient from a customer perspective. This frankly was a bit of a surprise given my past experience in purchasing a car. I think without a doubt the single most important factor in making this a pleasant experience was our salesman, Brian Lowden. He was courteous and answered all questions. He displayed empathy and his product knowledge was commendable.

I have never been so satisfied with a purchase and will recommend family and friends

Outstanding service! Very helpful and friendly staff!

Great experience. Walked in with one car in mind, it was unfortunately sold, but Brian did great job of showing current inventory, discussing the options, and acting in best interest of the customer. We saw a great deal, did the test drive that included detailed information from Brian and a no issues discussion of the price and terms. From there on all interactions with finance and follow ups has been excellent and easy. The car I bought was even better than the car I wanted to see before I visited and the deal was great.

We had a wonderful experience with our mini dealer. Especially Art Bernhardt. He was super friendly and attentive. He made the whole experience easy and hassle free.Thanks Art for such an amazing time.

They took my payment to reserve a car and then sold it hours before I was going to pick it up. Not to mention, I have put down the insurance payment. Beyond livid!

We felt very welcome at Mini of The Woodlands, without any pressure or "selling"! We went back and forth a number of times on our car purchase and were worked with all the way through with the utmost patience. Brian was fantastic. Thank you so much Mini of The Woodlands, we love our new JCW!

My Sales Advisor was very helpful, knowledgeable and a pleasure to work with.

Purchasing the Mini Cooper was easily the best car buying experience I've ever had. The ease and straightforwardness of the purchase by far is a no brainer and I will be back to buy the next one. Brian, is a straight shooter and made the process so easy.

My salesman was outstanding, the selection of cars to choose from was great, and delivery of my new car fun!!!

Brian Lowden was extremely knowledgeable and helpful. We met Brian at the 2016 Car Show in Houston. We are enjoying Lovie our Mini Cooper she is Beautiful. She was truly worth the wait. It was a pleasure doing business with Brian and everyone else involved in our purchase. I'm sure the service after the sales will be as great. Thank you, Oliver and Rita Rathmann

When I put in a request for more information online, I got a call back within 10 minutes. I got my car the next day. The sales rep said he was proud of me because my credit was good for my age and it felt genuine. I was walked through all the features so I wouldn't be confused and they offered to replace the stripes free of charge when they saw a blemish on one. My sister has a mini and now I do too. I wouldn't be surprised if my mom got one next. A great place to buy!

Brian Lowden and the team at Mini of The Woodlands (TX) provided great service. On our initial visit we told him we were considering three makers. He was respectful of our choices and never tried a hard-sell, but he told us he felt certain we would decide on the Mini. He was right. Brian understands that the Mini brand is all about service and taking care of the customer. He does a great job with that!

My wife and I worked with Brian Lowden and couldn't of had a better experience. His patients with us on wanting to drive every make and model (sometimes two or three times) was greatly appreciated. Would recommend this dealership and Brian to anybody.

My salesman James Norrell was awesome. He answered all the questions I had about the challenger I got from their dealership and it was one of the easiest vehicle purchases I've ever done.

Brian was very helpful and informed on the vehicle I purchased. They did everything to accommodate me and my schedule.

My wife and I have brought our 2008 Mini Cooper S in for servicing many times. We feel that the current service staff takes great care of us & that the fear of a service advisor making suggestions of unneeded work or price gauging is virtually does not exist. To get to their new location (16675 Interstate 45 South) from the city of Houston requires dealing with a bit of feeder traffic at College Park Drive (FM242).

It has been the most professional treatment in a dealership I ever have, from the first contact until the last signature passing from sales to financing the most respectful personal in a relax environment. Thanks to James Norrell on sales and Manuel Encarnacion on financing

Joseph Townley provided exceptional service during the entire time I was at the Mini of the Woodlands. He explained the options available to purchase the car as well as keeping me informed, while I was waiting on the financing department, to close the purchase. I would recommend Joseph if you are interested in purchasing or leasing a car from the Mini of the Woodlands.

Great service, Brian was professional and friendly, helped me get the car i wanted. No waiting around, they had everything ready for me to sign and go the next day when we drove down to get car. Had the car inspected detailed and a full tank of gas. We were in and out within 30 minutes. Would definitely keep them in mind for future purchases.

Went to purchase a new Mini Cooper and the service was great! The finance manager however we felt very rushed with signing the contract/deal and he seemed to get us out the way. The sales rep Joey was amazing!

Was truly an easy buying experience and salesmen were very helpful

Had a vehicle already picked out through internet searches so I dialed up Mini ot Ws and got Brian on the line. He said the car was on hand and would have it ready for my visit. That was the hard part! Picking up the phone! All easy from there. The car was sweet, as advertised and the buying process was smooth and easy. Thanks to Brian and the team at Mini of the Woodlands!

This was my first time buying a car and Brian made it as easy as possible and took great care with telling me everything I needed to know, not only about my car but about the car buying process. He stayed past closing to make sure I got what I wanted. I would definitely recommend this dealership and Brian Lowden to friends and family!

Been taking our car here since we got it almost two years ago. Great service. We had a minor mishap with a JCW kit but they came through and offered us an additional item for the inconvenience. Great dealership. Highly recommend.

James Norrell he's the best he help me out his experience is very knowledgeable about the vehicles he even threw in a mini purse for my 15 old daughter Thanks man

I wasn't planning on shopping for a new car, but knee problems and an 80 year old mom with worsening Alzheimer's made it an inperative to get a vehicle that was easy to get in and out of for the both of us. After researching, I decided I wanted to buy a Hyundai Tucson. I found one at MINI of the Woodlands, and Joseph Townley, my sales rep, was just the type of low-pressure and knowledgeable person I needed! He made everything so easy, from the reservation, to test drive, to pricing and finance approval. Natalie Bunting, who processed all my financial paperwork, was so organized and efficient. They both helped me get the best deal I've ever gotten on a car. WAY below blue book value, 1/2 the interest rate I was paying for my other car, took my trade with no problems, and my monthly payments are actually LOWER now! I will definitely recommend MINI of the Woodlands to all of my friends and family for their car-buying needs.

I've had a great experience here at the new location. Keith is such a personable salesman. Great energy and atmosphere. I cringe when I go out to buy a car, but Keith and the staff made this purchase a memorable one. Thank you!

My third mini, I lave this car.. well made, I'm going to stop here because I don't want everybody on the block to have one

Newly arrived 12 year MINI owner.... Already feeling AT HOME with amazing service from Kelly and Aldo! Thanks guys!

I bought my Mini Cooper at Mini of the Woodlands from James Norrell. I was nervous that if I went to a dealer they would try to talk me into something. What happened was the complete opposite. My advisor James listen to what I was looking for, didn't try to talk me into anything, and genuinely cared about the whole process. He found me the perfect car with the most features and negotiated the price to what I could afford. I stayed 100% within my budget and drove out with a new car when I thought I could only afford a used one! I was super happy with the whole process and it went really fast. I also took my car in a couple days later to my complementary detail, was told it would take an hour, and ended up to be 30 mins! I'm extremely delighted with my purchase!!! Thank you Mini of the Woodlands for making my motoring dreams come true and for your impeccable service!

I am so glad that I came here to get my Mini serviced… Landon and Omar really made me feel like family... I won't go anywhere else! Thanks!!!

One of the best, new car buying, experiences I have had.

I purchased an extended warranty with my Mini Coupe and labeled as a Maintenance program and was told both at the finance table and by the finance department after I sold the car that I would get a partial refund. In short this was represented to be pre and post sale as an Extended Warranty program with a prorated refund. Would have never purchased just a maintenance program. After calling for three months to get closure, they tell me that they will not honor their commitment to pay a partial refund. Further, to add insult to injury their staff even when being polite to them, they simply refuse to follow up and discuss until escalated to their general management. Would never recommend buying a car from people who cannot keep their promises or be professional.

Brian Lowden, great to work with. So helpful. Nice facility. Great finance officer.

Very pleased with service and very pleased with my mini

The whole process of getting a new mini was easy. Everyone was friendly and extremely helpful. I couldn't have asked for better service.

Hey im one of the new Motoring advisor (sales) in the team. I will be super glad to be helpful as possible,so if you have any questions please contact me at (txt or call) 719-232-6024 thanks!

I purchased a 2015 Mini Cooper hardtop 4 door, the service was great very nice people and also very helpful and very understanding with everything.

Our salesman, Joey Townley, was very friendly and informative. He answered all our questions and explained the cars features to us. The car did not have an owner's manual in the glove box, so Joey ordered a 2014 Mazda 6 owner's manual and had it delivered to our home in less than two weeks. The financing was quick with no hassle whatsoever. It was the best experience we've had purchasing a car.

I have dealt with Mini of the Woodlands before with a previous purchase of a 2013 Mini Cooper S and enjoyed my service trips to the dealer. A shuttle service was provided to the Woodlands Mall and I received a call when they came to pick me up. My experience buying my new 2016 Mini S was smooth and effortless.

Purchased a mini from mini of the woodlands and had a great experience Keith Sutch was such a great help and eased the car buying experience. Would highly recommend to anyone looking for a new car!

Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.

Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.

Great used car buying experience. Our salesman Josh Armenta was great! Honest and gave us full attention when we needed it. Javier assisted and did a fine job as well. No pressure car dealership. Internet price is a great buy plus the manager gave us a little off anyhow. Even thought the car was As Is, we found a little thing wrong and they replaced it. Financing was fast and no pressure with the extras. Next used car, I will go there first!

I would HIGHLY recommend purchasing a car from MINI of the Woodlands.

It was a pretty easy experience. I knew what we wanted to spend, test drove 1 vehicle and bought it.

I knew what we wanted to spend, found a nice, clean used vehicle, test drove it and bought it.

I recently purchased the MINI Cooper S Countyman from MINI of the Woodlands. The sales representative was very knowledgeable and informative as to the vehicle that would meet my needs. The buying process was a pleasant experience both parties walked away having the comfort that both the seller and buyer made a good deal. The MINI team followed up as to my experience a couple days after the purchase and if they could be of any help or if I had any questions I have been driving the vehicle to our county property each weekend and the mileage is great and saves miles on my ranch work truck. Love the car.

Very please with the experience Clean and friendly place. The salesman james was very nice and was very helpful. I will buy another car from him

The purchase of our Mini Countryman JCW was absolutely fabulous. Keith Sutch and the whole crew at Mini of The Woodlands did a fantastic job working with us throughout the whole process. If your looking for a Mini, I would definitely recommend Mini of The Woodlands

We recently purchased a car at Mini of the Woodlands. Our salesperson, Donhan Murrell, is fantastic. Don worked diligently 24/7 to find us a car that we absolutely love. Always very pleasant and knowledgeable, Don made our buying experience seamless. We can't say enough nice things about Don and Mini of the Woodlands.

My daughter Amy was concerned about the reliability of her 6 year old BMW X3 (yes a few minor repairs recently all past warranty). So we when car shopping and learned about leasing from Keith at Mini of The Woodlands. Because Amy is still in college and starting to work mostly full time she needed a good on gas vehicle yet big enough to haul stuff around. The Countryman was a gret fit and the lease gets more vehicle than we expected for the cost. When the license plates came in the receptionist, Ms. C., called to advise and had us bring in the car for plate installation. Not only did they install the plates but the car got a fluid check and car wash. Looking forward to see what the service will be with Mini. PS Mom has had no issues with the X3 since she decided to drive it.

MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.

MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.

Took my MINI in for a walnut shell carbon removal - lied about how long it would take (said a few days turned into 2 weeks) didn't wash my car, drained all the coolant out of it and now my car leaks it badly. When I called (hoping they would take account of their screw ups) they just denied and the manager (Jolene) never called me back. I have already told one person at work I will pay them out of my own pocket not to go there.

terrible pretty much all the way around. came in for a service to my intake - it had carbon buildup so i asked for the "walnut treatment." They first tried to get me to buy additional services (pretty standard shady stuff for dealerships) then they didn't even begin work on my car for 3 or 4 days. I wouldn't be so mad if they hadn't told me that it only takes "3 or 4 hours to complete" on Friday. So how long did they have my car? TWO WEEKS. I get it back it has no coolant, (my car was trying to overheat) and constantly leaks it from a place i cannot quite find and it WAS NOT EVEN WASHED. I called them about it and they just completely denied every issue they created. DON'T GO HERE unless you want to have more problems when you get it back then when you took it.

What a fun car to own. The car is classy without being snobbish and has exceptional good looks. Comfortably sits two adults and lots of space in the boot. My Mini of The Woodlands team was very easy to deal with and were very patient and helpful. Looking for a Mini? Talk to Sarah or Keith.

Keith did a really good job when we purchased our Cooper. There were no problems or surprises.

I went to 3 other dealerships and found the best deal here. Mike was the sale rep! I will go back when I am ready to trade for the next one.

Multiple bad experiences with Momentum service led me to MotW's doorstep for service. My service advisor (Audrey) was kind, quick and careful to address my needs... though, in the end the charges quickly added up to more than I was willing to invest in my 60k+ mile 2011 S hardtop (no fault of the dealership... I needed to have a lot done). I opted to instead shop for a new vehicle. I had a pretty good idea what I wanted in my new MINI. Regardless, Mike H. (sales advisor) went out of his way to ensure he was putting me in a vehicle that suited my needs. From Q&A, to test drives, to final choice and financing, to post-sale followup, I have been made to feel well informed and comfortable with my purchase. This is my eight car purchase, and MINI of the Woodlands has proven to be a real class act in my history as a consumer. Would, and probably will, do business here again.

Multiple bad experiences with Momentum service led me to MotW's doorstep for service. My service advisor (Audrey) was kind, quick and careful to address my needs... though, in the end the charges quickly added up to more than I was willing to invest in my 60k+ mile 2011 S hardtop (no fault of the dealership... I needed to have a lot done). I opted to instead shop for a new vehicle. I had a pretty good idea what I wanted in my new MINI. Regardless, Mike Hsu (sales advisor) went out of his way to ensure he was putting me in a vehicle that suited my needs. From Q&A, to test drives, to final choice and financing, to post-sale followup, I have been made to feel well informed and comfortable with my purchase. This is my eight car purchase, and MINI of the Woodlands has proven to be a real class act in my history as a consumer. Would, and probably will, do business here again.

PLEASE SHARE to make others aware. $922.00 to fix transmission on Mini Cooper Countryman because the cup holders leak into the transmission electronics. This is a design problem with MINIs and they are afraid of a recall. Don't buy a MINI or if like me you already own one, don't use the cup holders. Google this and you will see how many people have been hit by MINI for repairs on this. SHARE with your friends before they make the same mistake.

Mike Hsu in Mini Cooper Sales was absolutely awesome to do business with.

Bought our car via auto-nation so it ended up coming in through Mini of the Woodlands. Their support was excellent as all actions Mini of the Woodlands were done quickly and completely. The car was shipped very quickly (once they were told by Auto-Nation to ship it) and the tags came quickly without delay (an important part - as have had other dealers screw the tags up).

What fun. Buying a Mini at Mini of The Woodlands is so fun I have done it two times. Very patient, not overbearing, humorous and extremely helpful Go for it and get your motor on.

All around good experience. Everyone was very nice and helpful. They got me in and out on time.

It was so nice to walk into a dealership that does not attack you. Our sales person Daniella was so refreshing and pleasant to work with. She was very knowledgeable about the product that she was selling. I will definitly recommend Mini of the Woodlands to friends.

This was the first time I bought a new car and I have to say that the experience was very good. The car is awesome and the help I got from Daniela in this process was also great. I recommend this to anyone that is looking for a new car.

This dealership is really wonderful to deal with. Keith, my salesman was really knew about the cars and he answered all of my questions. He was easy to talk to and not pushy. The financial folks were friendly and told me about all of the options, but they did not pressure me to buy packages I did not want or need. Keith called me the day after my purchase to see if I have any questions and told me to come by the dealership anytime if I ever have any questions or concerns. I bought a 2013 Mini Cooper Countryman S. It drives like a sports car and it is so much fun to drive, yet it is sure footed on slick streets. It is a head turner and all my friends love it.