Great customer service

Absolutely love the great customer service that I continually receive from each employee I’ve encountered. I’m definitely a life long client.

Kind attention by Miss Paloma... good service and fast.

Nathan was outstanding in helping with my purchase. I would highly recommend this dealership to anyone looking to purchase a car. You need a car they will find the right one for you! Thank you again Nathan for all your help!

Not to happy kinda feel like I bought a lemon. First week driver side seat cover on back fell off have yet been able to get it to stay back on. Then 2 months later a/c doesn’t work and I have only had the truck now for maybe 4 months … oh and found out after a week of having the truck why I have to keep putting air in one of the tires they sold it to me with a plug in it…….

Very much to their word and quite fair.

Chance was really nice and professional. I really liked my experience buying my Mini at this location and when I took it in for my first service, i was pleasantly surprised by the warm reception and how courteous Chance was. I would recommend taking your vehicle to this location for service.

Service department was very professional and easy to work with. Sales department made selling my car very easy. Mini of the woodlands truly has the best sales and service departments in Texas thanks y’all

Positive Experience having my Countryman serviced. The text with the video showing a video of what additional needed to be done was nice.

I?ve been taking my car here for service for the last two years. Not only is the quality of service good but they go the extra mile. Last year I was in Dallas and had a car issue. I called this dealership to get a copy of previous service record so I could get a repair covered under warranty. Not only did they send to me with in 10 minutes, they also called me to ensure I had received and also called the dealership in Dallas. It?s the reason I keep coming back. Truly exceptional!

I went in because I was having trouble with my 2018 MINI Cooper JCW. I told them that I was have two problems, this first all electrical would randomly shut off while driving and the second was that I was getting water in the bottom of the back hatch area. They were able to diagnose both issues within an hour. They didn't have all the parts needed, so they put me in a very nice loner car. Paloma kept up to date on the repairs and even informed when another issue arised. She also informed me of othe services that were needed to keep my MINI running at top performance. My overall experience was outstanding and I will definitely be returning when needed, despite the 3 hour drive.

The Sales staff go above and beyond. The Service Center is top notch.

Friendly and professional service..never had an issue.

I found Mini Cooper online at this dealer and set up an appointment to see it. My salesman was very pleasant and knowledgeable about the Mini Coopers. After a test drive, I decided to make the purchase.

Worse experience ever. Worst customer service. Would not recommend

Solid service. They make critical recommendations for my Mini Countryman and only proceed with the work that we agree upon doing. It gets four out of five stars only due to the higher costs.

Great experience. Staff was very personable and professional. No hassles, no worries. Best experience I've ever had buying a car.

Todo el servicio durante nuestra compra fue el mejor. El personal tiene alto conocimiento en el tema de autos, en el proceso de compra y en la atencion al cliente.

Good Service as usual!. And order new Vehicle at Mini The Woodlands dealer.

La atencion y el servicio en general ha sido el mejor que hemos podido recibir. Los automoviles son de alta calidad y muy bien cuidados. El personal es muy educado, con conocimiento, y van al grano sin jugar con los clientes. En general recomendamos 100% Mini of The Woodlands, van a recibir el mejor servicio y calidad.

From the first time I inquired about the car online to the closing meeting this was the smoothest car buying experience I have ever encountered. Thank you!

This Mini of the Woodland is awesome place for do everything about Mini...the service Advisor spesially Mr Hartley is a nice guy...He take care my Mini since beginning with carefull and great job done to the car...Thank you for all the the service team who gave their hospitality...i'll make sure to come again and recommend this place to everyone who got Mini.

Very friendly and professional staff. Chase was courteous and helpful! They paid what was promised over the phone. Would highly recommend this dealership.

Buyers beware!!!! They sold me a vehicle that was knowingly broken, and still owe me $7800, which they claimed they have yet to cash the check I gave them. So, now they won't call me back, won't give me my money and waiting on parts to fix my truck. I have filed a complaint with the BBB, their Corporate HQ, and left reviews everywhere. NO ONE CARES!!!!! Shady organization, no integrity, nor honor. I served over 34 years in the military, two combat tours, and was treated better in combat than these people at this organization. Stay away.

Excellent customer service and focus on customer needs. Services for my MINI were addressed to my satisfaction. Paloma did an excellent job explaining the work performed! Francisco

Thank you so much for your hospitality!

I always have a great experience at Mini of the Woodlands. Their service department is the best. Chance was able to set my mind at ease and they went right to work. Thanks Chance!

I brought in my mini for service, and after finding what was wrong, I decided to do the replacement myself. Even though I did not give them the repair business, the mini of the woodlands service department was greatly helpful to me to find the cheapest option for this college student. Chance was especially helpful, having my car washed and vacuumed, and even mailed me back my book which I forgot in the waiting area.

I had the best sales person Tanner! He listened to what I was looking for and had two perfect cars for me when I arrived! I test drove and fell in love! I am great fil for the entire team helping me through the no hassle process. Trading in my car was quick and simple. Will absolutely be buying all my cars from there! Mini of the Woodlands does not disappoint!

Got everything done that needed to be done as per inspection provided, needed everything to be up and running as we will be taking this little fuel mixer back to Canada 🇨🇦

I had the best sales person Tanner! He listened to what I was looking for and had two perfect cars for me when I arrived! I test drove and fell in love! I am great fil for the entire team helping me through the no hassle process. Trading in my car was quick and simple. Will absolutely be buying all my cars from there! Mini of the Woodlands does not disappoint!

Very nice and attentive They listened to what i wanted

Very helpful

Didn't have an appointment for oil service, but they got me in quick and efficiently. Very professional service!

THE STAFF WAS COURTEOUS AND VERY FRIENDLY, THEY EXPLAINED TO ME WHAT TO EXPECT, I EVEN GOT A LITTLE VIDEO OF THE WORK THAT WAS BEING DONE WHICH WAS SURPRISING, I JUST LIKED THE WHOLE AREA IT WAS WARM AND INVITING.

Professional and informative about their cars.. no pressure

My experience here was amazing thanks to Nathan and the finance guys as well. I won’t go to anyone else to purchase a vehicle. He spent all day with me to make sure i found exactly what i wanted. Huge thanks to these guys!!

Excellent customer service. Booked service appointment online, was served promptly upon arrival at the dealership. Service was courteous and work was finished quicker than promised. Service was less expensive than I expected. A clear 5 star experience.

Copy Brian Lowden responded to my email fast & followed up with me. Brian is very knowledgeable & personable! I appreciate the fact that he took the time to listen to my needs! And, that he didn’t try to pressure me or up sale me, as I was only interested in a particular pre-owned vehicle that was at MINI of The Woodlands. Brian is honest & trustworthy & I enjoyed buying my vehicle from him! Daniel Gamez helped me with financing. Daniel is very friendly & knowledgable! He listened to my needs & recommended a warranty that was a great fit for me! I would highly recommend Brian Lowden & Daniel Gamez at MINI of The Woodlands!

Brian Lowden responded to my email fast & followed up with me. Brian is very knowledgeable & personable! I appreciate the fact that he took the time to listen to my needs! And, that he didn’t try to pressure me or up sale me, as I was only interested in a particular pre-owned vehicle that was at MINI of The Woodlands. Brian is honest & trustworthy & I enjoyed buying my vehicle from him! Daniel Gamez helped me with financing. Daniel is very friendly & knowledgable! He listened to my needs & recommended a warranty that was a great fit for me! I would highly recommend Brian Lowden & Daniel Gamez at MINI of The Woodlands!

Very courteous and got the maintenance completed expediently. Very friendly and I would recommend to anyone.

Service department broke my car and didn't fix it. Brought my car somewhere else then discovered that some of the work MOTW said they completed was actually not completed at all (despite having paid for it), and the issue they caused was actually different from what I was told. The options that MOTW offered to me were not ones that would have actually solved the problem, and the one that would have fixed my car was quoted at $8,000, which is twice the price of my car. The service department manager Kara is wonderful and tried as best as possible to help, but I still had to have my vehcile towed away (luckily through insurance because otherwise it would've been my expense). The whole situation left me without a driving vehicle for nearly a month and a half. This location does not offer loaners. I reached out to Mini corporate and AutoNation corporate for a month now (Car was originally brough to MOTW in the beginning of March), and still have no resolution from them.

These guys here are the real deal I was cotact from Aaron Brunson as soon as I log in to there site he then had his sales manager contact me even though the car I look at got sold with out his knowledge he came through for me today then he went to work fought me something great then sent me through his team and got me back on the road these guys are awesome they ARE THE BEST go by ask for Aaron he will get it done he is the real deal

The service department at the Mini of the Woodlands, are always professional and thorough. They always get my care service completed in a timely fashion and get me back on the road. Thanks Mini

Buyer beware! Buyer beware! Especially if you're considering buying from this dealership from out of state! This is the worst service we have ever experienced. I never knew it would a freaking nightmare dealing with this dealership over this vehicle.. After a long process, we waited patiently to finally get our 2016 Smart For Two. If you're looking for a vehicle that will be reliable without any problems this place is NOT for you! This dealer stated that this vehicle is clean without any problems! We had it shipped over from Texas to California. The price wasn't cheap either, it gave us no choice but to keep the car due to the amount that was spent by my wife to have it transferred over.. This car was also too expensive for the amount of damages that we found by me and mercedes benz. We were betrayed immensely and I am still looking for answers!! I had requested to speak to the general manager multiple times when I had asked Daniel Gamez! Daniel refused to have me speak with the general manager multiple times and I  told him that the vehicle is nearly garbage because of the way it had arrived from Texas. Daniel is extremely unprofessional!! It's a shame that Mini of woodlands (Especially that it was supposedly inspected by Autonation) would send us a vehicle in this condition. We were verbally told by Brian that the vehicle was clean and with no problems. The title of this vehicle comes out as "Clean Title". I have suspected that the vehicle already had problems the day after my vehicle had arrived, I  decided to contact Brian and Daniel. I have called more than 50 times asking the staff to have them call me back regarding all of the issues. We never got a response.. I also had called Daniel directly and continously kept getting to his voice-mail! The next two days after receiving the vehicle I decided to take it to my local mercedes benz dealer for an inspection. There is a quite significant amount of problems revealed and I received no call back to address this issue!!  Even my advisor at Mercedes-Benz had a very difficult time getting a hold of them. Finally, when they had responded they came to an agreement to pay some of the repairs (but, not all) that the vehicle needed. During the time for the request, Daniel stated that he needed the approval for those funds to be honored. Even then that took place, it took them a very long time. We waited patiently for this vehicle to arrive. We are still left with tons of damages that were made to this car. When I inspected the car (not all the way)theres plenty of evidence that this vehicle had gone through some sort of submersion in water. Also, there has been leakage from some of the seals of this car.. It has been raining here and the car has strange gaps in the door areas.. Here are the images below (Some were confirmed by Mercedes): Transmission noise and rattling, faulty suspension, rust in most areas,, broken plastic parts and covers,, faulty alternator etc.. Now I have to be stuck with these repairs. This vehicle has been without a valid registration since January 2022. This vehicle has NOT been registered and the smog has failed miserably. They have been contacted to also address this issue by a staff from out of state purchases in Autonation. The representative emailed them multiple times, and its been weeks and they still haven't responded!! The staff in this establishment is at fault if I end up getting cited for no registration in this vehicle!!! The staff should be ashamed of themselves!!! I need answers ASAP!!! If you're the GM of this facility please do NOT call my wife. Daniel From Woodlands is taking Major advantages of my wifes leniency. He's avoiding my calls because I am very firm with this!!! We need to speak regarding this vehicle ASAP!!! I write this for those to avoid this place at all costs! Go elsewhere! If you're considering to buying from out of state, avoid!!! This is false advertisement!!!

Bought a Mercedes with one key fob asked about 2nd key fob and was told we would get it and mail it out, now salesperson and sales Manger won't return call. Original key fob that came with car has stopped functioning and new fob is $700 each.

Had to take our vehicle in due to an emergency and Paloma was extremely attentive and helpful during the entire process. She ensured our vehicle made it safely to the shop, as it had to be towed, and ensured it was checked and repaired in a timely manner. She followed up with us via text throughout the entire process and answered all our questions. Very satisfied with the quality customer service she provided. Thanks Paloma!!

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Called the next afternoon, 031622, and he informed me that the dealership at Gulf Freeway, was still “reconditioning” the truck and it was not ready. I asked a couple questions of what does that mean, how long will it take and so on. I waited all day. On Thursday, 031722, late in the afternoon, I received a call from him regarding the truck. He stated it was now at their dealership and I could come and finalize the deal. After waiting two days for it, I was not prepared to go to the dealership at 6 in the evening. So I informed him I would be there in the morning. On Friday, 031822, I arrived at my scheduled appointment at 9:15, or a little after. I finally saw the truck in person and was pleased by the appearance. I drove it and found it to be to my liking. I wanted to proceed. However, the TPMS has a light on the dash, and I noticed other things that needed attention, which I informed the salesman I also had my truck that I was trading in, appraised. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. I was then told by the salesman, because I wanted the truck detailed, that I could get a 1 hour detail or a 3 hour DETAIL, detail. Of course, I requested the 3 hour detail which he stated he would fill up the tank prior to my departure. This was at 12:30, because I had him look at his watch. I informed him I would be back at 3:30 to take possession of the truck. Arrived back at 3:30 and to my surprise, the truck was not ready. I signed all the paperwork necessary and received my copies. I begin to get more upset because of the waiting and lies being told to me. I started to walk the lot, and I spoke with the salesman on a number of subjects, still waiting on my truck. Finally, a little after 5, it was ready. I wanted to see what a 3 hour detail was like. Piss poor work from a so called professional organization. It seems that all they did was run it through a car wash and throw some Armor All everywhere, and not in a good way. If whomever this was, did this type of 3 hour job, for my organizations, he/she would have been fired instantly. I was severely disappointed. By this time, I just wanted to leave. So Jose placed my temp tag on and off I went. Glad this experience is over!!! NOT SO FAST!!!!! On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. It is now 10:00 on Tuesday, 032322, and I have yet to hear from AutoNation. So the best thing I can do is write this and post it anywhere I can post a review. Be very careful, even if it’s in writing, the will ignore you. I am not wasting my time with this organization and I hope all who reads this will not either. I spent 34 years in the military, two combat tours, and retired in 2020. I served with dignity and respect. This organization has neither of those. Be careful!!!!! THEY HAVE LAZY, UNORGANIZAED, POOR TIME MANGEMENT PEOPLE WORKING FOR THEM. THEIR MAINTENANCE SHOP IS NOT PROFESSIONAL AND THEIR DETAIL SHOP IS HORRIBLE, (as you can read in previous reviews). I hope you will find a better dealership to work with you instead of dodging you. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And have yet to hear from my salesman!!!!!

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And I am still waiting to hear from my salesman!!!

Came here to leave a review because Benjamin (The parts manager), gave me absolutely amazing service & I wanted that recognized. The reason the review is three stars is because I've had questionable experiences with the service department of this dealer.

Overall good experience. Service advisor changed price at the very end due to the warranty company not reflecting the correct labor costs. It it was a negligible amount though

The experience of selling my car to the team at MINI of The Woodlands was outstanding! Christian and Tanner made the transaction very easy and smooth compared to similar dealerships that I visited. I would highly recommend going to see them if you are in the market!

More then your average Repair shop, your neighborhood SNAKE WRESTLERS too. Stopping by for a regular service check, brake fluid flush and HC work, I was greeted with a big smile and the team started work promptly. About 30 to 40 minutes into the work, I was ask if I had something special in my car.????? Maybe a dead mouse...no much more with a heartbeat. It was a 3.5' snake. YES a SNAKE has stowed away in my engine department. The team drove the car outside and wrestled the snake for me. They build a tool to pull the snake out and released it to the wild behind Mini's parking lot. We were unable to identify the snake but what a team. Not only do they take great pride in their service, but this time they truly went out of the box to show the meaning of exceptional customer service. THANK YOU.

The staff was very helpful...thanks

Not only are the motor advisors & staff at this MINI dealership friendly, knowledgeable, and reasonable but the inventory at this MINI dealership is consistently top notch- whoever does their buying is doing a great job. I had been on the hunt for several weeks for the perfect Cooper 4 Door Hardtop S, and was driving off the lot with my CPO dream car in just two visits. Definitely worth making the trek from Houston to test-drive if you’re serious about owning a MINI.

They were friendly, helpful and just went above and beyond my expectations

Looking for a MINI, go see Dustin Anderson at the Woodlands location. He is very knowledgeable about all MINI's! I love my Countryman! Had my first service appointment since owning my Mini. Excellent service!

I have had my car almost a year. With 4 FREE scheduled oil changes according to what I was advised about during purchase. I have always been pleased (With once I waited 3 hours for the oil change). However yesterday, I was advised my bill was $99.00 to my surprised I told the service guy I never have paid for an oil chsnge. He then advised this was not covered under my contract and the 2 girls working at Mini Should not have given me the 4 Free oil changes. I unwillingly paid half of the $99 dollars Which I feel I should not have paid. I still don’t buy this situation and I feel like the oil free issue should have been discussed at the beginning of my service not when it was time to pay! How can 2 different girls make the same mistake 4 times? On a different note, I have always been very satisfied with customer service at Mini. I must say, Chance (Service guy). Handled this “Bad news” very professional, and explained the issue well. I know I agreed to pay half, just to get out of there, but It was wrong for me to pay for your 4 previous mistakes. In a years time, I would have thought this should have been caught on the first oil change. Not happy with Mini of the Woodlands right now.

Great customer service and will recommend a friend

Great service with Brian Lowden. Special ordered car long distance and he helped me through it.Suggestions were made about details and colors and fun things to add.

Excellent service, Paloma very attentive, they offered me a courtesy car, they solved the situation with my Mini

In and out service. Not packed. No lines. Only disappointed that a sound I hear when putting the car into reverse gear did not happen while in the shop. I guess I will have to record the sound or wait until I am stranded for someone to tell me what the noise is.

The service manager was very nice. She helped by correcting my bill.

I took my mini in for an multi point inspection prior to a lengthy trip. I found Chance at Mini of The Woodlands was professional, courteous and informative. Not only was the inspection free, I left with a washed car and the confidence that my vehicle was in great shape.

Fantastic overall. This is my third MINI. This has been the best service overall for start to finish! Brian and Daniel are awesome!

Maintenance appointment process was easy and getting in for the service was easy. I needed an oil change on my car and they didn’t have the oil or filter so they had to order the supplies from Autozone. AutoZone delivered the oil but not the filter. An oil change turned onto a two hour wait. I had to leave at ten so there was no car wash or other checks made. Just an oil change. I know they would have done the full maintenance but didn’t because I had to go.

Fast service and the staff was very polite. Service appn't time was quick and all services taken care of.

Fast service, salesman Brian Lowden was very helpful and always available. My custom car was ordered and I got it within 2 months

Everyone was very nice and helpful. The sales team wasn’t pushy and they were open to making the numbers work for us. The service center was very helpful and polite as well.

Probably the easiest purchase I have ever had with a vehicle

Brian was very personable and quick to respond to any emails/calls. Danny helped make the financing process quick and easy. Great experience and walked away with a great car.

Salesman was very nice & easy to talk to. Very knowledgable about the cars we looked at. No high pressure; let us walk around the lot and then test drive anything they had.

They were very easy to do business with and the transaction was a very smooth process.

My experience from finding the exact MINI I wanted to driving it home was perfect! I appreciated Brian’s excellent customer service through updates of my MINI, preparing necessary documentation, to finally meeting today to wrap things up and pick up my sweet new ride. Brian had the time and patience to go over all of the features of my new Countryman. This was so helpful especially since the last time I had a MINI was over 10 years ago. Working with Brian and Daniel for financing was absolutely hassle free. I would absolutely recommend them both to anyone seeking to purchase a car in the future.

My experience from finding the exact MINI I wanted to driving it home was perfect! I appreciated Brian’s excellent customer service through updates of my MINI, preparing necessary documentation, to finally meeting today to wrap things up and pick up my sweet new ride. Brian had the time and patience to go over all of the features of my new Countryman. This was so helpful especially since the last time I had a MINI was over 10 years ago. Working with Brian and Daniel for financing was absolutely hassle free. I would absolutely recommend them both to anyone seeking to purchase a car in the future. Oh and check out the sweet socks I got as well. 😎

During one of the most stressful times in my life, Luv was extremely helpful throughout the entire process of choosing and purchasing my mini cooper clubman. There were a few bumps in the road after my purchase but really to no one's fault, just unfortunate events that just happen. I am happy with my purchase overall and will come here in the future for any other purchases I may need. Thank you for wonderful service!

We came in for a used vehicle, and all I can say is Brian is the man! He was extremely personable as well as informative. I can honestly say I forgot that it was my first time meeting him and that he was a car salesman. If you find yourself looking for a new vehicle, then I suggest you go and see Brian L.

My purchase of our first mini from the woodlands was great and they made it easy. Very professional and knowledgeable of the questions i asked. Service has always been top notch. Always well informed of the questions i ask. The service staff has always informed me of the charges and service that my mini needs. Thanks again. I have also got to experience the used car sales of the mini of the woodlands when we went shopping for our son. It was also great.

GREAT PLACE TO TAKE YOUR MINI FOR SERVICE

Nice suv but 31 days after buying its in shop for a timing belt problem

The staff is truly amazing there. They take the time to talk to customers about what they need and which options are best for them. I would go back to them in a heartbeat.

Ok service but really should offer loaner car.and communicate more with the customer about their vehicle

I had the best car buying experience ever with Brian at Mini of the Woodlands. He made us feel comfortable, understood our needs, and made sure we bigot what we needed in car. We walked out with the perfect car.

I had to go in for a routine oil and filter maintenance. I found the staff to be friendly and the waiting area inviting and clean. My service was shorter than expected and my car was even washed! Great service. I highly recommend Mini of the Woodlands. Ask for Amanda. She will take good care of you!

My intention was to purchase a 2014 GMC Sierra..on2/8.. when I showed up to test drive and inspect it.. it was getting and oil change and front brake pads(no rotors).. so I wasn't able to drive or inspect since it was on the service bay.. I did notice a rear leaking shock.. as if that was being replaced.. I knew it was in my price range so I moved forward with the financing... expected to pick-up on the 9th.. nope.. was told at the end of day that a caliper was ordered.. on the 10th the parts still had not arrived... on the the 11th after speaking with the finance manager was told it was made priority.. and late on the 11th I was told the part had arrived and would be ready in the morning... I arrived at 8:50 on the 12the (5th day waiting on a truck I haven't yet driven.. when it was finally moved to the service drive... I found they didn't really replace the caliper but just the caliper bracket... 2 bulbs were burned out... but I needed to get going and couldn't wait for them anymore... on my first actually drive the alignment was extremely out and had a pull.. and felt a bit of bump when taking off from a stop... Im a Master Certified L1 Technician... when finally pulled in to the stop on the 15th(my next day at work) I found they replaced the oil pan.( wasn't told about it needing to be replaced) and they had to remove the Steering Rack and didn't do an alignment that was needed and it damaged both of the front tires (550 each).. and that both inner tierods had severe play... that both motor mounts were bad in needed to be replaced (the bump i felt at take offs) im still not happy with the shifting issues that I couldn't say wasn't the motor mounts.. now that I replaced corrected all the broken parts... im still not happy... I sent a text to the sales associate but still no response... in my opinion they waited till my 5days or 250miles was up to pass their problem truck to me... and since I'm in a hurry to get back on the road after losing my only means of transportation... I had to absorb the loss and hope for the best...

Excellent customer service support. Ensured work was preformed timely and the car returned clean/washed

Excellent experience! Service Dept was Great. I was treated very well and everyone was very nice and friendly.

Great experience. It was quick and painless. The dealership team made the process easy. Communication with Tanner both by email and in person was to the point and trustworthy. Very polite and professional salesperson.

The service department went above and beyond to get my MINI back on the road. It took a village! A huge shout out to Ben in parts, Amanda and Kara in service. Finally after 2 bad motors were sent we got a new one from Germany. It took 3-1/2 months, but I finally got her back on Valentines day! Thank you all for everything.

Friendly staff that was helpful with my son buying first car. We didn’t feel pressured to buy this or that like most other dealerships.

Excellent Service, The front Desk is very helpful

Quick service. Very thorough with explanation of service needs. Clean and quiet waiting area.

Kara and Rafael were great

Had one of the most pleasant car buying experiences I may have ever had, not even kidding. Aaron was a pleasure to work with and even named my car for me...Izzy and I thank you!! This is my third Mini Cooper and I'm grateful to be part of the family again!

Engine light came on and Mini determine it was a vent in the gas tank. Item covered by insurance policy and repaired. Loaner car provided.

Christian was very helpful and polite!! Awesome salesman!!

The process was quick and painless and they actually did what they said no lies

Easy from start to finish. Brian kept in touch, kept me informed, and has had my best interest at heart.

Vehicle taken to service area very quickly to be diagnosed. Price for repair given in timely manner.

Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that?used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.

I love the woodlands location very friendly and warm atmosphere

Brian Lowden really knows how to take care of his return clients and thinks through all the options of buying and leasing and really helped make the best decision during a strange new and used car market.

Tanner and Daniel were great! Made the process simple and easy.

Found my 2005 Honda Element over the weekend and inquired about it. My sales consultant, Jose, held the vehicle for me until I could come look at it after work. I knew I would be purchasing this vehicle before I even arrived, but the customer service was great! A smooth transaction and a few hours later, I was on my way. Loving my car, and even though I had a minor issue with a possible fuse being out in the car, I promptly called and let them know the situation and it is being taken care of in the next few days. Another display of putting the customer first. Buying a used car is just that…used, but Jose and everyone at the Mini of The Woodlands dealership put the customer first. Give them a try for your next vehicle purchase.

Poor service at maintenance department service manager did not know where the reset button was for the mileage system - oh boy !

They keep my car for a month each time I get my car serviced and my car still has the same problem . I had to pay out of pocket for them putting smudge all over my car then when I received my car back it still had smudge and was smoking and had an oil leak . Do not get ur car serviced hear they will disappoint and waste your money .

Dustin Anderson makes the car buying experience painless! I am on my fifth Mini Cooper with Mini of the Woodlands. From purchase to service, this dealership takes care of its Mini drivers. Thanks, Dustin!

Overall simple and fast process. I would purchase another car again from them.

The service department is absolutely wonderful. They worked me in the schedule, everything was handled in a professional manner, & the group was extremely helpful. The sales department however lacks in customer service. I requested three different times to get a quote on my coupe S while my car was on-site for 4 days, no response.

Great people to work with.

Best service in the Nation! Friendly team. What you saw with the sales department is also in service department. They gave me a royal treatment.

The best dealership with awesome sales team. No hassle purchasing. The way they treated me made me a return customer. This is my third purchase here and I am very happy with it. The sales and management team are outstanding.

Good customer service , Ms. Amamda Huges is very friendly and helpful.

Like to express my sincerest appreciation for all of the help that James Fife provided in helping us find a new Mini. James' assistance was above and beyond, and always with stellar professionalism. Great experience, much appreciated. Thank you!

I can?t even start to stress how horrific this experience has been. I purchase my truck 12/29/21 it wasn?t 12hours LITERALLY before it had issues, check engine lights and starting failures?..the dealership had the truck back by the 3rd day and took 10 days to get it back to me, and once I finally got it back after being lied too repeatedly with an hour here 20 min there for 10 days, and truck still had issues. My fuel pump failed, coolant sensor failed electronics are failing and there response is take it somewhere else. I haven?t even made first note on a $40k purchase and the truck is already a LEMON. It took me 14 days total to figure out this was a very unprofessional dealer that I WILL NEVER recommend to anyone.

Excelent service and attention . �reas of oportunity time elapsed in the procces

The staff was amazing and if you are looking for a vehicle I 100% recommended this dealership.

Loved my experience with the Mini of the Woodlands. From the very beginning, Brian was easy to work with. No pressure, patient, kind, and fun, even as an out-of-state customer it was easy. The finance department was helpful and answered all questions. Looking forward to our continued relationship with a great company.

Bought a car for my daughter and everyone was helpful and professional . Jose our Salesman is awesome.

I had a great experience with mini of the woodlands, Mark was great, made me feel good about all the work they were doing on my car and when they couldn’t get the car finished while I was sitting in the very nice waiting area, he got me a loaner vehicle right away and he made sure he was communicating with me every thing that was going on. I will happily be going back to mini of the woodlands again

Our overall experience at Mini-woodlands was amazing! Our sales person - Brian was the absolute best! He was honest, straight forward and made us feel positive about the entire purchase process! If you are planning on purchasing a vehicle from the dealership, ask for Brian!!

Took delivery of Mini in Conroe, TX—no dealerships in Louisiana. Initial communication & document gathering was seamless through email correspondence. Arrived in Conroe at 2pm for pickup, the processing of paperwork was so lengthy, returning the rental was stressful and almost a disaster because of traffic and timing. Perhaps out of state customers should have added assistance in the area of returning rentals.

So far my experience has been great. I went in. Got approved and drove home. The staff was good. No issues. Update. Took my car in to have the first oil change and service done. that all went well but i was under the impressions that my oil changes would be covered. As well was the service lady. Come to find out it is not. Not a problem except for i was not expecting that. Update. Have taken my car in for every oil change and service. Service alwaus goes well. The staff has always been great.

Thank you Mini of the The Woodlands for your quality service! I truly appreciate it!!!

Great place to buy a car. Brian was great to work with

Excellent services from Sales advisor and Finance department. All very accessible to answer any questions.

Great place to buy a car. Brian was excellent to work with.

Service appointment was professional, on-time, and completed within time-frame described. Always nice to get a quick wash and vacuum during the visit as well!

Excellent service as always. Been using this location for 4 or 5 years now

Good service and information provided about keeping my Mini running far into the future.

Friendly knowledgeable Staff

Aaron Brunson was the first sales person that- actually looked for the customer! I enjoyed working with him.

Went there Friday to look to get a car. A mini of course. The salesman that helped us Aaron brunson, was a very big help. Thank you for helping us get are mini Cooper! Also the finance guy was awesome as well. Thank you very much for all your help 10/10 on everything Will go back here for all services

Update: finally received my registration and plates late Nov/early Dec My complaint filed to the DMV in Texas started an investigation which found Mini of the Woodlands in violations with laws and rules. I encourage anyone having issues with the dealership to file a complaint with the DMV of Texas. Nice place and Brian is awesome but once you leave the property, the communication stops. Picked up my car back in march and I have had to constantly check up on the status of the paper work so I can get my plates. 3 times I sent them them proof of residency and 3 times they sat on the paperwork till it had expired. Finally they get it sent to the BMV, I followed up with the BMV and the paperwork was sent back because the title department didn't include proof of purchase. When reaching out to Finace I'm told the BMV has not received it yet and it's been in the mail for OVER A MONTH. If I feel like if I don't send emails every day then I will never get my plates. I have never had this much issue getting registration for my car...I guess I have to keep waiting I will be filing a complaint with the BMV

brought in my 2011 Mini Cooper S for some coding and they were unable to program it, stating the software for 2011 model year cars had already been deleted from their system.

Easy to schedule appointment on their web site. I arrived and Amanda was able to look up the info and got me set up. They did an oil change, new wipers and check why my speedometer did not track with GPS/Radar. Seems odd that Mini/BMW would consistent have my speedometer speed lower than my actual speed. Wonder how much this impacts the odometer?

Keith the Service Manager has 0 integrity. They have no customer service skills and do not care about safety at all. Literally stole in front of our noses. I would not recommend to anyone. This is by far the worst dealership we have dealt with. Based on comments below I am not the only one who has experience this. The Finance Manager is incompetent and to make matters worst the Store Manager is just as bad. Automation needs to really focus and invest in management training.

I want to thank our service manager Mark Wheeler. After a bad experience with another rep, I was not happy. Mark ordered what was needed, called when he said he would call me back, very understanding and most important, listened to my concerns. thank you Mark for keeping me from going elsewhere.

Best car buying experience EVER! Brian was helpful and knowledgeable about all things MINI. He helped me order my perfect MINI and kept me updated throughout the whole production process. This is my third MINI from MINI of the Woodlands and I know that it will not be my last!

Love the cars and the attention I get on the street with them great team that work there

The trade in process was VERY easy! Dustin communicated everything clearly and made it sure I had the best deal. And the customer service and satisfaction has continued weeks after, to ensure that everything is well with my new vehicle. I highly recommend MINI!

Brian helped us so much during our buying process. We are forever grateful. We have also had experience with the service department and they are wonderful as well! We will definitely consider Mini of the Woodlands for any future car purchases.

Brian Lowden was great to work with they my whole mini experience. Couldn’t be happier!! Danny Gamez made the whole financial and warranty experience smooth and easy!

Brian made this the easiest purchase ever! I will definitely go back when I need another vehicle! 💕

Easy and straightforward; great lounge to wait. I have a lot of trust in my technicians there.

Excellent attention to the customer, prompt and courteous service

Nothing more you can ask for. The scheduled maintenance I needed was completed quickly, on my time and the staff was great!

I love going to MINI of the Woodlands because it is very easy to set up an appt. Every single time I've taken my 2018 Countryman, as soon as I pull up, I'm greeted right away and know/have my information. This last time I was there was because my MINI was giving me trouble with the battery. Ms. Frannie Lancaster checked me in and several times through the wait time, she came to us to give us updates according to the technician. The wait was a bit long, but the reason being on trying to charge up the battery which the wait time is understandable. I really appreciate the care given to my MINI and us. I really regret going to Momentum MINI once.

I needed to finalize my options for my BMW at the end of my lease. Brian Lowden was great at walking my wife and i through our options, looking at it from our needs and the current environment. My Wife and i determined to purchase our lease vehicle, then Brian worked to simplify the transaction process. I will look to purchase my next vehicle through Brian due to his professionalism, honesty and patience with us. I also want to thank Danny, the credit manager, for walking us through the final transaction. What a great team at Mini of The Woodlands. Thank you!!

Just bought my first newer car and Aaron B. helped me out and provided amazing customer service. He made the entire process quick and painless and even had the vehicle that I wanted delivered to his location which by the way is a very nice place. I definitely know where I will be buying my cars in the future, Aaron has made a customer for life!

A good team to work with. Brian will take of you!

Francis is sooo nice and professional, from scheduling the appointment to making sure my car was taken care of. She made my trip worth the travel and the wait. She is simply awesome. God bless you Francis

The customer service I experienced with Aaron Brunson was top notch! I would highly recommend Aaron at Mini of The Woodlands to our family and friends, he definitely went above and beyond by answering all of my questions and getting the information I requested in a timely manner. Although we went in a different route for our daughter’s first car, Aaron was very respectful with our decision and even though he didn’t get the sale I could tell he was genuinely happy for us!

Great place to buy a car friendly people to deal with, see Keith when you are there

Brian Lowden did an excellent job throughout the entire process of ordering through delivery. Very pleased with the entire dealership experience.

The service dept has always been GREAT….have not had the same experience with sales sadly!

To preface, I am a small business owner and decided to purchase a vehicle through AutoNation because I was looking for peace of mind while purchasing a used vehicle. My sales representative, Tanner, was a 10/10, extremely professional and very helpful throughout the process. Unfortunately, I found multiple issues with the vehicle while driving home and immediately notified the salesman, whom directed me to the sales manager to better understand what my options were. The sales manager, Keith Sutch, was more concerned about my review than what I was having to go through to get these issues resolved. I have spent multiple trips to the local AutoNation near my home to diagnose and address these issues, and as of today, still have a long road ahead to resolving. Very disappointing that the sales manager has not called me back or at a minimum, attempted to help resolve the ongoing issues with the local support in my city. I am sympathetic to the operations of a business being a small business owner myself, but it is how one addresses issues that define good customer service, in my humble opinion.

Great experience

I took my car in for service and wow did everything go smooth. I received excellent customer service. I definitely won't hesitate to bring my car back in.

Went in just to test drive a Mini Cooper Countryman..great experience didn’t think I was going to buy but couldn’t beat the deal!✅ #2020#friendlystaff#veryinfomative#veryprofessional#greatdeal#lovemyminicooper

I took my Mini to get serviced because it was due for an oil change. I feel like they just reset it because the add oil message came on about a week later from me going there. The front desk was great but other than that the techs might be short changing people.

Brian was our sales.person who was very helpful and very polite to our needs.. the crew at mini of the woodlands are very helpful.with out being pushy...we purchased a used car from. Them that wasn't a mini and they were happy to help.. give them a shot if your in the market for a new or used vehicle.. thank you guys

The car dealer was very informative and kind.

Terrible dealer. Drove 4 hours to buy a car, and they nullified my deposit I left on the car to hold it. Scratches and blemishes on the car weren’t shown in the pictures, sells the car right as I ask to buy it. Bad business.

I had an amazing experience! Brian was awesome! Very welcoming. He answered all of my questions and eased my concerns. Smooth process! Not to mention Kevin he was amazing thank you!!! I just signed the papers, they did all the hard work lol. Can’t thank these guys enough!!!

Brian Lowden did a great job and was very friendly, the finance stuff was easy with Danny. Thanks!

I took my truck in after having frustrated issues at other dealerships but they took care of me and my truck. Mark Wheeler was very curtiouse and professional when talking to me and assured me he would do everything he can to fix my issues with my truck. Thank I will be looking for my next vehicle there.

I always feel better after a visit to the Mini of The Woodlands Service Center. Special thanks to Frannie for your extraordinary kindness and support!

I have used AutoNation Mini of The Woodlands for several years. I did not originally purchased there however I ended up there due to the quality of their customer service.

Quick turn around and straight forward.

Everyone was thorough in their explanation of what my car needed and how long it would take to complete the work.

We had the BEST MINI advisors, Luv and the Mini team made sure the whole purchase experience was amazing, from the car selection to the test drive! We're beyond excited with our new car! If you're thinking about getting a MINI, make sure to check them out, you won't regret it. :)

Always great service. Fast and friendly. Frannie is the best

Ask for Luv for an amazing buying experience. She made buying quick and painless. I was lucky to get her.

Awesome experience. I will return to have my Mini serviced again. More importantly work with you. D. Braxton

Staff was friendly and accommodating. Vehicle carfax was provided upon request. Deal was straight forward, quick, and standard (no curveballs). Building was clean and quiet which helped with the stress of car-buying. They'll even help you find Luv (who is a friendly sales rep)...

We received such an exceptional customer service on the phone with Frannie that I was compelled to drive all the way from Sugarland to Woodlands. The service manager Mark gave us similar stellar experience in servicing my mini with quick turn-around time and answering all my questions. Highly recommend bringing your mini here for any service and/or repair needs.

Dustin at Mini Cooper is an amazing sales man. He worked hard to get what I needed with trading in my car. I got a used vehicle. And of course things happen as you drive a car around. Somethings have popped up that no one could have foreseen. They have been amazing in getting everything right!!

Scheduled a service on the phone, arrived on time and was greeted promply, left car for service, was texted when car was complete, picked up the car. No hassles, easy, peasy!

Sold them a vehicle 31 days ago, they mailed the payoff to the wrong bank. They refuse to mail a new check to the correct bank until the funds are received back from the wrong bank. Suggesting to me that I should make another payment so it doesn’t hurt my credit. All of which is not my fault, yet they want me to jump through hoops because of their mistake.

I dealt with a great service manager when dropping off Natosha Hudson's Mini Cooper S for scheduled maintenance last week. Although Inhad questions about the required service being provided, he assured me that it was standard and recommended for the vehicle. Keep up the good work. 👍

I have been looking for the right car for me and found it at Mini of the Woodlands. When I stopped in to test drive it Brian was courteous and helpful. He helped me through the purchase process and made it quick and painless.

Great dealership. Brian couldn't have been more helpful or patient as I had a couple of things to get worked out before we bought. He kept me informed, let me know of inventory, never pushy and I never felt like I was being sold. I actually BOUGHT a car, didn't have one SOLD to me - there's a big difference. Go see Brian and find out for your self!

I wish I could leave a positive review but the overall experience was very frustrating. There were a few individuals who tried hard to make things right but the end result was a waste of time and effort. Getting in contact with the right people was a laborious task. The wrong tire was ordered. I was given incorrect information and only one person really take any ownership of a problem. There are some well meaning people there but that is not always enough to get the job done.

This place is PHENOMENAL!!! What made my experience (the best car buying experience I have had), was their sales associate, Brian Lowden. He did not rush me or push me into any specific suv. He listened to what I was looking for, what I could afford and began a search. He actually went above and beyond to take me to another dealership, because they had a used suv I wanted to see. When we got there, I loved it, so we drove it back to Mini of The Woodlands. Their finance team was WONDERFUL. I will literally be purchasing from Brian only, in the future, and will recommend him to everyone. THANK YOI AGAIN, BRIAN!!! :)

Frannie in the service department always takes such good care of me that I will actively choose to pay higher prices for the sheer and indisputable quality of service provided here. Can’t recommend enough.

The MOTW service is stellar. Just had my front and rear breaks replaced on my 2007 Mini and it was great experience. If you want repairs done right the first time, I recommend this team of experts. They actually beat their quoted repair cost.

Excellent service, friendly chatty staff who go out of their way to get the job done. We chose them because of their reputation, there is a closer MNI service center to us but decided to go with reputation.

My experience was great thanks to Dustin understanding me and Daniel help me in and out without any extra stuff will be back to buy another car from them for sure thanks !!!

Wonderful experience. Brian, my sales rep, really went out of his way to keep me informed throughout the entire process. He was personable and very knowledgeable. Frannie in the service department also reached out as I was taking delivery, this really made me feel special. This is how buying a car should be. Thanks guys!

what a wonderful dealership to purchase a vehicle from professionalism from the bottom to the top.

Worst dealership to purchase a vehicle I responded to to the reply but no answer

I purchased a 2015 Ford F150 lariat from this dealership my salesman was James…. I never met James face-to-face because I am active duty military station in Washington state. He was in constant communication with me always sharing every detail and extremely honest with me. I really appreciate his work ethic and dedication. I believe mini of Woodlands is lucky to have guys like him. I would definitely do business with him again I completely recommend him. Also a huge shout out to the finance representative Danny. He is great! He was in constant communication with me, shared every detail, gave me every option and really made it work for me I definitely recommend him as well.

Was a great experience. They was extremely helpful whit the visit…. The service team explain me every single step to follow in the process to service my mini. I will continue visiting the mini in woodlands!! 🤠

Overall was a very good experience!

Friendly service!

The Service Center Manager, Mark Wheeler, was awesome and extremely knowledgeable. Glad he made my first service appointment so good. ...and they were fast!

I purchased a car from Mini of the Woodlands on May 15, 2021. After one month of having the car it started making an odd noise, so I took it into the shop. My car has been at 3 different shops within the last two months - 2 out of the 3 months I’ve owned it. After finally getting the diagnostic, I was told the engine needs work. Once the technician opened up the engine, they saw that the cylinder walls were destroyed. They stated they believe the car had nitrous ran through it from the previous owner. This car has only 40,000 miles on it! In no way should a car purchased from a dealership need a new engine within 3 months of ownership. I’ve reached out to the dealership about the problem and we spoke about the 90 day/4,000 mile warranty. I was told my warranty expired August 13, 2021 and because it was the sales manager’s first time hearing about the issue, they couldn’t do anything to help me. Today is August 20, 2021, 7 days past the warranty expiration. My car has been in the shop for two months, which means I have proof of the issue occurring within the 90 days. I asked if I could send invoices of the repairs I had leading up to the diagnostic and the documentation stating the issue. The sales manager said, “you can if you’d like, but it doesn’t change the fact we can’t do anything to help you.” It is a fact that this damage was there when I purchased the car, which means it was sold to me under false pretenses. If I could speak to the general manager about the issue at hand, it would be greatly appreciated. Thanks.

Made appointment for my 2013 Mini (78000 miles) to have original coolant flushed, throttle body cleaned, and original accessory belt changed. In by 9:00, finished by lunch. Gave a new Mini 4 door HT ( great ride) to drive. Great experience, cost came under original estimate, would give them a five out of five.

Horrible service, purchased a vehicle in May, over 4 months later still haven’t received tags and when we call the sales lady has a very bad attitude towards us. Not only do we still not have our tags the vehicle 2020 model is JUNK, the sold a faulty vehicle that has LOTS of electrical issues. Very very displeased in this dealership.

I recently had work performed and it just so happened that the replacement part was defective and took a couple days to show 'it's ugly head'. I called and was told to bring in the vehicle. The vehicle was inspected and, defective part replaced and I drove home a happy camper. Advisors, Mark & Frannie were pleased I caught the culprit early as to not have cost additional damage and apologized for manufacture error, Time estimate was provided and the work was done earlier. So far all is well.

I received an email to come have my 2015 Countryman appraised and consider selling it since there is a shortage on used cars . I went to the dealership not really knowing what to expect. While my vehicle was being appraised another customer was interested in buying it, and I fell in love with a 2022 Clubman! It was such a great experience, very transparent and no pressure whatsoever! Dustin took the time to help me set up my contacts in my new car, and walked me through all of the features I didn't have in my previous mini.

Great service experience dealing with a complicated issue on my Mini. Thanks to Mark and Frannie for excellent communication and customer care, and kudos to the thorough work of the service department. I appreciate you!

Mini Cooper of the woodlands blew me away. I wrecked my car and for at least two weeks I was in and out of car dealerships (none were good experiences) they were always so aggressive and pushy since I’m a young female. Borderline mean, trying to get me to buy their car that day. But when I saw that mini had a car that I just absolutely couldn’t live without I stoped what I was doing and drove there straight away! I had the pleasure of talking with Brian, and let me tell you he was so kind. Made me feel comfortable and was not forcing a decision at all. He treated me like I was family and that’s all I could have asked for! The entire team at Mini was just so incredible. Every single person there. Best car buying experience I’ve ever had and I love my mini! I will recommend this place to everyone:)

Very nice people. Super clean facility, well staffed. Zeke in parts was awesome!

Zeke in parts was very helpful. Very nice location with friendly staff. Will be back.

Awesome experience at MINI of the Woodlands. Brian was awesome extremely helpful and knowledgeable. He was able to answer all my questions about the mini and made my purchase go smoothly. Daniel in finance was also great to work with - very honest and friendly. I highly recommend this dealership to anyone wanting to make a purchase!!

I love my Mini. Brian did an excellent job showing me different options and most important to me, never pushing, I really enjoyed doing business here.

Tienen una excelente atención . Te ofrecen vehículos certificados y planifican la financiación de acuerdo a la capacidad de pago de la persona

Love my Mini…dream car…dream experience. Luv was great and supportive. You rock!

Zeke and Franny, in the service were the BEST TEAM EVER! They turned what could have been a very bad experience into a great one. Thank you both

Great experience. Jose was great! Great rate in financing. In and out quickly. Easiest buying experience I’ve ever had! Thanks guys!!

Great service. The service associate was very friendly and helpful.

The company, not the sales person. The sales person does not listen and does not tell the truth. Customer does not come first. In simple terms, he is full of _ _ it.

I recently bought my Lincoln Navigator from Mini of The Woodlands, and Brian was my salesman. He was amazing, super straight forward. They gave me exactly what I wanted on my trade, and got my payments where I wanted them as well. Easiest car buying experience I've had yet! - I can't remember my finance guys name, but he was wonderful as well! My previous experience, the finance guys are, lets be honest, cocky. He was so easy going and just a nice guy. Can't recommend this place enough, even if it was a used vehicle and not a Mini that I purchased!

James and Danny were absolutely amazing! I love my car! Definitely made the whole car buying expierence good and I never got the run around. They were up front and honest about my financing options.

James Fife and Danny are amazing. I got the car that I wanted and it's amazing. I never got the run around about financing options. They were great and made it easy!

Just want to say thank you Mini Cooper of the Woodlands. The people here are nice and friendly. I Have been a Cooper S owner for 5 years now, I fell in love with my Cooper S the first time I seen it in The show room..

Our service was phenomenal! Frannie was the best!

Tanner and Jorge were both very professional and helpful. I will definitely return to this dealership in the future. My only complaint is the mountains of paperwork and length of time that we had to spend on it. But I've purchased 2 vehicles in the last 10 months and MINI of the Woodlands was the better experience. I love my Cooper S!

Very pleased with the service I received recently. Got a great deal on new tires and my Countryman rides so much better now!

Mini of the Woodlands are all over you when purchasing the car and finance calling you back as quick as lightening but try their after service if you can call it a after service. The worst garage I have dealt with. They don’t follow up their calls or emails are basically you are a hinderance to them if they have to solve your problem. I have been waiting since October with my issue only to be told now we have to reissue the problem. I would never buy again from this garage as even the manger does not return voicemails left. Very disappointed in all aspects and will certainly put everyone off I know going there who wants to buy a mini. Which is a great car by the way only a shame about the people in this garage.

Very satisfied with service at Mini of The Woodlands. Frannie, our service advisor, was a pleasure to work with. She answered all of our questions about the repair required for our 2005 Mini Cooper S so we clearly understood the reason for the repair.

Working with Dustin from Mini Woodlands was wonderful. He made the process quick and easy. We were able to secure the vehicle before we got there did a test drive and out the door in very little time.

These guys were amazing. We had come from another dealer who tried to nickel and dime my mother in law who was purchasing a car and were very frustrated with the experience. James and Danny were excellent and worked with us, even providing my little girl with a toy to play with while we filled out paperwork. They made my mother in law feel important and feel good about herself. There was no pressure, and they were kind and knowledgeable, even though we were purchasing a used car of a different make. After such a bad experience at the other dealer I wish we would have just come here first. Top of the line dealer whether you're buying a Mini or a used vehicle.

Luv was amazing and very helpful. I am loving my new Mini. The service was kind and very efficient. I would highly recommend!

Brought our daughters car in for a timing issue as per our mechanics recommendation. Was told the mechanics would like to correspond via text message as it was easier. Was contacted by associate Franni who stated they needed to fix two oil leaks for $1800 before they could asses the timing issue. I questioned this via the text asking for an assessment of the timing issue as that what the car was brought in for. Her response was illegible. I phoned and talked to Mark who discussed the issue with the mechanic. He phoned me back and stated it was a valvetronics motor which would need replacing. We agreed to that and repair of one of the oil leaks with a cost of over $2000.00. We discussed if there was any kind of discount available for veterans. He stated he could authorize a 10% discount which I was thankful for. When we picked up the car the discount had not been applied and when my wife questioned it Franni stated that that discount is coming out of her commission and if Mark keeps doing it I’m not going to get paid. I now understand why she wanted us to get the oil leaks fixed before they could diagnose the problem. I was pleased with Marks service

Amazing service. Aaron was my sales agent and working with him has made my first time buying a car a smooth and fun experience. He went above and beyond to make sure I had all the information required to make the right decision in purchasing my first car.

Pretentious sales lady named Luv successfully "sold" patronizing comments throughout my visit. She should work in an occupation requiring poorly-structured insulting of subordinates; not sales.

We love dealing with this dealership...they upgraded the tires on our certified pre-owned vehicle. Tanner did a great job!!! They really worked with our trade-in to get us the monthly we were comfortable with...

Great staff and great product. Leased a COOPER S 3 years ago and was happy with my overall experience. Easy to work with folks without the back and forth “let me speak to my manager” business. Returned my lease and that process was even easier. Auto Nation dealers really do make a difference.

They took care of Mother. She is as happy as a lark. As the old adage goes, if mother is OK we’re all OK.

The purchase of our new second hand car was a very pleasant experience. I was impressed by the professionalism of the staff and by their efficiency. No one tried to sell us services, upgrades or cars different from the one we wanted and it took us quite some time to complete the purchase because of the mountain of paperwork one has to deal with buying a vehicle. The car was not ready when at the moment of the purchase as there was some work to be done, but the repairs were done in a timely fashion and Mr. Fife, the gentleman who took care of us,, went the extra mile to help us out delivering it to us.

Like many businesses struck by COVID-19 issues, Mini had all new faces in the service dept., no door greeter & few new cars. The new service advisor was a good fit..a people person, very knowledgeable and courteous, with upbeat outlook. Work was performed in a timely fashion, with several points completed. The highlight of the visit, was seeing our Salesman from 7 years ago back at his post, remembered us and shared updates with us. A good morning experience.

James Fife was the sales guy I dealt with. He has great customer service and knows the Mini Cooper inside and out. I was very impressed with his knowledge as well as the way he handled business. I had been shopping around for about a month and he is not like the typical sales guy just trying to sell you a car. He really cares about making sure you are happy and satisfied with your purchase. I even recommended someone else to him and he bought a car from James as well.

Generally a good experience. I waited while the work was done. The job was completed ahead of estimated time and to my satisfaction.

Even though minor but yet extremely important to me. I didn’t appreciate being told that I would get a follow up call to discuss my concerns. It’s been 2 weeks now and I have yet to receive this call. I would not be back nor would I refer anyone to this dealer.

Everything from showing the vehicle to us to the test drive to the financing was low key and straight forward. Would recommend them if you are in the market for a MINI.

You guys should have loaners for the customers when bringing their car in for service.

The folks at MINI of the Woodlands could not have been more helpful! My MINI was totaled by flood and I was provided a loaner for over a week while they went out of their way to find me the perfect car!

Nice Dealer

One of the best car buying experiences I’ve had,, by the time I had gotten too many of the Woodlands I was burned out and frustrated with the car buying situation. I have been dealing with a previous card dealership for about a week and a half gone back-and-forth on the south side of Houston and we cannot come to terms but they kept trying to give me when I did not want. I had spoken to Dustin about eight months ago seeking the SUV then I decided I wanted to sports car so on the hunt for a Q60 red sport I went. But God had a different plan for me when that deal fell through I called Mini and to my delightful surprise Destin answer the phone, and tell him what I was looking for and I did the application on the Internet I told him my goals and I expectations and he exceeded them over 1000%. In and out in less than 3 hours!!!! I’m not a hard person to please but I’m rarely ever surprised and oh my God when I got there he had the most beautiful truck for me in my price range below my budget and everything worked out. I’m going to Mark mini as my forever shopping home for cars I’m also going to recommend my friends and family. Also let me say going into this dealership I really made me feel like i was welcome and we were all old friends we laughed we joked the finance manager was amazing he helped me out tremendously as well I am so sorry I forgot his name or I will give him a shout out.Thank you many thank you Mini, Dustin, and finance manager for assisting me and exceeding every thing that I desired in my car buying needs ♥️

The people at the dealership were very friendly and professional. Brian did a great job. He was easy to talk to, knowledgeable and not overbearing. The credit manager did a great job and made it very painless. Got more for my trade than i would have ever thought. You cant go wrong at MINI of The Woodlands.

Very warm staff and Francis is amazing in the service/repair department. They have a customer for life.

I hate this place. I bought my new Mini on 5/3/21 and have regretted buying it from them since then. It took them 30 days to pay off my trade-in, which intern resulted in me having to make a payment on that car or have a go against my credit. At the time of purchase, we requested the extended warranties to be taken off the paperwork and we were told by the finance manager that BMW would not allow him to take it off but not to worry that we could cancel it later and be reimbursed. And since that day I have been calling Mini of the Woodlands, AutoNation, Safeguard, and Mini finance to remove these warranties and have my account credited back almost $7000. I cannot get any help from anyone. Mini finance has stated they need to receive payment from the dealership. My car buying experience here sucks. The only good thing about this dealership is my salesperson Aaron. It’s a shame I hate my brand new 2022 Mini because of this headache/experience. Two other dealerships in Houston sell minis, I recommend you try those two first. Buyers beware!

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. James was very thorough and knowledgeable. He was able to find me a vehicle that exceeded my expectations.

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. James was very thorough, knowledgeable and was able to find me a vehicle that exceeded my expectations

Overall I would not buy here again. The car I got had been a loaner and even though I asked about smokers using the car the reply was no it was not. Yet a few days later once the fragrance wore off it smelled badly of smoke it took me a few treatments and day of open windows to improve it. It June 10th and waiting for my plates called yesterday and was told not available called today and was told they?ve had them since May 20 When I went to buy it they would not take my USAA loan without putting a hold on it so I Gad to apply with them for a loan if I wanted the car sooner. I have bought 5 cars with USAA loan and this Gad never happened

They found the perfect car for me. They were very helpful and considerate, as well as they found a great warranty for me as well

Horrible experience. After ordering the car, they never return a call. After calling them over and over they tell you "I'll get back to you," but they never do. They did not answer any of our financing questions until 1 day before car was ready for pickup (even though I had been asking the questions from the day we put the order in), handcuffing our options completely. We didn't know car had already arrived until we called to ask about it. When I voiced my displeasure, they told us they would give us only $1k to make up for it, or I could decide not to move forward - thinly veiled ultimatum because they had all the leverage. So of course we took the car. Then they started hounding me for a 10/10 rating - which I said no, unless they were willing to do more - so instead of owning up to their bs and doing something to repair the experience/relationship, they begin accusing me of lying, cutting me off while I'm speaking, basically treating my like poop, their customer, only because the leverage was now on my side. So since they clearly did not value any relationship with us, I gave them a well deserved 0/10.

So far I have not haven't had any bad experience here at mini cooper of the Woodlands from buying my very first mini cooper last year to having my very first service done on my mini cooper to the small tire issue and alignment that I had with all the potholes that we have in the Houston area with all the major rain storms we have had lately

Dustin was great in helping me get the car that my dog Jaxx chose signed, sealed and delivered to San Francisco, far from its point of origin. He made the buying process easy and convenient. Consider this a testament to AutoNation's used car exchange program.

Excellent customer service and hours that are so accommodating. I always feel I’m in good hands.

Excellant buying expriance. Brian and Danny were great.

Our salesman Aaron was very nice and helped as along the way. Not at all pushy, very low key and polite. Would absolutely recommend him and the staff at Mini of the Woodlands.

Owned 5 Minis at this point and taken them all here for service. We will be happy customers as long as this building stands. Best service out of all of them.

Convenient, seamless and painless buying experience from MINI of The Woodlands. Professional and friendly, Luv lives up to her name. She went out of her way to deliver my vehicle, driving 40 miles one way during a downpour.

Daniel and Jose were who I dealt with at Mini of the Woodlands. Absolute best car-buying experience ever. No pressure. No haggling. They were kind and helpful and it went quickly. Will definitely shop here again.

I was already hesitant because the saleswoman was really not nice to me when i asked her to explain things. I felt rushed and i had a lot of anxiety about it. Finally asked someone else and got answers. If I didn’t love the car so much I would’ve gone somewhere else. Now, the Check engine light came on and I’ve had this car for what? Two months? It’s not a gas cap issue, replaced that and still didn’t work. All codes point to an EVAP issue. I shouldn’t be having issues with a car I just bought so recently.

With the help of Aaron the sales men I had the best time there the transaction was really smith NICE 👍🏽

Aaron help us getting the car for my daughter, he made the transition smooth and funny . thank you Aaron for the great time we had there

THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can’t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!

Best part of the experience was dealing with Frannie Lancaster in customer service. She understood my frustration with the high labor & parts costs from the estimate, typical to the MINI dealerships I've dealt with over the years.

Prompt responses, great salesman, great financer - this place does it well

I've been buying and servicing my cars at MINI of the Woodlands since 2005, and they have always been professional, responsible, friendly, and conscious of my car's needs. Many times I have asked if a service needed to be performed and they've always been very honest about the response. Great job, everyone!

From start to finish I had a great experience with Mini of the Woodlands and customer representative Luv. There were no hidden fees. The used car I bought looked phenomenal and was incredibly clean. Once I decided to make the purchase the process was quick and easy. Great service and very professional staff.

Sheesh I don’t even know where to start. Brian was amazing. He was patient and took care of everything I needed prior to me arriving from Houston. After searching for a few weeks Brian gave me hope within 24hrs of speaking to him and did exactly what he said. I would definitely recommend this dealership and even though he said don’t include his name I had to let it be known that Brian was great!

During this process, I was not updated one time by my service advisor. The repairs took over a week and a loner was not offered, instead I had to call and ask.

Best dealership experience ever!

I just purchased a used Ford F-150 from this dealership for my 16 year old. I was in a hurry and the truck had just been traded in so they promised to detail it and deliver it to her. They did deliver, but the truck hadn’t been detailed, it was at best just wiped down. Very, very disappointing customer service. They would have never put it on their lot like this but we’re okay with delivering it to a customer. The outside was washed but the inside was a disaster. Cup holders and all plastic hasn’t been touched, they’re disgusting and there was literally a dead roach in the passenger floor board so I know it wasn’t vacuumed. We’re very unimpressed.

Prices are normal, the service was done properly. Usually they provide me a thorough diagnostic, but it as not done this time.

I recently bought a car through Mini of The Woodlands. The process was seamless and I applaud Keith Sutch and his Team for making a normally arduous process much more pleasant. Thanks Guys! Love My Car!

Great experience at Mini Cooper Woodlands everything about the purchase was easy

Had a wonderful experience at this dealership. Brian is a true gem and was very helpful. He made the entire purchase easy.

Amazing cars and service Kevin Marino is a great GM

This was a painless car buying experience. Luv had excellent customer service, educated us on the car, provided us with next steps on what to expect and showed patience. If you are looking for exceptional service and quality, see Luv and she will get you what you need/want. We were very pleased. I recommend Mini of The Woodlands for your next car.

Brian was an awesome salesman. Was honest, professional and no pressure!

Excellent process! Drove 6 hours one way to buy my New Mini. Was able to buy Online and walk in and sign with ease! Highly recommend !!

I brought my Mini in for a seatbelt problem and a problem with some of the lighting. The repairs were done right and were done quickly. Throughout the process, my service advisor, Francis, kept me informed and updated. Thanks to all, and especially Francis, for a job well done.

OMG 😱 sooooooo, after YEARS of wanting and lusting and searching, I found my DREAM CAR❤️💙 I purchased a 2020 Chevrolet Camaro Convertible from here and Luv was ABSOLUTELY AMAZING 🤩 very personable yet professional. She has even stayed in contact with me up until now and I bought the car 2 weeks ago. Everyone here was welcoming, engaging, and very friendly. I would welcome this place to ANYONE looking to buy a car in a no hassle environment. 10 STARS ✨⭐️ AND NO, this is not a paid review. These are all FACTS‼️ Better go get u one 🚙

The customer service was excellent and I would definitely recommend it to anyone.

My overall experience was good because of the finance manager, he was great, the only reason that I didn't give it 5 stars was because of the salesman that I had. He was prompt with his responses during the process, but once the deal was done, I've called and texted him on several occasions to help with a few minor problems with my vehicle and got no response. And when I purchased the vehicle, I've had to learn all the features of the vehicle on my own. I wouldn't recommend the salesman that I had, I'm gonna be courteous enough no to put his name on record, but if it wasn't for the Gentleman that closed the deal (finance manager), I would give a poor review.

I was greeted promptly and the service went underway quickly. It took longer than I expected, 2 hours for oil change and state inspection, but the facility is confortable.

Excellent salesmen. I'm impressed. I told them what I wanted & it's being delivered tomorrow.

Service was faster and more thorough than I expected.

The folks at MINI of The Woodlands are an amazing team. I never felt hurried or rushed. After my purchase, they’ve remained in touch and I look for to a long relationship, Dec 22, my MINI sent an alert to the Service Group that it was time for a service check. Not knowing it was a tattle tail. the previous week I had made an appointment for the same. They took his temp, opened his mouth, say ‘ah….’, take a deep breath. They also performed a service recall to reprogram the engine controller. These folks are the best, courteous, friendly, and my salesman Tanner Carothers always stops by to visit during my visit. When I get Little Blackie back, he’s clean as new ready to hit the road. Their coffee/hot chocolate is good too.

Don’t trust 5 days Buy Back word for this location. Inspect very carefully before buying, even they say we have done it. Dear Auto Nations your employee has my contact information, today i tried to contact after your review. Please tell them to contact me, if you guys are honest with customer, ELSE you need to remove those kind of words from ADVERTISEMENT, that is false, you are lying to public.

This was a very relaxing visit. The Service department maintained a safe environment. Thanks, Mini!

I decided to buy a convertible for my birthday...you only live once! I found one in the area actually in a very large radius from my home there was only one. I called and made an appointment with Mini of the Woodlands to test drive it. It was used but low miles and perfect condition. It even has leather seats! Brian was very laid back with no pressure either way. The price was fair and no haggle which I appreciated. Danny explained the options of adding the different extensions and I chose what was fitting for me. Again, no pressure. I have owned it for 9 days and have only been out of it to sleep! It is so much fun to drive and the weather has been cooperating! It’s reassuring to know Brian is there as a support person when I have questions. I’m very happy with my purchase!

Recently turned my 2nd Mini Lease to a purchase. Brian was excellent and a pleasure to work with! Can say the same for Danny, the finance guy! Service has always been top notch, I highly recommend if your looking for a incredibly fast go cart !!! I love mine !

My service advisor was awesome. She took time to answer my questions. She was great at communicating how the repairs were going.

Efficient service. Francis found a window for me to be seen without an appointment for a flat tire repair. I needed the car for next day

Good service at good price, handled quickly and friendly.

Oil change and 15 point inspection of which tire pressure was one of the points. Got home and all 4 tires had less than 30 PSI and one was less than 20 PSI.

Everyone was great! Very friendly and helpful! Even though I was there to buy a vehicle that was not a mini-Cooper, they were all nice and friendly!

Their professionalism and ability to accurately diagnose the problem as well as repair it in a timely fashion will always win my business and loyalty. Mini of the Woodlands is my only Mini dealership (4 Mini's in and still Motoring"!!!!

They treat every customer like royalty! This is my 2nd Mini from there and my 3rd total. I had my first serviced here too. when I bought it online, it was shipped to Dallas as there was no dealership here. Super friendly staff and efficient too! I would recommend Mini of the Woodlands 150%!!

In and out efficiently with my car being serviced by professionals

Terrific service from Brian and Danny! Great communication, and we got everything set up before I drove down from Austin. I was out the dealership in less than 2 hours - by far the smoothest car purchase I’ve ever made.

Salesman Brian and finance Danny were excellent to work with!

Well done Mini of The Woodlands team. You all made our Mini buying experience painless and enjoyable as it should be.

Great service and friendly staff

Excellent service by Keith and Luv. I came in for a CPO car but wasn't happy with the selection. Keith walked me thru leasing options very patiently and made sure I left happy with the car and the price I wanted.

I appreciate having the mini looked and serviced. The only comment I would make is that the vehicle took much longer then I thought as well as there was no loaner available. I had to spend about 3 hours hanging out. Overall the car is now running great!

OK. Repairs took 5 weeks. Lack of parts which indicates to me not a good repair shop.

Everyone was very friendly and helpful before, during, and after taking my car in for oil service.

Great service at Mini of The Woodlands! Will is our service representative and he is incredible—extremely knowledgeable and thoughtful about what our Mini needs and when it needs it. At the same time, he does not oversell which is something I have experienced at other dealerships. Will is exceptional. Thank you, Mini!

Second time buying a Mini from this location. The team is great and my sales associate Dustin was fantastic!!

Mr. Will is a great staff, he did very good job , very attentive and good customer service.

Tanner was excellent to work with. There were a few hiccups in getting vehicle ready for me to take home, but throughout the process they were responsive to all my requests and needs. Got a good vehicle and met some nice people in the process. Would definitely return.

Very pleased with my experience at Mini of The Woodlands. Brian Lowden and Keith Sutch.

Absolutely terrible service from sales associate!

Brian the salesman was honset and straight forward and they do all that they can to make sure you leave happy

It was a lovely experience, very quick and easy! The people we're very nice and helpful!

Let me start off by saying A- This is only the second negative review I have ever left in my life and B- This is coming from someone who is in the service industry. I have worked in the service department for 7 different brands and currently I work for an independent shop. Typically, you want to make friends with all the local dealerships/ people in the industry rather than ruffle feathers. But in this case, a few feathers NEED to be ruffled. I purchased a 2018 mini cooper 2door hard top on October 14th, certified pre owned. For those that do not know, this means the vehicle is held to a higher standard and goes through a much more rigorous inspection that it must pass, vs the inspections and standards of a normal used vehicle. I test drove the vehicle with no issues, though it very clearly had been warmed up prior to me doing so, but again, certified pre owned, still under warranty, I wasn't too terribly worried about any issues with the vehicle. The very first time I drove the vehicle after bringing it home, I noticed a very noticeable shudder while the vehicle is in reverse on cold starts. Knowing I had an appointment already set up for tint the following week, I decided to mention it at said appointment. I was told there is a TSB out on this issue and that there was an update for this. This update was then scheduled for an other day. Shortly after dropping my car off for the update I was informed the updates were done and my vehicle was ready for pick up, when I asked what unit was updated and what the update solved, I was told all the units were updated as they were all out of date. This is incredibly uncommon, nor did it answer my question, but I figured I would get paperwork that would give me the answers I was seeking. However, I was told upon picking my vehicle up that my paperwork was not done and I would receive it via email. Fast forward to the following day, the shudder is still there. I set up another appointment to bring the vehicle in for a diagnostic. Upon dropping it off I made it very clear that there was a shudder in reverse that feels like broken motor mount. The following day, I am told that the cause was a broken ac clip. As I am aware a broken ac clip would make a rattling noise and not cause a full car shudder, I asked for clarification on the shudder in reverse being resolved by replacing this ac clip, I was assured it was. The following morning I picked the vehicle up and requested a test drive with the advisor. Upon reversing with the advisor in the vehicle with me, the shudder was still very much there. The advisor tried to explain it was likely my brakes, as it was the morning and they may be wet. I then hit the gas in reverse again, and showed I was not touching the brakes, and the car was still shuddering. The advisor then claimed that because the vehicle was pre owned, it was possible that the previous owner may have used regular grade gas vs premium and gave me 3 cans of BG 44k fuel system cleaner. For those at home, using regular grade gas vs premium WOULD cause a carbon build up over time, however, carbon build up would lead to a sluggish response time and eventually a rough idle.. NOT a full car shudder specifically in reverse. Fast forward to me making the best decision and bringing my vehicle to a different dealership, Momentum Mini in south Houston. It was indeed a broken motor mount AND stabilizer link. Worth mentioning, Momentum Mini also found the windshield washing pump was leaking. All of this, under warranty. It is absolutely ASTOUNDING that none of this was found simply on a multipoint inspection which SHOULD be done on each service visit, as standard in the industry. But even more astounding that Mini of The Woodlands is either so lazy or incompetent that they couldn't find a broken motor mount, which would be the FIRST suspect in a situation where a car has an extreme shudder when in a specific gear. Let’s also add insult to injury with the fact that I have asked multiple times for paperwork on what was “found” and “done” to my car while in their service department, weeks later I still have yet to receive it.. I can not state ENOUGH how much you should absolutely avoid this place for service at all costs.

By far the best process and super convenient. I test drove a car and had mine appraised and sold my car to you all without even buying a car Yet. It was great

I went to the showroom with no conceivable expectation of leaving with a vehicle but Brian Lowden made my buying experience there pleasant and I believe I made a new friend as well!! By all means, if you are looking for a new or used vehicle, MINI of The Woodlands is the only place to be!!

Excellent service and I was super greatful of what they were able to do for me. Vanessa and Khalid as well as the finance and sales team are wonderful and did such a great joh

A pleasant, pretty relaxing, service experience. Good facilities, friendly team.

This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.

I had a good experience except for the loaner car that I received had no gas in it?and when I picked up my vehicle it was not washed like I was told.?

It was great. The team at MINI of the Woodlands was very patient with us. We were unpredictable clients to work with.

The service department is made up of crooks and liars. After a bad experience where they had my minor daughter sign a service repair agreement trying to charge us over $700 for work that we did not give permission to do Chris Jones worked out a deal with us in order to keep the reputation of his service department. We agreed. A few weeks later we brought the vehicle back (we have a prepaid service plan) and asked them to look at what we thought was an oil leak. Trust me I did not want to take it there. I even took it to the BMW dealership first but they could not look at the car for repairs. We were told the front seal needed to be replaced and the pump pulley was showing wear and would need to be replaced soon. The estimated cost to repair was over $1100 We declined and took the car elsewhere for a second opinion. The second repair company found absolutely NOTHING wrong with the vehicle!!!! Nolan knew who we were and was trying to recoup the money they lost out on from our previous issue by fraudulently trying to charge us for unneeded repairs! Shame on you and your company! If you want to keep the reputation of your company you will rectify this situation before we take further actions.

Here is the latest... (see response below) they took is SOOO seriously and didn't offer to correct the the problem. See a pattern here? Auto Nation and MINI of The Woodlands are just posers and reinforcing the stereotype of cars salesman. Dishonest and not to be trusted. Dealer Response Hi Daniel, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Posted complaint and received a reply with a call back phone number that no-one answers. Completely lame operation. Don't deal with Mini of the Woodlands if you want professional service and honest treatment.

I absolutely loved my experience at the Woodlands MINI dealership! During these pandemic times, I wasn?t sure how it would be purchasing a vehicle sight unseen, but the vehicle associate that I worked with was very timely with his communication and provided lots of feedback and clarity on the questions I had. It was also nice that I was able to get the dealership to make a few enhancements to my car (tinted windows and painted wheels) and that process was very smooth. Also, on the day of purchasing my car, I was able to take pics with a bow and a large picture frame surrounding my car. It really made the new car purchase special and essentially ?tied a bow on it? hahaha. I would highly recommend this dealership!

Honor sales agreement. Respond to phone calls

Purchased 2016 HT S September 2017. Told full service agreement would be honored. Requested service was denied. Deceitful and dishonest dealership. Not to be trusted.

UPDATE - since our Purchase Brian Lowden has continued to provide stellar service - HE always replies to our emails and even contacted us when our Plates were ready to collect - which was 3 weeks later and not 3 months later ! HE has continued to astonish us with his impeccable service HE has provided After Sale .. Keep up the Great Job Brian ! From Mark :) - our Experience ... Drove by to look at the Volvo and met with Brian L. After Test Driving it, I was just blown away, it moved like the wind, but thought since the car will be for my Son and I, maybe it will be too much for him! Honestly, the Mini Sport 2 Door was really my first option :) and decide to take my Better Half to see and decide ! After viewing another Dealership etc, I returned two days later with the Boss (she will make the final decision) and got shot down on the Volvo one time. So after many many nights before looking at the Mini’s, we liked the selection offered by Mini of Woodlands and had a look at 3 of them - Pre-Owned ! We looked at the prices (huge must), mileages, ages, features and more and decided on one fo them :) which we Test Drove !! The Service Provided by Brian L and Jorge and another Sales Assoc. from the time we got there to the time we left - I really can’t fault it or even complain, but would like to add, it WAS exceptional, because they didn’t overwhelm you as you entered or confuse you one bit, they were calm individuals, informed us of everything in detail, even gave us many many options, like extended warranty and more ! So, I would like to THANK All who played a part in our NEW, Pre-Owned Purchase for being a part of this Special Moment and Keep up the Great Job .. see you all back to fix the dent and get our Plates !! Now what should we NAME it :)

I recently purchased a Mini Cooper Hardtop from Mini of the Woodlands and was extremely happy with the customer service that I received. I initially viewed the vehicle on their website and then set up an appointment with Mr Brian Lowden and went down to Houston to view the vehicle and take it for a test drive. From my initial email contact to me signing the purchase agreement and handing over a cheque I received nothing but excellent service. Mr Lowden was extremely informative and knowledgeable about the vehicle as well as the whole purchasing process. The whole experience was handling very professionally and all our queries and questions were answered on the day of the sale.

I went around to several dealers to sell my car. Most of them felt shady. On the contrary, Autonation was wonderful all the way through and gave the best price by a lot.

The service was good however I was very uncomfortable with the fact no employees in the facility were wearing masks. There were many signs about Covid 19 but only the customers were wearing masks and you couldn?t actually stand 6 feet apart from the CS rep. I was there 2 hours and made sure to sit far away from all. Their process for interacting with the employees is very concerning. I left hoping I didn?t get exposed to the virus. I protected your employees by wearing a mask but you did not provide me the same respect.

I purchased oil services when I purchased my truck had an appointment for a week so they could acquire parts not in their inventory. It took them 2 1/2 hours to change the oil!!!!

Wonderful experience . Very accommodating. Willing to go above and beyond.

Shady dealership. Had a "deal" to purchase a vehicle only to be told later in the buying process that another salesperson had "sold" the car. I live in Texas and if you can't trust somebody's word you won't last long in business.

Very good service .nice waiting room. Got in on the appointment time

Excellent service - fast & efficient. Nolan was very helpful.

Everything was great the customer service was amazing!!! We had Keith he made my experience buying a car good. The place was also every clean.

5 stars! thank you for fixing my car , everything turned out great. keep up the good work!

These guys were great! I walked in not knowing if I wanted a 2 door or 4 door, what color, etc. Dustin was my salesman and after asking me a few questions about why I wanted a Mini and what I wanted in a vehicle, he helped me pick out my new Mini! Great customer service!

I had already gotten a quote and worked out the trade-in and was paying cash and it still took 4 hours to complete the deal. It shouldn't have taken that long.

Great customer service at Mini of the Woodlands. My salesman helped me figure out exactly what I wanted!

THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can?t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!

THE best car buying experience in my life!! Brian and crew were top notch! Buying a car during real life is painful but Brian and team made it super easy during a pandemic!! From communication to finance to delivering the car TO ME!!! I can’t say enough! Mini of The Woodlands is now and forever my dealer of choice! Thanks!

Dustin , our salesperson, was knowledgeable and helpful. He tried to match our needs with the appropriate vehicle. He was approachable and not pushy. I’d go back to him. The dealership was equipped and on a sanitary precaution schedule due to the Coronavirus- both inside and prior to test driving a vehicle.

Dustin did a great job showing us the cars and helping us decide which mini suited our lifestyle and needs ( budget). Excellent service and very knowledgeable! Bought the Mini Countryman S and love it.

Dustin was very knowledgeable about the Mini Cooper countryman. He was patient with all my questions and did not pressure me to purchase. The facility was clean and beautiful. They took great precautions in cleaning before a test drive and inside the facility due to the Coronavirus.

Went for an safety inspection. Insurance card was not handed back to me, left in dashboard. Did not explain how to get a sticker.

I showed up with out an appointment due to a code being thrown on my mini. Will had my vehicle inspected and found a few additional items that needed attention. Will was professional and fully explained the areas of concern with pictures on his cell phone plus additional information. My 2015 countryman was running like new on my drive home !! Very pleased with the service that I and my vehicle received.

It was an awesome professional. This is the best dealership and service department in Houston area...

Absolutely excellent customer care provided by Wil.

The car we bought was exactly as advertised. It's in pristine condition and we couldn't be happier.

Sales experience was tops! We took most of the day reviewing options, test driving and did not feel rushed or pressured.

Awesome experience with Dustin in Sales and Khalid in Finance. Easy, painless, no pressure. Easiest car purchase we ever had. In addition, we had a few issue afterwards since we viewed the car after hours. Justin stood by his sale and didn't hassle us. We'll definitely consider them in the future.

The service was exceptional and the sales team was extremely helpful and knowledgeable.

They were able to get me in the same day I called and the service was completed in a shorter timeframe than quoted. The employees were professional and pleasant.

Will was very attentive to my needs and my car maintenance. Chris was knowledgeable and guiding to best decisions.

Overall great service, without issues and back home

Awesome service an d people. Always get great service everytime I go there.

The service I get is tops!! Nolan and the service team are top notch in my book!! Although I wish they did better car washes, after I got home I had to wash it again as there missed spots all over .

I took my Mini in for 1st Service. Found out that a new ownership group has taken over. They are excellent. My service guy, Nolan took care of me from the start. He introduced me to Sales, Brian and the Manager. Asked about some of the features I was not familiar with in my Mini, and Brian said, ?How about I give you the new car introduction.? He took all the time I wanted and showed me capabilities of this neat little car! Just a great new dealership team!

My 2011 clubman John Cooper works Mini Cooper had a worn out clutch. This is no simple repair and not cheap. The people at mini of the woodlands worked real hard to help us figure out financing for the project and did a three day turnaround on the repair. Chad and Mark in the service department are great guys. I’ve never met service staff at any other dealership who were as caring and competent as they are. Thanks guys!

Excellent facility and service associate Nolan. Easy to check in and answers to questions about the car.

Enjoyed buying my new Mini thanks to Vanessa and Manuel very helpful finding my new Car. Highly Recommend

Nolan was extremely efficient and explained all that was being offered as this was my first scheduled service. Great customer care.

Experience was excellent and salesman Dustin Anderson was knowledgeable far beyond normal. This is my fourth Mini and the purchasing effort was by far better than the other dealers I used for the other 3.

It was very easy to schedule and have my Mini Cooper serviced.

Service was good. I worked with Tanner for a long time to find my mini. Sunday afternoon at the dealership was a little slow, as there was only one finance person there, but otherwise the service was good.

Chad was most helpful did his best to save money thanks Jim

I recently sold my car to AutoNation. Their offer was the best amongst all dealerships that buy used cars. The process was very simple and seamless. The customer service was excellent as well. Highly recommend them.

Quick and courteous service. I appreciated the ease of getting a loaner car, too!

stop charging crazy high prices, $100 for a cabin air filter cost 10 to 20, 1400 for a brake job _ $ 750 at firestone and so on

I can start with why I didn't purchase a car here - I stopped to look at Minis in the parking lot and on the showroom floor, NO ONE greeted me, no one ever came to talk with me at all actually. I live 8 miles from this dealership and I drove 45 minutes to another dealer to buy my Mini instead. Now for the service visit - I went here because it is close to my house and office. I showed up three hours after I dropped it off and it was ready, that is of course after I called to see if it was done, I never got a call. When I got home I noticed a gouge and scratch in the paint on the rear bumper and brought it straight back to the dealer. It was NOT there when I dropped it off, I know that for a fact. The service person walked around my car and noted a very small paint chip from a rock on the hood, if he saw that, he would have seen a one inch gouge on the bumper. I was told it couldn't have happened while they had the car since they didn't see where it may have been scratched since the service mgr watched the videos. But- if I bring it back they'll have their repair people look at it and see how much it will cost to fix and maybe they can cover it. I don't think I'll use that dealership again, I'll drive the extra 45 minutes to have the dealer I bought it from take care of my car.

This is our second automobile purchasing experience with Mini Of The Woodlands in a two-week period. Our experiences consist of both the good and the bad. The good: The staff, from sales to financing, were friendly, courteous and helpful. The bad: My daughter's car had a significant amount of paint scratched off of it during detailing, and the paperwork for my car had the milage listed as more than 2,000 miles less than the actual milage (staff did not check the milage before preparing the paperwork). Fortunately staff responded effectively for each incident, but it does show that there is a little less care and thoroughness than I expected from this dealership. The overall experience, however, was quite good and relatively stress-free.

Great communication from sales person and when I got there car was exactly as described. Very happy with purchase. My only complaint is their detail crew did a sub-par job on washing/cleaning the exterior. Even though it was a used vehicle I still spent quite a bit on it - I found the car and let them know I was coming to buy it. Easy sale. The least they could have done was a nice detail. Other than that - I was very happy with experience.

Great service and great quality vehicles

Wonderful experience, buying a car is usually one of my least favorite things to do. I can honestly say, this was one of the easiest car buying experiences I have ever had. They have earned my business!

Good overall experience on purchasing a new Mini Cooper Countryman

Cole Sandoval was very helpful and worked hard to make the deal I was happy with.

No cars, parts or service. Go anywhere but here.

Excellent buying experience with Autonation! Cole was a great salesman and didn’t try to over sell the car! No haggle pricing and I got a great deal on my trade! That guy with the service package offer was aggressive af and salty when I turned it down. Know your audience... Great car! Great salesman! Great sales manager! Ask for Cole Sandoval and you won’t be disappointed! 👍👍👍

The easiest car purchase ever. Super friendly personnel my car was ready and waiting for inspection and test drive when I arrived Very happy with my new car

Service performed was prompt and efficient. Staff was friendly and courteous.

This is a reply to a previous review I left since there is no way for me to go back and edit my review or reply to the dealer's response. MINI of the Woodlands replied to my one star review urging me to contact their general manager. I have now tried three times to do just that; the first two never got me even to voicemail or where I could leave a message, they redirected me to a sales manager. The third time I at least got to leave a message, which has not resulted in a returned call. At least two service advisors, the service manager and their ticket system all have my cell number, the GM could reach out and call me 24hours a day, seven days a week, if he really wanted to. That has not happened and I will be it has not happened for anyone else they have replied to with that same canned reply.

If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.

Cole was a very helpful and good person . I usually don't like car sales people but Cole was a very strait forward guy. I would deal with him again .

Absolutely wonderful experience today at Mini of The Woodlands. Our sales associate, Cole Sandoval, was by far the best car salesperson I have ever dealt with. Cole was very up front, honest, and communicated very effectively. He understood what we needed. The deal fell through due to problems on my end. Cole and the team were able to put something together with ZERO pressure that allowed us to take home our used car. My 14 year old said, Daddy, Cole seems to be a very good salesperson. Yup, he sure is. I cannot say enough about our experience. Although we are a solid middle class family, we were given red carpet, solid gold treatment by all.

No haggle with prices. Great customer service. Awesome vehicle. I am on my 3rd Mini Cooper.

Great experience as always when visuting Woodlands Mini.

Overhaul their service dept.

Customer Service is top notch Spenser Boyd was extremely knowledgeable and super friendly ..

Sales and Service.... Fun cars

My husband and I just went here and had an amazing experience. We were able to trade in our old vehicle and get a newer SUV, what made this such a great experience was our salesman Dustin he found the SUV I wanted and he was genuine about making us happy with our new choice. When it comes time for my husband to get a new car we will defiantly be back to see Dustin and Mini again! This team cares about their customers and honesty that’s what sold us on buying from them.

Dustin was great in taking the time to find the right car at the best price possible

The front receptionist/salesperson was nice. They have a good selection for their size dealership.

I truly appreciated the communication to both myself and amongst each other from those in service and out in the garage. Professionalism. The Woodlands location has always exceeded expectations whenever a serviceable event has occurred. Very early on I wasn’t sure about my buying decision of a fun car over a more senseable one, now that I am two years in I see that I am getting the best of both decisions.

The service at Mini of The Woodlands is fantastic. Your time is important to them and they treat you like a queen. They are very respectful in every way.

Great facility, customer care, and selection of Mini Coopers.

Had issues trying to purchase a vehicle when that fell through at no fault of buyer the group really came through and made it work on another vehicle

The staff was very friendly The purchasing process was not overwhelming.

I would like to say the work ethic , kindness , human compassion , and care I receive from Mini of the woodlands is unparalleled . I have NEVER experienced this level of concern and care for guest to this level in all my years . I have purchased 2 cars from them and the service department exceeds my expectations every time always going the extra mile . Karey Galindo and the service manager deserve recognition of putting the guest first ! I will always recommend them . I have two mini dealers closer to me and I drive an hour with no traffic just to ensure a great experience !!! I have gone to sw mini and it’s not even remotely to the same level . Mini of the woodlands staff should be training all of the other mini dealers on how to treat and respect customers

Nolen Doss rocks and delivers great customer service! He’s very compassionate and we really appreciate it!

Great day today at Canopy Quest! Thank you Mini of the Woodlands!!

This is my first service experience with Mini of The Woodland for changing the break fluid and routin maintenance. To me, a two-hour wait for a routin maintenance is TOO LONG. Is it a standard practice? Facility is clean and comfortable, but coffee machine is out of the order & snack bar is missing. I have been to other Mini dealerships, and I believe the one in The Woodland can use some improvement on their hospitality.

Go see Steven G. he did great made sure we had what we needed. Hugo in the parts department was amazing too!! Highly recommend them.

I needed routine service as well as a recall item repaired. From scheduling the appointment to receiving the car the customer service was tremendous. There were no surprises. The cost and time was as expected and agreed and I was able to wait comfortably while the repairs were done.. The dealership also assessed the entire car and gave me some options about other services I might want. I deferred these to a later date with no pressure from the customer service rep.

Great experience. My car died en route from Dallas! Horrible experience, but The Woodlands took great care of my little MINI. Thanks a million! Thanks Kelly!

Fast,friendly service and staff. Nolen was very informative and helpful.

TERRIBLE. My car Broke down in the freeway and had to be towed towed to the dealership last Thursday. They replaced the computer ($3,000) and said the car was running. They sent me a long list of additional “suggested” maintenance repairs that it needed, and said we could pick it up yesterday - that’s when they mentioned that the battery light was on and they couldn’t figure out whether it was the alternator ($1895) or the battery ($595) - the trade in value was only $8k.... so we asked them to figure out what it was - after having the car for SIX DAYS. Anyway.... they wanted to do the repairs but my husband didn’t want to spend another $2500 on the car. They said we could drive it, that it was fine, but would need to be looked at. We looked at new cars while we were there and had the salesman (Art Bernhardt) pricing some new vehicles for us. We then tried to drive my car (to another mechanic) and the car died again - in the exact same manner as before, locking up and coming to a complete stop on the freeway - right across the freeway from Mini of The Woodlands. We had to have it TOWED AGAIN off the freeway to another shop, and we are waiting on news of the repairs and cost for towing and repairs. So..... what do you think about our service experience? We are HORRIFIED. And we believe we were taken advantage of by the service department. Certainly not taken care of in any manner of speaking. Also, we were never contacted by sales about the pricing we requested. I guess they all buried their heads in the sand and forgot about us. Well, we won’t ever forget it. And we will definitely let the people know that matter. Ie: news media and social media. So, there is your review. Please take this seriously. It was a disaster. Your service department is a joke. A giant ripoff.

My service advisor Kelly Galindo is AWESOME!!!!!!!!

Extremely helpful in all respects. The paperwork was somewhat daunting, which is why the Buying Process didn't get a five star review. I'm not sure that all of it was required. Extremely pleased with the floor salesman, Art Bernhardt, who was probably the best salesman I've ever had to deal with. Most of them, I"d like to strangle when I'm done, but Art made the whole experience as pleasant as it could be.

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Nolen always ensures that I get my MINI well taken care of. Great service.

My service Provider was excellent at working to meet all my needs. I would highly recommend this dealership and service department. I dropped my car off to have my windows tinted, the job was done as I requested.

Took my Mini to Mini of the Woodlands due to leaking radiator fluid. They diagnosed the problem as needing to replace the Oil Filter Housing for over $3,000. Had anther repair shop replace the gasket for less than 1/3 the price. Very dissapointed

Every time I go for an oil change I am quoted at a price that's higher than the advertised price on their website. Make sure to show them the price you viewed online so they can honor it. They still will charge you a little more but it's better than at least $20 more than expected. Make sure you know which services you had completed that are under warranty so that you do not end up paying for repaired that are covered. The customer service by Kelly was great! He seemed like he genuinely cared about what was wrong with my car and addressing those issues. Also, make sure that when you are paying, you are not being charged for something that was not previously agreed upon.

I’ve made 3 purchases from an Autonation dealership in the past 4 years. The first 3 were quite good, the last two experiences have me thinking something has changed with how these dealerships are operated. In the most recent case, there’s quite a bit of arrogance coming from this dealership. I was only there for a little over an hour and over the course of the time, the salesperson spent more time telling me what he wouldn’t do rather than what he could do. They low balled me on my trade and while I expected this, I also expected a little negotiation. His response was, we don’t do that anymore, everything is controlled out of Florida. Asked about switching our rims. His response, we can’t do that here. Asked about racing stripes. His response, you can have this done aftermarket on your own. My response was to leave and take my business elsewhere. Simply a horrible experience. Sending feedback to corporate was a wasted effort the last time Autonation did a bad job. Shocking I received no response from them. I’m done with them. Hundreds of cars on the lot and I was the only customer in the place. Keep telling people what you won’t do for them!

Had a heat sensor replaced in my wife's Countryman that was causing the cooling fan to run and drain the battery, under warranty. As well, the mobile phone connection to blue tooth did not seem to work. Made an appointment for 4 days after I called them so we could make sure to get a loaner - and good I did. The process took 3 days, which seems an inordinate amount of time - even if you do have a free loaner. Had to call them for updates. In addition, my wife tells me the blue tooth functionality still isn't working right. I haven't had a chance to follow up myself, but it's either not working or inadequately explained to my wife. It's 30-40 minutes to get the car to the service center, so if it isn't working, there's another 1/2 day lost to the issue at least. We've got the car so that it's not draining the battery, but not particularly happy.

Professional & courteous service every visit.

This was an out of town purchase for us. Cole went above and beyond to answer all of our questions and he everything ready to go for us when we arrived at the dealership. He has also followed up with us after the purchase to make sure we were happy with the vehicle and to see if we had any questions.

Great Service as usual. Got My Countryman services yesterday. Crew is very friendly and provide feedback of what was done on my Car.

Would have gotten 5 stars but after my service was completed they did not wash my car and left fluids on my car. Plus they forgot I was waiting and I was sitting for 20 min saw my car and asked how long had my car been sitting there? The rep stated he didn't know. To make a long story short.. they forgot about me. I left very upset. Not intending on going back to that cite.

Spencer Boyd and the rest of the team at Mini of The Wooodlands gave us quality service. We appreciate it.

Fantastic experience! JayDee made it super easy and super friendly!

I went to get a high pressure fuel pump warrentied and they didn't have the car an hour and said that it was not the problem. they said it was a mis-fire and a no fuel code well if the pump isn't putting out the correct amount of fuel the computer will put the car in limp mode and cause it to misfire.....

Even though I didn?t purchase from MINI Woodlands the staff was more than happy to answer any and all questions that I had regarding the used vehicle I was interested in. Would recommend anyone go to this dealership.

I was well informed of the time I had to wait and of the repairsy needed.

It was not so good experience in beginning but once Art took over it was flawless.

I bought my MINI in mid Nov and though I went theough the manual and settings on the car, I wanted to make sure it didn't need any immediate services. I made an appointment at the MINI Dearlership in The Woodlands to have it checked, even though I did not purchase here and the service was exceptional. I will continue to bring my car here for all services, routine and specialized, not only because it would be best for my car but also because the staff here is knowledgeable, patient, friendly and kind. Nolan Doss answered all my questions and made me feel very at ease that my car was getting the best care possible. Thanks again to the wonderful team at MINI in The Woodlands, Monica Varela

Genuine and warm costumer service from the staff, Kelly Galindo is incredible polite and helpful. Great atmosphere all around!!!

Very friendly and professional sales team that was willing to fix a few small blemishes on the vehicle to improve true Customer satisfaction. I was an out of state buyer, (great price on the exact vehicle and options I was looking for) however, I would definitely recommend this dealership for the buyer experience I had throughout the process. Thanks Mark and Noah for all your support.

I had an unknown reason for a knocking sound from the front end. It took a fair amount of time to locate a faulty transmission support. But it was found and repaired. Because of our distance from the dealer, we were provided a loaner.

Service representative, Kelly, was friendly and courteous. Work was completed in a very acceptable amount of time.

I took my car to mini of the woodlands service department. I was charged $1100 and told my car was fixed and running fine. By the time I had gotten to the first stop light the car was doing the exact thing I had brought it in for. When I returned the staff was rude I was made to wait. Finally talked to general manager was told he would call me back on Tuesday. That never happened. Stopped payment on my check then they called me back but refused accept responsibility for the fact that my car was not fixed.

My husband's MINI was scheduled for maintenance, so we headed to the dealership and planned to make a morning of it. MINI told us that they would take us to the mall since we did not request a loaner car in advance as we talked to them on the phone, halfway to the dealership. They exceeded expectations by providing a us a loaner car upon our arrival!!! Thank you MINI of The Woodlands for pleasantly surprising us!!!

Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Service is good however they are slow - so if you need service plan if they say 2 it’s 4 and if 4 just leave for a day unless you like sitting .... everyone is nice they just are not in a hurry. Good and bad i guess

The service department is great. Car always Looks and drives great.

Took my 2014 Mini Cooper S Coupe in for routine maintenance check; made the appointment on line and arrived within 10 minutes of my set time. Greeted immediately upon arrival by an employee who then went inside to let my service advisor, Kelly Galindo, know that I had arrived. Mr. Galindo was quick to respond (no waiting here), and we went over the maintenance that would be done during this visit. I also purchased and had installed two new tires, at a very favorable price when compared to our local tire distributor. Maintenance work was completed, tires, including the two new ones, were rotated and wheels were aligned, and my vehicle was ready to go (in pristine, freshly washed condition) well within the anticipated 2.5 hour time frame. I might add that this dealership is approximately two hours from our home, and I do not hesitate to make that drive when my car needs attention!

I just wanted to thank everyone who worked with me on purchasing this car. I was closing on a house that took longer than expected and this team went out of its way to help me during this trying time. Thanks!

Very good. Even though I bought s used car I was treated as well as any new car dealer would Servive you. Great facilities, knowledgeable people.

Our sales person, Dustin was very customer oriented. We were flooded out and could bot pick up the car. Only one driver in the house. He delivered the car from The Woodlands to the Champions area, a good drive, twice. The vehicle was taken to our mechanic and he d described it as "Immaculate". When he asked where we purchased it we told him Mini of The Woodlands he replied excellent dealership they have good products. We did have scrape marks on the hood and they took the car back and touched up with paint not actually refinished. Otherwise happy with the product at a fair price.

I have absolutely 0 complaints about my experience purchasing my truck, extremely happy customer!

i only went to test drive the car ... and I walked out a new car owner. I was treated with respect and I felt that my time was valued and they tried to have everyone ready for me in a reasonable time frame.

Great Place to buy a car. The team is one of a kind very professional and just an all round good group of people.

great buying experience, my salesman Art Bernhardt was informative and answered all my questions honestly. my husband and I came with a pre-approval from capitalone and the whole transaction went smoothly. I highly recommend mini of woodlands for a great no hassle car buying experience.

If I could give zero stars I would. Leased a car here and have had the poorest service I've ever experienced. When our lease is up, I am walking away and taking my business somewhere else. Preferably to a place where I'm treated with common decency and respect.

Good. It is silly to make me write more than I wish and normally would not bother.

JD was friendly and very knowledgeable. He made buying a car easy and fun!

Thank you Brian Lowden for an outstanding buying experience! Your attention to details important to me and your constant updates as to the status of my new Mini Cooper S Convertible made the process easy and painless. I am more than satisfied!

Muy buena atención,excelente experiencia. Se los recomiendo a todas mis amistades.

We were searching a used Mini for our daughter and worked with Dustin Anderson at Mini of the The Woodlands. This could not have been a better experience. Dustin was very knowledgeable and had an excellent sales and customer service approach throughout the entire process. Even went above and beyond what i was expecting him to do. Will certainly recommend working with him and the team at Mini of The Woodlands. A+ experience.

We received very good service from courteous and helpful personnel.

Kelly explained the service process which lead to a good experience.

I just bring my Mini S for an Airbag recall, they fixed the problem without cost, also checked the car and sent me a list of recommended things to fix. The crew is very friendly and they give you updates about the repair.

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I've always had a great experience at this dealership

We bought our first MINI today and from the moment we first spoke on the phone to Brian, we felt comfortable, welcomed, and as though everyone had our best interests in mind. Can't say enough good things...

They don't honor recalls and their service is horrible!

Dealership and sales staff (Brian especially) top notch helpful!

Excellent customer service very professional they keep you informed on progress they know your time is valuable