This was the best experience I have ever had going to an auto dealership! The crew there is very attentive and knowledgeable. Brian is awesome, down to earth person and an absolute pleasure to deal with. No haggling and did not have to purchase extra features on the vehicle that I didn't want or need!!! Daniel made the whole payment process easy to deal with and is as friendly as one can be! Neither of them were pushy or made me uncomfortable, unlike typical car salesman! They worked out the deal in no time and was home with my new ride before I had lunch!! I will be replacing my 2nd vehicle with them when it's time!!

These guys were actually pretty great. Sold me a great car. Answered all my questions. Sent pictures that I asked for prior to driving over there. Got me a really great deal.

Awesome, really kind, helpful!!!

Nathan Smith was really appreciated, he was awesome, and his attitude was very positive.

Excellent customer service! I took my vehicle in for a check engine light warning. After inspection they found other issues and worked my Warrany company directly. Awesome staff and they even provided a great loaner! ?

made an appointment for an oil change and when I got there I asked if they could also do the state inspection which they did without a problem. I was asked if I wanted the outside of my car washed and I said yes. The wash could have been a little better, but it was good they offered.

Aaron and the entire team at MINI of The Woodlands did an outstanding job during the purchase of my new Countryman. This is my third MINI in an 18 year period. I wouldn’t go anywhere else. Great communication and they always make me feel important when I deal with them. I would highly recommend!

We have purchased a lot of automobiles from car dealerships. Some of these experiences have been ok and some have been just awful. Brian Lowden, at the Mini of The Woodlands, is really a breath of fresh air. We have never had a wonderful, exciting experience until we met Brian. We felt no pressure. We ordered the car and it even came in quicker than what was first thought. He was extremely knowledgeable about the Mini Cooper. He answered all of our questions with patience. We absolutely love our new Mini Clubman!! We will definitely be back as long as Mr. Brian is there!!!! He has certainly turned our opinions around on car dealerships. Thanks so much, Brian and Mini of the Woodlands!!!

A good experience overall. Service was able to get me in a little earlier than originally planned, was able to provide a loaner though initially they couldn?t and completed repairs in a timely manner. Paloma was great and a pleasure to work with!

Another great visit, need brakes done on the Volvo I bought from them and I was able to get in and out the same day in about an hour! Thank you Kara for all the help and making it quick!

I had great experience with the MINI dealer i. Woodland. James was wonderful ans supportive. I am strongly recommend and get experienced in MINI of The Woodland.

We went to look at some cars a week ago at the Mini of The Woodlads dealership. Great service and good people 👍. Thanks for a great experience.

Sales service was great and professional, BUT be sure to check all fluids and details before driving off. We are headed out of town and here we are half way in our trip and having too stop and purchase Def for it was very low, tires are all out of proper press and one very low, windshield washer low on fluid. This is so disappointing after spending this amount of money for a late model vehicle. Manuel .

We appreciate everything Keith did. He went above and beyond in making this process go smoothly for our kids’ first car.

Best car buying experience I've ever had! James Fife went above and beyond. Excellent customer service!

Best car buying experience I've ever had! James Fife went above and beyond. Excellent customer service!

Always a great experience and I never feel like the recommendations are pushed on me.

Excellent service at the dealership. The transaction arrangement was great and was almost straightforward. Great thing about this was the second time I walked into the showroom everything was agreed upon so things moved really fast. One of the fastest car buying experiences. Would like to give a shout-out to Brian for helping out through the process with an excellent service attitude.

Purchase was easy, little time consuming. Sales person, Jose very helpful.

Aaron was really thorough while still being very low pressure. He helped me find a quality vehicle and stayed in close contact after the sale to make sure I got support and assistance as needed.

They waited on me immediately. The service was great.

Nathan Smith was very attentive to my needs during the purchase of our new Mini. He was very helpful and made sure that all of our needs were met. From the first phone conversation, I knew that it was going to be a great buying experience.

Enjoy using Woodlands Mini for my Mini needs. I bought my vehicle at woodlands mini and they have taken care if it since! Highly recommend.

Ms. Selene Caballero was very thorough when I brought in my Mini for a routine maintenance. She has an awesome attitude and went above and beyond to assure all of my needs were met. She further explained in detail and suggested options regarding upcoming services that my vehicle were due for. Moreover, she assisted me with a same day loaner so I didn’t have to wait while my vehicle was being serviced. Her coworker, Paloma Perez also assisted me and assured the loaner was ready in a timely manner. I truly appreciated you ladies impeccable service.. Looking forward to my next service appt., Stan Roberts

As a new to the area and new to Mini Cooper of The Woodlands I could not be happier with my experience. My service writer, Selene Caballero was nothing short of professional, responsive, knowledgeable and great to work with. I am unaware of the Technician that performed the work, but I do now that I received my car back running like it did when it was new in 2012 and I drove it off the showroom floor. I was prepared to have the car at this dealership for at least a week. I was amazed when it was done and ready to go within 1-1/2 to 2 days. Considering the amount of work that was needed, this was exceptionally fast and very appreciated. I will inquire as to the possibility of dealing with both professionals when I need oil changes, service etc.

We purchased our JCW out of state, and it could not have been a smoother and more pleasant process. We worked with Jose Castanon who went above and beyond to make sure every detail was covered, and he went out of his way to make sure all of the accessories we purchased from Ben in the parts department were installed before our JCW was shipped out to us. I can’t recommend Jose enough and would definitely suggest anyone looking for a Mini to contact him! Honestly it was a perfect experience at Mini of the Woodlands

It was a very smooth process. Their team was very professional. One of the nicest showrooms I have ever seen. I would by from them again!

Made multiple attempts to contact service and never could reach anyone. Have had my vehicle for 90 days and I am having to take it elsewhere for service because it has lost power when trying to accelerate and I am now 1 day past my Autonation coverage.

Purchased a vehicle and called within hours with issues and never heard back. Car has had maintenence problems since the day we bought it. Will be reporting this.

Aaron, my motoring advisor, is wonderful. He spent hours with me until I felt comfortable with my car. I had problems w getting the AppleCar play to work. Also I customized my car.

My mini needed a few fixes and updates which I didn’t really see coming. The staff was super helpful and nice. Paloma helped me figure out the lowest possible price to get the maintenance done on my mini which was super helpful (I’m a student) They also lent me a loaner while my car was being worked on so I didn’t spend the whole day at the dealership. I will definitely be coming back when my mini needs services done.

Very disappointed at Mini cars we just bought the car and we are thinking to sale it in less than a month the car lost 8k that’s very bad any one buying mini think twice and do your home work I wish I did that before u buy

I bought a 2016 dodge charger r/t b5 blue pearl and have feel in love with the car. I called from Houston to Oklahoma and nobody had a charger with decent miles also couldn’t beat the price. Brian stayed late to do paper work with me. I have noticed since I’ve been parking in the garage. It has a minor oil leak(that they took care of for me no charge) other than that the interior was mint the body is mint the sound and power of this car is just what I was looking for. Thank you again Brian!!!

Bought a used sequoia from this dealership. Didn’t feel pressured at all, especially as I was taking my time going through the car and inspecting it. The only opportunity I’d say this dealership has, is to overcome the process of having customers wait to see the “finance guy”. Once we said we were good to buy the car, we had to wait 2.5 hrs to see the guy; I was about to walk out because of it. Doesn’t make sense to someone from the outside; I’ve signed docs before with the app DocuSign for a home purchase, but not able to with a car? Or how about there be appointments for this sort of thing. Either way, Olman (hope that’s his name) our sales rep did a good job. Thanks guys.

Very helpful, friendly, honest and fast service, thanks for everything

Great staff. Friendly to work with and no pressure tactics. Great customer service from beginning to end of transaction.

Me and my wife recently bought 2022 Clubman S at MINI of the Woodlands. Olman and Daniel provided us an impeccable level of customer care - these guys rock. They truly know how to provide best bang for ur buck deal - we were really impressed with the price offer and financial services, given the fact we’re foreign nationals. Olman and Daniel definitely have a strong knowledge about above and beyond level of service. The whole process took about a couple hours so we picked up the car the same day. This is the first dealership ever I would strongly recommend (before I bought several BMW vehicles from other dealerships in Houston area and each time I had a terrible experience). If u need a new, reasonable priced and fun-to-drive compact car - MINI of the Woodlands is ur choice.

Professional and thorough

Had a great experience. James, my salesman was super helpful through every step of the process. Highly recommend them.

This was the second dealership I went to due to not liking the service at the other one, I appreciate everyone who helped me get my new car would recommend The Mini to anyone :)

Brian was a great help at answering all questions about the mini coopers.

I couldn't be happier with my new car. Thanks to Nick for making that happen for me. Everyone at this dealership was great!

the team as always are kind and knowledgeable. kept me informed of everything during service.

Very courteous and conciencious. Great experience

I've been a customer since my purchase on my mini countryman. Let me start by saying was a great experience. Sales was smooth sailing. Having the service was a plus. Every appt. we've made was a great experience. Always informed what is best for my car. Never a bad experience at the Mini of the Woodlands. Thanks again.

Excellent service and staff. Selene went above and beyond to help me with my issues. Follow up phone calls kept me informed and this is why I continue to drive the 1 1/2 hours for service. This is my third and Cooper bought from mini of the woodlands.

Muy buena atención y prontitud en el servicio pronta entrega del vehículo

My wife and I purchased two used Minis during our visit. Overall we were happy with our salesman and staff. The dealership was clean and atmosphere pleasant. My only complaint and the reason for 4 stars instead of 5 was that I was not informed before signing paperwork that my car (the 2021) only came with one fob/key and that I would have to come out of pocket for a second. Had I known prior to signing paperwork, I would've made that part of the deal and a possible "we owe" from the dealer. I did not find out until I was handed the key to drive it home after a very long visit. I don't think anyone was intentionally dishonest, but finding out I am on the hook for another $600 right off the bat if I want a second fob/key is quite a surprise. I reached out to my salesman about trying to get the second key from the previous owner. He said he would try, but if that didn't work, he could get me a new key at cost. That was a week ago and I haven't yet heard anything back about a path forward.

Very friendly and welcoming. Nick was who I worked with to get me the best possible monthly payment. I recommend Mini of The Woodlands. I will return one day if I ever need another vehicle

Chase was excellent! Very friendly, quick to respond to communication, and an overall pleasure to do business with!

brought in my 2011 Mini Cooper S for a crank, no start condition. Paloma was an excellent service advisor keeping me well informed. The tech did accurately diagnose and fix the issue BUT along the way tried to charge me an extra $185 just to register my battery on a NON-IBS car which was totally unnecessary and has zero effect on the vehicle....not nice or ethical to try and take advantage of a customer.

brought in my 2011 Mini Cooper S for a crank, no start condition. They did accurately diagnose and fix the issue but along the way tried to charge me an extra $185 just to register my battery on a NON-IBS car which was totally unnecessary and has zero effect on the vehicle....not nice or ethical to try and take advantage of a customer.

Absolutely great buying experience. They were so friendly and made it so easy.

They were great always emailed me back as I was looking for car for me , new what I wanted . Even saved the car for me for a day , kept me informed I had wait few weeks before I could get it . I got the exact car I wanted 2017 mini Cooper sport white . James an others were great in helping me .

Went in to look for a car for my son. Monzelle was helpful in finding a good car that my son would love.

Very happy with the service I received. The staff there was friendly and professional. I wanted to give a big shoutout to my salesperson Aaron who did above and beyond. Happy to be part of the Mini family

Loved the visit there, everyone was nice & friendly and ensured that I got what I came for!! Monzelle & Daniel took very good care of me

After searching different MINI dealerships in the Houston area, I was impressed with the inventory at MINI of The Woodlands and fair MSRP pricing with no markups unlike others. The customer service was outstanding. Aaron was so helpful and patient. I didn't feel pressured at all. He was also very detailed in providing the car "orientation" of the many exciting features. Daniel in Finance made that process fast and efficient. I highly recommend the MINI of the Woodlands team! This is my third MINI, and I couldn't be happier with my purchase. It's a fun ride!!

I bought a new MINI at MINI of The Woodlands. The salesperson was very helpful in explaining all the features of the new car. After getting my car home, I noticed a small chip in the windshield that must have happened in delivery or on the lot and they were very quick about getting the windshield repaired.

The Service here is amazing! The employees are very kind and patient people. Mini Coopers are beautiful cars and fun. I am looking to continuing to get cars from here in the future . Highly recommend

Great experience purchasing my first Mini Cooper! I purchased a Countryman and James was great and informative throughout the entire process. James was well versed and knowledgeable on his brand and the dealership is comfortable with various casual sitting areas. The dealership itself is loaded with MINIs on the showroom floor and if you haven’t been inside MINI vehicles show great on the showroom floor. I was able to comfortably see each MINI without bracing the various weather elements in Houston. Will be returning for sure!!

Updated review in 2022 - I bought a 2nd MINI after having my 1st one almost 10 years. My experience at MINI of the Woodlands was great. The salesman was very helpful with explaining all of the features of the new car and spending plenty of time with me to go through those features. None of the salesmen were overly pushy about add-ons (extended warranty, etc) so that was nice. When I got home, I noticed there was a small chip in windshield and they were very quick about getting it repaired. 1st review in 2013 - I just bought my first MINI a week ago and I'm loving it. I went in there not knowing exactly what I wanted and test drove several vehicles. The salesman, Mike, was very helpful and patient and I felt that everything went very smoothly. I had to take my car in several days after purchase to get the windows tinted and that went well too. I was able to drop it off and get a loaner without a hitch.

The service here is amazing! The employees are very kind and patient people. Mini Coopers are beautiful cars and fun. Highly recommend.

Selene was an Awesome service advisor. She kept me informed on the status of my vehicle. Was friendly and knowledgeable. The mechanic, Mario Flores, inspected my vehicle after the oil change, and was quite thorough.

The staff at this dealership are amazing! They went above and beyond in ensuring we had a pleasant experience and found the perfect vehicle. Highly recommend them!

I reached out to Mini a couple of weeks prior to having service done. I didn’t remember the name of the person I talked to, but she remembered me and my situation when I called back two weeks later. Paloma was so awesome! She provided great feedback and kept me up to date on everything with my car. She gave me pricing well in advance for all services rendered. Greta service! Thank you so much! One very satisfied customer 😃

After their 3-4 reminders and sms confirmation the final day of scheduled appointment they cancelled the appointment saying their system failure and i need to drop the car for two days or reschedule the visit :) , I was driving 80 miles away to check engine warning and they dont have any facility to check it . Then while i was returning from half the way , all of sudden got a call that their system started working and I can visit . These people are really funny and doesnt know the value about their customer's time / work schedules etc. Such substandard facility .. SHUT DOWN IT , IF YOU CANT MAINTAIN IT .so that cooper owners can depend on other facilities .. You dont know how to deal with your existing customers , how you are finding new one's ??

This was the 2nd time we have purchased a vehicle at Mini of The Woodlands and we worked with Brian Lowden both times. His service is top notch! Brian’s communication, follow up and integrity are just a few reasons we love working with him. He is not pushy and most of all, takes time to listen to his customers. Usually, purchasing a car is a major hassle however, Brian and his team made this transaction smooth and as quick as possible. Highly recommend Brian Lowden and Mini of The Woodlands.

Once again, MINI of the Woodlands has taken very good care of me and my car during my recent visit for regular maintenance. Always a pleasure!

Best service in the Nation! Friendly team. What you saw with the sales department is also in service department. They gave me a royal treatment.

The best experience I have ever had!!! Jose took very good care of me from the moment I started to build my new “Mr Cooper” and has continued to keep in contact with me to see if I have need of anything.

Do not sell your car at this dealership! They are part of the Autonation group in Houston. I was able to receive a larger value for my car from a different Autonation dealership in the same area. The buyer at the Mini store did not want to change his evaluation. All other departments, Finance, Sales, and the Manager I had contact with at the time, were top notch. Do your research and the extra drive might save you some money or I should say add some money to your pockets. Very disappointing.

I have had this happen twice. I scheduled an oil change and I arrive 5 minutes prior to appt. time which was 10:30 am on a Saturday. Two other ladies were waiting in the lounge area when I arrived. 3 hours later my car was finally brought around. Paloma is really knowledgeable but kept covering and giving excuses why the cars were not ready yet. One of the ladies waiting had been there an hour before me (also for an oil change and also with an appointment) and was still there when I left. If there is a problem with a shortage of racks, technicians, parts....whatever, they should call and let you know that your "scheduled appointment" needs to be pushed back. I wasted most of my Saturday WAITING and an oil change should not take more than 20 - 30 minutes. They should dedicate a technician and a rack specifically for oil changes so they can make and KEEP appointments.

Chase was super helpful and communicative throughout the process. Daniel was super friendly and explained the finance options. They made buying my car a breeze. I was even able to easily return one vehicle (that turned out to be too small for our toddler car seat), and drive home in another.

Great place to sell your car. Friendly faces.

Best car buying experience I’ve had. Brian & Daniel were the best!

Needed a replacement battery for my Chevy 3500. Brought it to the dealership where they tested the battery and confirmed it was bad. Had a replacement battery on hand and was able to get the new battery in less than 15 minutes.

I ordered a new MINI Cooper S Convertible from Brian Lowden & the process was awesome!! I was in the market for a new car, but most dealerships were charging above sticker price due to the ongoing supply chain constraints. I reached out to Brian & he assured me that the price he was quoting me wa the price - no mark up. So I ordered a 2023 from him. He kept me apprised of the progress my car was making and kept me in the loop at every step. The day I picked up the car, everything went great. I would definitely recommend buying a car from Brian and from MINI of the Woodlands!

Good guys, purchased a used vehicle and found the guys to be very personable and cared about what I was looking for.

I bought my mini from this dealership earlier this year. Sales man was a gem. Last week I was visiting Houston (I'm from Waco) and got a flat tire close by the woodlands location. Called to make sure they could take care of me and I was reassured they could help and told to take my time bc they close at 7. No appointment made, no tire size check but I didn't know this was needed. When we showed up the lady at the front desk told me I had talked to someone at their calling center, they didn't have my tire size, and they had sent home their mechanics already. To spare some details, I had my car towed there for no reason bc of the lady at the calling center. If I would've gotten proper information from her I could've taken it to a tire shop that could've repaired my wheel and been back on the road in no time.

I prepared myself for yet another “pushy salesman” after months of looking to buy a car. I had one request no multiple trips to dealership and that I preferred text or email contact. I’m busy and talk on phone enough for work. James is the only one that honored my request. He was honest from the start very knowledgeable about the process. Other dealerships should take notes from Mini of the Woodlands.

I traveled 250 miles one way to return to this dealership for the service on me Countryman. It is comforting when they actually remember your name when they see you. The service was very good, and thorough. Plus the software upgrade was excellent and unexpected. I chose all but one of the options they presented me for service. Very pleased with the results. Here's wishing for a long life to the car.

Our experience with the Mini of the Woodlands was awesome! Our salesman was Brian Lowden. He took care of us from beginning to end. Brian is the best. Brian is very informative and considerate of customers time and needs. We will definitely refer Brian to anyone we know wanting to buy a car. Thank you Brian! Your the best!!!

Highly recommend this dealership. Pretty straight forward and easy to work with, generally speaking. No hidden fees, or any of that mess. Brian Lowden sold me a used 2021 Tacoma and he was great to work with. Very nice and helpful throughout the process. To further prove their desire for customer satisfaction, they even helped me out by getting floor mats for the truck I bought since the front floor mats were missing. They're Tacoma mats, and though they were for a different model (so they don't exactly fit like they should), they still did their best to make it right, and that's what I really appreciate. Great job to Mini of the Woodlands (Autonation) for keeping their customer satisfied, and great job to Brian Lowden for taking the extra steps to make things right. The truck is beautiful, drives well, and I'm looking forward to keeping it for many years.

This is my second MINI I buy at MINI of The Woodlands and I cannot be happier! The people are personable and make you feel like family. Brian made the experience extremely easy, enjoyable and very professional.

Good efficient service

Brian made the car buying process smooth and enjoyable!

Just bought a vehicle from them this past weekend. A+ service all the way around, I live approx 3 hours away - they worked numbers with me over the phone and had my vehicle and paperwork ready for me when I got to the dealership. Fast, friendly, no pressure service! Love it! Special thanks to Nate, Dustin and Daniel for taking great care of me!

Terrible customer service and lack of communication. Was told they don’t use third party financing, yet every other Autonation in the area does. Waste of time.

Walked in to get my MINI’s battery changed. It was done fast, with a courteous service. If I live in The Woodlands, this will be my preferred car dealership.

Selene went above and beyond for me. She came to my house and picked me up because I didn?t have a way to get back to the dealership after my car was finished. There was a mix up and they thought I wasn?t coming to get my car that day. So they didn?t start on it early, I?m guessing but it all worked for the good. Selene gets 5 stars!

Great customer service . Always keeps informed of status and very friendly. Thanks for service Selene

I have been to several dealerships over the years, but none come close to the experience I received at Mini of The Woodlands. Aaron is a top notch saleman, finance was a breeze and there wasnt a bunch of pushy upsales going on. Salene in service is a pro, she ensured my visit was top notch and she was extremely knowledgeable. I will definitely be coming back for my next car and my family's cars. Ownership please dont change a thing, this place is a treasure.

Staff was wonderful

My experience in buying a car from Mini of The Woodlands went smoothly thanks to the efforts of my salesperson, Nathan. Nathan was helpful and not pushy. He offered to drive the first car that I was interested in to my home so that I could test drive it as I was without a car that day. Even though that car was not the right fit for me, Mini of The Woodlands, is part of AutoNation and he was able to find a vehicle that was perfect for me from another AutoNation dealer. It was also a pleasure working with Daniel, the Finance Manager. Overall my experience was great and this is why I am awarding Mini of The Woodlands five stars!

Wonderful customer service!

The overall experience was great from start to finish. I took my daughter there to help her buy her first vehicle and I’m so glad we did. She had a great time and is so happy with her Mini. We will be back!

Great, Brain was very helpful need this buy very easy even coming all the way from Dallas. Thanks Again

Made a purchase through this dealership about a year ago. Had a concern about an issue with the vehicle and their service department checked it out and reassured me there was no issue and the vehicle was in good condition within the same day. Satisfied with my experience here!

I went in because I was having trouble with my 2018 MINI Cooper JCW. I told them that I was have two problems, this first all electrical would randomly shut off while driving and the second was that I was getting water in the bottom of the back hatch area. They were able to diagnose both issues within an hour. They didn't have all the parts needed, so they put me in a very nice loner car. Paloma kept up to date on the repairs and even informed when another issue arised. She also informed me of othe services that were needed to keep my MINI running at top performance. My overall experience was outstanding and I will definitely be returning when needed, despite the 3 hour drive. **Update** still leaking made appointment to take it back, was there 5 hours and had to make another appointment to bring it back and get a loaner vehicle. A week later and it is "fixed", hopefully this will be the last of the water getting in.

I had gone in last week for my 2010 s mini. My check engine light came and I immediately drove it to the woodlands dealership. Selene was very attentive the moment I arrived and assured to help me and even gave me a ride home on her lunch break. Everything was fixed and ready to go the next morning! Super grateful for this experience, definitely will be coming back. 10/10 service thank you Selene !!

This is a great place to do business, the staff is very friendly with a high understanding about their products. Highly recommended. Go with James Fife.

Fast and secure experience. Sold my car quickly for the best offer. Chase was super nice!

Brian Lowden is the salesman you want to assist you when you purchase a vehicle from MINI of The Woodlands. My husband and I had a great purchasig experience with him and Daniel. Brian is extremely knowledgeable about the vehicles he sells. He's friendy, considerate, and available to answer questions we had. He successfully sold me my dream car. If you are interested in purchasing a new or pre-owned car, ask for Brian.

The place was beautiful and everyone in the store were very helpful and knowledgeable.

Purchased a AutoNation certified pre owned here. Overall, the buying experience was fantastic. They were very attentive and easy to deal with and Nick was an incredible sales man. However, with my purchase, I ran into issues with the vehicle almost immediately. There was a severe shaking in my steering wheel and cabin. Under the assumption it just needed a wheel balance and alignment, that’s what I got done, to no resolve. I schedule an appointment with the dealer to have it looked at since I was still under the AutoNation limited warranty and they told me the wheels just needed re-balancing and that they inspected the rest of the vehicle and didn’t find any other issue that could cause the shaking. Again, after I took my vehicle off the lot, the shaking was still very evident. I went to a mechanic for an inspection with the possibility of it being a mechanical issue and had probably 3-4 more wheel balances done just to find out today that the tires were extremely deformed. Not only were they deformed, but 3 of the tires were all different brands. I ended up having to pay $715 for 4 new tires which finally resolved my issue nearly a month later. This is not the way you want your first month of purchasing a vehicle to go.

Beautiful location, friendly staff. I had some issues with my vehicle being ready for pickup. My sales person was nice and helpful through the whole process, I was just rather impatient. I still need a windshield but they're handling that as well.

I’ve been a Mini owner since 2004, but this was the first time I have worked with Mini of the Woodlands. I am thrilled with my experience and really appreciate the attention, support and knowledge shown by my salesperson Brian. I’m looking forward to a long partnership with Brian and Mini of the Woodlands!

Christian & Chase were awesome to work with and took very good care of me, also gave me a good price for my Toyota Prius V...

Service center was clean and well laid out. Service Technician was very knowledgeable. Overall a great experience. I would definitely use them again.

Great experience.no hustle. The salesman was outstanding….

I have never been more impressed with a service department in all of my years of dealing with car maintenance or repairs. Selene Caballero went above and beyond my expectations of a service advisor. She helped in dealing with my warranty coverage and made sure that I was taken care of. The repairs and maintenance that was performed on my 2016 Mini was done with excellence and professionalism. I will without a doubt be back to have all of my maintenance and repairs at Mini of The Woodlands as long people like Selene are there.

Easy, efficient, great communication, and responsive to my needs.

Came In for car maintenance and they took great care of me and my Mini Cooper. They are always professional and they keep you notified what’s happening with your vehicle. Thanks Mini Cooper Woodlands

easy-peasy, considering the current lack of manuals, these guys found one for me! There was no mark-up either! MSRP is not a deal, but in this climate greatly appreciated!

We recently had our MINI in the service center here at MINI of The Woodlands and they took really good care of us. We came in for one specific problem and wanted no other services at the time and they were respectful of our thoughts and did not press or upsell any other services it showed our car needed. They were quick to get our car repaired and it came back to us cleaner than when it went in there. We did not expect that as we thought complimentary washes were of times bygone. We recommend them to take care of your MINI. Mark was our service representative and was great to work with! The only reason it is not 5 stars is because we still believe costs are still inflated more than they should be for a simple battery change.

A simple positive experience- no pressure, nice folks, great car... bought a used '13 JCW almost on a whim to replace my original 2006 Cooper S which was 3 and a half wheels in the grave (the best car I've ever had)... saw the listing at around 8pm online, sent a 'still got it?' message through their web page, got an affirmative answer first thing in the morning... I had checked the carfax, etc online and was happy that it really looked/was as good in person... after that- thanks to the most engaging person I have ever met at a car dealer, Brian Lowden, the senior client advisor- it was a simple process of going through financing, trade-in (brought my old title kinda' hoping), etc... Brian was very open and honest, helpful and fun to talk to... a real relationship kinda' guy... and he seems to embody the whole ethos of the place... best car-buying experience I've had so far in my getting-long life...

Nice and helpful however the process for financing was way too long

Wonderful Service!

I love the customer service at MINI of the Woodlands. They are always helpful and nice. I heard a noise in my car and they didn?t hesitate to take a look and let me know what they found! My salesperson Brian, is top notch. He?s a wealth of knowledge, kind and professional.

Great clean facility and service department! I recently was due for maintenance and typically take my car to BMW of the woodlands. Unfortunately my experience at BMW was poor service, and when they washed my car they had water all over my mats…. So I took my car to Mini of the woodlands and I’m so glad I went there. The people are friendly and they worked on my car in a timely manner. My experience was great and I plan on using them again for future maintenance.

They will stop returning your phone calls once they sell you a car

Best experience I've had with a car dealership service department.

Been coming here for years since my original '05 Hardtop that I still have. Love the guys up here, always friendly service and as timely as possible, especially given the current situations

The service and response time exceeded expectations.

It was a long process for me to get my car back to me. I took my Mini for a paint job, they called within one day saying job was done. When I arrived, my car was not washed and the paint job was done poorly. I left without the car and needed to wait 4 to 5 days for the job to be done the right way. Silver lining is that they ended up doing a good job, nevertheless I would describe it as not the best repair experience for what I was expecting from a Mini Dealer. HAPPINESS ALL OVER THE PLACE!

Very helpful staff. Erika D was so helpful even stayed after closing to help me

I purchased a service package for to include tire rotation, oil and filter changes every 10,000 miles. Upon arrival for my 8-9 AM appointment it ended up taking 2.5 hours. The service tech indicated the plan I purchased for a used car just had the oil changed 3,000 miles ago & did not want to service the vehicle. This was the 1st service since the purchase and I told them to change it or refund the purchase price. The the temperature dropped from a cold front moving in that night and the low tire indicator came on. Seriously, the car was just in there, tires rotated, and they did not bother to check the tire pressure.

We had such a great experience at this store!! Aaron was THEE best!! He was so attentive and very kind and patient! He gave us all the information that we needed and was such a great help! I definitely recommend this store and definitely recommend doing business with Aaron! The finance manager was also very kind and very quick with the whole buying process!! So excited to be a part of the MINI family!! ☺️

Professional knowledgeable service staff, clearly explain every details. Friendly clean environment. Great service!

Best deals on used Vehical!

I love my Mini, but it wouldn't be possible without the help of Brian and Mini of the Woodlands. Before buying my car, I shopped around different dealerships around town. Most where very pushy and kept calling me non stop. Brian never did any of that and right from the start he told me he wouldn't. Not only did Mini of the Woodlands keep it professional but also overall I got a way better deal/price than the other dealerships. One dealership had many additional charges that were not only anything I was interested in paying but also non disputable. Not just that but dealerships fees that made no sense and I wasn't going to pay. I'm the type of squeaky wheel that looks at everything to make sure I am not overpaying, and Mini of the Woodlands was the perfect match that delivered just what I was looking for. If you come here make sure to talk to Brian!! Brian is such a great guy, not pushy, super cool and extremely helpful. He helped me through the entire ordering process and everything was beyond smooth. Brian kept me informed and updated me weekly the entire time on the status of my car that was being built in Austria. Once the car arrived, he guided me through the process and answered all the questions I had. He also helped me get acquainted with my new Mini during and after my purchase. I tend to ask a lot of questions and he has been great!! Honestly, this the best car buying experience I've had up to date and I am SO happy with my beautiful Mini :) Thank you Mini of Woodlands and Brian!

Great place! Extremely clean, extremely fair, they also have a great little coffee machine that does tea and other drinks as well. The earl grey tea I had seemed to be pretty top notch! The staff is polite and helpful at all points. I will be going here again in the future if I have the chance, I was only selling a vehicle this time.

It was my first time dealing with them, They were very informed and professional. I was in for service on a mini I purchased for my son a month or so ago.

Great customer service James and Dustin were super nice an helpful with the process of ordering my new 2023 Mini Cooper S Countryman Untamed. I would highly recommend you going here and having one of them helping with picking the right mini for you will not regret it.

Excellent experience and much improved from a year ago.

This was my first experience with Mini of the Woodlands and it was perfect! Paloma was absolutely the best and she explained everything that needed to be done and even washed the dirty car!

Great experience when having your car serviced is not what you look forward to.

This dealership was nice and clean. Brian kept his word on the truck I wanted. Danny kept payments close to what I wanted without any problems. Great place to buy a vehicle! Thanks

Kara at mini of The Woodlands is absolutely amazing! She made me feel confident about my choices with what services to get. She answered all my questions to my hesitations, she was understanding and patient with me. I would and will come back to this Mini just because of the great customer service she gave me.

Kara is absolutely amazing. Approachable, honest, sincere, empathetic, understanding. I could go on and on about my experience with her. She made me feel confident in what I was getting. She answered all questions to my hesitations. She was more than patient with me . I would recommend this mini to everyone just to come see her. Everyone was very nice but she made my day. Thanks Kara!!!!

Paloma was very friendly and professional. I was very pleased with the service I received at Mini of The Woodlands.

I bought my mini at this dealership 8 years ago. The service dept is efficient, reliable and communicates well during the repair process no matter how small. This appt. was no different.

I went to MINI of the Woodlands to pick out my second car and Aaron was amazing! I ordered the car exactly how I wanted it and it came in at a reasonable time. When I went to pick up my car, Aaron sat down with me and showed me how to use all the features and made me feel comfortable about the choice I had made. I love my new car and I know I made the right choice. If you want to feel like all your questions will be answered and needs will be met, then definitely come here and ask to speak with Aaron! You will drive away happy and in style.

I would not describe myself as a diva but I sure felt like one by the time I left the dealership. This place rocks!

This place is awesome. They were honest about everything from the start. They had no dealer mark-ups on their prices like most dealers were doing at the time. They never pressured me to add extra options or warranties, even while I was signing the paperwork. It was just smooth and stress free. I dealt with Aaron and Jose in sales, and Danny during financing. These guys were all cool and honest people and I felt like they genuinely wanted to help me get the exact car I wanted and give the best experience available, and at a far lower price than their competitors were offering. I definitely recommend this dealership over any other dealership.

Easy breezy; the only thing I really had to do was wait for my car to get to me.

This was my first time using the dealership's maintenance department. The SA was great-very accommodating and courteous. She laid down the red carpet and treated as a VIP. No stone was left unturned as she gently explained all that was going on with my car.

This place is awesome. They were honest about everything from the start. They had no dealer mark-ups on their prices like most dealers were doing at the time. They never pressured me to add extra options or warranties, even while I was signing the paperwork. It was just smooth and stress free. I dealt with Aaron and Jose in sales, and Danny during financing. These guys were all cool and honest people and I felt like they genuinely wanted to help me get the exact car I wanted and give the best experience available, and at a far lower price than their competitors were offering. I definitely recommend this dealership over any other dealership.

Brian L walked us through the whole process of ordering our MINI Cooper and updated us weekly with the status as we waited for it to be built and delivered. When it arrived, he helped us stage it in the showroom as a surprise for our daughter, and even had a big bow on the hood. He?s checked on us after the sale to see if we had any questions or concerns. We?re happy to be part of the MINI of the Woodlands family!

From the time a drove up to the service center Paloma was waiting for me with a big smile and lots of energy ready to help with all my service needs. She went above and beyond to make sure me and my Mini were taken care of. Thanks Paloma

***Chase did a great job in all aspects, I’m very satisfied with her support and service*** The acquisition manager never approached to me to negotiate or to say thanks for the business, as a matter of fact this is the second transaction in less than one month - He should get of of his desk at least to say thank you or to ask if is there anything else to address to close the business.

I was miscommunicated the cost of a part plus installation price…. bought the part somewhere else and had Mini of the Woodlands install it for (I found out after the fact) the same price that I would have paid if I had purchased the item from them buuut they would have given me a “Lifetime “ warranty…. Wish I had been told that when I was misquoted originally!!!

We were purchasing a vehicle for my daughter to go to college. This was the 3rd dealership I had been to. The others wanted to tack up to $2k in fees onto a used car. We were blessed to be able to work with Jose'. He kept us informed through out the entire process. He also took the time to get to know us and her. He was very patient through the process of teaching her about vehicle purchases. Love the Auto Nation No Haggle Price. 5 stars for both Jose' and the dealership!

Great fast service! Thanks Paloma for coordinating.

Very attentive and listen to you

Service manager took care of me because service reps were not yet at work. She was very efficient and courteous.

Very professional and attentive to what we were looking for

Excellent Service!!!! The technician and service advisor were very helpful!!!

Best Salesman and Dealership I have ever worked with.

Very nice and very friendly , service was very quick and well informed

Always deliver good service when I went for car service

Professional and quick service enjoyed the loaner and will be back

Mini of The Woodlands repaired my Mini in a timely manner and even threw in an extra service for free! They were very organized and accommodating.

Great experience; efficient and very customer oriented.

Great experience at Mini Of The Woodlands in Conroe Texas! Paloma was super friendly and very helpful. Staff kept in touch throughout the service and repairs process. Would definitely recommend this location to everyone!

No cars

The sales person was very friendly, as were all the personnel. The reason for my low rating was that I didn't receive a copy of the vehicle inspection report and CARFAX before purchasing the vehicle. I didn't even know I was supposed to receive them. We brought the car back today for a few fixes that appeared to be related to a possible front end accident. I then requested both the inspection report and the CARFAX report. And lo and behold, there was a minor front end accident with damage on the report ... as suspected. We also found out that this was a rental vehicle that came from Florida. Didn't know that either. Would definitely have factored into buying this vehicle for my son. We also had to replace the wipers, the cabin air filter and the air filter. The windshield washer reservoir was almost empty and took a gallon of fluid to top off. The radiator overfill tank was an inch below the low limit and the brake fluid was at the low limit. We topped all these off. All these items SAID they had been done on the inspection report but that is absolutely not true. We spent $125 in parts and fluids for this vehicle that should have been done by the dealer. All that being said, I am very underwhelmed with the experience I have had to date regarding this vehicle purchase.

Very communicative and friendly. Highly recommend Brian Lowden specifically; I plan to go straight back to him for the next Mini. Best Mini experience in Houston, hands down.

Chase was very easy to work with. The whole process was pretty easy, though I feel the time was a little excessive. But I work at a car dealership in Service so I do understand not everything happens in a snap.

The car salesman we worked with was very professional and the buying process was very quick. I wish we could have gotten a little more for my trade but it is auto nation and they don’t have as much lead way as bigger dealerships. I love my new RDX.

Took 3 and a half weeks to payoff my trade. Only gave me 1 key I had to locate the other key on my own from a transfer dealership. The vehicle I purchased was moved from Houston to the woodlands and took 6 hours. I had to wait 3 hours after the sale was done to get the vehicle and it was only at a dealership a hour away. Won’t return calls after the sale to help locate the other key or find out when the trade would be paid off. Very unprofessional dealership

Paloma was super nice and helpful. Service was fast and the communication was outstanding!!! Highly recommend buying a vehicle here!!!

Great service and hospitality.

So easy and so fast! Paloma at Mini of the Woodlands was great to work with and super friendly! From booking an appointment online to dropping the car off and getting it back - it was a breeze. I'll definitely be bringing my car here again in the future!

MINI of the Woodlands provided exceptional customer service for resolving issues with my Cooper. Responsive, quick repair turnaround, and helpful in finding the right mix of service options. Car was provided on time, cleaned, and repairs completed as promised. Refreshing service excellence I don't get at all dealerships I've used.

MINI of The Woodlands provides an excellent customer service experience. From the moment you enter in their facility, a representative immediately greets you and makes sure you’re taken care of. Their facility is nice and clean, and the atmosphere is very welcoming to anyone who is looking to purchase a vehicle. Brian & Aaron were by far the most helpful dealers in getting the right MINI for our family. They made us feel comfortable and safe while looking around and gave us the freedom to test drive several vehicles and the opportunity to ask as many questions we might have in regards to our first purchase of a Mini Cooper. Overall, they were very respectful and accommodating of our time and listened to all our concerns and needs (even our daughter’s). In a scale of 1-10, MINI of The Woodlands gets 10 for customer satisfaction! We are now proud owners of a Mini Cooper!

Not to happy kinda feel like I bought a lemon. First week driver side seat cover on back fell off have yet been able to get it to stay back on. Then 2 months later a/c doesn’t work and I have only had the truck now for maybe 4 months … oh and found out after a week of having the truck why I have to keep putting air in one of the tires they sold it to me with a plug in it……. Ok I reached out to you as you noted in your reply to my review. First time I was passed around till I got answering machine… no call back … 2nd time I called back the following week the lady told me she could help me well as she said they new about plug in tire then when I mentioned the other two issues she put me on hold came back and said she would call me right back.. that was 2 weeks ago!!!wth?? I guess you did no about the other problems …..,

I brought my new (to me) Mini in for service. Every representative I spoke to in the service department was friendly. They happily arranged for me to have a loaner car and kept me apprised of the status of the repair.

Absolutely amazing! Chance Hartley (not sure about surname though) did what the other manager told me impossible possibly for me! I got robbed last week, and the thief broke my door window. However on Wednesday, I need to travel to Austin that will make me very uncomfortable to driving without a window. Chance ordered a new glass for me and found a service spot the way I will have my car ready for travel by Wednesday, and he did it all in 15 minutes. Incredible, right?! Thank you MINI and thank you Chance! Last but not least, their estimate was twice cheaper than the cheapest I’ve got from another repair providers.

No surprise. Quality service as promised

To All, Sorry for the late submission, I have been out of town. I wanted to finish my exit with AutoNation, Mini of the Woodlands. On my 2015 Ford F250, that had the Diesel Particulate Filtration system out in it, I had contacted the Service Manager, Kara Morich, on Saturday, May 23, 2022, regarding the part needed for my truck. It was supposed to arrive on the 23rd.On 26 May, it still had not shown up and Mrs. Morich stated the part had not been released. At that point, I requested that AutoNation buy the truck back from me, plus all the repairs I had done to the truck. She informed me that she would let the General Manager, Kevin Marino, know my wishes. I needed a truck to drive. On the 27th of May, the part still had not arrived, so Mr. Marino reached out to the Customer Care Director to see about the buyback process. During this time, I tallied up all the money spent on this truck, plus my trade-ins and money given back from AutoNation, and came up with a price I thought was fair. I didn’t want any more or less from the buyback ,just what I had in it. On the 28th, they received approval for the buyback. On Tuesday, 31 May, 2022, I gave one last chance for the part to come in. And it hadn’t. I sent Mr. Marino an email with the figures I had come up with. He advised that they seemed feasible and he can make that happen. On June 1, 2022, I received a check for the remaining amount, and a few days later, the loan through my credit union was paid off. I wanted to give credit where credit is due. Kevin Marino and Kara Morich are people of their word. They WILL stand by you and ensure you are taking care of. I had some doubts in the beginning, but actions speak louder than words. We might not have gotten off to a great start, but finished on a sweet note. These two individuals maintained their professionalism, their conduct and showed me integrity, all the while I was being a little difficult. Two of the best in the business. They kept me informed, they were fair, they helped when I had a family emergency, going out of their way. In the end, I have no ill feelings for AutoNation and I certainly have respect for Kevin Marino and Kara Morich. Thank you both for making the end of my experience a pleasant one. When I am looking for a Mini Cooper, they will definitely be my choice. Thank you for everything that you did and the outstanding service you provided. I will not forget that. Respectfully, John P. Zappa

Great service. The service associate was very friendly and helpful.

My service advisor, Paloma, did an excellent job being transparent with me on the diagnosis of my MINI Cooper S. I appreciated the videos sent to me that showed the issues that need to be resolved on my vehicle. Would like to thank Kara, whom I assume is the Service Manager, for checking my vehicle in while Paloma was with another customer. This exemplified the Mini of The Woodlands' Service Department in being efficient and meeting the customer's needs. I can confidently look forward to having the extensive services done on my vehicle on my next visit.

We had a wonderful experience. Brian communicated the timeline for our new car purchase very clearly and kept us updated regularly. Thank you!

GREAT service

I had a great experience while purchasing me new mini. Brian was very sweet and patient with me while I decided how customize my new car. He was always checking and updating were the car was. I bit of a wait for the financing part, overall great experience.

Chance was super! He took the time to clearly go over the details of my service and the findings and recommendations for service on my “new” used mini I recently purchased from an individual. Since I drive for a living making sure my car is safe and road ready is extremely important to me.

I had an intermittent noise and performance issues that no other mechanic could find. Mini of The Woodlands found the problem and fixed my car! Now it runs smoothly.

An unexpected stopover… My wife and I were heading to Louisiana from our home in New Mexico to pick up our new micro teacup poodle Andy. The check engine light on our MINI came on indicating something was amiss. I did a few checks and couldn’t determine the cause of the light so I decided to call the nearest dealership and have it checked out. MINI of the Woodlands was somewhat out of our way, but closer than other options and I wanted to know what the problem was rather than worry about it as we don’t have a dealership closer than an hours drive from our home… I called MoW and was told that it would be the following day before they could look at our vehicle. Not a huge problem as we were tired and needed a break from driving. Early the following morning I ventured over to MoW so as to be first in line for service. After an hour I was informed that a fuel venting device was the cause of the check engine light. The part was in stock and could be installed in an hour or so. Plus I was supplied a few suggestions on other work not necessary but recommend. I elected to have one other item repaired leaving two more for a future date… The requested work was completed on time, our vehicle was washed, a welcome treat as we’d collected a lot of summertime bugs… Overall I’m very happy with the service provided and will add MoW to my list of known service providers.

The staff is always knowledgeable and nice. The last time I was there, there was a few hours worth of work that my MINI needed. I took advantage of a couple of complimentary cups of coffee and the open spaces and sitting areas to get some work done on my laptop. Thanks again everyone!

I always have excellent customer service at this location. Any concerns are addressed immediately. The manager Kara in the service department is amazing!

Buying any car in 2022 has been a challenge, never mind wanting something specific like a manual transmission. Add to that further with trying to start the deal from overseas, and then have it arrive in time for visiting Texas (what with logistics and shipping delays), and you have serious complexity! But James Fife worked with me every step, emailed and called regularly with status updates, and managed to even time delivery on a holiday Monday. The rest of the team at MINI of The Woodlands was also great, financing was smooth and simple, there was no pressure on up-selling, and I really had the sense they are all genuinely happy to help their customers. And of course, my new BrickLane edition 2022 Cooper S manual is awesome! Highly recommended dealership and sales person, I’d definitely buy from them again.

Ya thanks for never getting right back to me after I called and told you my issues I was told it would cost me to have it checked out which if I have to pay I will be taking it else where and I like how you new you guys did put a plug in tire instead of replacing it and selling it that way makes me think you guys new about the front seat and the air conditioning as you did not return my first call and had to leave message so I called back a week later and spoke to some woman that didn’t want to transfer me to GM and said she could help me which she didn’t even told me I had no extra coverage which I informed her I paid $2000 for some kinda coverage which she couldn’t find and never got right back to me and that was another week ago I guys your all talk and don’t care to make things right since the sale was already made good business is that you call it……

It was QUICK! Oil change, 12 point system check, tire rotation and a car wash. All done before I finished lunch!

My salesman was great and so was the finance guy, so five stars to them. Three stars for this most recent visit. I went back so my son could receive the same service I receive and was given to someone totally different since my salesman was on an errand. I advised this guy my son requested the salesman who helped in the purchase of my car. He totally ignored the request and continued with trying to sell my son on the vehicle. So, in exchange for bringing in a new customer I got nothing but poor customer service, no reward, nothing; all he could repeat is what he could not do. One of the wheels were damage and now we are driving back to the dealership.

I had a great experience working with Olman and the best of it all is that he made sure to find the best fit for me and my budget. I couldn’t thank him enough for all of his help I am very pleased and also going in and signing papers to drive off was also quick and easy I loved it. Thanks Olman!

I stopped by Mini of The Woodlands on Saturday 21, 2022, Nathan Smith greeted me and explained about the Mini. I was very specific that I wanted a light interior. Nathan Smith was very professional and knowledgeable which I appreciated. I had an appointment at another dealership. Nathan followed up as he promised. I told him that would be in contact with him on Monday. I purchased the Mini and Nathan delivered at my house. Super Nathan again demonstrated great customer service. Mini of the Woodlands and Nathan Smith thank you for excellent customer service.

Great customer service

Kind attention by Miss Paloma... good service and fast.

Nathan was outstanding in helping with my purchase. I would highly recommend this dealership to anyone looking to purchase a car. You need a car they will find the right one for you! Thank you again Nathan for all your help!

Very much to their word and quite fair.

Chance was really nice and professional. I really liked my experience buying my Mini at this location and when I took it in for my first service, i was pleasantly surprised by the warm reception and how courteous Chance was. I would recommend taking your vehicle to this location for service.

I?ve been taking my car here for service for the last two years. Not only is the quality of service good but they go the extra mile. Last year I was in Dallas and had a car issue. I called this dealership to get a copy of previous service record so I could get a repair covered under warranty. Not only did they send to me with in 10 minutes, they also called me to ensure I had received and also called the dealership in Dallas. It?s the reason I keep coming back. Truly exceptional!

Friendly and professional service..never had an issue.

I found Mini Cooper online at this dealer and set up an appointment to see it. My salesman was very pleasant and knowledgeable about the Mini Coopers. After a test drive, I decided to make the purchase.

Worse experience ever. Worst customer service. Would not recommend

Solid service. They make critical recommendations for my Mini Countryman and only proceed with the work that we agree upon doing. It gets four out of five stars only due to the higher costs.

Great experience. Staff was very personable and professional. No hassles, no worries. Best experience I've ever had buying a car.

Todo el servicio durante nuestra compra fue el mejor. El personal tiene alto conocimiento en el tema de autos, en el proceso de compra y en la atencion al cliente.

Good Service as usual!. And order new Vehicle at Mini The Woodlands dealer.

La atencion y el servicio en general ha sido el mejor que hemos podido recibir. Los automoviles son de alta calidad y muy bien cuidados. El personal es muy educado, con conocimiento, y van al grano sin jugar con los clientes. En general recomendamos 100% Mini of The Woodlands, van a recibir el mejor servicio y calidad.

From the first time I inquired about the car online to the closing meeting this was the smoothest car buying experience I have ever encountered. Thank you!

This Mini of the Woodland is awesome place for do everything about Mini...the service Advisor spesially Mr Hartley is a nice guy...He take care my Mini since beginning with carefull and great job done to the car...Thank you for all the the service team who gave their hospitality...i'll make sure to come again and recommend this place to everyone who got Mini.

Very friendly and professional staff. Chase was courteous and helpful! They paid what was promised over the phone. Would highly recommend this dealership.

Excellent customer service and focus on customer needs. Services for my MINI were addressed to my satisfaction. Paloma did an excellent job explaining the work performed! Francisco

Thank you so much for your hospitality!

I brought in my mini for service, and after finding what was wrong, I decided to do the replacement myself. Even though I did not give them the repair business, the mini of the woodlands service department was greatly helpful to me to find the cheapest option for this college student. Chance was especially helpful, having my car washed and vacuumed, and even mailed me back my book which I forgot in the waiting area.

I had the best sales person Tanner! He listened to what I was looking for and had two perfect cars for me when I arrived! I test drove and fell in love! I am great fil for the entire team helping me through the no hassle process. Trading in my car was quick and simple. Will absolutely be buying all my cars from there! Mini of the Woodlands does not disappoint!

Got everything done that needed to be done as per inspection provided, needed everything to be up and running as we will be taking this little fuel mixer back to Canada 🇨🇦

Very nice and attentive They listened to what i wanted

Very helpful

Didn't have an appointment for oil service, but they got me in quick and efficiently. Very professional service!

THE STAFF WAS COURTEOUS AND VERY FRIENDLY, THEY EXPLAINED TO ME WHAT TO EXPECT, I EVEN GOT A LITTLE VIDEO OF THE WORK THAT WAS BEING DONE WHICH WAS SURPRISING, I JUST LIKED THE WHOLE AREA IT WAS WARM AND INVITING.

Professional and informative about their cars.. no pressure

My experience here was amazing thanks to Nathan and the finance guys as well. I won’t go to anyone else to purchase a vehicle. He spent all day with me to make sure i found exactly what i wanted. Huge thanks to these guys!!

Copy Brian Lowden responded to my email fast & followed up with me. Brian is very knowledgeable & personable! I appreciate the fact that he took the time to listen to my needs! And, that he didn’t try to pressure me or up sale me, as I was only interested in a particular pre-owned vehicle that was at MINI of The Woodlands. Brian is honest & trustworthy & I enjoyed buying my vehicle from him! Daniel Gamez helped me with financing. Daniel is very friendly & knowledgable! He listened to my needs & recommended a warranty that was a great fit for me! I would highly recommend Brian Lowden & Daniel Gamez at MINI of The Woodlands!

Brian Lowden responded to my email fast & followed up with me. Brian is very knowledgeable & personable! I appreciate the fact that he took the time to listen to my needs! And, that he didn’t try to pressure me or up sale me, as I was only interested in a particular pre-owned vehicle that was at MINI of The Woodlands. Brian is honest & trustworthy & I enjoyed buying my vehicle from him! Daniel Gamez helped me with financing. Daniel is very friendly & knowledgable! He listened to my needs & recommended a warranty that was a great fit for me! I would highly recommend Brian Lowden & Daniel Gamez at MINI of The Woodlands!

Very courteous and got the maintenance completed expediently. Very friendly and I would recommend to anyone.

Service department broke my car and didn't fix it. Brought my car somewhere else then discovered that some of the work MOTW said they completed was actually not completed at all (despite having paid for it), and the issue they caused was actually different from what I was told. The options that MOTW offered to me were not ones that would have actually solved the problem, and the one that would have fixed my car was quoted at $8,000, which is twice the price of my car. The service department manager Kara is wonderful and tried as best as possible to help, but I still had to have my vehcile towed away (luckily through insurance because otherwise it would've been my expense). The whole situation left me without a driving vehicle for nearly a month and a half. This location does not offer loaners. I reached out to Mini corporate and AutoNation corporate for a month now (Car was originally brough to MOTW in the beginning of March), and still have no resolution from them.

The service department at the Mini of the Woodlands, are always professional and thorough. They always get my care service completed in a timely fashion and get me back on the road. Thanks Mini

Buyer beware! Buyer beware! Especially if you're considering buying from this dealership from out of state! This is the worst service we have ever experienced. I never knew it would a freaking nightmare dealing with this dealership over this vehicle.. After a long process, we waited patiently to finally get our 2016 Smart For Two. If you're looking for a vehicle that will be reliable without any problems this place is NOT for you! This dealer stated that this vehicle is clean without any problems! We had it shipped over from Texas to California. The price wasn't cheap either, it gave us no choice but to keep the car due to the amount that was spent by my wife to have it transferred over.. This car was also too expensive for the amount of damages that we found by me and mercedes benz. We were betrayed immensely and I am still looking for answers!! I had requested to speak to the general manager multiple times when I had asked Daniel Gamez! Daniel refused to have me speak with the general manager multiple times and I  told him that the vehicle is nearly garbage because of the way it had arrived from Texas. Daniel is extremely unprofessional!! It's a shame that Mini of woodlands (Especially that it was supposedly inspected by Autonation) would send us a vehicle in this condition. We were verbally told by Brian that the vehicle was clean and with no problems. The title of this vehicle comes out as "Clean Title". I have suspected that the vehicle already had problems the day after my vehicle had arrived, I  decided to contact Brian and Daniel. I have called more than 50 times asking the staff to have them call me back regarding all of the issues. We never got a response.. I also had called Daniel directly and continously kept getting to his voice-mail! The next two days after receiving the vehicle I decided to take it to my local mercedes benz dealer for an inspection. There is a quite significant amount of problems revealed and I received no call back to address this issue!!  Even my advisor at Mercedes-Benz had a very difficult time getting a hold of them. Finally, when they had responded they came to an agreement to pay some of the repairs (but, not all) that the vehicle needed. During the time for the request, Daniel stated that he needed the approval for those funds to be honored. Even then that took place, it took them a very long time. We waited patiently for this vehicle to arrive. We are still left with tons of damages that were made to this car. When I inspected the car (not all the way)theres plenty of evidence that this vehicle had gone through some sort of submersion in water. Also, there has been leakage from some of the seals of this car.. It has been raining here and the car has strange gaps in the door areas.. Here are the images below (Some were confirmed by Mercedes): Transmission noise and rattling, faulty suspension, rust in most areas,, broken plastic parts and covers,, faulty alternator etc.. Now I have to be stuck with these repairs. This vehicle has been without a valid registration since January 2022. This vehicle has NOT been registered and the smog has failed miserably. They have been contacted to also address this issue by a staff from out of state purchases in Autonation. The representative emailed them multiple times, and its been weeks and they still haven't responded!! The staff in this establishment is at fault if I end up getting cited for no registration in this vehicle!!! The staff should be ashamed of themselves!!! I need answers ASAP!!! If you're the GM of this facility please do NOT call my wife. Daniel From Woodlands is taking Major advantages of my wifes leniency. He's avoiding my calls because I am very firm with this!!! We need to speak regarding this vehicle ASAP!!! I write this for those to avoid this place at all costs! Go elsewhere! If you're considering to buying from out of state, avoid!!! This is false advertisement!!!

Bought a Mercedes with one key fob asked about 2nd key fob and was told we would get it and mail it out, now salesperson and sales Manger won't return call. Original key fob that came with car has stopped functioning and new fob is $700 each.

Had to take our vehicle in due to an emergency and Paloma was extremely attentive and helpful during the entire process. She ensured our vehicle made it safely to the shop, as it had to be towed, and ensured it was checked and repaired in a timely manner. She followed up with us via text throughout the entire process and answered all our questions. Very satisfied with the quality customer service she provided. Thanks Paloma!!

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Called the next afternoon, 031622, and he informed me that the dealership at Gulf Freeway, was still “reconditioning” the truck and it was not ready. I asked a couple questions of what does that mean, how long will it take and so on. I waited all day. On Thursday, 031722, late in the afternoon, I received a call from him regarding the truck. He stated it was now at their dealership and I could come and finalize the deal. After waiting two days for it, I was not prepared to go to the dealership at 6 in the evening. So I informed him I would be there in the morning. On Friday, 031822, I arrived at my scheduled appointment at 9:15, or a little after. I finally saw the truck in person and was pleased by the appearance. I drove it and found it to be to my liking. I wanted to proceed. However, the TPMS has a light on the dash, and I noticed other things that needed attention, which I informed the salesman I also had my truck that I was trading in, appraised. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. I was then told by the salesman, because I wanted the truck detailed, that I could get a 1 hour detail or a 3 hour DETAIL, detail. Of course, I requested the 3 hour detail which he stated he would fill up the tank prior to my departure. This was at 12:30, because I had him look at his watch. I informed him I would be back at 3:30 to take possession of the truck. Arrived back at 3:30 and to my surprise, the truck was not ready. I signed all the paperwork necessary and received my copies. I begin to get more upset because of the waiting and lies being told to me. I started to walk the lot, and I spoke with the salesman on a number of subjects, still waiting on my truck. Finally, a little after 5, it was ready. I wanted to see what a 3 hour detail was like. Piss poor work from a so called professional organization. It seems that all they did was run it through a car wash and throw some Armor All everywhere, and not in a good way. If whomever this was, did this type of 3 hour job, for my organizations, he/she would have been fired instantly. I was severely disappointed. By this time, I just wanted to leave. So Jose placed my temp tag on and off I went. Glad this experience is over!!! NOT SO FAST!!!!! On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. It is now 10:00 on Tuesday, 032322, and I have yet to hear from AutoNation. So the best thing I can do is write this and post it anywhere I can post a review. Be very careful, even if it’s in writing, the will ignore you. I am not wasting my time with this organization and I hope all who reads this will not either. I spent 34 years in the military, two combat tours, and retired in 2020. I served with dignity and respect. This organization has neither of those. Be careful!!!!! THEY HAVE LAZY, UNORGANIZAED, POOR TIME MANGEMENT PEOPLE WORKING FOR THEM. THEIR MAINTENANCE SHOP IS NOT PROFESSIONAL AND THEIR DETAIL SHOP IS HORRIBLE, (as you can read in previous reviews). I hope you will find a better dealership to work with you instead of dodging you. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And have yet to hear from my salesman!!!!!

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And I am still waiting to hear from my salesman!!!

Came here to leave a review because Benjamin (The parts manager), gave me absolutely amazing service & I wanted that recognized. The reason the review is three stars is because I've had questionable experiences with the service department of this dealer.

Overall good experience. Service advisor changed price at the very end due to the warranty company not reflecting the correct labor costs. It it was a negligible amount though

The experience of selling my car to the team at MINI of The Woodlands was outstanding! Christian and Tanner made the transaction very easy and smooth compared to similar dealerships that I visited. I would highly recommend going to see them if you are in the market!

More then your average Repair shop, your neighborhood SNAKE WRESTLERS too. Stopping by for a regular service check, brake fluid flush and HC work, I was greeted with a big smile and the team started work promptly. About 30 to 40 minutes into the work, I was ask if I had something special in my car.????? Maybe a dead mouse...no much more with a heartbeat. It was a 3.5' snake. YES a SNAKE has stowed away in my engine department. The team drove the car outside and wrestled the snake for me. They build a tool to pull the snake out and released it to the wild behind Mini's parking lot. We were unable to identify the snake but what a team. Not only do they take great pride in their service, but this time they truly went out of the box to show the meaning of exceptional customer service. THANK YOU.

The staff was very helpful...thanks

Not only are the motor advisors & staff at this MINI dealership friendly, knowledgeable, and reasonable but the inventory at this MINI dealership is consistently top notch- whoever does their buying is doing a great job. I had been on the hunt for several weeks for the perfect Cooper 4 Door Hardtop S, and was driving off the lot with my CPO dream car in just two visits. Definitely worth making the trek from Houston to test-drive if you’re serious about owning a MINI.

They were friendly, helpful and just went above and beyond my expectations

Looking for a MINI, go see Dustin Anderson at the Woodlands location. He is very knowledgeable about all MINI's! I love my Countryman! Had my first service appointment since owning my Mini. Excellent service!

I have had my car almost a year. With 4 FREE scheduled oil changes according to what I was advised about during purchase. I have always been pleased (With once I waited 3 hours for the oil change). However yesterday, I was advised my bill was $99.00 to my surprised I told the service guy I never have paid for an oil chsnge. He then advised this was not covered under my contract and the 2 girls working at Mini Should not have given me the 4 Free oil changes. I unwillingly paid half of the $99 dollars Which I feel I should not have paid. I still don’t buy this situation and I feel like the oil free issue should have been discussed at the beginning of my service not when it was time to pay! How can 2 different girls make the same mistake 4 times? On a different note, I have always been very satisfied with customer service at Mini. I must say, Chance (Service guy). Handled this “Bad news” very professional, and explained the issue well. I know I agreed to pay half, just to get out of there, but It was wrong for me to pay for your 4 previous mistakes. In a years time, I would have thought this should have been caught on the first oil change. Not happy with Mini of the Woodlands right now.

Great customer service and will recommend a friend

Great service with Brian Lowden. Special ordered car long distance and he helped me through it.Suggestions were made about details and colors and fun things to add.

Excellent service, Paloma very attentive, they offered me a courtesy car, they solved the situation with my Mini

In and out service. Not packed. No lines. Only disappointed that a sound I hear when putting the car into reverse gear did not happen while in the shop. I guess I will have to record the sound or wait until I am stranded for someone to tell me what the noise is.

The service manager was very nice. She helped by correcting my bill.

I took my mini in for an multi point inspection prior to a lengthy trip. I found Chance at Mini of The Woodlands was professional, courteous and informative. Not only was the inspection free, I left with a washed car and the confidence that my vehicle was in great shape.

Fantastic overall. This is my third MINI. This has been the best service overall for start to finish! Brian and Daniel are awesome!

Maintenance appointment process was easy and getting in for the service was easy. I needed an oil change on my car and they didn’t have the oil or filter so they had to order the supplies from Autozone. AutoZone delivered the oil but not the filter. An oil change turned onto a two hour wait. I had to leave at ten so there was no car wash or other checks made. Just an oil change. I know they would have done the full maintenance but didn’t because I had to go.

Fast service and the staff was very polite. Service appn't time was quick and all services taken care of.

Everyone was very nice and helpful. The sales team wasn’t pushy and they were open to making the numbers work for us. The service center was very helpful and polite as well.

Probably the easiest purchase I have ever had with a vehicle

Brian was very personable and quick to respond to any emails/calls. Danny helped make the financing process quick and easy. Great experience and walked away with a great car.

Salesman was very nice & easy to talk to. Very knowledgable about the cars we looked at. No high pressure; let us walk around the lot and then test drive anything they had.

They were very easy to do business with and the transaction was a very smooth process.

My experience from finding the exact MINI I wanted to driving it home was perfect! I appreciated Brian’s excellent customer service through updates of my MINI, preparing necessary documentation, to finally meeting today to wrap things up and pick up my sweet new ride. Brian had the time and patience to go over all of the features of my new Countryman. This was so helpful especially since the last time I had a MINI was over 10 years ago. Working with Brian and Daniel for financing was absolutely hassle free. I would absolutely recommend them both to anyone seeking to purchase a car in the future.

During one of the most stressful times in my life, Luv was extremely helpful throughout the entire process of choosing and purchasing my mini cooper clubman. There were a few bumps in the road after my purchase but really to no one's fault, just unfortunate events that just happen. I am happy with my purchase overall and will come here in the future for any other purchases I may need. Thank you for wonderful service!

We came in for a used vehicle, and all I can say is Brian is the man! He was extremely personable as well as informative. I can honestly say I forgot that it was my first time meeting him and that he was a car salesman. If you find yourself looking for a new vehicle, then I suggest you go and see Brian L.

My purchase of our first mini from the woodlands was great and they made it easy. Very professional and knowledgeable of the questions i asked. Service has always been top notch. Always well informed of the questions i ask. The service staff has always informed me of the charges and service that my mini needs. Thanks again. I have also got to experience the used car sales of the mini of the woodlands when we went shopping for our son. It was also great.

GREAT PLACE TO TAKE YOUR MINI FOR SERVICE

Nice suv but 31 days after buying its in shop for a timing belt problem

Ok service but really should offer loaner car.and communicate more with the customer about their vehicle

I had the best car buying experience ever with Brian at Mini of the Woodlands. He made us feel comfortable, understood our needs, and made sure we bigot what we needed in car. We walked out with the perfect car.

My intention was to purchase a 2014 GMC Sierra..on2/8.. when I showed up to test drive and inspect it.. it was getting and oil change and front brake pads(no rotors).. so I wasn't able to drive or inspect since it was on the service bay.. I did notice a rear leaking shock.. as if that was being replaced.. I knew it was in my price range so I moved forward with the financing... expected to pick-up on the 9th.. nope.. was told at the end of day that a caliper was ordered.. on the 10th the parts still had not arrived... on the the 11th after speaking with the finance manager was told it was made priority.. and late on the 11th I was told the part had arrived and would be ready in the morning... I arrived at 8:50 on the 12the (5th day waiting on a truck I haven't yet driven.. when it was finally moved to the service drive... I found they didn't really replace the caliper but just the caliper bracket... 2 bulbs were burned out... but I needed to get going and couldn't wait for them anymore... on my first actually drive the alignment was extremely out and had a pull.. and felt a bit of bump when taking off from a stop... Im a Master Certified L1 Technician... when finally pulled in to the stop on the 15th(my next day at work) I found they replaced the oil pan.( wasn't told about it needing to be replaced) and they had to remove the Steering Rack and didn't do an alignment that was needed and it damaged both of the front tires (550 each).. and that both inner tierods had severe play... that both motor mounts were bad in needed to be replaced (the bump i felt at take offs) im still not happy with the shifting issues that I couldn't say wasn't the motor mounts.. now that I replaced corrected all the broken parts... im still not happy... I sent a text to the sales associate but still no response... in my opinion they waited till my 5days or 250miles was up to pass their problem truck to me... and since I'm in a hurry to get back on the road after losing my only means of transportation... I had to absorb the loss and hope for the best...

Excellent customer service support. Ensured work was preformed timely and the car returned clean/washed

Excellent experience! Service Dept was Great. I was treated very well and everyone was very nice and friendly.

Great experience. It was quick and painless. The dealership team made the process easy. Communication with Tanner both by email and in person was to the point and trustworthy. Very polite and professional salesperson.

Excellent Service, The front Desk is very helpful

Quick service. Very thorough with explanation of service needs. Clean and quiet waiting area.

Kara and Rafael were great

Engine light came on and Mini determine it was a vent in the gas tank. Item covered by insurance policy and repaired. Loaner car provided.

The process was quick and painless and they actually did what they said no lies

Easy from start to finish. Brian kept in touch, kept me informed, and has had my best interest at heart.

Vehicle taken to service area very quickly to be diagnosed. Price for repair given in timely manner.

Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that?used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.

Brian Lowden really knows how to take care of his return clients and thinks through all the options of buying and leasing and really helped make the best decision during a strange new and used car market.

Tanner and Daniel were great! Made the process simple and easy.

Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that…used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.

Overall simple and fast process. I would purchase another car again from them.

Good customer service , Ms. Amamda Huges is very friendly and helpful.

I can?t even start to stress how horrific this experience has been. I purchase my truck 12/29/21 it wasn?t 12hours LITERALLY before it had issues, check engine lights and starting failures?..the dealership had the truck back by the 3rd day and took 10 days to get it back to me, and once I finally got it back after being lied too repeatedly with an hour here 20 min there for 10 days, and truck still had issues. My fuel pump failed, coolant sensor failed electronics are failing and there response is take it somewhere else. I haven?t even made first note on a $40k purchase and the truck is already a LEMON. It took me 14 days total to figure out this was a very unprofessional dealer that I WILL NEVER recommend to anyone.

Excelent service and attention . �reas of oportunity time elapsed in the procces

The staff was amazing and if you are looking for a vehicle I 100% recommended this dealership.

Took delivery of Mini in Conroe, TX—no dealerships in Louisiana. Initial communication & document gathering was seamless through email correspondence. Arrived in Conroe at 2pm for pickup, the processing of paperwork was so lengthy, returning the rental was stressful and almost a disaster because of traffic and timing. Perhaps out of state customers should have added assistance in the area of returning rentals.

Great place to buy a car. Brian was great to work with

Excellent services from Sales advisor and Finance department. All very accessible to answer any questions.

Service appointment was professional, on-time, and completed within time-frame described. Always nice to get a quick wash and vacuum during the visit as well!

Excellent service as always. Been using this location for 4 or 5 years now

Good service and information provided about keeping my Mini running far into the future.

Aaron Brunson was the first sales person that- actually looked for the customer! I enjoyed working with him.

Nothing more you can ask for. The scheduled maintenance I needed was completed quickly, on my time and the staff was great!

Sold them a vehicle 31 days ago, they mailed the payoff to the wrong bank. They refuse to mail a new check to the correct bank until the funds are received back from the wrong bank. Suggesting to me that I should make another payment so it doesn’t hurt my credit. All of which is not my fault, yet they want me to jump through hoops because of their mistake.

I have been looking for the right car for me and found it at Mini of the Woodlands. When I stopped in to test drive it Brian was courteous and helpful. He helped me through the purchase process and made it quick and painless.

Brought our daughters car in for a timing issue as per our mechanics recommendation. Was told the mechanics would like to correspond via text message as it was easier. Was contacted by associate Franni who stated they needed to fix two oil leaks for $1800 before they could asses the timing issue. I questioned this via the text asking for an assessment of the timing issue as that what the car was brought in for. Her response was illegible. I phoned and talked to Mark who discussed the issue with the mechanic. He phoned me back and stated it was a valvetronics motor which would need replacing. We agreed to that and repair of one of the oil leaks with a cost of over $2000.00. We discussed if there was any kind of discount available for veterans. He stated he could authorize a 10% discount which I was thankful for. When we picked up the car the discount had not been applied and when my wife questioned it Franni stated that that discount is coming out of her commission and if Mark keeps doing it I’m not going to get paid. I now understand why she wanted us to get the oil leaks fixed before they could diagnose the problem. I was pleased with Marks service

The purchase of our new second hand car was a very pleasant experience. I was impressed by the professionalism of the staff and by their efficiency. No one tried to sell us services, upgrades or cars different from the one we wanted and it took us quite some time to complete the purchase because of the mountain of paperwork one has to deal with buying a vehicle. The car was not ready when at the moment of the purchase as there was some work to be done, but the repairs were done in a timely fashion and Mr. Fife, the gentleman who took care of us,, went the extra mile to help us out delivering it to us.

Generally a good experience. I waited while the work was done. The job was completed ahead of estimated time and to my satisfaction.

You guys should have loaners for the customers when bringing their car in for service.

Nice Dealer

The people at the dealership were very friendly and professional. Brian did a great job. He was easy to talk to, knowledgeable and not overbearing. The credit manager did a great job and made it very painless. Got more for my trade than i would have ever thought. You cant go wrong at MINI of The Woodlands.

I hate this place. I bought my new Mini on 5/3/21 and have regretted buying it from them since then. It took them 30 days to pay off my trade-in, which intern resulted in me having to make a payment on that car or have a go against my credit. At the time of purchase, we requested the extended warranties to be taken off the paperwork and we were told by the finance manager that BMW would not allow him to take it off but not to worry that we could cancel it later and be reimbursed. And since that day I have been calling Mini of the Woodlands, AutoNation, Safeguard, and Mini finance to remove these warranties and have my account credited back almost $7000. I cannot get any help from anyone. Mini finance has stated they need to receive payment from the dealership. My car buying experience here sucks. The only good thing about this dealership is my salesperson Aaron. It’s a shame I hate my brand new 2022 Mini because of this headache/experience. Two other dealerships in Houston sell minis, I recommend you try those two first. Buyers beware!

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. James was very thorough, knowledgeable and was able to find me a vehicle that exceeded my expectations

Overall I would not buy here again. The car I got had been a loaner and even though I asked about smokers using the car the reply was no it was not. Yet a few days later once the fragrance wore off it smelled badly of smoke it took me a few treatments and day of open windows to improve it. It June 10th and waiting for my plates called yesterday and was told not available called today and was told they?ve had them since May 20 When I went to buy it they would not take my USAA loan without putting a hold on it so I Gad to apply with them for a loan if I wanted the car sooner. I have bought 5 cars with USAA loan and this Gad never happened

So far I have not haven't had any bad experience here at mini cooper of the Woodlands from buying my very first mini cooper last year to having my very first service done on my mini cooper to the small tire issue and alignment that I had with all the potholes that we have in the Houston area with all the major rain storms we have had lately

Dustin was great in helping me get the car that my dog Jaxx chose signed, sealed and delivered to San Francisco, far from its point of origin. He made the buying process easy and convenient. Consider this a testament to AutoNation's used car exchange program.

With the help of Aaron the sales men I had the best time there the transaction was really smith NICE 👍🏽

Aaron help us getting the car for my daughter, he made the transition smooth and funny . thank you Aaron for the great time we had there

During this process, I was not updated one time by my service advisor. The repairs took over a week and a loner was not offered, instead I had to call and ask.

Prices are normal, the service was done properly. Usually they provide me a thorough diagnostic, but it as not done this time.

Great experience at Mini Cooper Woodlands everything about the purchase was easy

Excellent process! Drove 6 hours one way to buy my New Mini. Was able to buy Online and walk in and sign with ease! Highly recommend !!

I brought my Mini in for a seatbelt problem and a problem with some of the lighting. The repairs were done right and were done quickly. Throughout the process, my service advisor, Francis, kept me informed and updated. Thanks to all, and especially Francis, for a job well done.

This was a very relaxing visit. The Service department maintained a safe environment. Thanks, Mini!

My service advisor was awesome. She took time to answer my questions. She was great at communicating how the repairs were going.

Oil change and 15 point inspection of which tire pressure was one of the points. Got home and all 4 tires had less than 30 PSI and one was less than 20 PSI.

Everyone was great! Very friendly and helpful! Even though I was there to buy a vehicle that was not a mini-Cooper, they were all nice and friendly!

In and out efficiently with my car being serviced by professionals

Well done Mini of The Woodlands team. You all made our Mini buying experience painless and enjoyable as it should be.

Excellent service by Keith and Luv. I came in for a CPO car but wasn't happy with the selection. Keith walked me thru leasing options very patiently and made sure I left happy with the car and the price I wanted.

OK. Repairs took 5 weeks. Lack of parts which indicates to me not a good repair shop.

Everyone was very friendly and helpful before, during, and after taking my car in for oil service.

Mr. Will is a great staff, he did very good job , very attentive and good customer service.

Tanner was excellent to work with. There were a few hiccups in getting vehicle ready for me to take home, but throughout the process they were responsive to all my requests and needs. Got a good vehicle and met some nice people in the process. Would definitely return.

Very pleased with my experience at Mini of The Woodlands. Brian Lowden and Keith Sutch.

It was a lovely experience, very quick and easy! The people we're very nice and helpful!

By far the best process and super convenient. I test drove a car and had mine appraised and sold my car to you all without even buying a car Yet. It was great

I went to the showroom with no conceivable expectation of leaving with a vehicle but Brian Lowden made my buying experience there pleasant and I believe I made a new friend as well!! By all means, if you are looking for a new or used vehicle, MINI of The Woodlands is the only place to be!!

Excellent service and I was super greatful of what they were able to do for me. Vanessa and Khalid as well as the finance and sales team are wonderful and did such a great joh

A pleasant, pretty relaxing, service experience. Good facilities, friendly team.

This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.

I had a good experience except for the loaner car that I received had no gas in it?and when I picked up my vehicle it was not washed like I was told.?

It was great. The team at MINI of the Woodlands was very patient with us. We were unpredictable clients to work with.

Here is the latest... (see response below) they took is SOOO seriously and didn't offer to correct the the problem. See a pattern here? Auto Nation and MINI of The Woodlands are just posers and reinforcing the stereotype of cars salesman. Dishonest and not to be trusted. Dealer Response Hi Daniel, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Posted complaint and received a reply with a call back phone number that no-one answers. Completely lame operation. Don't deal with Mini of the Woodlands if you want professional service and honest treatment.

I absolutely loved my experience at the Woodlands MINI dealership! During these pandemic times, I wasn?t sure how it would be purchasing a vehicle sight unseen, but the vehicle associate that I worked with was very timely with his communication and provided lots of feedback and clarity on the questions I had. It was also nice that I was able to get the dealership to make a few enhancements to my car (tinted windows and painted wheels) and that process was very smooth. Also, on the day of purchasing my car, I was able to take pics with a bow and a large picture frame surrounding my car. It really made the new car purchase special and essentially ?tied a bow on it? hahaha. I would highly recommend this dealership!

Purchased 2016 HT S September 2017. Told full service agreement would be honored. Requested service was denied. Deceitful and dishonest dealership. Not to be trusted.

I recently purchased a Mini Cooper Hardtop from Mini of the Woodlands and was extremely happy with the customer service that I received. I initially viewed the vehicle on their website and then set up an appointment with Mr Brian Lowden and went down to Houston to view the vehicle and take it for a test drive. From my initial email contact to me signing the purchase agreement and handing over a cheque I received nothing but excellent service. Mr Lowden was extremely informative and knowledgeable about the vehicle as well as the whole purchasing process. The whole experience was handling very professionally and all our queries and questions were answered on the day of the sale.

I went around to several dealers to sell my car. Most of them felt shady. On the contrary, Autonation was wonderful all the way through and gave the best price by a lot.

The service was good however I was very uncomfortable with the fact no employees in the facility were wearing masks. There were many signs about Covid 19 but only the customers were wearing masks and you couldn?t actually stand 6 feet apart from the CS rep. I was there 2 hours and made sure to sit far away from all. Their process for interacting with the employees is very concerning. I left hoping I didn?t get exposed to the virus. I protected your employees by wearing a mask but you did not provide me the same respect.

I purchased oil services when I purchased my truck had an appointment for a week so they could acquire parts not in their inventory. It took them 2 1/2 hours to change the oil!!!!

Wonderful experience . Very accommodating. Willing to go above and beyond.

Shady dealership. Had a "deal" to purchase a vehicle only to be told later in the buying process that another salesperson had "sold" the car. I live in Texas and if you can't trust somebody's word you won't last long in business.

Everything was great the customer service was amazing!!! We had Keith he made my experience buying a car good. The place was also every clean.

I had already gotten a quote and worked out the trade-in and was paying cash and it still took 4 hours to complete the deal. It shouldn't have taken that long.

Great customer service at Mini of the Woodlands. My salesman helped me figure out exactly what I wanted!

THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can?t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!

Dustin did a great job showing us the cars and helping us decide which mini suited our lifestyle and needs ( budget). Excellent service and very knowledgeable! Bought the Mini Countryman S and love it.

Dustin was very knowledgeable about the Mini Cooper countryman. He was patient with all my questions and did not pressure me to purchase. The facility was clean and beautiful. They took great precautions in cleaning before a test drive and inside the facility due to the Coronavirus.

Went for an safety inspection. Insurance card was not handed back to me, left in dashboard. Did not explain how to get a sticker.

I showed up with out an appointment due to a code being thrown on my mini. Will had my vehicle inspected and found a few additional items that needed attention. Will was professional and fully explained the areas of concern with pictures on his cell phone plus additional information. My 2015 countryman was running like new on my drive home !! Very pleased with the service that I and my vehicle received.

Absolutely excellent customer care provided by Wil.

The car we bought was exactly as advertised. It's in pristine condition and we couldn't be happier.

Sales experience was tops! We took most of the day reviewing options, test driving and did not feel rushed or pressured.

Awesome experience with Dustin in Sales and Khalid in Finance. Easy, painless, no pressure. Easiest car purchase we ever had. In addition, we had a few issue afterwards since we viewed the car after hours. Justin stood by his sale and didn't hassle us. We'll definitely consider them in the future.

They were able to get me in the same day I called and the service was completed in a shorter timeframe than quoted. The employees were professional and pleasant.

Will was very attentive to my needs and my car maintenance. Chris was knowledgeable and guiding to best decisions.

Overall great service, without issues and back home

Awesome service an d people. Always get great service everytime I go there.

I took my Mini in for 1st Service. Found out that a new ownership group has taken over. They are excellent. My service guy, Nolan took care of me from the start. He introduced me to Sales, Brian and the Manager. Asked about some of the features I was not familiar with in my Mini, and Brian said, ?How about I give you the new car introduction.? He took all the time I wanted and showed me capabilities of this neat little car! Just a great new dealership team!

Excellent facility and service associate Nolan. Easy to check in and answers to questions about the car.

Enjoyed buying my new Mini thanks to Vanessa and Manuel very helpful finding my new Car. Highly Recommend

Experience was excellent and salesman Dustin Anderson was knowledgeable far beyond normal. This is my fourth Mini and the purchasing effort was by far better than the other dealers I used for the other 3.

It was very easy to schedule and have my Mini Cooper serviced.

Service was good. I worked with Tanner for a long time to find my mini. Sunday afternoon at the dealership was a little slow, as there was only one finance person there, but otherwise the service was good.

I recently sold my car to AutoNation. Their offer was the best amongst all dealerships that buy used cars. The process was very simple and seamless. The customer service was excellent as well. Highly recommend them.

I can start with why I didn't purchase a car here - I stopped to look at Minis in the parking lot and on the showroom floor, NO ONE greeted me, no one ever came to talk with me at all actually. I live 8 miles from this dealership and I drove 45 minutes to another dealer to buy my Mini instead. Now for the service visit - I went here because it is close to my house and office. I showed up three hours after I dropped it off and it was ready, that is of course after I called to see if it was done, I never got a call. When I got home I noticed a gouge and scratch in the paint on the rear bumper and brought it straight back to the dealer. It was NOT there when I dropped it off, I know that for a fact. The service person walked around my car and noted a very small paint chip from a rock on the hood, if he saw that, he would have seen a one inch gouge on the bumper. I was told it couldn't have happened while they had the car since they didn't see where it may have been scratched since the service mgr watched the videos. But- if I bring it back they'll have their repair people look at it and see how much it will cost to fix and maybe they can cover it. I don't think I'll use that dealership again, I'll drive the extra 45 minutes to have the dealer I bought it from take care of my car.

Great communication from sales person and when I got there car was exactly as described. Very happy with purchase. My only complaint is their detail crew did a sub-par job on washing/cleaning the exterior. Even though it was a used vehicle I still spent quite a bit on it - I found the car and let them know I was coming to buy it. Easy sale. The least they could have done was a nice detail. Other than that - I was very happy with experience.

Wonderful experience, buying a car is usually one of my least favorite things to do. I can honestly say, this was one of the easiest car buying experiences I have ever had. They have earned my business!

Good overall experience on purchasing a new Mini Cooper Countryman

Cole Sandoval was very helpful and worked hard to make the deal I was happy with.

Service performed was prompt and efficient. Staff was friendly and courteous.

This is a reply to a previous review I left since there is no way for me to go back and edit my review or reply to the dealer's response. MINI of the Woodlands replied to my one star review urging me to contact their general manager. I have now tried three times to do just that; the first two never got me even to voicemail or where I could leave a message, they redirected me to a sales manager. The third time I at least got to leave a message, which has not resulted in a returned call. At least two service advisors, the service manager and their ticket system all have my cell number, the GM could reach out and call me 24hours a day, seven days a week, if he really wanted to. That has not happened and I will be it has not happened for anyone else they have replied to with that same canned reply.

If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.

Cole was a very helpful and good person . I usually don't like car sales people but Cole was a very strait forward guy. I would deal with him again .

Absolutely wonderful experience today at Mini of The Woodlands. Our sales associate, Cole Sandoval, was by far the best car salesperson I have ever dealt with. Cole was very up front, honest, and communicated very effectively. He understood what we needed. The deal fell through due to problems on my end. Cole and the team were able to put something together with ZERO pressure that allowed us to take home our used car. My 14 year old said, Daddy, Cole seems to be a very good salesperson. Yup, he sure is. I cannot say enough about our experience. Although we are a solid middle class family, we were given red carpet, solid gold treatment by all.

Great experience as always when visuting Woodlands Mini.

I truly appreciated the communication to both myself and amongst each other from those in service and out in the garage. Professionalism. The Woodlands location has always exceeded expectations whenever a serviceable event has occurred. Very early on I wasn’t sure about my buying decision of a fun car over a more senseable one, now that I am two years in I see that I am getting the best of both decisions.

Great facility, customer care, and selection of Mini Coopers.

Had issues trying to purchase a vehicle when that fell through at no fault of buyer the group really came through and made it work on another vehicle

The staff was very friendly The purchasing process was not overwhelming.

I would like to say the work ethic , kindness , human compassion , and care I receive from Mini of the woodlands is unparalleled . I have NEVER experienced this level of concern and care for guest to this level in all my years . I have purchased 2 cars from them and the service department exceeds my expectations every time always going the extra mile . Karey Galindo and the service manager deserve recognition of putting the guest first ! I will always recommend them . I have two mini dealers closer to me and I drive an hour with no traffic just to ensure a great experience !!! I have gone to sw mini and it’s not even remotely to the same level . Mini of the woodlands staff should be training all of the other mini dealers on how to treat and respect customers

This is my first service experience with Mini of The Woodland for changing the break fluid and routin maintenance. To me, a two-hour wait for a routin maintenance is TOO LONG. Is it a standard practice? Facility is clean and comfortable, but coffee machine is out of the order & snack bar is missing. I have been to other Mini dealerships, and I believe the one in The Woodland can use some improvement on their hospitality.

I needed routine service as well as a recall item repaired. From scheduling the appointment to receiving the car the customer service was tremendous. There were no surprises. The cost and time was as expected and agreed and I was able to wait comfortably while the repairs were done.. The dealership also assessed the entire car and gave me some options about other services I might want. I deferred these to a later date with no pressure from the customer service rep.

TERRIBLE. My car Broke down in the freeway and had to be towed towed to the dealership last Thursday. They replaced the computer ($3,000) and said the car was running. They sent me a long list of additional “suggested” maintenance repairs that it needed, and said we could pick it up yesterday - that’s when they mentioned that the battery light was on and they couldn’t figure out whether it was the alternator ($1895) or the battery ($595) - the trade in value was only $8k.... so we asked them to figure out what it was - after having the car for SIX DAYS. Anyway.... they wanted to do the repairs but my husband didn’t want to spend another $2500 on the car. They said we could drive it, that it was fine, but would need to be looked at. We looked at new cars while we were there and had the salesman (Art Bernhardt) pricing some new vehicles for us. We then tried to drive my car (to another mechanic) and the car died again - in the exact same manner as before, locking up and coming to a complete stop on the freeway - right across the freeway from Mini of The Woodlands. We had to have it TOWED AGAIN off the freeway to another shop, and we are waiting on news of the repairs and cost for towing and repairs. So..... what do you think about our service experience? We are HORRIFIED. And we believe we were taken advantage of by the service department. Certainly not taken care of in any manner of speaking. Also, we were never contacted by sales about the pricing we requested. I guess they all buried their heads in the sand and forgot about us. Well, we won’t ever forget it. And we will definitely let the people know that matter. Ie: news media and social media. So, there is your review. Please take this seriously. It was a disaster. Your service department is a joke. A giant ripoff.

My service advisor Kelly Galindo is AWESOME!!!!!!!!

Extremely helpful in all respects. The paperwork was somewhat daunting, which is why the Buying Process didn't get a five star review. I'm not sure that all of it was required. Extremely pleased with the floor salesman, Art Bernhardt, who was probably the best salesman I've ever had to deal with. Most of them, I"d like to strangle when I'm done, but Art made the whole experience as pleasant as it could be.

My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.

Took my Mini to Mini of the Woodlands due to leaking radiator fluid. They diagnosed the problem as needing to replace the Oil Filter Housing for over $3,000. Had anther repair shop replace the gasket for less than 1/3 the price. Very dissapointed

Every time I go for an oil change I am quoted at a price that's higher than the advertised price on their website. Make sure to show them the price you viewed online so they can honor it. They still will charge you a little more but it's better than at least $20 more than expected. Make sure you know which services you had completed that are under warranty so that you do not end up paying for repaired that are covered. The customer service by Kelly was great! He seemed like he genuinely cared about what was wrong with my car and addressing those issues. Also, make sure that when you are paying, you are not being charged for something that was not previously agreed upon.

I’ve made 3 purchases from an Autonation dealership in the past 4 years. The first 3 were quite good, the last two experiences have me thinking something has changed with how these dealerships are operated. In the most recent case, there’s quite a bit of arrogance coming from this dealership. I was only there for a little over an hour and over the course of the time, the salesperson spent more time telling me what he wouldn’t do rather than what he could do. They low balled me on my trade and while I expected this, I also expected a little negotiation. His response was, we don’t do that anymore, everything is controlled out of Florida. Asked about switching our rims. His response, we can’t do that here. Asked about racing stripes. His response, you can have this done aftermarket on your own. My response was to leave and take my business elsewhere. Simply a horrible experience. Sending feedback to corporate was a wasted effort the last time Autonation did a bad job. Shocking I received no response from them. I’m done with them. Hundreds of cars on the lot and I was the only customer in the place. Keep telling people what you won’t do for them!

Had a heat sensor replaced in my wife's Countryman that was causing the cooling fan to run and drain the battery, under warranty. As well, the mobile phone connection to blue tooth did not seem to work. Made an appointment for 4 days after I called them so we could make sure to get a loaner - and good I did. The process took 3 days, which seems an inordinate amount of time - even if you do have a free loaner. Had to call them for updates. In addition, my wife tells me the blue tooth functionality still isn't working right. I haven't had a chance to follow up myself, but it's either not working or inadequately explained to my wife. It's 30-40 minutes to get the car to the service center, so if it isn't working, there's another 1/2 day lost to the issue at least. We've got the car so that it's not draining the battery, but not particularly happy.

Great Service as usual. Got My Countryman services yesterday. Crew is very friendly and provide feedback of what was done on my Car.

Would have gotten 5 stars but after my service was completed they did not wash my car and left fluids on my car. Plus they forgot I was waiting and I was sitting for 20 min saw my car and asked how long had my car been sitting there? The rep stated he didn't know. To make a long story short.. they forgot about me. I left very upset. Not intending on going back to that cite.

Spencer Boyd and the rest of the team at Mini of The Wooodlands gave us quality service. We appreciate it.

Fantastic experience! JayDee made it super easy and super friendly!

Even though I didn?t purchase from MINI Woodlands the staff was more than happy to answer any and all questions that I had regarding the used vehicle I was interested in. Would recommend anyone go to this dealership.

I was well informed of the time I had to wait and of the repairsy needed.

It was not so good experience in beginning but once Art took over it was flawless.

I bought my MINI in mid Nov and though I went theough the manual and settings on the car, I wanted to make sure it didn't need any immediate services. I made an appointment at the MINI Dearlership in The Woodlands to have it checked, even though I did not purchase here and the service was exceptional. I will continue to bring my car here for all services, routine and specialized, not only because it would be best for my car but also because the staff here is knowledgeable, patient, friendly and kind. Nolan Doss answered all my questions and made me feel very at ease that my car was getting the best care possible. Thanks again to the wonderful team at MINI in The Woodlands, Monica Varela

Very friendly and professional sales team that was willing to fix a few small blemishes on the vehicle to improve true Customer satisfaction. I was an out of state buyer, (great price on the exact vehicle and options I was looking for) however, I would definitely recommend this dealership for the buyer experience I had throughout the process. Thanks Mark and Noah for all your support.

I had an unknown reason for a knocking sound from the front end. It took a fair amount of time to locate a faulty transmission support. But it was found and repaired. Because of our distance from the dealer, we were provided a loaner.

Service representative, Kelly, was friendly and courteous. Work was completed in a very acceptable amount of time.

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

The service department is great. Car always Looks and drives great.

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

I just wanted to thank everyone who worked with me on purchasing this car. I was closing on a house that took longer than expected and this team went out of its way to help me during this trying time. Thanks!

Very good. Even though I bought s used car I was treated as well as any new car dealer would Servive you. Great facilities, knowledgeable people.

Our sales person, Dustin was very customer oriented. We were flooded out and could bot pick up the car. Only one driver in the house. He delivered the car from The Woodlands to the Champions area, a good drive, twice. The vehicle was taken to our mechanic and he d described it as "Immaculate". When he asked where we purchased it we told him Mini of The Woodlands he replied excellent dealership they have good products. We did have scrape marks on the hood and they took the car back and touched up with paint not actually refinished. Otherwise happy with the product at a fair price.

I have absolutely 0 complaints about my experience purchasing my truck, extremely happy customer!

i only went to test drive the car ... and I walked out a new car owner. I was treated with respect and I felt that my time was valued and they tried to have everyone ready for me in a reasonable time frame.

Great Place to buy a car. The team is one of a kind very professional and just an all round good group of people.

great buying experience, my salesman Art Bernhardt was informative and answered all my questions honestly. my husband and I came with a pre-approval from capitalone and the whole transaction went smoothly. I highly recommend mini of woodlands for a great no hassle car buying experience.

Good. It is silly to make me write more than I wish and normally would not bother.

JD was friendly and very knowledgeable. He made buying a car easy and fun!

Thank you Brian Lowden for an outstanding buying experience! Your attention to details important to me and your constant updates as to the status of my new Mini Cooper S Convertible made the process easy and painless. I am more than satisfied!

We were searching a used Mini for our daughter and worked with Dustin Anderson at Mini of the The Woodlands. This could not have been a better experience. Dustin was very knowledgeable and had an excellent sales and customer service approach throughout the entire process. Even went above and beyond what i was expecting him to do. Will certainly recommend working with him and the team at Mini of The Woodlands. A+ experience.

Kelly explained the service process which lead to a good experience.

I just bring my Mini S for an Airbag recall, they fixed the problem without cost, also checked the car and sent me a list of recommended things to fix. The crew is very friendly and they give you updates about the repair.

I do not want to provide a comment of 50 Characters

I've always had a great experience at this dealership

Dealership and sales staff (Brian especially) top notch helpful!

Had a great experience at Mini of the Woodlands. Tim, Aka and the gang were great and treated us very well. I would definitely recommend them and their dealership.

As always Kelly was so helpful in scheduling my appointment. He is polite and knowledgable. The guys greeting me seem so happy to see me! My baby was so clean and shiny for our long drive home!

Found a used chevy Tahoe on cars.com, our salesman was Brian, he was easy to talk to and made the buying process stress-free. We are so happy with our purchase!!

I needed some engine service/repair on my 2013 Mini Cooper S. They did a good job addressing the problem. Prompt, friendly, clean place with folks who know what to do.

I needed a parking light for my 2015 Mini Cooper. They didn't have it - said they'd order it. That was March. Now it's May. No call, text or email. What's going on, Nolen?

I absolutely dread the car-buying experience, but James Norrell and the staff at MINI of The Woodlands did an excellent job of making sure I was comfortable throughout the entire experience. I never felt any pressure, and the team did an excellent job of LISTENING to what I was in search for in regards to the right vehicle at the right price and monthly payment, especially to someone like me on a tight budget. Thank you Mr. Norrell and to all else involved!

Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.

The process of purchasing our new 2017 Mini Countryman at this dealership was extremely efficient from a customer perspective. This frankly was a bit of a surprise given my past experience in purchasing a car. I think without a doubt the single most important factor in making this a pleasant experience was our salesman, Brian Lowden. He was courteous and answered all questions. He displayed empathy and his product knowledge was commendable.

I have never been so satisfied with a purchase and will recommend family and friends

Great experience. Walked in with one car in mind, it was unfortunately sold, but Brian did great job of showing current inventory, discussing the options, and acting in best interest of the customer. We saw a great deal, did the test drive that included detailed information from Brian and a no issues discussion of the price and terms. From there on all interactions with finance and follow ups has been excellent and easy. The car I bought was even better than the car I wanted to see before I visited and the deal was great.

My Sales Advisor was very helpful, knowledgeable and a pleasure to work with.

Purchasing the Mini Cooper was easily the best car buying experience I've ever had. The ease and straightforwardness of the purchase by far is a no brainer and I will be back to buy the next one. Brian, is a straight shooter and made the process so easy.

My salesman was outstanding, the selection of cars to choose from was great, and delivery of my new car fun!!!

Brian Lowden was extremely knowledgeable and helpful. We met Brian at the 2016 Car Show in Houston. We are enjoying Lovie our Mini Cooper she is Beautiful. She was truly worth the wait. It was a pleasure doing business with Brian and everyone else involved in our purchase. I'm sure the service after the sales will be as great. Thank you, Oliver and Rita Rathmann

When I put in a request for more information online, I got a call back within 10 minutes. I got my car the next day. The sales rep said he was proud of me because my credit was good for my age and it felt genuine. I was walked through all the features so I wouldn't be confused and they offered to replace the stripes free of charge when they saw a blemish on one. My sister has a mini and now I do too. I wouldn't be surprised if my mom got one next. A great place to buy!

Brian Lowden and the team at Mini of The Woodlands (TX) provided great service. On our initial visit we told him we were considering three makers. He was respectful of our choices and never tried a hard-sell, but he told us he felt certain we would decide on the Mini. He was right. Brian understands that the Mini brand is all about service and taking care of the customer. He does a great job with that!

My wife and I worked with Brian Lowden and couldn't of had a better experience. His patients with us on wanting to drive every make and model (sometimes two or three times) was greatly appreciated. Would recommend this dealership and Brian to anybody.

My salesman James Norrell was awesome. He answered all the questions I had about the challenger I got from their dealership and it was one of the easiest vehicle purchases I've ever done.

Brian was very helpful and informed on the vehicle I purchased. They did everything to accommodate me and my schedule.

It has been the most professional treatment in a dealership I ever have, from the first contact until the last signature passing from sales to financing the most respectful personal in a relax environment. Thanks to James Norrell on sales and Manuel Encarnacion on financing

Joseph Townley provided exceptional service during the entire time I was at the Mini of the Woodlands. He explained the options available to purchase the car as well as keeping me informed, while I was waiting on the financing department, to close the purchase. I would recommend Joseph if you are interested in purchasing or leasing a car from the Mini of the Woodlands.

Great service, Brian was professional and friendly, helped me get the car i wanted. No waiting around, they had everything ready for me to sign and go the next day when we drove down to get car. Had the car inspected detailed and a full tank of gas. We were in and out within 30 minutes. Would definitely keep them in mind for future purchases.

Went to purchase a new Mini Cooper and the service was great! The finance manager however we felt very rushed with signing the contract/deal and he seemed to get us out the way. The sales rep Joey was amazing!

Was truly an easy buying experience and salesmen were very helpful

Had a vehicle already picked out through internet searches so I dialed up Mini ot Ws and got Brian on the line. He said the car was on hand and would have it ready for my visit. That was the hard part! Picking up the phone! All easy from there. The car was sweet, as advertised and the buying process was smooth and easy. Thanks to Brian and the team at Mini of the Woodlands!

This was my first time buying a car and Brian made it as easy as possible and took great care with telling me everything I needed to know, not only about my car but about the car buying process. He stayed past closing to make sure I got what I wanted. I would definitely recommend this dealership and Brian Lowden to friends and family!

James Norrell he's the best he help me out his experience is very knowledgeable about the vehicles he even threw in a mini purse for my 15 old daughter Thanks man

I wasn't planning on shopping for a new car, but knee problems and an 80 year old mom with worsening Alzheimer's made it an inperative to get a vehicle that was easy to get in and out of for the both of us. After researching, I decided I wanted to buy a Hyundai Tucson. I found one at MINI of the Woodlands, and Joseph Townley, my sales rep, was just the type of low-pressure and knowledgeable person I needed! He made everything so easy, from the reservation, to test drive, to pricing and finance approval. Natalie Bunting, who processed all my financial paperwork, was so organized and efficient. They both helped me get the best deal I've ever gotten on a car. WAY below blue book value, 1/2 the interest rate I was paying for my other car, took my trade with no problems, and my monthly payments are actually LOWER now! I will definitely recommend MINI of the Woodlands to all of my friends and family for their car-buying needs.

I bought my Mini Cooper at Mini of the Woodlands from James Norrell. I was nervous that if I went to a dealer they would try to talk me into something. What happened was the complete opposite. My advisor James listen to what I was looking for, didn't try to talk me into anything, and genuinely cared about the whole process. He found me the perfect car with the most features and negotiated the price to what I could afford. I stayed 100% within my budget and drove out with a new car when I thought I could only afford a used one! I was super happy with the whole process and it went really fast. I also took my car in a couple days later to my complementary detail, was told it would take an hour, and ended up to be 30 mins! I'm extremely delighted with my purchase!!! Thank you Mini of the Woodlands for making my motoring dreams come true and for your impeccable service!

One of the best, new car buying, experiences I have had.

Very pleased with service and very pleased with my mini

Brian Lowden, great to work with. So helpful. Nice facility. Great finance officer.

The whole process of getting a new mini was easy. Everyone was friendly and extremely helpful. I couldn't have asked for better service.

I purchased a 2015 Mini Cooper hardtop 4 door, the service was great very nice people and also very helpful and very understanding with everything.

Our salesman, Joey Townley, was very friendly and informative. He answered all our questions and explained the cars features to us. The car did not have an owner's manual in the glove box, so Joey ordered a 2014 Mazda 6 owner's manual and had it delivered to our home in less than two weeks. The financing was quick with no hassle whatsoever. It was the best experience we've had purchasing a car.

I have dealt with Mini of the Woodlands before with a previous purchase of a 2013 Mini Cooper S and enjoyed my service trips to the dealer. A shuttle service was provided to the Woodlands Mall and I received a call when they came to pick me up. My experience buying my new 2016 Mini S was smooth and effortless.

Purchased a mini from mini of the woodlands and had a great experience Keith Sutch was such a great help and eased the car buying experience. Would highly recommend to anyone looking for a new car!

Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.