13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the MINI of the Woodlands Difference

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Recent Reviews from MINI of The Woodlands

I rarely give out negative reviews, but this one is well justified. I called about a vehicle I saw on-line and spoke to sales manager Keith on 1/22/2021. He confirmed vehicle was available and would have someone call me to assist more. I said great and informed him if the vehicle is as it appears, I would be coming with a check in hand to purchase the next day. I received a call back later that afternoon from sales rep Dustin (internet sales mgr). We discussed the vehicle and I informed him as I did Keith that I was interested in vehicle. We scheduled an appointment for the next day 1/23/21 at 10:00 am, the dealership opens at 9:00 am. I mentioned concerns of the vehicle being there prior to my arrival. Obviously, nobody wants to waste a 4 hour trip driving to Houston from out of state. At no time, did he offer any measures or say we are a first come first serve dealership, or we require a deposit to hold vehicles, or even a buyer's order. On Saturday morning as I left home traveling to Houston, I texted him we are running late and need to make a stop by a hospital. I received a text back around 9:30 am stating someone is at the dealership looking at vehicle. I responded kind of surprised, let me know if I'm wasting my time... later I asked for status and informed him we are near the dealership I get another text the vehicle has been sold prior to my arrival. I was upset, this is a matter of ethnics and principles. At no time did I receive a phone call that morning stating there was a pending deal on the car, when the sales rep clearly knew this. Instead I get a text stating sorry I had no way of knowing someone would walk in and buy car this morning etc... That may be true, but your management team knew and clearly another sales rep knew. Someone undercut my appointment time and was there when you opened to get the car and it was allowed. Of course, there was more money to be made on the back end from F&I, because it was mentioned they were pending financing approval. Versus my deal which was no financing at all (just saying). I have purchased serval vehicles out of state from the Houston area and this was a first. I've also worked in the industry myself, so I understand how things work. However, I hope the dealership processes are refined and sales reps are trained to ensure these kind of situations are prevented as much as possible in the future. I can say without a doubt this was the absolute worst dealership experience I've every had bare none period!!

Norman Ford Jan 25, 2021

Let me start off by saying A- This is only the second negative review I have ever left in my life and B- This is coming from someone who is in the service industry. I have worked in the service department for 7 different brands and currently I work for an independent shop. Typically, you want to make friends with all the local dealerships/ people in the industry rather than ruffle feathers. But in this case, a few feathers NEED to be ruffled. I purchased a 2018 mini cooper 2door hard top on October 14th, certified pre owned. For those that do not know, this means the vehicle is held to a higher standard and goes through a much more rigorous inspection that it must pass, vs the inspections and standards of a normal used vehicle. I test drove the vehicle with no issues, though it very clearly had been warmed up prior to me doing so, but again, certified pre owned, still under warranty, I wasn't too terribly worried about any issues with the vehicle. The very first time I drove the vehicle after bringing it home, I noticed a very noticeable shudder while the vehicle is in reverse on cold starts. Knowing I had an appointment already set up for tint the following week, I decided to mention it at said appointment. I was told there is a TSB out on this issue and that there was an update for this. This update was then scheduled for an other day. Shortly after dropping my car off for the update I was informed the updates were done and my vehicle was ready for pick up, when I asked what unit was updated and what the update solved, I was told all the units were updated as they were all out of date. This is incredibly uncommon, nor did it answer my question, but I figured I would get paperwork that would give me the answers I was seeking. However, I was told upon picking my vehicle up that my paperwork was not done and I would receive it via email. Fast forward to the following day, the shudder is still there. I set up another appointment to bring the vehicle in for a diagnostic. Upon dropping it off I made it very clear that there was a shudder in reverse that feels like broken motor mount. The following day, I am told that the cause was a broken ac clip. As I am aware a broken ac clip would make a rattling noise and not cause a full car shudder, I asked for clarification on the shudder in reverse being resolved by replacing this ac clip, I was assured it was. The following morning I picked the vehicle up and requested a test drive with the advisor. Upon reversing with the advisor in the vehicle with me, the shudder was still very much there. The advisor tried to explain it was likely my brakes, as it was the morning and they may be wet. I then hit the gas in reverse again, and showed I was not touching the brakes, and the car was still shuddering. The advisor then claimed that because the vehicle was pre owned, it was possible that the previous owner may have used regular grade gas vs premium and gave me 3 cans of BG 44k fuel system cleaner. For those at home, using regular grade gas vs premium WOULD cause a carbon build up over time, however, carbon build up would lead to a sluggish response time and eventually a rough idle.. NOT a full car shudder specifically in reverse. Fast forward to me making the best decision and bringing my vehicle to a different dealership, Momentum Mini in south Houston. It was indeed a broken motor mount AND stabilizer link. Worth mentioning, Momentum Mini also found the windshield washing pump was leaking. All of this, under warranty. It is absolutely ASTOUNDING that none of this was found simply on a multipoint inspection which SHOULD be done on each service visit, as standard in the industry. But even more astounding that Mini of The Woodlands is either so lazy or incompetent that they couldn't find a broken motor mount, which would be the FIRST suspect in a situation where a car has an extreme shudder when in a specific gear. Let’s also add insult to injury with the fact that I have asked multiple times for paperwork on what was “found” and “done” to my car while in their service department, weeks later I still have yet to receive it.. I can not state ENOUGH how much you should absolutely avoid this place for service at all costs.

Linakay Lindsey Dec 2, 2020

This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated, and malfunction alerts were still ON. I looked at the RO copy and even though it says "Client states vehicle is displaying multiple malfunctions", no word or additional information was provided to my friend who drove the car or myself. As soon as I got my car back I called Mini of the Woodlands. Whomever answered the phone was not helpful and said the alerts were not dealt with it because the windshield was "messed up". I asked him to clarify what he meant by "messed up" and he said in a very unprofessional way that it was not their responsibility as the windshield was "messed up." I asked to speak with the shop's manager, he implied that that would not make a difference. I asked again and after waiting close to 10 minutes Keith (not sure about his job title or if the name is accurate but I called on October 6, 2020 between 12-2pm) answered the phone. We had a long conversation. I told him about the incident. He said he would do some research and call me back. He called me back a few minutes later. He asked about the windshield. I told him months ago it was replaced by an Allstate contractor, Safelite but the alerts were not on after I got the car back. At some point later alerts came on and around same time the Service reminders and indicators started to appear so I thought, they'll take care of this at the dealership. Except they didn't. Not only that, but they didn't notify me that they were not going to. There was no oral or written explanation when the car was returned. Keith only knew about this because I called. He explained to my, by way of hypothetical scenarios (that's a first) that "if you break something, would you expect someone else to pay for it?" I asked him to not use scenarios and focus on the terrible customer service experience I was dealing with right there. He said he was "offended" as they truly care about customer service, which, up until October 6 had been my experience with previous 3 Minis and my current one that I purchased there in December. Keith basically told me that if Safelite made a mistake it wasn't Mini of the Woodland's responsibility. I explained to him that my car is financed through BMW Finance, which requires insurance, hence my Allstate Account, which requires approved contractors, hence Safelite and he said (paraphrasing) that it wasn't their responsibility. I asked if they were planning on letting me know at least that NOTHING HAD BEEN DONE ABOUT THE MALFUNCTION INDICATORS. He said that was very strange and would have to find more information about it. He said he would call me back that afternoon (October 6). Later than night, I DID NOT receive a call from Keith or ANYONE at Mini of the Woodlands. It was a Tuesday. NO ONE CALLED that week. I ended up calling myself AGAIN on Friday, October 9 and asked to speak to the General Manager. The person who answered the phone said he worked in sales and that there was no General Manager onsite (strange, maybe?) but kindly said that he would make sure the Customer Service Manager would called me. He mentioned HER name but I do not remember. I am yet to hear from them. IT HAS BEEN 13 days and no one has called. For a company that spends so many resources building customer loyalty, I am still dumbfounded and have to deal with the malfunction alerts every time I get in my car. By far, the worst customer experience I've had with MINI Cooper and for sure with MINI of the Woodlands. Ready to switch brands honestly and wishing I hadn't gotten a new model last December.

Hugo Ibarra Oct 22, 2020

In October, I purchased a used car from Mini of the Woodlands. The car purchased was a brand new listing and I had it pulled the day of the listing. When we contacted the dealership, the salesperson said that he would pull the car and wait for me. I had been approved by my Credit Union and just needed to inspect the car. Upon arrival, the salesperson was not there and I was greeted by someone that said he was the IT Tech. I was told that the original salesperson was gone for the day but the IT Tech assured me he was capable of doing the paperwork. After inspecting the car, I was told by the IT Tech that the one of the headlights had a problem and he would have it fixed. He was going to schedule an appointment for me to bring the car in. The paper work was submitted to the finance manager. During my visit with the finance person, I was told that the original salesperson was in the building and had not gone for the day as previously stated. If the original salesperson had left and returned, I expected him to introduce himself and say - "Thanks for coming in. Sorry I could not help you. I explained everything to the IT Tech. If I can be of assistance, please let me know." etc. etc. The Finance Person approached the original salesperson but the original salesperson did not come in the office where I was sitting, Once I declined the extended warranty that was offered by the Finance Person, the experience continued downhill. Day 2 - the purchase order I received from the Finance Person was incorrect. When I contacted the dealership to speak with the IT Tech and/or the Finance Person, I was told to tell the Credit Union employee to change the information on the form. Bottom line - two purchase order corrections later - I was at the dealership waiting to pick up the car. Upon arrival, the salesmen were standing at a counter to the left of the front desk in a staff meeting. There was not a reception on day 1 or 2. You are not greeted by an employee. I had to text the salesperson who was standing about 30 feet from me. I seated myself and 15 minutes later, it was paper license tag time and headlight repair. It is now two months later. The headlight has not been repaired and my paper license tag expires today. I called the dealership yesterday and the original salesperson answered the phone . He said he remembered me and that my license plates had been mailed to my home address. He was not sure when, but give them until Friday. If I did not receive them, he would check with someone in another office about getting me a set of tags. He (the original salesperson) asked for my email address and said that someone would email another paper license tag to me yesterday. NO!!!! I have not received an email.

Mrs. Peters Dec 18, 2017

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MINI of the Woodlands

Real Reviews of Mini of The Woodlands

13 Million Cars Sold to Happy Drivers

Come Experience the MINI of the Woodlands Difference

Recent Reviews from MINI of The Woodlands

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