This is my first service experience with Mini of The Woodland for changing the break fluid and routin maintenance. To me, a two-hour wait for a routin maintenance is TOO LONG. Is it a standard practice? Facility is clean and comfortable, but coffee machine is out of the order & snack bar is missing. I have been to other Mini dealerships, and I believe the one in The Woodland can use some improvement on their hospitality.

Go see Steven G. he did great made sure we had what we needed. Hugo in the parts department was amazing too!! Highly recommend them.

I needed routine service as well as a recall item repaired. From scheduling the appointment to receiving the car the customer service was tremendous. There were no surprises. The cost and time was as expected and agreed and I was able to wait comfortably while the repairs were done.. The dealership also assessed the entire car and gave me some options about other services I might want. I deferred these to a later date with no pressure from the customer service rep.

Great experience. My car died en route from Dallas! Horrible experience, but The Woodlands took great care of my little MINI. Thanks a million! Thanks Kelly!

Fast,friendly service and staff. Nolen was very informative and helpful.

TERRIBLE. My car Broke down in the freeway and had to be towed towed to the dealership last Thursday. They replaced the computer ($3,000) and said the car was running. They sent me a long list of additional “suggested” maintenance repairs that it needed, and said we could pick it up yesterday - that’s when they mentioned that the battery light was on and they couldn’t figure out whether it was the alternator ($1895) or the battery ($595) - the trade in value was only $8k.... so we asked them to figure out what it was - after having the car for SIX DAYS. Anyway.... they wanted to do the repairs but my husband didn’t want to spend another $2500 on the car. They said we could drive it, that it was fine, but would need to be looked at. We looked at new cars while we were there and had the salesman (Art Bernhardt) pricing some new vehicles for us. We then tried to drive my car (to another mechanic) and the car died again - in the exact same manner as before, locking up and coming to a complete stop on the freeway - right across the freeway from Mini of The Woodlands. We had to have it TOWED AGAIN off the freeway to another shop, and we are waiting on news of the repairs and cost for towing and repairs. So..... what do you think about our service experience? We are HORRIFIED. And we believe we were taken advantage of by the service department. Certainly not taken care of in any manner of speaking. Also, we were never contacted by sales about the pricing we requested. I guess they all buried their heads in the sand and forgot about us. Well, we won’t ever forget it. And we will definitely let the people know that matter. Ie: news media and social media. So, there is your review. Please take this seriously. It was a disaster. Your service department is a joke. A giant ripoff.

My service advisor Kelly Galindo is AWESOME!!!!!!!!

Extremely helpful in all respects. The paperwork was somewhat daunting, which is why the Buying Process didn't get a five star review. I'm not sure that all of it was required. Extremely pleased with the floor salesman, Art Bernhardt, who was probably the best salesman I've ever had to deal with. Most of them, I"d like to strangle when I'm done, but Art made the whole experience as pleasant as it could be.

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Nolen always ensures that I get my MINI well taken care of. Great service.

My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.

I would have given 4 stars, if not for the 1 star results in getting my air conditioning repaired correctly. Over all, responsive and professional service and I have been using this dealerships service for my 2005 Mini since I bought it from them in late 2004. I’ve paid them twice to identify and fix my air conditioning, which takes 20 minutes to cool off the car in Texas summer when it only use to take 5 minutes for 10+ years. Each time, I’m told nothing is wrong and they add freon (or current similar legal version for cars) and I drive away with the car no better than when I dropped it off. $300 later with no change in the quality of the cooking means your mechanic followed a check list and didn’t investigate to make sure the service work solved the issue. Seems pretty basic. They have apologized and are taking a third attempt at trying to solve the issue this Tuesday. I’ll update my review if they fix the issue...

Every time I go for an oil change I am quoted at a price that's higher than the advertised price on their website. Make sure to show them the price you viewed online so they can honor it. They still will charge you a little more but it's better than at least $20 more than expected. Make sure you know which services you had completed that are under warranty so that you do not end up paying for repaired that are covered. The customer service by Kelly was great! He seemed like he genuinely cared about what was wrong with my car and addressing those issues. Also, make sure that when you are paying, you are not being charged for something that was not previously agreed upon.

Took my Mini to Mini of the Woodlands due to leaking radiator fluid. They diagnosed the problem as needing to replace the Oil Filter Housing for over $3,000. Had anther repair shop replace the gasket for less than 1/3 the price. Very dissapointed

Arthur was excellent with helping me choose the car I wanted. Since I ended by going to the showroom on Memorial day and all the people were very busy Arthur was very nice and friendly. He even shared the pizza he had ordered because it got late in the evening. I would surely recommend Mini of the woodlands to anyone who is looking to buy or lease a Mini

Service was completed quickly and they even replaced the missing front emblem and broken light ring at no charge! Car was sparkling clean when I picked it up. Loaner car process was efficient and quick.

I accidentally had a “run in” with a concrete median. Needless to say, my wheels were damaged not to mention shredded tires. AAA towed my vehicle to Woodlands Mini. I cannot begin to state how efficient and courteous they were to me. I was a bit shaken up by the incident, but Kelly G. handled everything beautifully. When I decided to get insurance involved, Kelly took the reigns and there was no problem getting parts needed to get me rolling again. My incident happened on a Monday and my car was ready to go by Friday. I felt like this was a quick turn around considering the damages incurred and ordering of parts. I had previously been dealing with a Mini dealership in Arlington, Tx. Services were good at both places but the personnel at the Woodlands was superior.

I’ve made 3 purchases from an Autonation dealership in the past 4 years. The first 3 were quite good, the last two experiences have me thinking something has changed with how these dealerships are operated. In the most recent case, there’s quite a bit of arrogance coming from this dealership. I was only there for a little over an hour and over the course of the time, the salesperson spent more time telling me what he wouldn’t do rather than what he could do. They low balled me on my trade and while I expected this, I also expected a little negotiation. His response was, we don’t do that anymore, everything is controlled out of Florida. Asked about switching our rims. His response, we can’t do that here. Asked about racing stripes. His response, you can have this done aftermarket on your own. My response was to leave and take my business elsewhere. Simply a horrible experience. Sending feedback to corporate was a wasted effort the last time Autonation did a bad job. Shocking I received no response from them. I’m done with them. Hundreds of cars on the lot and I was the only customer in the place. Keep telling people what you won’t do for them!

Had a heat sensor replaced in my wife's Countryman that was causing the cooling fan to run and drain the battery, under warranty. As well, the mobile phone connection to blue tooth did not seem to work. Made an appointment for 4 days after I called them so we could make sure to get a loaner - and good I did. The process took 3 days, which seems an inordinate amount of time - even if you do have a free loaner. Had to call them for updates. In addition, my wife tells me the blue tooth functionality still isn't working right. I haven't had a chance to follow up myself, but it's either not working or inadequately explained to my wife. It's 30-40 minutes to get the car to the service center, so if it isn't working, there's another 1/2 day lost to the issue at least. We've got the car so that it's not draining the battery, but not particularly happy.

This was an out of town purchase for us. Cole went above and beyond to answer all of our questions and he everything ready to go for us when we arrived at the dealership. He has also followed up with us after the purchase to make sure we were happy with the vehicle and to see if we had any questions.

Great Service as usual. Got My Countryman services yesterday. Crew is very friendly and provide feedback of what was done on my Car.

Best service in the Nation! Friendly team. What you saw with the sales department is also in service department. They gave me a royal treatment.

Would have gotten 5 stars but after my service was completed they did not wash my car and left fluids on my car. Plus they forgot I was waiting and I was sitting for 20 min saw my car and asked how long had my car been sitting there? The rep stated he didn't know. To make a long story short.. they forgot about me. I left very upset. Not intending on going back to that cite.

Spencer Boyd and the rest of the team at Mini of The Wooodlands gave us quality service. We appreciate it.

Bought a used 2017 car, which Cole sold to us, he was very helpful! Great service all around! Thanks again!

Fantastic experience! JayDee made it super easy and super friendly!

Everyone was extremely helpful and nice, especially Dustin, our salesman . Love my new MINI.

Dont go here if your car isnt under warranty. They wanted 1500 to change the thermostat housing and a leaking water pipe on my mini. Told me it wasnt going to be easy to fix and that they would have to take my car for a few days. I went to north houston beemer and they fixed everything in under 2 hours for less than half of what mini wanted. Used oem parts and coolant too. Super disappointed in the mini service dept.

I went to get a high pressure fuel pump warrentied and they didn't have the car an hour and said that it was not the problem. they said it was a mis-fire and a no fuel code well if the pump isn't putting out the correct amount of fuel the computer will put the car in limp mode and cause it to misfire.....

Even though I didn’t purchase from MINI Woodlands the staff was more than happy to answer any and all questions that I had regarding the used vehicle I was interested in. Would recommend anyone go to this dealership.

My first time at this location. Very pleased

I was well informed of the time I had to wait and of the repairsy needed.

I had a great buying experience at the Mini of the Woodlands. Cole Sandoval is an easy person to talk with, low pressure, follows through and gave me a good deal on the car. After purchasing the car I took it to my local mechanic and they found nothing wrong with the car. Thanks for all your help Cole, I love my car!

Sells man was AWESOME..... Ask for ART.... He and the management will take care of you.

It was not so good experience in beginning but once Art took over it was flawless.

Good and fast service, kind attention.

Bought a beautiful Mini 2 door coup. The best experience I ever had when buying a vehicle...what in my experience has been an all day, grueling misadventure, at Mini of the Woodlands it was the total opposite! It was a calm, no pressure, pleasant experience and took maybe 3 hours from start to finish, including the difficult decision of picking the perfect car from among the huge selection of perfect cars and taking a test drive. The sales team blew me away w/ their sense of humor, friendliness, expertise and efficiency. Big thumbs up!

I bought my MINI in mid Nov and though I went theough the manual and settings on the car, I wanted to make sure it didn't need any immediate services. I made an appointment at the MINI Dearlership in The Woodlands to have it checked, even though I did not purchase here and the service was exceptional. I will continue to bring my car here for all services, routine and specialized, not only because it would be best for my car but also because the staff here is knowledgeable, patient, friendly and kind. Nolan Doss answered all my questions and made me feel very at ease that my car was getting the best care possible. Thanks again to the wonderful team at MINI in The Woodlands, Monica Varela

Genuine and warm costumer service from the staff, Kelly Galindo is incredible polite and helpful. Great atmosphere all around!!!

I've bought two cars from Mini of the Woodlands, the team there is so great and helpful and honest. I would recommend them to anyone!

Excellent service. Unpressured. Very happy.

I took my 2006 Mini to MINI of The Woodlands for an oil change and check up. Kelly met me at the door at 7:15 am and assured me he would take care of everything. I showed up at 5:30 pm and couldn't believe my eyes... my 12 year old Mini looked like a million bucks. Kelly was able to explain the recommendations they had and I left feeling like I was a valued customer. Thank you MTW... You guys are top-notch!

Very friendly and professional sales team that was willing to fix a few small blemishes on the vehicle to improve true Customer satisfaction. I was an out of state buyer, (great price on the exact vehicle and options I was looking for) however, I would definitely recommend this dealership for the buyer experience I had throughout the process. Thanks Mark and Noah for all your support.

Staff was friendly and accommodating and they had a good selection

Asked for the pink plate and did not get it.😥 But overall the service was great.

Excellent service from the service department! I'm happy!

Nov 2017, I purchased a used car (1 year old, not a Mini), from Cole who was a pleasure to work with. Wish I could say the same about Jerome (pretty sure thats his name) in Financing. He was extremely rude during the entire transaction. For example: I asked him a question. Obviously annoyed, he rudely replied, "I TOLD YOU THAT ALREADY". I looked at my partner who said to me "No he didn't". And what difference does it make if he did tell me, I'm the customer, if I ask twice, then answer me twice so I understand. Keep in mind, this is just one example of how he talked to me. I'll stop there to keep from writing a book. I was nearly finished signing all the paperwork when I finally said to Jerome, "You better wrap this up or I'm going to explode and it will not be pretty!" At that point, he shut his mouth and did his job. Honestly, if it hadn't been for Cole and the simple fact I was tired of car shopping, I would have torn up the paperwork and voided the sale. I would/will not purchase from this dealership again simply because of Jerome. However, I would purchase from Cole at another dealership. Cole followed up and did everything he said he would do. Cole is the reason I am giving 3 stars.

All process was so considerate. I usually don't like to go to dealer shop or maintenance center because whole process is so long and I don't understand what they are saying with technical terms. But MINI of Woodlands, they were willing to explain all the issues in my level of understanding, and didn't make me bored to wait for. I appreciate their service and really recommend this place to everyone who wants MINI!

Cole and Timothy were very nice! Cole didn't pressure us and was very flexible and understanding with all of our concerns. Thank you so much!

I had an unknown reason for a knocking sound from the front end. It took a fair amount of time to locate a faulty transmission support. But it was found and repaired. Because of our distance from the dealer, we were provided a loaner.

A+++ service advisor Kelly Galindo. Late in the evening my tire was flat/blown out. He was able to fix it under my warranty and stayed a little bit over closing time to get me on my way. I usually go to momentum Mini, but he has certainly changed that for me. I will now be going to Mini of the woodlands.

It's great love the atmospherevv vvvv

Every time I take my Mini to be serviced, they are great to deal with.

Amazing customer care and management. Always look out for the customer experience!

Great experience! I recommend Kelly as an advisor. Great communication throughout the whole process.

Wow! If everyone had an experience as great as we had at Mini of the Woodlands, car dealerships wouldn't have bad reputations! There are two gentlemen we would like to mention, Aka, the manager who was very professional and helpful, and the salesman Timothy, who was friendly, helpful and VERY patient! We bought a used CRV and my husband spent a great deal of time looking it over. We are so happy with our purchase and we are so pleased with the way we were treated!!! Thanks Aka and Timothy!

Wow, if all car dealerships treated the customer like Mini of the Woodlands people could look forward to buying a vehicle! Aka DeMesa, the manager, was professional and helpful in many ways! Our salesman, Timothy Simpson, was likable, knowledgeable, and above all patient with us! I wanted to inspect the vehicle closely because I had experience as an automotive mechanic so they let me take all the time I needed. Thank you Aka and Timothy!

Service representative, Kelly, was very friendly and courteous. Work was completed quickly.

Service representative, Kelly, was friendly and courteous. Work was completed in a very acceptable amount of time.

Don't fill out a credit app here unless you're prepared to have at least 12 different inquiries om your credit report. When I called and advised them to stop with the inquiries they told me that they'd look into it. This resulted in someone calling me to argue that they only run credit once, yet I've got letters from 12 different banks stating that Mini of the Woodlands ran my credit. Sheesh.

After looking at several cars in the past few days, I went to test drive a preowned '17 VW Passat that I had found online at the last minute. Filled out the info request and they called me just a few minutes after to set up a time...I was already on the way. My salesman was Cole Sandoval and he immediately met us as we walked in the front door. He had everything ready for us and we took a test drive right away. We decided to buy the car after negotiating the price for my trade-in. Dealing with Cole was seamless; he was very attentive and kept us informed throughout the entire process. (I was coming up on lunch and we were hungry!) I found out later that the vehicle did not come with a manual. Mr. Sandoval found one for me the very next day and all is well! I would definitely recommend this dealership.

I went to this dealership to buy a new MINI. They were supposed to email me all the information on the car, the specs with the price/financing breakdown, and a day later I get a sheet for a car I didn't even look at. What is wrong with these people. Dealing with the sales staff was not pleasant. The first guy they sent out couldn't even answer any questions about the cars. he knew nothing. The interest rate they offered was 6.9%. I went to a different dealership out by League City and got a new MINI with 1.9% interest. Mini of the Woodland sucks.

I took my car to mini of the woodlands service department. I was charged $1100 and told my car was fixed and running fine. By the time I had gotten to the first stop light the car was doing the exact thing I had brought it in for. When I returned the staff was rude I was made to wait. Finally talked to general manager was told he would call me back on Tuesday. That never happened. Stopped payment on my check then they called me back but refused accept responsibility for the fact that my car was not fixed.

My husband's MINI was scheduled for maintenance, so we headed to the dealership and planned to make a morning of it. MINI told us that they would take us to the mall since we did not request a loaner car in advance as we talked to them on the phone, halfway to the dealership. They exceeded expectations by providing a us a loaner car upon our arrival!!! Thank you MINI of The Woodlands for pleasantly surprising us!!!

Great service. Nolan was very helpful.

I bought my Mini here . Great people and great service.

Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY

Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Great service on my mini

I need to first make clear that my wife and I have been Mini customers for the last four years. This experience was one of the worst I have EVER had at any dealership. It started with the young lady who tried to take my appointment on the phone. She kept assuming my needs instead of listening. Finally I ask for a manager and I was placed on hold for 15 minutes. I had to drive up to the dealership to make the appointment . When I bring my car in the porters are sitting at the side heads deep into their phones. When we receive the loaner car, the car is dusty, has less than a quarter tank of fuel, and then 10 minutes from the dealership the low tire warning starts to chime. We head to a station fill the tank and tires. The warning goes off 10 minutes later. Our vehicle was repaired in four days. The people who your customers see need to be a bit more attentive or need to find another place to work

Awesome 10 for 10.

Outstanding service from top to bottom,very easy to deal with,highly recommended.Buying a car was hassle free at a great price.

The recent service of our 2014 MINI was fast and efficient. Our tech was polite and knowledgeable when we brought the car in to check a warning light. They were quick to diagnose and correct the problem - and our car was clean and washed when we picked it up.

Service is good however they are slow - so if you need service plan if they say 2 it’s 4 and if 4 just leave for a day unless you like sitting .... everyone is nice they just are not in a hurry. Good and bad i guess

The service department is great. Car always Looks and drives great.

Russell was very communicative while my car was being serviced. He explained everything very clearly and talked me through my options. I was there for 4 hours, but the furniture is comfy, there’s WiFi and plenty of good reading material.

Amazing service! The awesome agent that helped me get my car, Cole Sandoval, and the business manager that got me approved, Jerome Dunu, were both very straight forward with me and helped me every step of the way (along with my sister) to purchasing my very first car. I will definitely go back and absolutely positively recommend others to go!!

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

Long day!

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

I just wanted to thank everyone who worked with me on purchasing this car. I was closing on a house that took longer than expected and this team went out of its way to help me during this trying time. Thanks!

Very good. Even though I bought s used car I was treated as well as any new car dealer would Servive you. Great facilities, knowledgeable people.

Dustin great representative for Mini of The Woodlands dealership. Easy and patient to deal with. 2013 Lexus RX 350 was "Immaculate" according to our mechanic. He said dealership sold good clean products. Dustin delivered the car twice ,from The Woodlands to the Champions area. Not a short drive. We were flooded out only have one driver and had to bring temp veh. back to owner. Very compassionate on his part for our problem.

1000.00 to change spark plugs and 450.00 for plug wires REALLY! No I looked up on YouTube and did it in less than a hour for 245.00 NOT HAPPY

Our sales person, Dustin was very customer oriented. We were flooded out and could bot pick up the car. Only one driver in the house. He delivered the car from The Woodlands to the Champions area, a good drive, twice. The vehicle was taken to our mechanic and he d described it as "Immaculate". When he asked where we purchased it we told him Mini of The Woodlands he replied excellent dealership they have good products. We did have scrape marks on the hood and they took the car back and touched up with paint not actually refinished. Otherwise happy with the product at a fair price.

Brian Lowden was awesome to deal with from start to finish! Drove 2 hours and saved $3k over our local dealer fro the same car! Well worth the drive and no "Hurricane Harvey" price gouging here! Thank you!!

Terribly disappointed that they don’t stand behind their whole product. Bought a new Mini hardtop with Navigation. Turned out the map address data had a major defect for Houston: many of the downtown areas were in “Clutch City” rather than “Houston”. This caused the navigation system to not be able to locate places. I had to contact the company that makes their navigation maps myself to get the data updates corrected. Never received a thank you from Mini of the Woodlands, nor did they replace my flawed data part. They expected me to buy one. Makes me wonder what other parts of their product they don’t stand behind.

Since new management, much improved. First buying experience, 05, was what brought me back for a new Mini in 14; that buying experience should have resulted in my telling Mini of the Woodlands that they could take their $38k vehicle and shove it. Vehicle was 6 weeks late, no communication from either Mini Corp or dealership....I love the Mini - but new car team even refused to allow me to take a picture in the showroom Mini photo area when I picked it up. Told me the old Mini way was gone and I needed to get over it. I'm glad you seem to be improving your Mini attitude. Service this time was great.

I recently traded my mini for a mini countryman. With the help of Dustin and Tim, they made it possible. They are incredible employees- to be honest I haven't met an employee there that isn't kind or knowledgeable. Everyone there is great, they have great deals, willing to work with you and the facility is great. Super clean. All and all there is no reason they don't deserve every star.

I have absolutely 0 complaints about my experience purchasing my truck, extremely happy customer!

This is an Auto Nation dealership. I purchased a vehicle and decided I didn't like it. I spoke to Keith, the Sales Manager and the Finance Manager about my unhappiness. They honored their customer satisfaction guarantee and allowed me to return the vehicle. They were very pleasant and professional. I'm very pleased with their service and highly recommend doing business with Auto Nation and especially this particular dealership. I worked with two Salespeople, Mark and James, and they were both very helpful and easy to deal with. Thank you To all the Mini of the Woodlands Team!

This was the second vehicle I have purchased at Mini of the Woodlands. Both times were a pleasant experience.

i only went to test drive the car ... and I walked out a new car owner. I was treated with respect and I felt that my time was valued and they tried to have everyone ready for me in a reasonable time frame.

They did go pick a car up for me at another dealership but they did not fill out my finance paper correctly and I had to return twice to sign updated documents. Then I received a call to pick up my license plate and I went to pick it up they couldn't find it.

Great Place to buy a car. The team is one of a kind very professional and just an all round good group of people.

great buying experience, my salesman Art Bernhardt was informative and answered all my questions honestly. my husband and I came with a pre-approval from capitalone and the whole transaction went smoothly. I highly recommend mini of woodlands for a great no hassle car buying experience.

If I could give zero stars I would. Leased a car here and have had the poorest service I've ever experienced. When our lease is up, I am walking away and taking my business somewhere else. Preferably to a place where I'm treated with common decency and respect.

Great service center for my mini. Friendly and quick

Good. It is silly to make me write more than I wish and normally would not bother.

JD was friendly and very knowledgeable. He made buying a car easy and fun!

Thank you Brian Lowden for an outstanding buying experience! Your attention to details important to me and your constant updates as to the status of my new Mini Cooper S Convertible made the process easy and painless. I am more than satisfied!

James T. took such wonderful care of me. I came in as a #ihateharvey victim and left a survivor! I am one step closer to getting my life back thanks to the very empathetic staff at Mini The Woodlands! Thank you!

This our second Mini purchased through Mini of the Woodlands. Very satisfied with their sales team and their service team.

While my service guy Nolan deserves 5 stars, I'm giving my overall experience 3. Mainly due to the incredible lack of communication. even when you call, the girl at the desk was telling work was being done that I didn't authorize........wait.....hang on....they only did the oil change ! Um wait hang on... they put on new tires. WHAT???? 4 hours later - me to girl - is my car ready? I guess I'll have to show up to find out what has been done and how much this is costing. Girl- oh ya! It's totally ready! 1.5 hours later - my car was not ready And girl was spinning her hair around her fingers- what a wonderful experience. Like I said Nolan in particular is always a pleasure to work with. He is knowledgeable, gets to the point and clarifies everything for me. But I'm really dreading calling back for my next maintenance service. REALLY NOT LOOKING FORWARD TO IT.

They were nice and helpful

Terrible experience with very unprofessional staff. I called before leaving from 50minutes away from this dealership just to verify the vehicle I was interested in was on the lot. Talked to the "internet manager" he was like yes it's here! Got there and car was gone! At that point the story completely changed! I wouldn't recommend them to ANYONE!!!

My sales guy Tim was so down to earth and friendly. They didn't try to "upsale" me or shove any sleezy sales tactics down my throat like other places. My experience here was awesome.

Purchased new car here.

We have been taking our car here since we got it about 2 years ago. Excellent service. Had a minor mishap with a JCW kit but they came through and made up for it ten-fold. Highly recommend!

Had everything I needed

Mini of the Woodlands sales people are extremely enthusiastic about getting you into a great Mini Cooper that will make you smile for sure! They make sure you are well informed when you purchase a new vehicle.

Not pushy relaxed

Muy buena atención,excelente experiencia. Se los recomiendo a todas mis amistades.

We were searching a used Mini for our daughter and worked with Dustin Anderson at Mini of the The Woodlands. This could not have been a better experience. Dustin was very knowledgeable and had an excellent sales and customer service approach throughout the entire process. Even went above and beyond what i was expecting him to do. Will certainly recommend working with him and the team at Mini of The Woodlands. A+ experience.

We received very good service from courteous and helpful personnel.

Good service and follow up after initially looking at the vehicle purchased. Paper work was as painless as it could be. Personal attention was good.

Kelly explained the service process which lead to a good experience.

MINI of the Woodlands was absolutely the best place I ever bought a car - in fact the best place I have ever shopped! The salesman went above and beyond expectations. He was very knowledgeable, very courteous, very respectful and made me feel like I was appreciated for being there and they really wanted me to be happy and completely satisfied with their business! In fact, every employee who walked by was very friendly and courteous. Even the general manager came and introduced himself and assured us that if he could help in any way just call him. He was great to talk to every time we visited the store. Even after we purchased a car they were great in taking care of our needs. Anyone who is shopping for a car should go by MINI of the Woodlands- the deals and the experience will astound you! A great team!

Ready for me at my appointment time, quick drop off and loaner was waiting. Fantastic customer service by the service team ! Excellent follow up and 1 day service with no life interruptions . Thank you Mini of The Woodlands service department!

Love working with the MINI of the Woodlands team. Professional, and willing to go that extra step to ensure a smooth and excellent deal. This is my third MINI from them. Go see Keith Sutch or Art Bernhardt and tell them I sent you.

Excellence service with detailed explanations of needed repairs.

Always prompt and friendly while they deliver what is scheduled.

I just bring my Mini S for an Airbag recall, they fixed the problem without cost, also checked the car and sent me a list of recommended things to fix. The crew is very friendly and they give you updates about the repair.

Good service

Perfection! Friendly, relaxing...I love Mini Cooper dealership and service. Always clean and fun. Service department (the reason for my visit yesterday) goes above and beyond car service. Thank you!

I do not want to provide a comment of 50 Characters

I've always had a great experience at this dealership

We bought our first MINI today and from the moment we first spoke on the phone to Brian, we felt comfortable, welcomed, and as though everyone had our best interests in mind. Can't say enough good things...

They don't honor recalls and their service is horrible!

Dealership and sales staff (Brian especially) top notch helpful!

Exellent staff and knowledgeable technician.

Very good

My experience was great from the customer care to the car care. They made feel like myself as well as my time was important and that my safety came first.

Sales guy smelled like cigarettes.

We went to Mini of the Woodlands when our car got flooded just to see what our options were. Dustin was beyond helpful and not pushy and knowing we weren't there to buy gave us his complete attention, went over options, built a car etc. He then found one on the lot that met all our wants. At this point we still didn't know what we would do and he continued to communicate and guide us as we dealt with insurance etc with our flooded car. When we got the news our car was totaled Dustin had everything ready and moving and it was done before we knew it. During the signing and all the paperwork he was friendly and made sure we had everything we needed. We will be using Dustin and coming back to this dealership for our Mini needs! Can't recommend them or Dustin enough!

Excellent customer service very professional they keep you informed on progress they know your time is valuable

Had a great time. They treated us very well and we left happy.

Had a great experience at Mini of the Woodlands. Tim, Aka and the gang were great and treated us very well. I would definitely recommend them and their dealership.

Friendly people

As always Kelly was so helpful in scheduling my appointment. He is polite and knowledgable. The guys greeting me seem so happy to see me! My baby was so clean and shiny for our long drive home!

Service was great. Robert called me before my appointment and noticed I was coming from out of town. He setup a courtesy car so that I could run errands while my car was going through routine service. The staff in service are very friendly, and it's the best auto place I've been too.

I've visited the service department a few times over the years and they're always pretty quick to help. If ever I cannot wait on the service, they always offer a loaner for me to use and return at my convenience.

This location has one of the best team service advisors and service associates in Texas. For me, attention that is personal and professional matters in my decision to return and at the time of payment. I like that everyone in the service department here are respectful and ready to provide answers to my questions about my Countryman and solutions to my car problems when they surfaced. Keep the good job going! John H.

Great service from Mini of The Woodland, The sales Team (Brian and Danielle) was great and Manuel (Financial) was really helpful, Definitely a great experience!!!

Found a used chevy Tahoe on cars.com, our salesman was Brian, he was easy to talk to and made the buying process stress-free. We are so happy with our purchase!!

Best Mini Dealership in the whole greater Houston Area. Selection is huge and the service is awesome.

I have been a customer of MoTW since it's opened. I had my 04 hardtop serviced there and have bought 3 MINI's from them. Sales and Service has always been top notice in my book and they always make me feel welcome and a part of their team! KUDOS to MoTW!!

Wonderful experience! My new service advisor, Kelly, is simply amazing. He is exceptionally thorough and knowledgeable, really cares that you and your car is being taken care of. It is quite a drive for me. Mini of Clear Lake is less than 10 miles from me, but I will never trade the quality of the service and the peace of mind I get from MOTW for convenience. it is a 50 mile trip for me but my experience with MOTW is worth every single one of them!

I needed some engine service/repair on my 2013 Mini Cooper S. They did a good job addressing the problem. Prompt, friendly, clean place with folks who know what to do.

Recently brought my '09 Clubman into the Mini of the Woodlands shop for repairs and a checkup. I requested a loaner car due to the fact that we live 25 miles away and I knew my mini would be in the shop for a couple of days. They arranged everything and I was able to keep the loaner for the weekend. It was a nearly new Mini Clubman......nice to drive and enjoyed the new features. But was soo happy to get my "Vanellopi" back. She was running like new and was sparkling clean :) Thank You...Mini of the Woodlands for taking such good care of her!!!!!

I needed a parking light for my 2015 Mini Cooper. They didn't have it - said they'd order it. That was March. Now it's May. No call, text or email. What's going on, Nolen?

Very nice service! very nice salesman！Good experience!

Working with Brian at Mini of The Woodlands was a terrific experience! He made things so easy and smooth - and he really knows his cars! I went with the Clubman S, and besides the awesome looks and GREAT space, I am really impressed with the performance!! Thank you Brian for making getting into a Mini such a smooth and easy process!

Awesome staff! I own my 2nd mini and would buy a 3rd and 4th.... service department has never let me down. And I still chat with Brian Lowden who sold me my current mini. Great guy and a value to mini.

Such a great experience! Brian was my salesman and he was AWESOME! This dealership is top-notch and I highly recommend!

Initially, I had my doubts when I first arrived at the dealership, but they had the car that I wanted & I decided to try my luck. I waited several minutes for someone to assist me but little did I know, the most wonderful person (Brian Lowden) came out to assist & go above & beyond. I can't say enough about Brian....he was genuine, kind, helpful & as caring as a person could be. Brian & Manuel really took great care in making sure the process of purchasing a car was less stressful for me. I appreciate everything they've done & now have friends for life......Thank you so much!!!!!

Buying our first Mini was the most pleasurable car buying experience ever....Brian Lowden is a true professional and has a great sense for anticipating the customers requirements......Mini of The Woodlands is a very clean auto dealership and appears to be well organized. Thank You Jon Ottens

After weeks of research for the exact car I wanted to purchase I noticed there weren't many Mini Roadsters for sale near me in San Antonio. There were a few available at the Mini Of The Woodlands and I decided to make a journey to Houston to purchase one I had seen online but I didn't want to haggle or spend countless hours at the dealership. I inquired and was contacted within a few days by James Norrell. The customer service I got via the internet, telephone and email correspondence was stellar and took the headache out of the whole car buying experience. When I arrived at the Woodlands my car was waiting for me, on the showroom floor, in a glass box like it was some kind of remarkable toy and I was greeted by James when I walked through the door and I absolute loved it. This deal happened very quickly and within a few hours I was on the road headed back to San Antonio with the top down and a smile on my face. If you require exceptional customer service its worth taking the time to visit Mini of the Woodlands. Especially if you're coming from out of town.

This is the 3rd car I have purchased at Mini of The Woodlands. I love their level of customer service and am so glad to be back in the Mini family after a few years in other makes of cars. I am very pleased with my "new" used car and loved working with Brian Lowden.

Great experience. Brian was a great salesman. We got on each other nerves some of the times, but he helped us close the deal on my sister's car. Thanks.

My extended maintenance expires the end of this month, so I made an appointment to get one last oil change and my state inspection. When I arrived for my 1pm appointment, I was told that my car was not yet do for an oil change and they wouldn't be able to offer me one, even though my maintenance was expiring. So, essentially, I had driven 40 minutes for a state inspection I could have gotten anywhere. To make it up to me, they offered to replace my windshield wiper blades. I asked "So it won't take too long." Cathy replied "no, not long at all." So I said, "I'll leave my work in the car then and do it when I get home." Not known to me until I looked at their paperwork while checking out, they did not begin working on my car until 1:45pm. At 2:30pm I was finally told my car was being washed. It would be out in 15-20 minutes. This was the first update I had received. At 3pm, I was told that Cathy talked to the Maintenance Manager at Mini USA and got my oil change approved. I do appreciate the effort in getting that approved, but my car was not complete until 4pm! They knew I was waiting in the lobby, so it should not have taken 3 hours for an oil change and state inspection. Also, when you knew my car was not going to be in and out and I had work to do in my car, you could have asked if I needed anything out of my car, or given me an updates prior to the 1.5 hour mark! I'm so glad my Extended Warranty and Maintenance plan are now expired, which is sad as it means I'll now have to pay out-of-pocket. But, I NEVER have to use Mini of the Woodlands Service Department again. If you do use it, trust me, don't be a "waiter." Make them give you a loaner car. Still can't believe I wasted a whole afternoon (and was forced to drive in Friday rush hour traffic home) for a stupid oil change and state inspection.

I absolutely dread the car-buying experience, but James Norrell and the staff at MINI of The Woodlands did an excellent job of making sure I was comfortable throughout the entire experience. I never felt any pressure, and the team did an excellent job of LISTENING to what I was in search for in regards to the right vehicle at the right price and monthly payment, especially to someone like me on a tight budget. Thank you Mr. Norrell and to all else involved!

I had a great experience buying a car at the Mini of The Woodlands!! Everyone was so nice , not pushy. If you go in to buy a car ask for Timothy Simpson. He was my sales person and he will do everything he can to get you a great deal

You Guys was way understaff to provide services in the Dept. Poor Blonde Lady was doing all the work up front , ripping and running doing her best to provide customer service. Job Well DONE to her , Grade ( D - ) for the mgmt. Team of the dealership.

Mr. Art was very professional, quick, and accommodating when taking two trucks on trade and putting me in a 2016 Ford F-150. Thanks a million and I'm loving my new truck.

wonderful service team. they have taken good care of us every time.

I had a wonderful experience at the Mini of the Woodlands .The sales man Dustin was awesome made things go very smooth!!!

Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.

Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable.

Very nice of the manager to call me and discuss my experience with me. I really appreciate that he took the time to make things better! I am optimistic that my next visit will be much smoother! BTW... MINI's are wonderful automobiles... and always too much fun!

Jordan took his time. He did not pressure us to make a purchase or to purchase a car we did not really want. I love my new Mini!

The process of purchasing our new 2017 Mini Countryman at this dealership was extremely efficient from a customer perspective. This frankly was a bit of a surprise given my past experience in purchasing a car. I think without a doubt the single most important factor in making this a pleasant experience was our salesman, Brian Lowden. He was courteous and answered all questions. He displayed empathy and his product knowledge was commendable.

My experience at Mini of the Woodlands was excellent. My wife and I went in on a Saturday and left later with a nice new Countryman. The process was calm and untrusted which we enjoyed. Pressure does not work well for us. We are please with the out one and will definitely recommend Brian Lowden and the others to anyone we know.

Brian was extremely professional and an absolute delight to interact with. I had not purchased a vehicle from a dealership in a long time and was dreading it, but Brian was professional and didn’t pressure me at all. I live in San Antonio and would have no issue going to The Woodlands again if I was in need of a vehicle.

I ordered my Mini Clubman "to spec" from the Oxford, England factory. From start to delivery, my experience was positive. The Mini of the Woodlands Team kept me informed every step of the way - I knew where my Clubman was on the assembly line, when it was ready and waiting to board the container ship - even the name of the ship and where it was on its journey to Galveston! Shout out to Jordan Prall, my salesman, Keith Sutch, his manager and Manuel Encarnacion, my finance manager, for making my delivery day such a great one! Jordan had my Clubman ready and waiting in a special, glass-enclosed showcase (so cool!) and spent a few hours indoctrinating me in all the technology and features to ensure I was ready to drive off the lot and to enjoy my sweet ride! Thank you guys, and I'll tell everyone about my experience and to buy a Mini from Mininof the Woodlands - and to ask for Jordan!

I bought a certified preowned 2016 4 door hardtop from these guys and the service was great. I sent them an email of interest and Art sent me an email back swiftly with more info. and asking if I fancied a test drive. Art was helpful and friendly throughout, there was no hard sale just a relaxed, easy atmosphere (I hate in your face sales people). From test drive to driving off the lot with the new car it was around 2.5 hours, which included completing the financing paperwork, so pretty quick. They also gave me a great trade in deal for my F150 and overall made buying a new car a straightforward, easy experience. Both Art and the manager of the location are excellent and I highly recommend having a look at what they have to offer.

Marvelous experience. Art was extremely helpful in providing details on the MINI we eventually purchased. He was very knowledgeable about the history of the car. Using his personal experiences, he introduced us to all the details we needed to make our purchase decision. And now we are part of the happy MINI family.

I have never been so satisfied with a purchase and will recommend family and friends

Great experience!

great service team!!

Outstanding service! Very helpful and friendly staff!

You will not find better customer service than this location. I've purchased three new minis here. They are the best.

Brian Lowden and the entire staff at Mini of the Woodlands was very helpful and had accurate answers for every question I asked. And they were punctual as well! I would recommend this Dealership to everyone. It was the easiest car buying experience I have ever had in my life. And I love my 2017 Mini Cooper Clubman!!! Sporty and roomy...I am a happy camper.

Friendly, courtesy

I am thrilled with my Mini form Mini of the Woodlands and form the excellent and informative service we received from James Norell while evaluating our options. Not only did he know everything we needed to know but he stayed WAY past closing time to make sure we know what we needed to drive our new John Cooper Mini home!

The best auto buying experience I have had in life thus far. Stephen, Manuel and staff were personable, helpful and created a positive buying experience. They were very forthcoming with information on what was happening and when. I would recommend them to my closest friends.

We had a quick and easy experience. Very enjoyable.

If I was able to give them no star I would but I wasn't so they got one which they do not deserve. The experience I received from this dealer ship was the worst experience I have ever had with a dealership. It was so bad that I now driver 1 hour and 20 minutes to have maintenance done on my car. You pay for mini of the woodlands to do maintenance that they do not do. I will never take my car back there. As for the service advisor and supervisor they have crappy customer service.

Really great 👍

We had a decent experience I would have given 5 stars but 2 days after buying the used car the battery died and found out that the battery post was not secured good that it was not charging so could not charge the battery nor could I jump the battery. Wasted the whole day and my daughter missed her interview. The sales experience was good.

Steve Pichardo did a fantastic job to make sure I was totally satisfied buying my Mini Cooper and his excellent work was my deciding factor. Great Job Steve!

Great experience. Walked in with one car in mind, it was unfortunately sold, but Brian did great job of showing current inventory, discussing the options, and acting in best interest of the customer. We saw a great deal, did the test drive that included detailed information from Brian and a no issues discussion of the price and terms. From there on all interactions with finance and follow ups has been excellent and easy. The car I bought was even better than the car I wanted to see before I visited and the deal was great.

I honestly love the mini of the woodlands. They had me out of there in 45 minutes with a nice used car for my daughter. I was actually next door at Volkswagen looking at a vehicle and completely dissatisfied.I had been at Volkswagen the night before looking at a car, now I'm back and getting the run around on a car,"I thought was broken". I just walked away pulled my phone out googled mini of the woodlands hit dial."James Norell" answered walked out and told me I would be out of there in one hour max. The car I bought for her had less miles, cost less money, and I felt safer. "Nissan altima". "No hassle", no shake down,. I'm considering to do more business with them. They are good people, real professional,. Go see them you won't be disappointed !!!.

My experience was 5 stars until 3 days later James from sales called and said they found a cheaper gap insurance rate and IF we wanted to come back then we could just let them know, we declined and then James said it's mandatory that we come back. I hate a runaround if a mistake was made be a man and own up to it. Chase declined the high rate of gap insurance ( greedy finance man ) and declined to finance so we needed to come back and rectify with a new gap rate. The truth came out after 5 phone calls and a talk with the general manager who was kind and went out of his way to help us out, he went as far as to provide teddy bears and hats for the inconvenience of coming back on our day off. The finance manager was apologetic for his mistake and the run around, but the thing that bugs me is the " Christian man" James who pretended to be out of the loop on everything but made it mandatory for us to come back, Shady character that one. We would purchase a car from this dealership again but we would use a different salesman because dishonesty is unacceptable when it comes to anything... especially business.

The showroom is very nice and with good collection of used & new cars. Joey T was good , very helpful with documentation and support for buying car.. we got a very good car from here ...thanks Would definitely recommend to buy a car here ..

We had a wonderful experience with our mini dealer. Especially Art Bernhardt. He was super friendly and attentive. He made the whole experience easy and hassle free.Thanks Art for such an amazing time.

James the sales guy was outstanding he made my wife and I feel at home. He never pressured us. I recommend Mini of the Woodlands. See James he is great.

Of all my auto buying experiences Mini of the Woodlands was the best. Brian Lowden is a knowledgeable sales representative. His patience and understanding of the buying customer is second to none!. He clearly has a complete working knowledge of his product and brings that to the browsing client.to make my experience unrivaled. After the purchase was finalized I felt I had not only bought a great product but I felt I had made a new friend also.

They took my payment to reserve a car and then sold it hours before I was going to pick it up. Not to mention, I have put down the insurance payment. Beyond livid!

Update - After drawing attention to my problem I got excellent service from Mini of the Woodlands. It turns out that the car was not performing after the service, not because I needed to do an out-of-warranty fuel injection cleaning, but because yet another ignition coil had broken (#1 this time, at 35,020 miles). They wisely decided to replace the remaining two original coils, so I now have four new coils and the car has never run better! So now I am amending my review: Yay! Mini of the Woodlands! Boo! Mini and BMW for putting out a car that would have two injection coils go out at 35,000 miles. We've owned 2 Toyotas, 2 Hondas, 2 Acuras, three of them bought used, for over 125,000 miles, and never had to do anything than put gas, change oil, and do regular maintenance. The only experience that compares are our two Ford Escorts, 1984 and 1985, that we bought in college at about 70,000 miles, and had to pray that they'd not stall at every traffic light. Now I understand why our friends with BMW's are in the shop all the time (seriously, people?). Unless you really have a thing for waiting for service in car dealerships, or brag to your friends about owning a german car, or you have waaaaay too much free time, the germans are not worth the extra hassle. It is a big world, explore your options. ---------------------------------------------------- Ugly experience with Mini of the Woodlands today. Really poor customer service and a tremendous hit to customer loyalty. Bought a certified, pre-owned 2012 Mini Cooper S last July (2015) with 29,306 miles, with a good 70,000 miles remaining on its 100,000 mi/ 6 yr/ free maintenance service warranty. Brought it back in July 2016 - with only 4,000 miles for the year - did scheduled free maintenance, no problems mentioned. Yesterday (Oct 3 2016), all check engine lights go on, car cuts out, bumbling, barely driveable. Took it to the nearest repair shop, hooked it up to diagnostics for $100. Errors read: "2EFE-combustion misfires", "2EE1-Damaging converter", "2EE2-cylinders damaging converters severely", and "2EF0-cylinder 4 damaging exhaust gas afterstart sequence". Technician told us that this looks like an ignition coil failure, which resulted in severe coking all over - everything looked pretty gunked up as an obvious result- which will require full fuel injector service, flushing and removing all deposits, all for $875. Thinking that we actually bought a warranty , we took it to the dealership today (Oct 4). Indeed, they acknowledged the broken ignition coil #4, which would be replaced under warranty. But, guess what, they were also inspired to suggest some regular maintenance, let's say, full fuel injection service, because everything was pretty gunked up. And guess what? This was NOT covered under warranty, because it is regular maintenance. Obviously we confronted them with the fact that this was a result of the coil breaking and not regular wear and tear, and should therefore be covered by warranty. Their response was that this was damage over the 34,000 miles of the life of the car, previous owner putting in cheap supermarket gas, etc. (Recommended maintenance: 30,000 miles!!!) Declined the inspired fuel injection service intending to do it with my local guy, take the car home, guess what? Terrible performance, car not accelerating, stalling when too much is required. 2 miles on the 35 mile way, while going up a Texas overpass, car stalls, check engine light goes right back on. Able to drive only on manual 3rd gear. Is this a scam to get me to pay for the fuel injection cleaning? Is it a #lemon? Did they sell us a car with known problems? Is it a #scam? Do they want us to pay for the fuel injection cleaning, otherwise car performance will be lousy? Who knows. Decided to take it back up to the Woodlands the next day, while writing to the parent company (Autonation), MiniUSA, BMWUSA, and Twitter-shaming all of them

We felt very welcome at Mini of The Woodlands, without any pressure or "selling"! We went back and forth a number of times on our car purchase and were worked with all the way through with the utmost patience. Brian was fantastic. Thank you so much Mini of The Woodlands, we love our new JCW!

I actually had FUN buying a car! James Norrell was funny, knowledgeable, and accommodating, and at no time did I get the "hard-sale" from him or the finance manager. I was able to test drive, make a decision, get financing with a great rate, and say, "No, thank you" to all the up-sale options in a most painless manner. I highly recommend Mini of the Woodlands to anyone looking to purchase a Mini!

We had an excellent experience at Mini of the Woodlands. Brian did a wonderful job fitting my wife the car that fit her requirements. There was no hard up-selling for anything that was not needed or wanted. We would highly recommend MINI of the Woodlands to anyone.

Brian L. was so helpful with informing me about everything you could know about purchasing a Mini. He made the buying process fun and easy. I never felt pressured or rushed and it was the perfect experience! I love my mini and couldn't be happier with my purchase!! I highly recommend Mini of The Woodlands. Everyone there was so helpful especially Brian!!

We had the pleasure of working with James as our salesman. He was very helpful in all aspects. Very pleasant experience, will definitely return to Mini of the Woodlands for our vehicles. They weren't the typical dealership where you are just another number. They treat you as family!!

My Sales Advisor was very helpful, knowledgeable and a pleasure to work with.

I tried to put 0 stars. The sales staff negotiated in bad faith and ignorance. Jerked me around and they turned out to be the stereotypical ‘used car salesmen’. The dealership GM, Neal, was unapologetic and rude – hanging up the phone on me. They made commitments both verbally and in writing (email and text) and then couldn’t deliver on what they said they could. Would never buy a car from these idiots. Needless to say, they’re not getting a Christmas card from me.

Amazing service! Look out for Brian Lowden! He answered all my questions patiently and with with promptness. And, I am super happy with my purchase. :)

Excellent experience with Stacy from start to finish! She was personable, professional and knowledgable. Go see Stacy for your MINI!

Had a great experience purchasing my Mini Cooper convertible! Joey was awesome and very helpful. They were able to redirect and have my car shipped and kept in contact with me the entire time. Loving my new mini

Purchasing the Mini Cooper was easily the best car buying experience I've ever had. The ease and straightforwardness of the purchase by far is a no brainer and I will be back to buy the next one. Brian, is a straight shooter and made the process so easy.

Had a wonderful car buying experience! James was an awesome sales person - wasn't pushy and very knowledgeable! This was the fastest, easiest experience I've ever had buying a car!

Great place

My salesman was outstanding, the selection of cars to choose from was great, and delivery of my new car fun!!!

Brian Lowden was extremely knowledgeable and helpful. We met Brian at the 2016 Car Show in Houston. We are enjoying Lovie our Mini Cooper she is Beautiful. She was truly worth the wait. It was a pleasure doing business with Brian and everyone else involved in our purchase. I'm sure the service after the sales will be as great. Thank you, Oliver and Rita Rathmann

When I put in a request for more information online, I got a call back within 10 minutes. I got my car the next day. The sales rep said he was proud of me because my credit was good for my age and it felt genuine. I was walked through all the features so I wouldn't be confused and they offered to replace the stripes free of charge when they saw a blemish on one. My sister has a mini and now I do too. I wouldn't be surprised if my mom got one next. A great place to buy!

Brian Lowden and the team at Mini of The Woodlands (TX) provided great service. On our initial visit we told him we were considering three makers. He was respectful of our choices and never tried a hard-sell, but he told us he felt certain we would decide on the Mini. He was right. Brian understands that the Mini brand is all about service and taking care of the customer. He does a great job with that!

Thank you Brian for a wonderful sales experience! Your laid back approach combined with your tremendous knowledge and enthusiasm for the brand was spot on for us and made our purchase decision at your dealership an easy one.

My wife and I worked with Brian Lowden and couldn't of had a better experience. His patients with us on wanting to drive every make and model (sometimes two or three times) was greatly appreciated. Would recommend this dealership and Brian to anybody.

My salesman James Norrell was awesome. He answered all the questions I had about the challenger I got from their dealership and it was one of the easiest vehicle purchases I've ever done.

Brian was very helpful and informed on the vehicle I purchased. They did everything to accommodate me and my schedule.

Not pushy or high pressure. Knowledgeable sales staff. Good inventory selection.

So I am a wholesale dealer and my primary business model consists of selling cars to other dealers. Often this is done over the phone without the buyer or seller ever meeting. I simply call a dealer, tell them what I have for sale, provide an overall condition of the vehicle, and they then will make an offer to buy over the phone. Often times we do this in an attempt to help a consumer trade out of their car at a dealership that has little or no interest in their vehicle for any of several reasons. An obvious example might include a dealer in a small farming community that sells a lot of pickup trucks. There may not be a dealer in the area who's authorized to service Mini Coopers. Simply put; that car may be worth less in that market compared to other areas of the country. The difference can mean thousands on a trade value, and can often be the difference in a consumer being able to trade or not. This is where my dissatisfaction comes in with this dealership. I made a call to Mini of the Woodlands and asked to speak with a Used Car Manager who was authorized to make purchases. I was then transferred to Neal, explained to him that I was a wholesaler, and explained what we had for sale. He seemed like a knowledgeable and capable manager, and he ultimately offered to buy a 2016 John Cooper Works AWD Mini from us. I asked him if he would honor his bid for a few days as we were still making some calls on the car and he said yes. I then tried for 3 weeks to get back in touch with him. He was always on another call or otherwise unavailable; HE NEVER BOTHERED TO SIMPLY RETURN A PHONE CALL! For whatever reason he simply avoided the conversation. Finally yesterday, another "Used Car Manager" explained that they were currently on a purchasing freeze and would be unable to complete the transaction. I entered the car business approximately 15 years ago and have made thousands of calls to hundreds of dealerships exactly like I did with this one. I have NEVER received a call from a dealer saying that the vehicle was described inaccurately; and I have NEVER had another dealer fail to complete a transaction for any reason. For whatever reason, this manager, at this dealership, fails to honor his obligations. I don't know of another manager who would act this way, or another dealership who would permit their managers to do so! "Managers" like Neal are the reason their is a stigma throughout the used car industry and I truly believe this experience is the exception. Most dealers in the industry are good and reputable and do what they're supposed to do. Every owner at every dealership that I know would rather lose money before they would fail to honor their word, and the same holds true with their managers. If you're in the market for I car I would suggest you look elsewhere. Simply put, there are too many dealers out there who handle their business and do things the right way. Is it really worth the risk? That said; if you choose to go against my advice, and especially if you decide to look danger in the face and conduct business with "Manager Neal"; I truly hope you have a wonderful experience. I hope he treats you the way you should be treated, and I hope you will fact check him. Verify what he tells you and feel free to shop around. It's very rare that with just a little effort you can't find a similar deal at another dealership. Good luck and God bless.

We just purchased our first MINI at MINI of The Woodlands. James was phenomenal. Never pushed on the deal, very well informed, personable, and funny. It was a fantastic experience from start to finish. I highly recommend this dealership!

I purchased my first MINI at MINI of the Woodlands last week, and I like the buying experience there. I would greet Steven Pichardo for his help and patience. I love my new car!

Bought my first Mini from MINI of The Woodlands. The manager, Aka, and the "Motoring Associate" James N. were both pleasant and complete professionals. I purchased a CPO and am very satisfied with my purchase and the experience.

I just want to say that my experience at MINI of The Woodlands was great! If you're ever in the market for a car make sure you ask for Stacy Foster. She is friendly and helpful. I purchased this car for my daughter and she loves it. I was really pressed for time that day and Stacy assured me the process wouldn't take long and she was right. The entire process from start to finish was faster than I expected. Once again thank you so much Stacy. I really appreciate your help.

My wife and I have brought our 2008 Mini Cooper S in for servicing many times. We feel that the current service staff takes great care of us & that the fear of a service advisor making suggestions of unneeded work or price gauging is virtually does not exist. To get to their new location (16675 Interstate 45 South) from the city of Houston requires dealing with a bit of feeder traffic at College Park Drive (FM242).

Brian was an awesome rep. Although there was a slight delay, not his fault, he really made the whole car buying experience phenomenal.

Great Buying experience. James oversaw the entire process as we purchased a new Mini for our daughter and had the car transported from Texas to Florida.

It has been the most professional treatment in a dealership I ever have, from the first contact until the last signature passing from sales to financing the most respectful personal in a relax environment. Thanks to James Norrell on sales and Manuel Encarnacion on financing

People there are very nice and helpful. They answered all questions and concerns I have about financing and new car features.

I just purchased my first MINI and I couldn't be more pleased with the car, the salesman (Brian Lowden), and the whole experience of buying a new car.

Excellent

Last week, I walked in and was warmly greeted by Eric Villegas who sat at the front desk entrance. I told him two specific things I looked for in a Mini Cooper and he gave me so many options. He was patient the whole time as I decided between 3 vehicles and made me feel comfortable and not rushed. As I changed my mind so many different times, he went along and compared the pros and cons for me and had to redirect my initial wants (I was like a kid in a candy store, there were so many to choose from). Once I made my final decision, I informed him I was already approved by my credit union and that I was going to be using them to finance. As the paperwork was submitted, i waited in the lobby looking at the other Mini's where I met and talked with James who made me feel at home. We laughed and talked and time seem to fly by fast (car buying can be such a long and stressful process). To my amazement, they were able to get me a better deal than my bank, Steve, who was with finance, also greeted me and gave me the great news! Next thing I know, I'm driving off the lot in a 2016 mini Cooper (John S Works) with everything I wanted! Those 3 gentlemen were truly business profeesionals, personable and made me feel comfortable during the whole entire process. Such great customer service! I will definitely return and spread to my family and friends to go there when needing a vehicle!

Overall it was a great car buying experience. Although i went in knowing exactly what i wanted Joey helped me find the models i wanted to look at and gave me the space i wanted to look at them and when i was ready he was there for me and i greatly appreciate his patience. There isn't much more i could ask for when buying a car other then more free stuff... lol ... thanks for everything Joey. P.s. we love our new mini!!!

Joseph Townley provided exceptional service during the entire time I was at the Mini of the Woodlands. He explained the options available to purchase the car as well as keeping me informed, while I was waiting on the financing department, to close the purchase. I would recommend Joseph if you are interested in purchasing or leasing a car from the Mini of the Woodlands.

My husband recently purchased my first Mini from Mini of the Woodlands. It was by far, the best car buying experience we have ever encountered. Brian Lowden, our salesman was extremely hospitable and very knowledgeable. I highly recommend Brian and Mini of the Woodlands dealership. Many thanks you for such a pleasant car buying experience.

Great service, Brian was professional and friendly, helped me get the car i wanted. No waiting around, they had everything ready for me to sign and go the next day when we drove down to get car. Had the car inspected detailed and a full tank of gas. We were in and out within 30 minutes. Would definitely keep them in mind for future purchases.

Love the car. Was / (Still) am looking for a soft top though. But the hardtop with the sunroof hits the spot just as well.

My new Mini (which I purchased from a different dealer) needed a new sensor. Andy and the service team took excellent care of me and my Mini. I couldn't believe how well they treated me, especially since I had purchased the car elsewhere (I wish I could go back in time and buy from them)! I can't say enough positive things about the service team at this Mini dealership. They are beyond excellent! Andy - thank you for everything and keep up the Amazing work! I love my Mini and you better believe that when the time comes to buy my husband his Mini, we will be coming to Mini of The Woodlands!

Went to purchase a new Mini Cooper and the service was great! The finance manager however we felt very rushed with signing the contract/deal and he seemed to get us out the way. The sales rep Joey was amazing!

My wife and I were looking for a larger car, and Joey helped us find the perfect car we need. The overall purchase and trade-in process was made easy and I'd like to highly recommend this place if you desire to experience good price, quality car and friendly staff.

Was truly an easy buying experience and salesmen were very helpful

Had a vehicle already picked out through internet searches so I dialed up Mini ot Ws and got Brian on the line. He said the car was on hand and would have it ready for my visit. That was the hard part! Picking up the phone! All easy from there. The car was sweet, as advertised and the buying process was smooth and easy. Thanks to Brian and the team at Mini of the Woodlands!

Great experience at MINI of The Woodlands! From the greeting at the door, to the test-drive and financing in between, we couldn't have asked for a better experience all the way around. Best part is we got to drive off the lot with the car of my dreams. Thank You!

Amazing service and support, really pleased with the help that i got from the sales representative "Brian Lowden" . Keep up the good work guys!!

This was my first time buying a car and Brian made it as easy as possible and took great care with telling me everything I needed to know, not only about my car but about the car buying process. He stayed past closing to make sure I got what I wanted. I would definitely recommend this dealership and Brian Lowden to friends and family!

My 2014 Mini Hardtop needed an engine replacement and some other services. Landon Mcgullian was my service advisor and he kept it professional and interactive. He was available when I needed to talk to him most of the times and explained every step/services and its purpose. Would recommend.

The beat car buying experience I've ever had.

Background Story: On Wednesday night, on my way home from work my car began alerting me that it was overheating. When I had the opportunity to do so, I checked what it could be and realized my coolant had been leaking. On Thursday morning, at 5:30 am I scheduled an appointment for 8:00 am with MINI Clear Lake and made note that I would need a loaner car or I would really need the car to be ready the same day, as I completely depend on my car. I received a call from Karen at MINI Clear Lake around 7:30 am letting me know that they would not be able to do either. Frustrated I said thank you and that I would call her back. She sounded kind of annoyed but honestly, I didn't pay much mind to it as now I had to figure out what to do about my car. I was already down the street from the dealership so I thought I would just stop by and wait for a call from someone who may be able to get me into another car. I figured I would just leave my MINI with Karen and her team if I was able to get the car from someone else. However, that fell through so I called my dad, a mechanic, and asked if I would be able to monitor the coolant level until 1/20/16, which is when Karen said they would be able to provide me with a loaner. He said as long as the leak wasn't too drastic then I should be able to. He suggested I go about my day and keep a close look on the coolant level and that if it was bad then he would suggest I don't drive it until I got it in the shop. I did just that and told Karen to schedule me for her next available. The ENTIRE time she was more than dismissive with me. When she asked me to sign a paper and I asked for clarification she sounded annoyed to explain it to me. But I thought to myself that I really needed to get my car back up and running, so I did my best to ignore her attitude towards me. A couple of hours later I checked the coolant level and realized it had leaked almost all of it and decided that waiting for the 20th was just not the smart thing to do. I had already called Momentum MINI and they couldn't help me either. So I looked up MINI dealers in the city and found this MINI location. ACTUAL REVIEW: When I called, Landon answered the phone and I asked if they could have the car ready same day or provide loaner and he informed me his next available would be on 1/8/16. I said to him that was better than what I had currently scheduled and then went into all of this detail of my situation. His response was, "look, two people for loaners just canceled today" and asked for me to allow his service department to take a look at the car because he didn't want me to go on with this issue. I felt such a huge weight lift from my shoulders. I had MINI Roadside pick up my car and take it to the Woodlands. Keep in mind, I live on 45 South and Beltway 8, 15 minutes away from MINI Clear Lake. The distance did NOT matter once I realized the customer service was so incredibly contrasted to what I experienced at Clear Lake. I called Landon about 2-3 times on my way to the dealer and he was just as courteous as the first time in every call. When I arrived, I walked in lost and didn't know where to go (first time here) and he saw me and called out my name (HE KNEW WHO I WAS BECAUSE HE WAS PAYING ATTENTION TO WHEN MY CAR GOT DROPPED OFF). Seriously, the most detailed service I have ever experienced from a MINI dealer. I could not stop thanking him because he got me in my loaner within 30 minutes of me getting there and expressed to me the reason why their service is so outstanding. He also told me he would keep me updated on the progress of the car and asked if I preferred an email or text and I asked that he text me. AND HE DID. At around 6:30 pm he text me saying that a water pump had busted and it was being changed out at that moment and shortly after he text me to let me know my Herbie was in the wash. Right before I left in the loaner he said to me "Stop stressing, just kick back, relax, we will take care of this" and that is exactly what I did. Definitely beyond impressed with the service here! HUGE RECOMMEND.

After doing tons of searching online, my wife and I finally found the perfect car for her located at MINI of the Woodlands. I drove there all the way from Longview, TX and it was well worth the trip. I was helped by Keith Sutch, who was very knowledgeable and able to answer all of my questions. The buying process went smoothly with minimal haggling and I was on my way back to Longview with my wife's new car in just a couple of hours. The dealership is beautiful and the staff are all courteous and friendly. I definitely recommend MINI of the Woodlands to anyone looking to purchase a new or pre-owned Mini.

I recently purchased a car from Mini of the Woodlands. I was helped by Joseph Townley - he really went the extra mile. While there was a few mix-ups with getting the right car, Joseph made the entire deal easy. The mix ups were, I asked him to take off a certain amount off of the price - he thought I was talking about one price and I was talking about another. He was forthcoming and immediately went back to talk to the finance section. The other mix up was I had asked for a package to be on the car, we were very close to signing when he realized it wasn't on the car. He then found me one where the package was on the car. I ended up buying that car. He went the extra mile by taking time to know what I really wanted and helping me fix up my old car to give to my mom. He was patient as I looked what I had come in to see, heard what I liked and showed me a car that was more suited to me. I was giving my mom my old car for Christmas. He was kind enough to detail the vehicle while I signed the paperwork. It looked beautiful when my mom got to pick it up the next day. He also allowed me to park my old car in an area of the lot where I could pick it up the next day on Christmas. I am really loving my new car. :)

I've bought 10+ cars in my life and I'd rate this dealership way up towards the top of my list. Came back with their best deal straight away, no pushiness or nagging sales calls when I had to leave and possibly come back another day. Joey was our sales guy, and I'd easily come back to this dealership just to work with him. Haven't dealt with their service yet, but the sales side is exactly what you want when you go to a dealership.

Great overall experience even with couple credit bumps in the road that MINI of the Woodlands ran smoothly around for me, thanks folks, happy with limited edition Roadster, compliments abound.

Been taking our car here since we got it almost two years ago. Great service. We had a minor mishap with a JCW kit but they came through and offered us an additional item for the inconvenience. Great dealership. Highly recommend.

James Norrell he's the best he help me out his experience is very knowledgeable about the vehicles he even threw in a mini purse for my 15 old daughter Thanks man

I wasn't planning on shopping for a new car, but knee problems and an 80 year old mom with worsening Alzheimer's made it an inperative to get a vehicle that was easy to get in and out of for the both of us. After researching, I decided I wanted to buy a Hyundai Tucson. I found one at MINI of the Woodlands, and Joseph Townley, my sales rep, was just the type of low-pressure and knowledgeable person I needed! He made everything so easy, from the reservation, to test drive, to pricing and finance approval. Natalie Bunting, who processed all my financial paperwork, was so organized and efficient. They both helped me get the best deal I've ever gotten on a car. WAY below blue book value, 1/2 the interest rate I was paying for my other car, took my trade with no problems, and my monthly payments are actually LOWER now! I will definitely recommend MINI of the Woodlands to all of my friends and family for their car-buying needs.

I've had a great experience here at the new location. Keith is such a personable salesman. Great energy and atmosphere. I cringe when I go out to buy a car, but Keith and the staff made this purchase a memorable one. Thank you!

My third mini, I lave this car.. well made, I'm going to stop here because I don't want everybody on the block to have one

Newly arrived 12 year MINI owner.... Already feeling AT HOME with amazing service from Kelly and Aldo! Thanks guys!

I bought my Mini Cooper at Mini of the Woodlands from James Norrell. I was nervous that if I went to a dealer they would try to talk me into something. What happened was the complete opposite. My advisor James listen to what I was looking for, didn't try to talk me into anything, and genuinely cared about the whole process. He found me the perfect car with the most features and negotiated the price to what I could afford. I stayed 100% within my budget and drove out with a new car when I thought I could only afford a used one! I was super happy with the whole process and it went really fast. I also took my car in a couple days later to my complementary detail, was told it would take an hour, and ended up to be 30 mins! I'm extremely delighted with my purchase!!! Thank you Mini of the Woodlands for making my motoring dreams come true and for your impeccable service!

I am so glad that I came here to get my Mini serviced… Landon and Omar really made me feel like family... I won't go anywhere else! Thanks!!!

One of the best, new car buying, experiences I have had.

I wanted a specific 2016 Mini S 4 door. I told Brian Lowden what I wanted and he went and got. We negotiated a fair deal for my trade and the new Mini utilizing phone conversations and emails. Therefore, when I arrived at the dealership I did not spend any time negotiating. The delivery was completed within 45 minutes. I am looking forward to my "second date". I will probably get the JCW performance package added to my S.

I purchased an extended warranty with my Mini Coupe and labeled as a Maintenance program and was told both at the finance table and by the finance department after I sold the car that I would get a partial refund. In short this was represented to be pre and post sale as an Extended Warranty program with a prorated refund. Would have never purchased just a maintenance program. After calling for three months to get closure, they tell me that they will not honor their commitment to pay a partial refund. Further, to add insult to injury their staff even when being polite to them, they simply refuse to follow up and discuss until escalated to their general management. Would never recommend buying a car from people who cannot keep their promises or be professional.

Brian Lowden, great to work with. So helpful. Nice facility. Great finance officer.

Very pleased with service and very pleased with my mini

The whole process of getting a new mini was easy. Everyone was friendly and extremely helpful. I couldn't have asked for better service.

Just drove off in my 2016 JCW.LOVE IT!!!!! My 4th mini from this dealership! Keith Sutch and Sarah Y. are always helpful. I have ordered three and bought one from the lot. They are very patient with any questions. If you think they are cute cars wait until you drive one. Fun Fun

Total professionalism from begging to end. Grateful to Mr.Javier Castello and Mr.Neil Madox for their time and knowledge, which made my decision easy. Customer service at its best. Thank You!

I purchased a 2015 Mini Cooper hardtop 4 door, the service was great very nice people and also very helpful and very understanding with everything.

It always nice to share a good experience. I want to thank the professionals at the Mini of the Woodlands for their professionalism and kind approach to auto sales; we are very satisfied with the experience at Mini of the Woodlands. I want to thank you Joey and Neal for a positive car buying experience. Great job guys.

the customer service and kindness was incredible.

My recent purchase experience with MINI of The Woodlands was so good that I'm compelled to share it. All too often we share the negative but not the positive; in this case, the exceptional. Why exceptional? Javier Castello's and Sarah Yelverton's knowledge and professionalism, along with the best offer for my trade, and the best price on the new (pre-owned) vehicle, are what made this experience exceptional. If you are in the market for a new or pre-owned MINI or BMW (Javier knows and handles both), please do yourself a favor and contact one of these nice folks.

Our salesman, Joey Townley, was very friendly and informative. He answered all our questions and explained the cars features to us. The car did not have an owner's manual in the glove box, so Joey ordered a 2014 Mazda 6 owner's manual and had it delivered to our home in less than two weeks. The financing was quick with no hassle whatsoever. It was the best experience we've had purchasing a car.

This was my first new car purchase so i did my homework and looked at all local dealerships, read reviews, and visited the showrooms. In the end I choose Mini of the Woodlands as they had the best price, service, and were willing to go just that extra mile. My Service Adviser Keith and Sales Manager Sarah provided the best car buying experience I ever had! There were no high pressure sales tactics or bait and switch and I was treated like a long time customer even though i had never been there before. This dealership is actually more than 1 hr out of my way and there are closer dealerships to my area but i felt that the service these guys provided made the extra drive worth it. I would recommend them to anyone in the market for a Mini. Thanks guys.

I have dealt with Mini of the Woodlands before with a previous purchase of a 2013 Mini Cooper S and enjoyed my service trips to the dealer. A shuttle service was provided to the Woodlands Mall and I received a call when they came to pick me up. My experience buying my new 2016 Mini S was smooth and effortless.

Purchased a mini from mini of the woodlands and had a great experience Keith Sutch was such a great help and eased the car buying experience. Would highly recommend to anyone looking for a new car!

Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.

Do you want to be treated with dignity and respect? The folks at Mini of the The Woodlands are first class at all levels! And we got a great deal. I have shopped many dealerships but Brian in sales and Todd the manger exemplified how business is done with integrity.

This was my first car purchase so as you can guess I had plenty of questions. Javier made me feel like family as well as answer any questions that arose. From the moment I walked in the door I was greeted with a smile, and a knowledgeable staff. Thanks again for making my first car purchase one to remember! I would recommend these guys to anyone!

Great used car buying experience. Our salesman Josh Armenta was great! Honest and gave us full attention when we needed it. Javier assisted and did a fine job as well. No pressure car dealership. Internet price is a great buy plus the manager gave us a little off anyhow. Even thought the car was As Is, we found a little thing wrong and they replaced it. Financing was fast and no pressure with the extras. Next used car, I will go there first!

Very satisfied with the experience. James and the rest of the staff worked hard to come up with a deal we could agree to on the used Honda I purchased. Professional, courteous and low stress the whole way. Highly recommend.

I received the best of care & service for my 2009 MINI cooper S Clubman. Thank you Kelly Galindo!

I can't compliment them enough. Best and easiest car buying experience I've ever had.

My experience with Keith at MINI of the Woodlands was not grueling as I expected buying a car would be. He was courteous, prompt, and easy to talk to. Once we decided what we wanted, they made every effort to work with us and get us on our way. They were accommodating and impressed us with their customer service!

They're just the best. Landon in service and Keith in sales are both great. So helpful and patient.

Excellent Service! James Norrell is the man.

I just Bought my 4th Mini from Mini of the woodlands and as all of the other times it was a great experience. They have a great staff. Love my Mini

I would HIGHLY recommend purchasing a car from MINI of the Woodlands.

It was a pretty easy experience. I knew what we wanted to spend, test drove 1 vehicle and bought it.

I knew what we wanted to spend, found a nice, clean used vehicle, test drove it and bought it.

I recently purchased the MINI Cooper S Countyman from MINI of the Woodlands. The sales representative was very knowledgeable and informative as to the vehicle that would meet my needs. The buying process was a pleasant experience both parties walked away having the comfort that both the seller and buyer made a good deal. The MINI team followed up as to my experience a couple days after the purchase and if they could be of any help or if I had any questions I have been driving the vehicle to our county property each weekend and the mileage is great and saves miles on my ranch work truck. Love the car.

Very please with the experience Clean and friendly place. The salesman james was very nice and was very helpful. I will buy another car from him

I recently bought my Mini from this dealership and loved the entire experience. The facility itself is very nice and clean, and they offer refreshments for customers (snacks, water, and a great coffee machine). My sales adviser was Keith, who not only helped me out in coordinating my arrival at the dealership (I was coming in from out of town, and it was a production to get me there) but then very patiently walked me through all my options once I got there. He was knowledgeable about the cars, too, and was able to answer all the questions I had about the features and packages. After speaking with him and pinpointing the features I wanted in a car, he showed me everything that matched on the lot. He was laid-back and let me make my decisions--at no point did I feel any pressure from anyone working at the dealership. Everyone there seemed legitimately happy to be there--from the sales advisers to the customers. In fact, what I think I appreciated most was that the sales advisers were happy for me, congratulating me on my new Mini, "ooh-ing" and "aah-ing" over it right along with me--like they were old friends of mine. It was hands-down the best car-buying experience I've ever had.

It has been 11 years since I shopped for a vehicle so I was a bit nervous. Once we stepped inside, we were treated like family. What a wonderful experience. The time that Brian L. spent with us was as if he had no one else he would rather be with. Answered all our questions and was extremely patient. I am the only one in my family who does not have a Honda or Toyota but I have a sneaking suspension that may change once everyone experiences my Mini. :)

Easiest purchase ever...Javier is great to work with and everyone else was very helpful and friendly. MINI of the Woodlands is the place to buy your MINI.

The purchase of our Mini Countryman JCW was absolutely fabulous. Keith Sutch and the whole crew at Mini of The Woodlands did a fantastic job working with us throughout the whole process. If your looking for a Mini, I would definitely recommend Mini of The Woodlands

Katherine Dooling is a remarkable service adviser at BMW of the Woodlands. She always demonstrates the highest level of professionalism. I can depend on her to assist me on all service needs. She is a great asset to the BMW family.

The best service and staff! An actual pleasure to do business with

this place treated me so bad i sold my mini cooper. i only had 46000 miles on my mini and it cost me $1100 to fix what should of been covered under warranty..

I left my car – a 2008 Mini Cooper S - with the dealership Friday, January 16. They were to address two current campaigns (the timing chain tensioner and turbo heat shield). I had an additional concern regarding a service engine light. My service advisor informed me the two campaign issues/repairs would be completed. Additionally, he informed me the valve cover should be replaced ($470) and the service engine issue would require $1820. I agreed to these repairs and paid $2,282.85 – no small sum for a 2008 with 51,000 miles! I returned Tuesday, January 20. During the service advisor's explanation of the completed work, I noticed a bolt missing. Actually, said bolt had been removed and placed loose beneath the hood. The service advisor offered to take the car back to the tech, so the bolt would be properly installed. Unfortunately, he soon returned indicating the bolt would not be installed. The tech refused to install the bolt for reasons stated below. The tech allegedly said the car came in with the bolt placed this way. What!? Let’s assume the tech is accurately recalling his initial encounter with my car – something of which I am not convinced. Why would he not mention this when preparing the service advisor to encourage me to pay for every “problem” and preventative maintenance issue he could suggest? Surely his training has prepared him to identify this as a “problem”. Additionally, why would he place – or leave – the bolt unsecured beneath the hood - without informing anyone? Is this a matter of inadequate training or lack of concern for the customer? Might someone from the dealership suggest a third conclusion? Furthermore, why is he able to locate - and “professionally diagnose” matters of attention exceeding $5,500 but cannot/will not address a single bolt? I'm left with two indelible impressions of the “service” department. First, the “service” department will replace any, all, and only parts for which customers have paid - regardless of how the vehicle is allegedly encountered. Second, regarding valuation of customers, the “service” department (Do you appreciate the irony of this term?) is hindered (I would say crippled to incapacitation.) by a single nut and bolt. If one notes the absurdity of this contrast, perhaps the point is clear.

Service is on par, expect hidden fees and more problems with your car after they tell you what might be wrong. Warranty or not, They are all about getting your $$$$.

We recently purchased a car at Mini of the Woodlands. Our salesperson, Donhan Murrell, is fantastic. Don worked diligently 24/7 to find us a car that we absolutely love. Always very pleasant and knowledgeable, Don made our buying experience seamless. We can't say enough nice things about Don and Mini of the Woodlands.

We needed a new vehicle for my daughter and wanted something reliable and got great gas mileage. Heard about great leasing opportunity at Mini. We visited with our salesman Keith and he explained the differences between owning and a lease. We opted for the lease as Amy was still in college. We took a test ride in a Countryman and fell in love with the size, handling, extras and overall feel of the car. We were sold. A short visit with the finance crew and we were out the door. A short time later we get a call from Ms. Annabelle (receptionist) that our license plates are in and to come to the dealership. They installed the plates, gave the car a wash and checked all the fluids. This was a first for the over a dozen vehicles I have purchased in my life (I usually install the plates and who heard of free inspections)! I am looking forward to the service they will provide as we go through our lease.

My daughter Amy was concerned about the reliability of her 6 year old BMW X3 (yes a few minor repairs recently all past warranty). So we when car shopping and learned about leasing from Keith at Mini of The Woodlands. Because Amy is still in college and starting to work mostly full time she needed a good on gas vehicle yet big enough to haul stuff around. The Countryman was a gret fit and the lease gets more vehicle than we expected for the cost. When the license plates came in the receptionist, Ms. C., called to advise and had us bring in the car for plate installation. Not only did they install the plates but the car got a fluid check and car wash. Looking forward to see what the service will be with Mini. PS Mom has had no issues with the X3 since she decided to drive it.

MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.

MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.

MINI - Overall, a professional, friendly and approachable group responsible for a large fleet of the full MINI line. The atmosphere here is reflective of the MINI brand - FUN (and laidback, but professional, as well as a clean showroom and cared for vehicles). An excellent trading and buying experience! Service Department: Landon, very good - knowledgeable, professional, friendly, If you want to talk accessories or upgrades for your MINI, I believe Landon (a Countryman owner) is ready for you; Sales Staff: - James, very good; Keith, excellent - both were knowledgeable, professional, generous, and friendly. James, Keith, & Reese met us a few minutes after 7pm on a Friday so that we could finalize our trade in and the purchase of our 2014 MINI Countryman S. Reception: Annabelle, I doubt you can find a better person to manage the function of greeting owners and potential buyers. If she's the one responsible for the refreshments & lounge area, she's doing a top notch job. Very friendly and professional. Lounge: Cozy and comfortable with a large screen TV, a decent choice of snacks (different options on my 4 visits), cold water, and hot beverages, as well as a convenient counter to set up your laptop. Restroom - (women's) clean. BMW - We only entered the magnificent showroom en route to Reese's (Maurice) office to conduct our financial business; we found Reese to be friendly and professional. The transaction went smoothly. I won't hesitate to refer friends, family, or acquaintances to MINI of The Woodlands.

Had a service performed on my MINI for carbon buildup. They told me they could have it done within a few days with the special "walnut machine" they had. Instead it took them TWO (2) weeks and not only was my car dirty when I picked it up but they left me with a HUGE leak in the cooling system. When I called them to report it they gave NOTHING BUT EXCUSES - the service manager never even called me back. Not only will these guys mess up your car worse than it was when you brought it in, they will make excuses and not man-up when they are confronted.

I really believe that MINI of the Woodlands is a "top down run" dealership that firmly understands what my dear late dad used to tell his variety store employee's..."without the customer, I don't need you." The whole team of MINI employees that I came across made me feel great and salesman Keith Sutch made the purchase of my 2014 Copper Cooper Countryman (Triple-C) a fantastic way to drive on into the new year in style and comfort, with the total confidence that my dad would have really liked him. I like him and I appreciate very much how he treated me as a customer! "(~8Dad's know best8~)". Triple-C is a beautiful ride & after just three days, I love this car; NORMAL-OR- NOT! (but most likely NOT NORMAL)

Took my MINI in for a walnut shell carbon removal - lied about how long it would take (said a few days turned into 2 weeks) didn't wash my car, drained all the coolant out of it and now my car leaks it badly. When I called (hoping they would take account of their screw ups) they just denied and the manager (Jolene) never called me back. I have already told one person at work I will pay them out of my own pocket not to go there.

terrible pretty much all the way around. came in for a service to my intake - it had carbon buildup so i asked for the "walnut treatment." They first tried to get me to buy additional services (pretty standard shady stuff for dealerships) then they didn't even begin work on my car for 3 or 4 days. I wouldn't be so mad if they hadn't told me that it only takes "3 or 4 hours to complete" on Friday. So how long did they have my car? TWO WEEKS. I get it back it has no coolant, (my car was trying to overheat) and constantly leaks it from a place i cannot quite find and it WAS NOT EVEN WASHED. I called them about it and they just completely denied every issue they created. DON'T GO HERE unless you want to have more problems when you get it back then when you took it.

What a fun car to own. The car is classy without being snobbish and has exceptional good looks. Comfortably sits two adults and lots of space in the boot. My Mini of The Woodlands team was very easy to deal with and were very patient and helpful. Looking for a Mini? Talk to Sarah or Keith.

Keith did a really good job when we purchased our Cooper. There were no problems or surprises.

I went to 3 other dealerships and found the best deal here. Mike was the sale rep! I will go back when I am ready to trade for the next one.

I knew I wanted a MINI before heading to the dealership but I also wanted to see the things I had looked at online, in person. The folks at MINI were extremely helpful! For example, I wanted to see a certain outer color, then a certain inside color, then what one with stripes looked like. They guided me around to all of them, never pressuring me to pick any of them. Once I found the various things I liked, I sat down with Mike Hsu who helped me build a custom MINI with all the specs I had found. He went above and beyond to help me in my unique situation of being out of state when my MINI came in. Mike mailed me my papers to sign and helped me through the last bit of the buying process. Now I'm a proud owner of a MINI that is perfectly me, thanks to Mike.

Multiple bad experiences with Momentum service led me to MotW's doorstep for service. My service advisor (Audrey) was kind, quick and careful to address my needs... though, in the end the charges quickly added up to more than I was willing to invest in my 60k+ mile 2011 S hardtop (no fault of the dealership... I needed to have a lot done). I opted to instead shop for a new vehicle. I had a pretty good idea what I wanted in my new MINI. Regardless, Mike H. (sales advisor) went out of his way to ensure he was putting me in a vehicle that suited my needs. From Q&A, to test drives, to final choice and financing, to post-sale followup, I have been made to feel well informed and comfortable with my purchase. This is my eight car purchase, and MINI of the Woodlands has proven to be a real class act in my history as a consumer. Would, and probably will, do business here again.

Multiple bad experiences with Momentum service led me to MotW's doorstep for service. My service advisor (Audrey) was kind, quick and careful to address my needs... though, in the end the charges quickly added up to more than I was willing to invest in my 60k+ mile 2011 S hardtop (no fault of the dealership... I needed to have a lot done). I opted to instead shop for a new vehicle. I had a pretty good idea what I wanted in my new MINI. Regardless, Mike Hsu (sales advisor) went out of his way to ensure he was putting me in a vehicle that suited my needs. From Q&A, to test drives, to final choice and financing, to post-sale followup, I have been made to feel well informed and comfortable with my purchase. This is my eight car purchase, and MINI of the Woodlands has proven to be a real class act in my history as a consumer. Would, and probably will, do business here again.

I did a lot of homework about MINI online and asked information from their online service. Their online service is not helpful, though. So, I went in the dealership and hoped for the best. And, I had this salesman, Mike, who was very helpful and friendly. He helped me to get a great deal. I am loving my car and enjoy it. Everything in the end went well.

PLEASE SHARE to make others aware. $922.00 to fix transmission on Mini Cooper Countryman because the cup holders leak into the transmission electronics. This is a design problem with MINIs and they are afraid of a recall. Don't buy a MINI or if like me you already own one, don't use the cup holders. Google this and you will see how many people have been hit by MINI for repairs on this. SHARE with your friends before they make the same mistake.

Mike Hsu in Mini Cooper Sales was absolutely awesome to do business with.

I just bought my first MINI a week ago and I'm loving it. I went in there not knowing exactly what I wanted and test drove several vehicles. The salesman, Mike, was very helpful and patient and I felt that everything went very smoothly. I had to take my car in several days after purchase to get the windows tinted and that went well too. I was able to drop it off and get a loaner without a hitch.

Great place to buy a car, but their service department is terrible. Their online reservation system does not work,. I just returned from a scheduled appointment to address generic service indicator. My car needed a brake fluid flush and a new filter for the interior compartment. It took them 3.5 hours to do those things, with only one vague progress report. I'm glad I didn't ask for the muiltipoint inspection, new air filter, and replacement fog light bulbs that they recommended. I might not have gotten out of there until dinner.

My Husband, Diego and I had another great experience with purchasing our second Mini from Keith Sutch at 
MINI of the Woodlands. At first I thought Keith was just saying he remembered us, but he and the Sales Manager remembered our exact circumstances when we were in a little over a year and a half ago. We asked for Keith specifically because we had such a good experience the first time around. The whole car-buying process was as painless as shopping at a department store. There was no pressure to buy anything we weren’t looking for and Keith was great at explaining all of our options as well as the financing options. We will be seeking Keith out again when we purchase our future Minis. Sincerely, Karen L. Duque

Bought our car via auto-nation so it ended up coming in through Mini of the Woodlands. Their support was excellent as all actions Mini of the Woodlands were done quickly and completely. The car was shipped very quickly (once they were told by Auto-Nation to ship it) and the tags came quickly without delay (an important part - as have had other dealers screw the tags up).

What fun. Buying a Mini at Mini of The Woodlands is so fun I have done it two times. Very patient, not overbearing, humorous and extremely helpful Go for it and get your motor on.

All around good experience. Everyone was very nice and helpful. They got me in and out on time.

They really helped me get the perfect car that fit my needs within a price range. I got a great, high-quality car out of it and got it from honest people who treated me with respect. I think the whole no suit and tie thing is awesome. They allow the employees to dress normal. While I feel like Mini holds a higher standard than the normal domestic car dealerships, they have a casual feel. It was like the Apple store but with cars.

Keith was awesome, he really helped me to get my 1st MINI quickly and without a hitch... The entire process went smoothly and I absolutely love my car.

Most fun I've ever had buying a car! Great people! Very helpful and mindful. We got EXACTLY what we wanted!

It was so nice to walk into a dealership that does not attack you. Our sales person Daniella was so refreshing and pleasant to work with. She was very knowledgeable about the product that she was selling. I will definitly recommend Mini of the Woodlands to friends.

Great experiance...4th Mini we have owned...2nd from Woodlands and Victoria!

We recently bought a Countryman from this dealer. The sales Keith is very helpful, nice , and informative. Our financing time took around 3 hours, so when we finished all the process, it's already one and a half hour pass his work time, very patient.

This was the first time I bought a new car and I have to say that the experience was very good. The car is awesome and the help I got from Daniela in this process was also great. I recommend this to anyone that is looking for a new car.

This dealership is really wonderful to deal with. Keith, my salesman was really knew about the cars and he answered all of my questions. He was easy to talk to and not pushy. The financial folks were friendly and told me about all of the options, but they did not pressure me to buy packages I did not want or need. Keith called me the day after my purchase to see if I have any questions and told me to come by the dealership anytime if I ever have any questions or concerns. I bought a 2013 Mini Cooper Countryman S. It drives like a sports car and it is so much fun to drive, yet it is sure footed on slick streets. It is a head turner and all my friends love it.

Extremely poor customer service, rude employees, and very long waits- even with a scheduled appointment.

Victoria Smario is the very best sales person I have ever met. She makes everything in the sales process fun and easy. I highly recommend her to anyone who is interested in buying a Mini Cooper!